Mazda CX-90 Complaints (2024)

331 consumer complaints on file.

#11686926September 12, 2025
FUEL/PROPULSION SYSTEM, ENGINE
I bought a brand new 2024 CX90 in May 2025. I was on the on-ramp entering a Highway at an accelerating speed when the car all of a sudden went into a limp mode and was unable to accelerate. This limp mode that kicked in almost caused me to be hit from behind. Immediately on the dash it flashed Engine Malfunction. I had to pull over to the side of the highway and had the car brought to my local Mazda Dealer. My local Mazda dealer stated that the recent recall #25V-568 NTSHA caused the program/software for the car to misread my fuel pump and essentially burned out my fuel pump, and therefore breaking my fuel pump. They said they called Mazda, and Mazda is denying the fix because there is "no release date". Since Mazda is refusing to fix this, my local dealer says I have to drive the car as is. However, this is unsafe to drive. I paid for a brand new car only for it to have tech issues with Mazda refusing to do any fixes. This is our family car and I drive around with young kids. This is very unsafe to drive and Mazda needs to remedy this siutation immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686263September 10, 2025
POWER TRAIN, ENGINE
My Mazda CX90 consistently has a hard delay before jerking my car forward, especially when shifting between 2nd and 3rd gear. This is most common at slow speeds and accelerating from a stop. On top of generally rough shifting, there have been four separate instances where my car blatantly stopped accelerating and slowed my car from 70-80 mph down to 40-45 mph. Once driving up a hill, and the rest on a flat interstate. I tried flooring the gas each time and the rpms would go up to approx 6000, but the car simply would not respond. After multiple attempts to let off of the gas and re-engage the vehicle, my car suddenly began accelerating again and continued as if nothing happened. I have been able to safely move out of traffic's way each time, but this presents a great threat to myself and others as I have no control over my speed and can easily get into a collision. As if uncontrollable stopping on the freeway isn't enough, my vehicle also accelerates on its own and jolts itself forward when driving at slow speeds through parking lots and stand-still traffic. These accelerations have occurred at idle with the breaks both on and off. The vehicle only propels itself forward by a couple of feet, but the issue seems to be getting more severe each time it occurs. Luckily I have been able to control the car and stop myself from hitting others so far, but I am afraid this may cause harm to pedestrians or people in nearby vehicles. I have mentioned these issues to my local Mazda dealership on multiple occasions, but they dismissed my concerns each time and told me my vehicle is in safe operating conditions. They claim they have not been able to replicate any accelerating/ decelerating instances, and they say the car's shifting is within spec. My car has never thrown any codes or displayed warning lights on the dash. I have taken the vehicle in for all recalls and maintained it well. I recently hit 15000 miles, though these issues have been presenting since 5000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685774September 8, 2025
STEERING
Steering wheel is "notchy" when turning, mostly to the left. Worse at higher speeds, like exiting or entering the freeway. It often feels like it may get stuck and I have to jerk it to the right a bit to get it unstuck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684144August 30, 2025
STEERING, ELECTRICAL SYSTEM
"The steering wheel intermittently sticks and feels resistant when switching lanes or making turns, especially at highway speeds. It does not return smoothly to center, making it feel unsafe and unpredictable. I brought the vehicle to the Mazda dealership, but they stated they 'cannot replicate the issue' and refused to perform any repairs. This is a safety concern because the sticky steering can make it difficult to control the vehicle and could potentially lead to a crash. There are no warning lights or error messages displayed when this occurs. The issue happens intermittently, making it hard to demonstrate on demand, but it is recurring and worsening. Since this is a brand-new 2024 Mazda CX-90, I believe this could indicate a defect in the electric power steering system or related components."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681442August 18, 2025
TIRES:TREAD/BELT
While I understand that tires themselves are typically covered by the tire manufacturer’s warranty, this situation is different. Mazda equipped the CX-90 with Falken OEM tires that are inadequate for the weight and design of the vehicle, leading to premature wear at only 20,000 miles. This is not normal wear-and-tear. My claim is that Mazda bears responsibility for installing unsuitable tires on a heavy SUV, which created a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680502August 13, 2025
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Decelerating behind traffic my Mazda cx90 shut the engine down. While still rolling traffic began to accelerate and I pressed the accelerator. The engine did not restart. I bottomed out the pedal with no reaction. I completely removed pressure from the pedal then pressed again before the engine restarted. This vehicle has already had a recall repair that seemed to be for this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673579July 15, 2025
STRUCTURE:BODY
The rear door seals on the vehicle do not seal which allows water and dust to enter the vehicle from the rear two doors. Mazda customer service has been contacted multiple times on this issue and they refuse to address the issue. The dealer it was purchased at said it was a known issue after we had already purchased the vehicle. You can look online and see a bunch of people reporting the same issue with no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671953July 8, 2025
SERVICE BRAKES
My 2024 Mazda CX-90 brakes squeal very loudly at low speeds. Also when applying brakes it feels like the anti lock braking system is engaging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671501July 7, 2025
STEERING
The steering column has a stuck/ stickiness to it specifically when turning left. It’s extremely concerning because unless you’re jerking the wheel back the other direction immediately, it’ll stay in place allowing the vehicle to continue turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668462June 22, 2025
ENGINE, UNKNOWN OR OTHER
Engine Malfunction have serviced. At least 3 times. One of the 3 (so called) repairs took 3 weeks. They said “Tariffs you know Japan”. When I get this warning my car engine seems to vibrate. I have only had my car since August of 2024. New vehicle I am the 1st and only owner. Today is June 22, 2025 and tomorrow will be another incident number 5. My car is doing this again. I am a [XXX]. Most of the time my car is in the garage. But I have to drive 188 miles on the turnpike to visit my son and come back. This is every 3 months or so. My other son drove to South Texas. These warnings always came on. Am I supposed to stay home and only go to the store. I pay over 700.00 a month. This is not good. I am now getting afraid to drive it. So tomorrow I will again have to drive to Edmond Oklahoma and have it repaired again. “Engine Malfunction have services”. I’m so disappointed. My son has a cx-5 and it’s a great car. I’ve had so many loaners. They have been fine. I am told this is a brand new model and we have to get the kinks out? This is at my expense, peace of mind. Please help me. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666798June 13, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
We have had Multiple I-Sense(safety system).It will shutdown whwnever it feels like it no matter the weather.We have had at Mazda 7 times and they have applied several programming updates withouit success. We have also have Apple wireless airplay for directions and phone failure 100's of times and have had it Mazda fro the same 7 times to fix to no avail
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664437June 2, 2025
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I’ve been experiencing power loss and surges/RPMs drop for nearly a month now while driving at various speeds. Each time, the iStop indicator comes on. This is a serious safety concern. I am extremely worried that the vehicle could stall, especially while my family is in the car, while driving on a busy highway. Undoubtedly, this issue presents a significant risk to the safety of drivers and passengers. I am requesting your assistance in initiating an official recall from the manufacturer for this component failure. Based on my research, I am not the only one experiencing this grave issue. Many others have reported similar problems on forums like Reddit, which is proof that this is a widespread issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662403May 21, 2025
STEERING
The contact owns a 2024 Mazda CX-90. The contact stated that while driving at undisclosed low speeds and making a turn, the steering wheel jerked and vibrated, causing the vehicle to become difficult to maneuver. The contact stated that the steering wheel was pulling while veering to the right or to the left. There was no warning light illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact stated that the failure persisted while driving. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659553May 7, 2025
POWER TRAIN, ENGINE AND ENGINE COOLING
The contact owns a 2024 Mazda CX-90. The contact received notification of NHTSA Campaign Number: 24V815000 (Power Train, Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at approximately 5 MPH, the vehicle stalled and shuddered abnormally. The message to "Please Pull Over to a Safe Place" was displayed on the instrument panel. The vehicle was towed to a dealer where it was diagnosed and determined that an unknown part needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 16,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656475April 24, 2025
ELECTRICAL SYSTEM, ENGINE
Brought vehicle into Dealer for Service due to Check Engine Light being on and Notification of a Malfunction of the I-Stop System. Service Tech indicates that this is a known issue with the Hybrid Battery in these vehicles that could cause the vehicle to unexpectedly stall. This safety issue is significant enough that they would not let us take our car home while we wait for them to obtain a battery, which are currently on backorder. Pursuant to a conversation with a Mazda Customer Experience Representative this has been a known issue since at least January. We have not received any correspondence from Mazda regarding this issue. It would appear that a Bulletin or Recall is warranted for what appears to be a prevalent issue with significant safety impacts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656370April 23, 2025
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On multiple occasions the vehicle has falsely detected collisions and suddenly braked while on highway leading to serious safety issues. On other occasions, while changing the lanes with blinkers on, the vehicle suddenly steered back into the original lane and triggered a collision warning even though there was no vehicle/obstacle nearby. This created a serious risk of collision. Even at slow speeds, the vehicle inaccurately triggers a collision warning creating unsafe driving conditions. This frequently happens when we are driving the vehicle in the parking garage, even in absence of moving vehicles nearby. The mild hybrid power train system had issue leading to hybrid system malfunction and iSTOP malfunction. This finally led to hybrid battery failure and the vehicle remaining out of service for over a month. Apple Carplay disconnects erratically creating hazardous condition especially when we are using Carplay for navigation. Such a disconnection requires the driver to suddenly reach over to the phone and input driving directions in the phone again. This is especially dangerous in city driving conditions needing frequent turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653301April 7, 2025
ELECTRICAL SYSTEM, STRUCTURE, ENGINE AND ENGINE COOLING
The contact owns a 2024 Mazda CX-90. The contact received notifications of NHTSA Campaign Numbers: 24V814000 (Electrical System, Structure) and 24V815000 (Power Train, Engine and Engine Cooling); and parts were available. The contact stated that upon taking the vehicle to the dealer, he was informed that the manufacturer would not cover the cost of the repair. The manufacturer was made aware of the issue and confirmed with the contact that as the second owner of the vehicle, he was not entitled to have the cost of the repair covered by the manufacturer. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647057March 7, 2025
POWER TRAIN
The vehicle displayed "Engine Malfunction have your vehicle inspected" on the dash along with orange lights. The vehicle would drive but without warning would not come up to speed. This caused an unsafe situation entering the interstate where the vehicle was below the minimum speed until we could exit the highway. There was no warning of the low power and inability to operate normally. This was a known problem and the vehicle had all of the recalls already performed. Dealer states there is a problem with the low pressure fuel pump. I am not confident the problem will be solved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646945March 7, 2025
ELECTRICAL SYSTEM
Hybrid battery failure. Battery issue can cause car to lock up while driving. Dealer service department indicate they have at least 6 vehicles with this same issue. The vehicle has not been inspected by other than the dealership service department that I am aware of. While driving to the dealership for a routine oil change, the car made a quick odd noise then 3 alerts came on said Hybrid system malfunction have vehicle inspected, engine malfunction, system malfunction. Dealer inspected vehicle determined needed a hybrid batter replacement, indicated they could not say vehicle was safe to drive as it could just stop working. Considering they already have a number of cars with same issues in the shop I am concerned this could be a defect problem in many vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646291March 4, 2025
STEERING
I've noticed ever since the car was new that it had a poor sense of straight ahead especially at freeway speeds. When the lane departure chime was active it would sound constantly{has since been turned off but lighted markers in gauge cluster still fire all the time}. When I take my attention off road for a second to adjust fan speed or temp, the car is close to going into the other lane. Lots of concentration necessary. I've mentioned this to one dealer who checked and adjusted alignment with no improvement and another dealer said they've had other owners of Mazda CX-90's voice the same complaint. There's also a long term test in Motor Trend on a CX-90 that complained about the same issue. I feel there is something wrong here that could be a potential safety problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mazda CX-90