Mazda CX-7 Complaints (2010)

155 consumer complaints on file.

#10502033March 7, 2013
ENGINE
I PURCHASE THE MAZDA CX7 ON MARCH 20 2010. WITHIN 3 WEEKS I NOTICE A RATTLING NOISE FROM THE ENGINE WHEN START UP THE CAR. I TOOK IT TO 2 DIFFERENT LOCAL MAZDA DEALERS OVER 8 TIMES SINCE PURCHASE AND THEY REPLACED 3 MOTOR MOUNT BUT THE PROBLEM STILL EXIST. THIS YEAR I TOOK IT TO THE DEALER TWICE AND THEY REFUSED TO FIX IT. THEY WOULDN'T EVEN SCHEDULE AN APPOINTMENT TO LOOK AT MY CAR. MY CAR IS STILL UNDER WARRANTY. I TOOK MY CAR TO 2 DIFFERENT CERTIFIED MECHANICS AND THEY BOTH ACKNOWLEDGE THAT THE RATTLING NOISE DOES EXIST.I NEED HELP FIXING THIS PROBLEM. I READ ONLINE AND SAW LOTS OF COMPLAINT ABOUT THIS PROBLEM. SOME WERE ABLE TO GET IT RESOLVE BUT THEY WOULDN'T FIX MY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498124February 14, 2013
ENGINE
TL* THE CONTACT OWNS A 2010 MAZDA CX7. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, HE HEARD A LOUD WHINING NOISE AND WAS UNABLE TO ACCELERATE THE VEHICLE. THE CONTACT ALSO STATED THAT THE TURBO FAILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TURBO NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 50,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490900January 3, 2013
ENGINE, POWER TRAIN
2010 CX7 GRAND TOURING WAS PURCHASED WITH 5,844 MILES FROM DEALER. WE CHANGED THE OIL & FILTER EVERY 6,000 MILES USING RECOMMENDED OIL AS SHOWN IN THE OWNERS MANUAL (5W20). MANUAL RECOMMENDATION IS TO CHANGE OIL EVERY 7,500 MILES WITH NORMAL DRIVING CONDITIONS WHICH IS THE CASE AS MY WIFE DROVE TO AND FROM WORK. AT 37,000 MILES, VEHICLE WAS STARTED IN 20DEG F. TEMPS, WARMED UP FOR AND EXPERIENCED LOUD ENGINE KNOCK. ONCE DRIVEN, VEHICLE HAD NO POWER AND HAD TROUBLES GETTING TO HWY SPEED. DROVE THE VEHICLE TO THE DEALER WHERE WE PURCHASED IT THE NEXT DAY AND WAS INFORMED THE ENGINE HAD EXCESSIVE ENGINE OIL SLUDGE UNDER THE OIL FILLER CAP. SERVICE DEPT. CALLED ME THE NEXT DAY AND SAID THEY WOULD NEED TO PULL THE VALVE COVER TO INVESTIGATE FURTHER TO SEE IF MAZDA NATIONAL WOULD COVER UNDER WARRANTY. WE AGREED SINCE WE PROPERLY MAINTAINED THE VEHICLE AND HAD NOTHING TO HIDE. TWO DAYS LATER WE RECEIVED A CALL FROM THE DEALER AND WERE INFORMED THERE WAS EXCESSIVE SLUDGE AND THEY WOULD NEED TO SEE RECEIPTS FROM WHERE WE CHANGED OUR OIL. WE PERFORMED OUR OWN OIL CHANGES AND DID NOT KEEP RECEIPTS FROM THE AUTO PARTS STORE WHERE WE PURCHASED THE OIL. DEALER SAID WITHOUT THE RECEIPTS WE WOULD NOT GET WARRANTY WORK DONE AND CHARGED US $260 TO DO THE INVESTIGATION TO BETTER THEIR CASE. I CALLED NATIONAL MAZDA AND ALL THEY DID WAS READ THE NOTES FROM THE DEALER AND WERE NOT WILLING TO BUDGE. THE REP FROM MAZDA ([XXX]) WAS EXTREMELY RUDE AND COULD CARE LESS WE WERE EXPERIENCING MAJOR ISSUES WITH A CAR WITHIN THE WARRANTY. THERE ARE NUMEROUS CLAIMS SIMILAR TO OURS ALL OVER THE INTERNET. IT APPEARS MAZDA HAS THEIR STANDARD "EXCESSIVE ENGINE SLUDGE" PITCH DOWN AS THIS IS THE COMMON THEME IN ALL CX7 ENGINE PROBLEMS. WE HAD THE ENGINE REBUILT AT A LOCAL SHOP (PAID $6,100) AND NOW ARE TOLD THE TURBO IS SHOT AS WELL WHICH IS ESTIMATED AT ANOTHER $2,000 TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486649December 1, 2012
VISIBILITY:SUN/MOON ROOF ASSEMBLY
OUR SUNROOF EXPLODED ON TUESDAY, NOVEMBER 27, 2012. IT WAS ABOUT 35 DEGREES OUTSIDE AND A BRIGHT, SUNNY DAY. WE WERE ON INTERSTATE 94 AND HEARD A LOUD EXPLOSION. WE LOOKED BEHIND US AND SAW GLASS FLYING FROM OUR ROOFTOP. THE TRUCK BEHIND US DROPPED HIS SPEED IMMEDIATELY, AS OUR GLASS WAS FLYING OFF THE ROOF. WE IMMEDIATELY PULLED OVER TO THE SIDE OF THE HIGHWAY AND SAW THAT OUR SUNROOF HAD EXPLODED UP AND OUTWARD. THE TEMPERED GLASS IS TOTALLY IN SHARDS AND BARELY HELD TOGETHER. WE PULLED OFF THE LARGER, LOOSE PIECES, AND CALLED OUR INSURANCE COMPANY IMMEDIATELY. WE ARE FORTUNATE THE INSIDE HEADLINER OF THE SUNROOF WAS CLOSED, OR WE WOULD HAVE HAD GLASS RAINING DOWN ON US. WE DO NOT BELIEVE ANYTHING LANDED ON THE ROOF, AS I HAVE A ROOF RACK ON TOP AND NOTHING IS DAMAGED ON TOP OF THE ROOF ITSELF. WE CONTACTED THE MANUFACTURER, MAZDA, AND THEY DON'T THINK IT IS A WARRANTY ISSUE. I BELIEVE WE HAVE A DEFECT WITH THE SUNROOF GLASS AND WOULD LIKE IT LOOKED INTO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479600October 10, 2012
ENGINE, POWER TRAIN
ON OCTOBER 4 2012 I WAS TOLD BY THE MAZDA DEALER SERVICE DEPT THAT MY TIMING CHAIN AND TURBO CHARGER ON MY 2010 MAZDA CX7 WENT BAD AND NEEDED TO BE REPLACED. MY VEHICLE ONLY HAS 39400 MILES ON IT AND SHOULD BE COVERED UNDER MAZDAS POWER TRAIN WARRANTY. I WAS TOLD BY MAZDA WARRANTY DEPARTMENT THAT THEY WOULD NOT PAY FOR ANYTHING BASED ON SLUDGE BUILD UP IN THE ENGINE. I SENT THEM COPIES OF OIL CHANGE MAINTENANCE AS THEY REQUESTED WHICH WERE DONE AT APROX EVERY 3400 MILES AS OPPOSED TO THE REQUIRED 7500MILES. I WAS TOLD THEN THAT THEY WOULD COVER ONLY THE TIMING CHAIN REPLACEMENT BECAUSE IT WAS ON A RECALL AND THAT THE TURBO CHARGER WOULD NOT BE COVERED AT ALL. THEY CAME TO THIS CONCLUSION DUE TO THE TURBO GOING BAD DUE TO AN OUTSIDE INFLUENCE WHAT IS THAT I ASKED AND THEY HAD NO ANSWER. THE ANSWER I WAS GIVEN IS IT WILL NOT BE COVERED UNDER WARRANTY AND THAT IS THAT AND I HAVE BASICALLY NO RECOURSE.THERE IS CLEARLY A PROBLEM WITH THESE CX7 AS THERE ARE SO MANY SIMILAR COMPLAINTS ALL OVER THE INTERNET AND YET MAZDA REFUSES TO PAY ON THESE PART THAT SHOULD BE COVERED UNDER THE POWERTRAIN WARRANTY 6YRS/60,000 MILES. THE CAR GETS TOO HOT AND BURNS THE OIL AND THAT IS WHAT CAUSES THE SLUDGE A MANUFACTURES DEFECT NOT NEGLECT ON OIL CHANGE AND FILTER MAINTENANCE. OTHER MAZDA OWNER HAVE THE SAME RESULT WHETHER THEY OIL CHANGED AT 3000, 4000, OR THE REQUIRED 7500 HOW CAN WE ALL HAVE SLUDGE IN THE ENGINE. OBVIOUSLY THERE IS A MANUFACTURERS DEFECT REGARDING THIS ENTIRE TURBO SYSTEM. MAZDA NEEDS TO OWN UP TO THE DEFECTS REGARDING THE CX7 MODELS AND HONOR THE CUSTOMERS WARRANTY WORK. THE CAR HAS SO MANY PROBLEMS THAT THEY ARE PRESENTLY NOT MAKING IT ANYMORE. I DO NOT HAVE THE MONEY TO LAYOUT AND WAIT TO BE REIMBURSED POSSIBLY BY MAZDA IN THE FUTURE THIS IS A DISGRACE. I WILL NEVER DRIVE ANOTHER MAZDA VEHICLE AGAIN AND I WILL NOT EVER RECOMMEND THEM TO ANY ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449713February 29, 2012
ENGINE AND ENGINE COOLING
THE TURBO MADE A LOUD WHINING NOISE WHEN THE ACCELERATOR WAS PUSHED AND YOU COULD NOT ACCELERATE. ALOT OF WHITE SMOKE WAS FLOWING FROM THE EXHAUST. WE IMMEDIATELY PULLED OVER ON OUR WAY HOME FROM OUT OF TOWN AND CALLED AAA TO TOW THE CAR BACK TO THE SERVICE DEALER IN PARKERSBURG WV. THE VEHICLE ONLY HAS APPROX. 19,000 MILES ON IT WITH SERVICE RECORDS SHOWING PROPER OIL CHANGES. THE VEHICLE IS UNDER WARRANTY AND MAZDA SOUNDS LIKE THEY DON'T WANT TO COVER THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437764November 29, 2011
ENGINE AND ENGINE COOLING
I WAS DRIVING MY MAZDA WHEN IT STARTED MAKING THIS ODD WINDING SOUND. AT FIRST IT WAS NOT TOO LOUD BUT WHEN I TRIED TO SPEED UP TO GET ON THE INTERSTATE, THE SOUND GOT EXTREMELY LOUD. I BROUGHT IT BACK HOME BUT BARELY MADE IT UP THE HILL TO OUR STREET. I HAD THE GAS PEDAL TO THE FLOOR BUT IT HAD NO POWER. I CALLED ROAD SIDE ASSISTANCE AND THEY PICKED UP MY CAR PROMPTLY. WHEN THE DEALERSHIP CALLED ME BACK, THEY REPORTED THAT THE ENGINE HAD "GUNK" IN IT. MY HUSBAND CHANGED THE OIL IN THE CAR BUT WE NEVER SAVED RECEIPTS FOR THE OIL, SO WE HAVE NO PROOF. I BOUGHT THIS CAR BRAND NEW IN 2010. IT ONLY HAS A LITTLE OVER 32000 MILES ON IT. THE DEALERSHIP IS TELLING ME THAT MAZDA WILL NOT PAY FOR THE ENGINE AND IT WILL COST $9000 TO REPLACE THE ENGINE. THE CAR I DROVE PRIOR TO THIS WAS A NISSAN ALTIMA AND WE ALSO DID ALL THE MAINTENANCE TO THIS CAR. I DROVE THE ALTIMA FOR A LITTLE OVER 200,000 MILES AND IT WAS STILL RUNNING WELL WHEN I SOLD IT. IT MAKES NO SENSE TO ME THAT THIS MAZDA HAS A BAD ENGINE AND IT MAKES ME EVEN MORE MAD THAT THEY ARE NOT GOING TO REPLACE THE ENGINE. *KB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420154August 12, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
I PURCHASED THE 2010 MAZDA CX7 VEHICLE ABOUT NINE MONTHS AGO. I FREQUENTLY DO NOT DRIVE THE VEHICLE BECAUSE I FEEL IT IS UNSAFE UNDER MANY CONDITIONS. THE DASH LIGHTS ARE INADEQUATE AND MAKE IT ALMOST IMPOSSIBLE TO KNOW HOW FAST YOU ARE TRAVELING DAY OR NIGHT. I AM AFRAID I WILL BE TICKETED FOR TRAVELING TOO SLOW OR TOO FAST WHEN THE INSTRUMENT PANEL IS SO POORLY LIGHTED. I HAVE LOOKED AT OTHER 2010 AND 2011 MODELS, AND THEY ARE ALL THE SAME, POORLY LIGHTED. I RECENTLY SPOKE TO SOMEONE WITH ANOTHER MODEL WHO HAD THE SAME COMPLAINT. I FEEL THAT IT IS UNSAFE AND SHOULD BE RECALLED. I HAVE NO OTHER COMPLAINTS ABOUT THE VEHICLE AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415087July 25, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2010 MAZDA CX-7. THE CONTACT STATED THAT THE WINDSHIELD WAS IMPACTED BY A ROCK WHICH CAUSED IT TO CRACKED. THE DEALER STATED THAT THE CX7 WINDSHIELD GLASS WAS VERY FRAGILE AND COULD BREAK EASILY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THEY WOULD CONTACT HER AT A LATER DATE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 6,700 AND THE CURRENT MILEAGE WAS 10,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382128February 9, 2011
UNKNOWN OR OTHER
THE TURBOCHARGER ON THIS NEW VEHICLE FAILED WHILE I WAS DRIVING ON THE EXPRESSWAY, CAUSING THE VEHICLE TO BE UNSAFE AND INOPERABLE. FORTUNATELY, I WAS ABLE TO GET IT OFF THE ROAD WITHOUT AN ACCIDENT. THE VEHICLE WAS NOT SAFE TO LEAVE IN OUR ATTACHED GARAGE OVERNIGHT BECAUSE OF THE RISK OF FIRE. IT APPEARS THAT THERE HAVE BEEN MANY, AND REPEATED, PROBLEMS WITH THE TURBOCHARGER IN THESE VEHICLES. TO MY KNOWLEDGE, THERE HAS NOT BEEN A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380102February 3, 2011
SERVICE BRAKES, HYDRAULIC
I WAS STARTING THE CAR IN THE MORNING ON MY DRIVEWAY. I SWITCHED THE CAR ON R AND I START TO BACK UP. WHEN I PRESSED THE BRAKE PEDAL , I REALIZED I HAVE NO BRAKE POWER. IT WAS IMPOSSIBLE TO STOP THE CAR. I HAD TO USED THE PARKING BRAKE TO STOP IT. I'VE TRIED FOR 5 MINUTES TO SEE IF BRAKES ARE WORKING WITH NO RESULT. THEY WERE DEAD!! WHEN THE CARD WAS STARTED , THERE WAS NO MALFUNCTION INDICATOR ON THE DASH.2 MONTHS BEFORE THIS, I WENT TO THE DEALERSHIP REPORTING THAT BRAKING PERFORMANCE DECREASED A LOT. THEY INVESTIGATED THE CAR AND FOUND "NO DEFECT" AND TOLD ME THE CAR IS WORKING AS IT SHOULD...YEAS SURE!! MY LUCK WAS THAT I WAS NOT DRIVING THE CAR ON THE ROADS. IMAGINE LOOSING BRAKE AR 60 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368334November 30, 2010
POWER TRAIN:DRIVELINE
FLUID HAS BEEN LEAKING FROM THE UNDERSIDE OF THE VEHICLE FOR APPROXIMATELY ONE YEAR. AFTER DRIVING FOR EVEN SHORT DISTANCES THE FLUID SEEMS TO DROP ONTO THE EXHAUST PIPE OR SOME OTHER HOT METAL AND BURNS WITH AN ACRID SMELL AND A MINOR AMOUNT OF SMOKE. I HAVE A CONCERN THAT A FIRE MAY START FROM THE BURNING FLUID. VEHICLE WAS BROUGHT INTO THE DEALER FOR A REPAIR TO THE TRANSFER CASE, WHICH IS LEAKING FLUID, BUT IT IS PAST THE WARRANTY PERIOD AND THE COST WILL BE OVER $1000. THERE IS A TSB ON THIS PROBLEM THAT IS CAUSED BY A MANUFACTURING DEFECT OF THE TRANSFER CASE SEALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359918October 10, 2010
AIR BAGS:SIDE/WINDOW
2010 MAZDA CX-7 WAITING ON THE GREEN LIGHT WAS HIT IN THE PASSENGER SIDE OF VEHICLE WITHOUT SIDE AIRBAGS DEPLOYING. I HAVE PHOTOS IF THIS WOULD HELP. POLICE AND FIREFIGHTERS WERE CONFUSED AS TO WHY THE AIRBAGS DID NOT DEPLOY. THE DRIVER'S SIDE FROM FRONT PILLAR TO REAR DOOR WAS IMPACTED. THE FRONT PILLAR HAS TO BE REPLACED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10334832June 2, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2010 MAZDA CX7. CONSUMER STATES THAT THE DESIGN OF THE INSTRUMENT CLUSTER AND INDICATORS, IN BLACK AND WHITE IS VERY POORLY DESIGNED *TGW THE CONSUMER STATED IN BRIGHT DAY LIGHT, WITH BRIGHTNESS CONTROL AT ITS TOP SETTING, IT WAS STILL COMPLETELY DARK AND IT WAS LIKE LOOKING INTO A BLACK HOLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329273May 7, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2010 MAZDA CX-7. WHILE DRIVING AT 30 MPH, THE CONTACT EXPERIENCED DIFFICULTY READING THE GAUGES ON THE INSTRUMENT PANEL IN THE BRIGHT SUNLIGHT. THE CONTACT ALSO STATED THAT THE GAUGES WERE DIFFICULT TO SEE AT NIGHT BECAUSE THEY WERE ILLUMINATED WITH A WHITE LIGHTING. FURTHERMORE, THE CONTACT STATED THAT THE SPACE BETWEEN THE BRAKE PEDAL AND ACCELERATOR PEDAL WERE TOO CLOSE MAKING IT HARD TO DEPRESS THE CORRECT PEDAL WHILE DRIVING. THE CURRENT MILEAGE WAS APPROXIMATELY 700. THE FAILURE MILEAGE WAS 414.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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