Mazda CX-5 Complaints (2014)

377 consumer complaints on file.

#11394908February 6, 2021
ELECTRICAL SYSTEM, ENGINE
MY CAR HAS BEEN EXPERIENCING AN ISSUE WITH THE ENGINE. WHEN I TURN THE ENGINE OFF THE RADIO AND LIGHTS REMAIN ON. AND, THEN I HAVE TO TURN THE CAR BACK ON AND MOVE THE CAR FROM PARK TO DRIVE OR REVERSE AND TURN THE WHEEL THIS HAVE TO BE MULTIPLE TIMES SOMETIMES ABOUT 10 TIMES TO GET THE CAR OFF. IT HAS CAUSED ME TO RUN LATE AND A BATTERY REPLACEMENT. THIS IS HUGE PROBLEM AND NEEDS TO BE RECALLED AND AT NO CHARGE TO THE CUSTOMERS AND OWNERS OF THE MAZDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394997February 6, 2021
VISIBILITY/WIPER
SUNROOF UNEXPECTEDLY AND RANDOMLY EXPLODED WHILE DRIVING. THERE WAS NO IMPACT, GLASS SHATTERED WITHOUT NOTICE AND PRODUCED A VERY LOUD EXPLOSION SIMILAR TO THE SOUND OF A GUN SHOT. THIS OCCURRED WHILE DRIVING ON THE HIGHWAY AT 70MPH WITH OUTSIDE TEMPERATURE AT APPROX. 49 DEGREE FAHRENHEIT, AND NO RAIN. DASH CAM FOOTAGE CONFIRMS NO DEBRIS WERE THROWN AT THE CAR AND THIS HAPPENED UNEXPLAINABLY. HAD SUNROOF VISOR BEEN OPEN, SHARDS OF GLASS WOULD HAVE RAINED DOWN ON DRIVER AND PASSENGER. THE EXPERIENCE OF HEARING A LOUD EXPLOSION WHILE DRIVING IS VERY STARTLING AND UNSAFE, ESPECIALLY WITH THE POTENTIAL FOR GLASS SHARDS TO FALL ONTO THE DRIVER AND PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390703January 29, 2021
ELECTRICAL SYSTEM, ENGINE
WHEN I TURN OFF THE ENGINE, THE ELECTRONICS (LIGHTS, RADIO) IN THE CAR STAY ON AND THE DOORS WON'T LOCK IF I WANTED TO LEAVE THE VEHICLE. I'VE FOUND THAT, WHILE IN PARK, I NEED TO PULL THE GEARSHIFT HARD TOWARDS THE STEERING WHEEL FOR THE CAR TO "REGISTER" THAT I'M ACTUALLY IN PARK. I'VE READ ONLINE THAT MAZDA RECOGNIZES THIS IS A VERY COMMON PROBLEM, BUT WON'T DO A RECALL ON IT. THIS ISSUE HAS BEEN HAPPENING FOR WELL OVER A YEAR NOW. I'M ADDING AN ARBITRARY DATE BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390011January 26, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED WHILE STATIONARY AND ATTEMPTING TO SHUT-OFF VEHICLE USING THE PUSH TO START BUTTON, THE VEHICLE TURNED OFF HOWEVER, THE BATTERY REMAINED ON CAUSING THE BATTERY TO DRAIN. THE CONTACT STATED THAT THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO LOCAL DEALER. THE MANUFACTURER HAS NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389430January 22, 2021
STRUCTURE:BODY
MY 2014 CX5 PAINT IS FADING! PAINT SHOULD NOT FADE IN SUCH A SHORT TIME. IT'S LITERALLY SLIDING OFF MY CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385395December 29, 2020
ELECTRICAL SYSTEM
WHEN TURNING THE VEHICLE OFF THE ENGINE WILL TURN OFF BUT THE ELECTRICAL COMPONENTS CONTINUE RUNNING. PARK SHIFTER SWITCH WEARS DOWN AND STOPS WORKING. THIS PROBLEM COULD RESULT IN BATTERY TO DIE. THIS HAPPENS REPEATEDLY. THIS IS WHEN THE DRIVER IS ATTEMPTING TO PARK THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354049September 9, 2020
ELECTRICAL SYSTEM, ENGINE
WHEN I TURN OFF THE ENGINE, THE ELECTRONICS (LIGHTS, RADIO) IN THE CAR STAY ON AND THE DOORS WON'T LOCK IF I WANTED TO LEAVE THE VEHICLE. I HAVE TO START THE ENGINE AND TURN IT OFF MULTIPLE TIMES (SOMETIMES 20+ TIMES) TO COMPLETELY SHUT EVERYTHING OFF. MAZDA RECOGNIZES THIS IS A VERY COMMON PROBLEM, BUT WON'T DO A RECALL ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340126July 18, 2020
ELECTRICAL SYSTEM, POWER TRAIN
WHEN VEHICLE IS PARKED AND THE SHIFT IS IN P POSITION THE IGNITION DOES NOT TURN OFF WHEN PRESSING START STOP BUTTON.THE IGNITION STAYS ON IN ACCESSORY MODE. I NEED TO START AND STOP NUMEROUS TIMES AND PUT SHIFT INTO R AND THEN P TO TURN CAR OFF. IT WOULD TAKE ANYWHERE FROM 3 TO 10 TIMES. I SEARCHED THE WEB AND FOUND THIS IS A COMMON PROBLEM IN 2014 MAZDA CX-5 AND THERE ARE NUMEROUS COMPLAINT ABOUT IT. THIS ISSUE LEADS TO DRIVER STRANDED AS WITHOUT PROPER SHUTOFF,IT RUNS DOWN BATTERY. MAZDA IS FULLY AWARE OF THIS ISSUE AND THEY HAVE RECTIFIED THE SHIFTER SWITCH WITH NEW PART # KDY0-46-040. THERE WAS A SERVICE BULLETIN SEND TO MAZDA DEALERS ON 12/22/15 AND 4/11/16 ON HOW TO ADDRESS THIS PROBLEM WITH BULLETIN NO. 05-004/16 AND NOW RECOMMENDING TO REPLACE THE SWITCH UNIT WITH NEW PART # KDY0-46-040. HOWEVER THERE IS NO RECALL FOR THIS ISSUE. MAZDA SHOULD REPAIR THIS DEFECTIVE PART WITHOUT ADDITIONAL COST TO OWNERS AS THIS CAN BE DANGEROUS AS YOU CAN EASILY LEAVE CAR IN ACCESSORY MODE AND CAR BATTERY WILL BE DEAD UPON RETURN. THIS HAS OCCURRED TO US MULTIPLE TIMES AND AS RECENT AS THIS WEEK ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337179July 2, 2020
ELECTRICAL SYSTEM
THIS HAS BEEN AN ONGOING PROBLEM FOR THE LAST 4 YEARS. IGNITION SWITCH IS FAULTY. WHEN VEHICLE IS SHUT OFF, THE ENGINE SHUTS OFF, BUT THE AUXILIARY (RADIO, HEAT, AC) STAYS ON. THE SHIFT MUST BE MANIPULATED SEVERAL TIMES TO GET THE AUXILIARY OFF. BATTERY HAS BEEN DRAINED BECAUSE SOMEONE WHO DOES NOT KNOW ABOUT THIS DEFECT WILL INADVERTENTLY LEAVE IT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330318June 23, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, SEVERAL ELECTRICAL COMPONENTS REMAINED FUNCTIONAL. THE CONTACT STATED THAT THE GEAR SHIFTER WAS AGGRESSIVELY MANIPULATED BEFORE THE VEHICLE WOULD TURN ON OR OFF. THE CONTACT STATED THAT ON SEVERAL OCCASIONS, THE BATTERY WAS DRAINED. THE BATTERY WAS REPLACED. GERALD JONES MAZDA (4022 WASHINGTON RD, AUGUSTA, GA 30907, (706)862-1793) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT A DIAGNOSTIC TEST WAS NEEDED TO PROVE THE CAUSE OF THE FAILURE. THE CONTACT WAS ALSO REFERRED TO THE NHTSA FOR ASSISTANCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328519June 12, 2020
ELECTRICAL SYSTEM
WHEN VEHICLE IS STATIONARY THE IGNITION DOES NOT TURN OFF WHEN PRESSING START STOP BUTTON. THE IGNITION STAYS ON IN ACCESSORY MODE. WHEN THE SHIFT IS IN P POSITION. TAKES NUMEROUS TRIES TO TURN CAR OFF. THIS ALSO RUNS BATTERY DOWN HAD TO REPLACE BATTERY AT 44,000 MILES. THERE WAS A SERVICE BULLETIN SEND TO MAZDA DEALERS ON 12/22/15 AND 4/11/16 ON HOW TO ADDRESS THIS PROBLEM BULLETIN NO. 05-004/16 THEY SAID DEALER SHOULD REPLACE THE SWITCH UNIT AND CARS PRODUCED AFTER 12/27/2013 WOULD HAVE A MODIFIED SWITCH UNIT TO CORRECT THE PROBLEM. ALSO MESSAGE ON DASH STATES CAR IS NOT IN PARK PUT SHIFT IN PROPER POSITION EVEN THOUGH SHIFT IS IN CORRECT POSITION. THIS CAN BE DANGEROUS YOU CAN EASILY LEAVE CAR IN ACCESSORY MODE AND CAR BATTERY WILL BE DEAD UPON RETURN. THIS HAS HAPPENED NUMEROUS TIMES. BROUGHT TO DEALER WAS INFORMED THEY HAD NOT HEARD OF PROBLEM AND THEY RECOMMENDED I CHANGE ENTIRE SHIFT MECHANISM INSTEAD OF SWITCH UNIT THAT THEIR MAZDA BULLETIN STATES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327658June 7, 2020
SERVICE BRAKES
WAS DRIVING WITH FAMILY ON HIGHWAY WHEN CAR STARTED TO FEEL WOBBLY AND I BEGAN SMELLING THE DISTINCT SMELL OF BURNING BRAKES. I PULLED OVER AT THE CLOSES STORE (.5 MILES) . I THEN NOTICED THE REAR, PASSENGER CALIPER WAS SMOKING. I LATER FOUND OUT (AFTER A FEW HUNDRED DOLLARS AND HOURS OF LABOR) THIS IS A KNOWN ISSUE WITH THE REAR CALIPERS SIEZING... APPARENTLY THIS ISN'T CONSIDERED "SAFETY"?!?!. IF I WASN'T MECHANICALLY INCLINED I MAY HAVE KEPT DRIVING. MY SORT RIDE WAS ENOUGH TO HEAT UP AND LOOSEN 2 OF MY LUG NUTS. IF THAT ISN'T A SAFETY HAZARD THEN I DON'T KNOW WHAT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323962May 9, 2020
ELECTRICAL SYSTEM
THE IGNITION SWITCH DOES NOT WANT TO TURN OFF. THERE IS A FAULTY SENSOR THAT DOESN'T RELAY TO THE CAR THAT IT IS IN PARK. THE CAR HAS TO BE PUT BACK INTO GEAR MULTIPLE TIMES FOR IT TO TURN OFF. THIS HAS BEEN GOING ON FOR SOME TIME NOW. I HAVE LOOKED IT UP ONLINE AND COULDN'T BELIEVE HOW MANY MAZDA CX5 OWNERS HAVE THIS SAME ISSUE. IT NEEDS TO BE A RECALL. THE BATTERY WEARS DOWN WHEN IT IS NOT TURNED OFF ALL THE WAY AND PEOPLE ARE GETTING STRANDED. THANKS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323468May 6, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
THE VEHICLE FAILS TO TURN OFF AUXILIARY POWER WHEN THE ENGINE IS DISENGAGED AFTER VEHICLE IS IN PARK. THIS PREVENTS THE VEHICLE FROM LOCKING AND RESULTS IN A DRAINED BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317812March 12, 2020
ELECTRICAL SYSTEM
2014 MAZDA CX-5. I TOUR THE CAR IN PARK AND TURN IT OFF. THE CAR DOES NOT TURN OFF. I TURN THE ENGINE BACK ON, PUT IN REVERSE, PUT IT BACK IN PARK AND TRY AGAIN. I TURN OFF BLUETOOTH, ALL AUDIO, AND MAKE SURE ALL THE DOORS ARE CLOSED. SOMETIMES IT TAKES UP TO 8 OR 9 TRIES BEFORE THE 'ACCESSORIES' IN THE CAR SHUT DOWN. THIS HAS BEEN HAPPENING FOR WEEKS NOW. NOW MY BLUETOOTH IS NOT CONNECTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317594March 11, 2020
AIR BAGS
THE AIRBAG WARNING LIGHT HAS COME ON. MY MECHANIC AND OPEN ROAD MAZDA SAID THE SAD CONTROL MODULE IS BAD. DASHBOARD LIGHT GOES OFF WHEN IT'S VERY HOT OUT. IF I DRIVE THROUGH A PUDDLE. I WAS INFORMED THAT THE MODULE IS BEHAVING EXACTLY LIKE THE RECALLED MODULES ON THE VIN NUMBERS BOTH BEFORE AND AFTER MY VIN. I BELIEVE THE MODULE IN MY TRUCK WITH THE ABOVE MENTIONED VIN SHOULD ALSO BE A SAFETY RECALL. MAZDA SAID NHTSA MUST ORDER THEM TO FIX IT AS A RECALL BEFORE THEY WILL FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309955February 18, 2020
VISIBILITY/WIPER
FRONT WINDSHIELD HAS CRACK RUNNING DOWN WINDSHIELD STARTING AT VERY TOP OF WINDSHIELD BEHIND THE REAR VIEW MIRROR. CAR WAS PARKED OVER NIGHT IN MY DRIVEWAY AND NEXT MORNING CRACK HAS APPEARED. CRACK RUNS DOWN ABOUT 12 INCHES AND HOOKS TO THE SIDE. CAR DID NOT EXPERIENCE ANY ROAD DEBRIES OR EXTREME CONDITIONS TO VALIDATE THE MYSTERIOUS CRACK. UPON FURTHER RESEARCH HAVE LEARNED THAT SEVERAL OWNERS HAVE EXPERIENCED THE SAME ISSUE OF A WINDSHIELD CRACK WITH NO EXPLINATION. MAZDA WILL NOT COVER ANY WARRANTY AND WILL NOT ACCEPT THAT THEY HAVE A WINDSHIELD ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299611January 15, 2020
UNKNOWN OR OTHER
WE WERE DRIVING HOME, THIS WAS LATE AT NIGHT, NO TRAFFIC, AND WE HEARD A LOUD BANG, SOUNDED LIKE A GUNSHOT OR EXPLOSION, AFTER WE MADE SURE THE KIDS WERE ALRIGHT, WE REALIZED OUR SUNROOF HAD A BIG HOLE IN IT AND WE WERE SITTING IN SHARDS OF GLASS. THE SUNROOF OPENS 2 WAYS, IT SLIDES BACK OR THE BACK LIFTS UP TO PROVIDE VENTING. THE GLASS WAS LIFTED UP IN THE BACK. AFTER WE REGAINED COMPOSURE AND WERE ABLE TO PULL OFF TO THE SHOULDER ON A 40 MPH ROAD WITH NO TRAFFIC IN SIGHT, WE REALIZED IT LOOKED AS IF THE GLASS EXPLODED IN AN UPWARD MOTION. THE SOUND AND IMPACT AND SHARDS OF GLASS CERTAINLY SCARED AND SCARRED ALL IN THE CAR INCLUDING MYSELF, WIFE AND OUR 6 YEAR OLD DAUGHTER. THE SPECIFICS ARE, WE HAD JUST TURNED LEFT ONTO AN EASTBOUND ROAD, WE HADN'T EVEN GOTTEN UP TO SPEED WHEN THIS HAPPENED. AGAIN, THERE WERE NO OTHER VEHICLES, ONLY OPEN FIELDS, WE STARTED TO THINK THAT SOMEONE HAD TAKEN A SHOT AT US. THIS NEEDS TO BE ADDRESSED NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289938December 18, 2019
POWER TRAIN
TL THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THERE WAS A MANUFACTURING ERROR FOR THE UPSWITCH BUILT INTO THE SELECTER LEVER COMPONENT IN THE GEAR SHIFT IN AN AUTOMATIC TRANSMISSION. THE SWITCH WOULD NOT TURN OFF ONE OUT OF EVERY THREE TIMES, WHICH DRAINED THE VEHICLE'S BATTERY. THE MANUFACTURER STATED THAT THEY SAW NO RECALLS FOR THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STILL HAD AN EXTENDED WARRANTY, BUT WOULD NOT COVER THE FAILURE. AN UNKNOWN DEALER ALSO STATED THAT THEY WOULD NOT COVER THE REPAIR COSTS. THE DEALER GAVE THE CONTACT A COPY OF A TECHNICAL SERVICE BULLETIN REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288044December 9, 2019
ELECTRICAL SYSTEM
A SENSOR THAT COMMUNICATES WHAT GEAR THE VEHICLE IS IN IS FAULTY. THE VEHICLE THEREFORE WILL NOT TURN OFF COMPLETELY. THE SENSOR DOES NOT RECOGNIZE THAT THE VEHICLE IS IN PARK. THE AUXILIARY PANEL REMAINS ON, AND THE VEHICLE BATTERY WILL DRAIN. REPEATED RESTATING AND SHIFTING IN AND OUT OF GEAR WILL FINALLY GET THE VEHICLE TURNED OFF. THIS PROCESS SOMETIMES TAKES SEVERAL MINUTES. THIS ISSUE COULD EASILY LEAVE THE DRIVER STRANDED WITH A DEAD BATTERY IF THEY ARE UNABLE TO GET THE VEHICLE TURNED OFF. THE FAULTY SENSOR HAS BEEN CONFIRMED BY A MECHANIC UNAFFILIATED WITH MAZDA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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