Mazda CX-5 Service Bulletins (2017)
572 manufacturer communications on file.
- September 13, 2017•Document ID: 10118754Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SA-036-17
- Date Added:
- October 12, 2017
- Manufacturer:
- MAZDA
SummaryIDS SOFTWARE VERSION 107 AVAILABLE ON MGSS - PLEASE UPDATE YOUR PC'S. Upgrade your PCs to IDS version 107.00 and 107.01 from the previous version.
Associated Products (21)2017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda CX-52015 Mazda Mazda32015 Mazda Mazda62014 Mazda CX-52014 Mazda Mazda32014 Mazda Mazda62013 Mazda CX-52013 Mazda Mazda3+ 1 moreAssociated Documents - September 8, 2017•Document ID: 10120384Service Bulletin/Repair InstructionsEQUIPMENT:APPLIANCE:AIR CONDITIONER
- Mfr Comm. #:
- 07-007-17-3384
- Date Added:
- October 21, 2017
- Manufacturer:
- MAZDA
SummarySome customers may complain about poor heater performance even after the engine reaches normal operating temperature. This may be caused by a clogged heater unit. For Mazda6 and CX-5, the check engine light may illuminate with the DTC P011A:00 stored at the same time. P011A:00 ECT sensor No.1/No.2 performance problem. NOTE: Refer to TSB 01-015/15 if the customer is using a block heater at temperatures below freezing.
Associated Products (15)Associated Documents - September 1, 2017•Document ID: 10118751Service Bulletin/Repair InstructionsEXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH; FORWARD COLLISION AVOIDANCE: SENSING SYSTEM
- Mfr Comm. #:
- SA-066-17
- Date Added:
- October 12, 2017
- Manufacturer:
- MAZDA
SummarySome vehicles may have DTC C1001:92 stored in memory. DTC C1001:92 sets as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern. NOTE: Instrument Cluster Multi-Information Display Warning Messages vary depending on vehicle year/model. See the Owner's Manual for details.
Associated Products (16)Associated Documents - August 23, 2017•Document ID: 10118472Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 09-017-17-3347c
- Date Added:
- October 4, 2017
- Manufacturer:
- MAZDA
SummarySome vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update.
Associated Products (16)Associated Documents - August 22, 2017•Document ID: 10118471Service Bulletin/Repair InstructionsSTEERING; SUSPENSION
- Mfr Comm. #:
- 06-002-17-3367
- Date Added:
- October 4, 2017
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit an unusual noise (clacking) from under the front of the vehicle. This noise only occurs when starting to move the vehicle while the steering wheel is turned to the full left position. NOTE: The noise will not occur if the steering wheel is in the center or full right position. The noise is caused when the edge (A) of the left side inner ball joint (B) gets stuck with the steering gear housing (C).
Associated Products (13)Associated Documents - August 18, 2017•Document ID: 10118480Service Bulletin/Repair InstructionsEXTERIOR LIGHTING; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-064-17
- Date Added:
- October 4, 2017
- Manufacturer:
- MAZDA
SummarySome customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information Display warning messages may include: Forward Smart City Brake Support Malfunction, Smart Brake System Malfunction, Front Camera Sensor System Malfunction. MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays On. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately.
Associated Products (5)Associated Documents - August 10, 2017•Document ID: 10118479Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SA-065-17
- Date Added:
- October 4, 2017
- Manufacturer:
- MAZDA
SummaryUse the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. MAZDA CONNECT Symptom Troubleshooting Table Sections: Audio System, Bluetooth®, Center Display, DTC, i-ACTIVESENSE, Maintenance Monitor, Navigation, Noise, Reboot / Frozen Screen / Slow Response, USB / Aux, Voice Command
Associated Products (22)2018 Mazda CX-32018 Mazda CX-92018 Mazda Mazda22018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda22017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda22016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda Mazda32015 Mazda Mazda6+ 2 moreAssociated Documents - August 9, 2017•Document ID: 10118468Service Bulletin/Repair InstructionsSTRUCTURE; ELECTRICAL SYSTEM; EXTERIOR LIGHTING:HEADLIGHTS
- Mfr Comm. #:
- 09-001-17-3296b
- Date Added:
- October 4, 2017
- Manufacturer:
- MAZDA
SummaryWhen dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets (including O-ring), seals and covers are present and correctly installed. In most cases you will find that the Bulb Seal No. 1 (A) or HID Bulb Seal No. 1 (B) and Bulb Seal No. 2 (C) socket covers have not been correctly installed or are missing due to improper prior repairs (i.e., customer replacing the headlamp bulbs or body shop not transferring them when replacing the headlamp unit(s) due to a collision). Any damage caused by missing socket covers, HID module seal (D), or missing bumper brackets (E) is not covered by warranty policy.
Associated Products (83)2018 Mazda CX-32018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda CX-52015 Mazda CX-92015 Mazda Mazda32015 Mazda Mazda52015 Mazda Mazda62015 Mazda MX-5+ 63 moreAssociated Documents - August 7, 2017•Document ID: 10118467Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Mfr Comm. #:
- 09-035-17-3080
- Date Added:
- October 4, 2017
- Manufacturer:
- MAZDA
SummaryIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer?s responsibility to comply with Federal, State, and local laws concerning odometerand related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the ?SpeedometerReplacement Label?.Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazda?s vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service.With the use of SPECMO?s services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
Associated Products (161)2018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda CX-52015 Mazda CX-9+ 141 moreAssociated Documents - July 26, 2017•Document ID: 10111043Service Bulletin/Repair InstructionsEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- MT-015-17
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummarySome customers may complain about the following MAZDA CONNECT Temperature Warning message: Display is too Hot. Screen performance may be decreased until it cools. The warning message displays when the MAZDA CONNECT screen temperature is above 176 degrees Fahrenheit (80 degrees Celsius).
Associated Products (22)2018 Mazda CX-32018 Mazda CX-92018 Mazda Mazda22018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda22017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda22016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda Mazda32015 Mazda Mazda6+ 2 moreAssociated Documents - July 21, 2017•Document ID: 10111039Service Bulletin/Repair InstructionsELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- SA-064-17
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummarySome customers may complain about one or more warning lights on when they start the vehicle during hot weather. The combination of warning lights mentioned by the customer may include: SCBS, LDWS, HBC. Instrument Cluster Multi-Information Display warning messages may include: Forward Smart City Brake Support Malfunction, Smart Brake System Malfunction, Front Camera Sensor System Malfunction. MAZDA CONNECT center display warning messages may include: High Beam Control [HBC] / Lane-keep Assist System [LAS] Malfunction. Have the vehicle checked by a dealer if this indicator stays On. Smart City Brake Support [SCBS] Malfunction. Have the vehicle checked by a dealer immediately.
Associated Products (4)Associated Documents - July 21, 2017•Document ID: 10111038Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- SA-063-17
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummarySome customers may complain about the "wrong" phone is connected to the infotainment system. MAZDA CONNECT bluetooth will connect all profiles to devices in order of priority if the last device is not available. This concern may be a normal operation of the CMU connecting to available devices on start up.
Associated Products (21)2018 Mazda CX-32018 Mazda Mazda22018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda22017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda22016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda Mazda32015 Mazda Mazda62014 Mazda Mazda3+ 1 moreAssociated Documents - July 19, 2017•Document ID: 10111037Service Bulletin/Repair InstructionsSTRUCTURE:BODY:DOOR; INTERIOR LIGHTING
- Mfr Comm. #:
- SA-062-17
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummaryOn some 2017 CX-5s, the Accessory Lighted Door Sill Trim Plate (DSTP) accessory may not light up after installation. This is likely caused by an incorrect magnet location. The current installation instructions suggest that the installer close the door firmly with a light slam when installing the magnet, other wise the magnet will end up in an incorrect location. To make sure the magnet location is correct during installation, a new paper template has been developed.
Associated Products (1)Associated Documents - July 12, 2017•Document ID: 10120373Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- 09-017-17-3347b
- Date Added:
- October 21, 2017
- Manufacturer:
- MAZDA
SummaryAll Mazda Connect vehicles in new car inventory must be updated to this software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 59.00.502 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will removed from the Active Driving Display as part of Mazda?s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on.
Associated Products (16)Associated Documents - July 12, 2017•Document ID: 10111036Service Bulletin/Repair InstructionsELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Mfr Comm. #:
- SA-061-17
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummaryIn an effort to achieve a higher level of Customer Experience and retain the value of Mazda's vehicles, MNAO Warranty Operations is© 2017 Mazda North American Operations, U.S.A. allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMO's services, a Mazda dealer can get the odometer setting updated to reflect the correct mileage at the time of replacement for both warranty and customer pay repairs, therefore resulting in a higher level of customer satisfaction. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
Associated Products (125)2018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda22018 Mazda Mazda32018 Mazda Mazda62018 Mazda MX-52017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda22017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda22016 Mazda Mazda32016 Mazda Mazda6+ 105 moreAssociated Documents - July 11, 2017•Document ID: 10111044Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- RF-17-05
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummaryThere is a minor error with the Controller Programming instructions included with the accessory remote start kit C960-V7-620. In the current "Registration (programming) of the controller" instructions, step 5 shows an incorrect image. The function button is the lower button. A revised set of instructions are available in the Accessory E catalog and will be included in all kits at the next revision point.
Associated Products (2)Associated Documents - July 6, 2017•Document ID: 10111042Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
- Mfr Comm. #:
- MT-014-17
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummaryWhenever you are reprogramming a PCM or any other module, always use the GR8 Battery Charger in the Power Supply mode to prevent the battery from discharging.
Associated Products (21)2017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda CX-52015 Mazda Mazda32015 Mazda Mazda62015 Mazda MX-52014 Mazda CX-52014 Mazda Mazda32014 Mazda Mazda62014 Mazda MX-52013 Mazda CX-52013 Mazda Mazda3+ 1 moreAssociated Documents - July 6, 2017•Document ID: 10111034Service Bulletin/Repair InstructionsVISIBILITY:WINDSHIELD
- Mfr Comm. #:
- SA-058-17
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummaryCAUTION: DO NOT attempt any repair of the windshield damaged by stone chipping/cracks at the area in front of the Forward Sensing Camera (FSC) and Laser Sensor. Replace the windshield with a new one instead.
Associated Products (24)2018 Mazda CX-32018 Mazda Mazda22018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda22017 Mazda Mazda32017 Mazda Mazda62016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda22016 Mazda Mazda32016 Mazda Mazda62015 Mazda CX-52015 Mazda Mazda22015 Mazda Mazda32015 Mazda Mazda62014 Mazda CX-5+ 4 moreAssociated Documents - July 6, 2017•Document ID: 10111033Service Bulletin/Repair InstructionsEXTERIOR LIGHTING:HEADLIGHTS
- Mfr Comm. #:
- SA-057-17
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummaryHigh Beam Control (HBC) system frequently asked questions (FAQ)
Associated Products (19)2018 Mazda CX-32018 Mazda CX-52018 Mazda Mazda32017 Mazda CX-32017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda32017 Mazda Mazda62017 Mazda MX-52016 Mazda CX-32016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda32016 Mazda Mazda62016 Mazda MX-52015 Mazda Mazda32015 Mazda Mazda62014 Mazda Mazda32014 Mazda Mazda6Associated Documents - July 6, 2017•Document ID: 10111032Service Bulletin/Repair InstructionsFORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
- Mfr Comm. #:
- SA-056-17
- Date Added:
- August 10, 2017
- Manufacturer:
- MAZDA
SummaryMazda Radar Criose Control (MRCC) system frequently asked questions (FAQ)
Associated Products (17)Associated Documents