Mazda CX-5 Service Bulletins (2021)
491 manufacturer communications on file.
- August 25, 2022•Document ID: 10219228Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-017-22b
- Date Added:
- September 6, 2022
- Manufacturer:
- MAZDA
SummarySome customers may complain about any of the following: - Infotainment Center Display does not provide the Authorization Code during the MyMazda App Connected Vehicle enrollment. - Remote function(s) inoperative. - Engine Start / Stop - Door Lock / Unlock - Lights ON / OFF - MAZDA CONNECT connected vehicle reception strength icon shows "X" or " ". Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table below. - If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to the Repair Procedure if there is still an issue. - If the reception is good to strong, proceed to the Repair Procedure.
Associated Products (9)Associated Documents - August 17, 2022•Document ID: 10218733Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 09-030-22
- Date Added:
- September 6, 2022
- Manufacturer:
- MAZDA
SummarySome vehicles may experience the MyMazda App not communicating to the vehicle properly which may result in the condition monitor information is not refreshed or remote door lock/unlock not functioning. This is caused by a failure in communication between the telematics communication unit and the MyMazda App. To correct this issue, the control software of the telematics communication unit has been modified.
Associated Products (8)Associated Documents - August 11, 2022•Document ID: 10218768Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 16-004-22
- Date Added:
- September 6, 2022
- Manufacturer:
- MAZDA
SummarySome customers may complain that Mazda Connect does not start or that it takes a long time to restart after starting the vehicle. This is caused by the initialization process with the CMU failing at startup due to a defective circuit board element. To eliminate this concern, the internal hardware of the CMU has been improved.
Associated Products (8)Associated Documents - August 1, 2022•Document ID: 10218719Service Bulletin/Repair InstructionsLATCHES/LOCKS/LINKAGES
- Mfr Comm. #:
- SA-050-22
- Date Added:
- September 6, 2022
- Manufacturer:
- MAZDA
SummarySome customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below
Associated Products (9)Associated Documents - July 28, 2022•Document ID: 10217206Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 16-002-22
- Date Added:
- August 4, 2022
- Manufacturer:
- MAZDA
SummarySome vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11040 or later).
Associated Products (4)Associated Documents - July 18, 2022•Document ID: 10217209Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
- Mfr Comm. #:
- 09-024-22
- Date Added:
- August 4, 2022
- Manufacturer:
- MAZDA
SummaryIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
Associated Products (8)Associated Documents - July 12, 2022•Document ID: 10217185Service Bulletin/Repair InstructionsSTRUCTURE:BODY:DOOR:HANDLE:EXTERIOR; EQUIPMENT
- Mfr Comm. #:
- SA-045-22
- Date Added:
- August 4, 2022
- Manufacturer:
- MAZDA
SummaryThe purpose of this Service Alert is to remind dealers to keep the protective films on the piano black door garnishes attached until just before delivering the vehicle to the customer. The protective films are attached on new vehicles when shipped from the factory in order to avoid being scratched during transportation and while in dealer stock.
Associated Products (7)Associated Documents - June 29, 2022•Document ID: 10215254Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SA-044-22
- Date Added:
- July 6, 2022
- Manufacturer:
- MAZDA
SummarySome customers may complain about an unusual thumping / rattling noise coming from the engine compartment. The noise is most pronounced under the following conditions: - Engine at idle - Transmission in drive - Foot on the brake pedal - A/C OFF - Audio OFF The noise may be caused by loose fitting heater hoses vibrating the heater hose bracket protector. Page
Associated Products (2)Associated Documents - June 22, 2022•Document ID: 10215274Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 01-006-22
- Date Added:
- July 6, 2022
- Manufacturer:
- MAZDA
SummaryThis service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
Associated Products (13)Associated Documents - June 10, 2022•Document ID: 10215244Service Bulletin/Repair InstructionsELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT; UNKNOWN OR OTHER
- Mfr Comm. #:
- SA-039-22
- Date Added:
- July 6, 2022
- Manufacturer:
- MAZDA
SummarySome customers may complain about scratches on the instrument cluster lens.
Associated Products (13)Associated Documents - June 9, 2022•Document ID: 10215015Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-004-22c
- Date Added:
- July 6, 2022
- Manufacturer:
- MAZDA
SummaryCustomers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
Associated Products (9)Associated Documents - June 7, 2022•Document ID: 10215238Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE; POWER TRAIN
- Mfr Comm. #:
- SA-038-22
- Date Added:
- July 6, 2022
- Manufacturer:
- MAZDA
SummaryService part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
Associated Products (13)Associated Documents - June 1, 2022•Document ID: 10215358Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 09-020-22
- Date Added:
- July 6, 2022
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit a warning message displayed in the center display a few seconds after the brake system warning light in the instrument cluster has flashed for a moment at the time of departure or stop of the vehicle. This is caused by improper control logic of the gateway unit (GWU). To eliminate this concern, the logic of the GWU has been changed so that a failure determination is not made unless a signal of the brake fluid level sensor lowering has been continued for more than 5 seconds.
Associated Products (2)Associated Documents - May 24, 2022•Document ID: 10213185Service Bulletin/Repair InstructionsSUSPENSION
- Mfr Comm. #:
- 02-004-22
- Date Added:
- June 4, 2022
- Manufacturer:
- MAZDA
SummarySome customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
Associated Products (12)Associated Documents - May 20, 2022•Document ID: 10213148Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-034-22
- Date Added:
- June 4, 2022
- Manufacturer:
- MAZDA
SummaryWhen the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.
Associated Products (9)Associated Documents - May 19, 2022•Document ID: 10213147Service Bulletin/Repair InstructionsWHEELS
- Mfr Comm. #:
- SA-033-22
- Date Added:
- June 4, 2022
- Manufacturer:
- MAZDA
SummarySome vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be caused by improper maintenance during dealer storage (e.g.: Vehicle was left stationary for a prolonged period of time in high ambient temperatures).
Associated Products (12)Associated Documents - May 12, 2022•Document ID: 10213125Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SA-004-22b
- Date Added:
- June 4, 2022
- Manufacturer:
- MAZDA
SummaryCustomers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
Associated Products (9)Associated Documents - May 9, 2022•Document ID: 10213207Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 16-002-22
- Date Added:
- June 4, 2022
- Manufacturer:
- MAZDA
SummarySome vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7000C0A-NA03_11026 or later).
Associated Products (4)Associated Documents - May 6, 2022•Document ID: 10213145Service Bulletin/Repair InstructionsWHEELS
- Mfr Comm. #:
- SA-031-22
- Date Added:
- June 4, 2022
- Manufacturer:
- MAZDA
SummarySome customers may complain that the tire sidewalls are distorted or "damaged".
Associated Products (10)Associated Documents - May 6, 2022•Document ID: 10213140Service Bulletin/Repair InstructionsUNKNOWN OR OTHER
- Mfr Comm. #:
- SA-019-22a
- Date Added:
- June 4, 2022
- Manufacturer:
- MAZDA
SummaryMazda Connected Services Frequently Asked Questions (FAQs)
Associated Products (9)Associated Documents