Mazda CX-5 Complaints (2014)

377 consumer complaints on file.

#11704343December 10, 2025
ELECTRICAL SYSTEM
The car's electrical system doesn't fully turn off after being put in park and turning the ignition off. The electrical system stays on, despite the engine and ignition turned off. It's a BIG problem that I've seen a lot of other people report. And yet Mazda refuses to address the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670101June 29, 2025
AIR BAGS
I was driving down the road and my right side curtain airbag deployed. I did let my insurance company know but was told that they couldn’t do anything for me since it was not an accident. I called the local Mazda dealership and they told me that they could inspect the vehicle but it would not be on them. That it could have been a rat that chewed on something to cause it to deploy because I was not the first owner of the vehicle. There was no other damage other than the airbag and where it came through on the side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662815May 23, 2025
STEERING
The contact owns a 2014 Mazda CX-5. The contact stated that while her husband was driving at a slow speed and attempting to parallel park, there was an abnormal sound coming from the engine before the steering wheel seized. No warning light was illuminated. The contact's husband exited the vehicle to inspect the vehicle, and another person stopped to assist and became aware that the ball joint had detached. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the steering knuckle had separated from the strut assembly, causing the failure. The vehicle was not repaired. The dealer was contacted and stated that the vehicle was not under warranty. The manufacturer was notified of the failure, but no assistance was provided. The contact related the failure to NHTSA Campaign Number: 16V203000 (STEERING); however, the VIN was not included. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660608May 13, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2014 Mazda CX-5. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 86,000, and at the time of registration, it was discovered that the mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633341December 31, 2024
UNKNOWN OR OTHER
CAR ACCESSORIES WILL NOT SHUT OFF WHEN I PUT VEHICLE IN PARK. THIS IS DANGEROUS DUE TO CAUSING THE BATTERY TO COMPLETELY DRAIN LEAVING ME STRANDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595830June 21, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Auxiliary power will not turn off when vehicle is turned off. Radio , lights interior power , etc….. car turns off when button is pressed but interior power does not .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594255June 13, 2024
SERVICE BRAKES, ENGINE, POWER TRAIN
I was waiting at a traffic signal to make a left turn, with my foot on the brake. The car accelerated aggressively, with no warning, like the pedal was pushed to the floor. I stood on the brake and shoved the shifter into park - coming to a stop in the middle of the intersection, Fortunately my wheels were pointed straight and the car did not race into oncoming traffic. My [XXX] father was in the car with me. Thankfully, my grandchildren were NOT in the car. You could smell the gas and brakes. It was NOT driver foot placement, nor was it floor mats. Vehicle has ~ 75K miles, and I am terrified of this happening again. I had driven this car regularly in rush hour stop & go traffic for years with no event like this ever before. Apparently sudden unintended vehicle acceleration is a recognized problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593296June 9, 2024
ELECTRICAL SYSTEM
Car fails to shut off completely. The motor stops, but the electronics (dash, radio, etc.) and things like the A/C still are on. Searching forums shows it is a faulty gear shift sensor that detects that the car is in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583118April 15, 2024
VISIBILITY/WIPER, FUEL/PROPULSION SYSTEM
There is a pressure crack that goes almost all the way across my front windshield, there are no chips or dings in the glass. Second you can smell gas fumes near the back of the car but no gas is leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578236March 19, 2024
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2014 Mazda CX-5. The contact stated that while attempting to turn off the vehicle, the vehicle failed to shutoff. The screen and vehicle remained powered on. The battery was drained, and the contact replaced the battery. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558841December 6, 2023
ENGINE
The contact owns a 2014 Mazda CX-5. The contact stated that while driving at 35 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the heater core. The contact was informed that the heater core needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 57,311.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537371August 9, 2023
UNKNOWN OR OTHER
In the past year the car has consistently given a “Set to P” message when parked and already shifted to Park, and doesn’t completely turn off (though the engine does). We have to turn the car back on, jam the car to P and try again. Internet tells me this was recalled for 2013-2014 cx-5s just before vehicles starting with the same VIN info as mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537070August 8, 2023
ELECTRICAL SYSTEM
We have had numerous times that the vehicle ignition system will not turn off after pushing the stop button. The motor will stop but the ignition and radio system stay on. The car must be restarted(sometimes numerous times) and shut down before the ignition system shuts down. I have seen many other owner's complaints about this same problem on (carcomplaints .com).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536857August 7, 2023
ELECTRICAL SYSTEM
The contact owns a 2014 Mazda CX-5. The contact stated that when he turned off the vehicle, the radio remained operational. The contact disconnected and reconnected the battery. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 191,493.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532877July 17, 2023
UNKNOWN OR OTHER
UNKNOWN - A few months ago, I started to have an issue when turning off the vehicle. After putting the vehicle in park and pressed to turn off the vehicle, the radio/GPS screen would stay on and a warning message stating the car must be in ‘P’ark. I would restart the car, put it in neutral, turned it off, but the same message kept popping up and would beep at me when trying to close the door. I jiggle the stick multiple times and tried different ways to turn off the car, now taking as many as 10 times before the radio/GPS screen turns off and the message goes away. I made an appt with the closest dealer, but I have to wait for 4 weeks for the car to be inspected & corrected. This seem like a safety hazard not knowing if the car is actually in park and turned off so the battery doesn’t drain. There should be a recall issued by Mazda to correct this issue as many people have posted the same problem over many years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525487June 5, 2023
UNKNOWN OR OTHER
When the vehicle is put in park and the button is pressed to turn off the vehicle, the radio display screen stays on. I have to recrank the car, put it in a different gear, and then back into park and try again. Sometimes I do this process up to 10 times in order for the display screen to turn off. When the display screen stays on, the battery is drained within hours.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523862May 25, 2023
UNKNOWN OR OTHER
A couple of months ago we started to have an issue when trying to turn off our vehicle. A warning message stating the car must be be in 'P' to turn off keeps popping up even though the shift stick is in the correct position. We have to jiggle the stick multiple times before the car turns off. This can be a safety hazard if the car is in fact not safely in the park position after being able to turn off the car. The vehicle was recently serviced for an oil change and we were reminded of the issue and were told this is a known issue. They recommended to change the shift switch to resolve it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516704April 12, 2023
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2014 Mazda CX-5. The contact stated while attempting to turn off the vehicle, the vehicle failed to immediately turn off. After several attempts, the contact was able to turn off the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515241April 3, 2023
UNKNOWN OR OTHER
2014 Mazda CX5 will not turn off, keeps telling me to put it in park - then it tells me key fob battery low, which it is not. I have to turn the car on/off, on/off, on/off to get it to shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514509March 29, 2023
ENGINE
Vehicle was at highway speed when the warning light for high engine coolant temperature came on with a warning message to stop the vehicle in a safe place. The engine stopped and I was almost hit by a semi-truck as I was struggling to move over a lane to stop on the side of the highway. Vehicle was towed to the auto shop and diagnosed with a crack in the cylinder head. There was no problems prior to this. My research has shown that this has become a common problem with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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