Mazda CX-5 Service Bulletins (2019)

561 manufacturer communications on file.

• July 8, 2021•Document ID: 10199634

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  09-021-21-3818

  Date Added:

  August 3, 2021

  Manufacturer:

  MAZDA

  Summary

  AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA CONNECT INFOTAINMENT SYSTEM (6TH GENERATION). All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction.

  Associated Products (32)

  2021 Mazda CX-32021 Mazda Mazda22021 Mazda Mazda62020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda22018 Mazda Mazda62018 Mazda MX-5+ 12 more
  Associated Documents

  • DownloadMC-10199634-0001.pdf↗
• June 29, 2021•Document ID: 10198620

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  MSP58

  Date Added:

  July 1, 2021

  Manufacturer:

  MAZDA

  Summary

  MSP58 - DOSING CONTROL UNIT REPROGRAMMING. On the subject CX-5 vehicles, diagnosis for the Selective Catalytic Reduction (SCR) system failure may not function properly, leading to an inappropriate/delayed failure detection of the Dosing Control Unit (DCU), with codes DTC P2048 and DTC P229F. Mazda Motor Corporation has decided to conduct a Mazda Service Program (MSP) on certain 2019 CX-5 Diesel-fueled vehicles produced from March 23, 2018 through July 31, 2019. DTC P2048:00 - Urea injector circuit low input. Normally the diagnosis of urea injector coil resistance activates while the injector is operating and detects a failure based on the electric current value in the injector coil. On the subject vehicles, the diagnosis activates also while the injector is not operating due to inappropriate software of DCU, which allows the coil resistance to be temporarily judged to be normal, even if any abnormality occurs in the coil resistance value. DTC P229F:00 - NOx sensor No.2 system: NOx concentration malfunction. Normally the diagnosis of NOx sensor output characteristics (gain diagnosis) activates during IG-OFF and detects a failure based on the output value (gain value) of NOx sensor. On the subject vehicles, if a significant fluctuation occurs in the output value, the diagnosis may not be completed within the timing due to inappropriate software of DCU. This can cause delayed detection of sensor failure and lead to a delayed MIL illumination.

  Associated Products (1)

  2019 Mazda CX-5
  Associated Documents

  • DownloadMC-10198620-0001.pdf↗
• June 25, 2021•Document ID: 10198679

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-019-21a

  Date Added:

  July 2, 2021

  Manufacturer:

  MAZDA

  Summary

  MAZDA CONNECT SYMPTOM TROUBLESHOOTING [6TH GENERATION VEHICLES]. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

  Associated Products (35)

  2021 Mazda CX-32021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda6+ 15 more
  Associated Documents

  • DownloadMC-10198679-0001.pdf↗
• June 24, 2021•Document ID: 10198685

  Service Bulletin/Repair Instructions
  AIR BAGS

  Mfr Comm. #:

  SA-042-21

  Date Added:

  July 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the passenger seat belt warning light is ON and the PASS AIRBAG OFF indicator light is OFF with no front passenger in the seat. This may be caused by an electrical device (smart phone, tablet, laptop. etc.) placed on the front passenger's seat.

  Associated Products (32)

  2021 Mazda CX-32021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62019 Mazda MX-52018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda32018 Mazda Mazda6+ 12 more
  Associated Documents

  • DownloadMC-10198685-0001.pdf↗
• June 15, 2021•Document ID: 10198674

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; SERVICE BRAKES

  Mfr Comm. #:

  SA-012-21f

  Date Added:

  July 2, 2021

  Manufacturer:

  MAZDA

  Summary

  MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources

  Associated Products (8)

  2021 Mazda CX-302021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda CX-52019 Mazda Mazda32011 Mazda Mazda2
  Associated Documents

  • DownloadMC-10198674-0001.pdf↗
• June 15, 2021•Document ID: 10198673

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-030-21a

  Date Added:

  July 2, 2021

  Manufacturer:

  MAZDA

  Summary

  There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method A. Auxiliary Key Trace Cut Method If only one auxiliary key is lost/missing, some key cutting machines can trace cut a new key blank. 1. Trace cut the new auxiliary key blank(s). B. Auxiliary Key Code Cut Method If both auxiliary keys are lost/missing, use this method for cutting new auxiliary key blank(s). 1. Confirm you have access to a Mazda approved key cutting machine. See “Mazda Approved Key Cutting Machine” table.

  Associated Products (45)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 25 more
  Associated Documents

  • DownloadMC-10198673-0001.pdf↗
• June 9, 2021•Document ID: 10198689

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-041-21

  Date Added:

  July 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions

  Associated Products (154)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 134 more
  Associated Documents

  • DownloadMC-10198689-0001.pdf↗
• June 7, 2021•Document ID: 10198691

  Service Bulletin/Repair Instructions
  VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

  Mfr Comm. #:

  SA-040-21

  Date Added:

  July 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

  Associated Products (121)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda3+ 101 more
  Associated Documents

  • DownloadMC-10198691-0001.pdf↗
• June 4, 2021•Document ID: 10198568

  Service Bulletin/Repair Instructions
  SERVICE BRAKES

  Mfr Comm. #:

  04-002-21-3809

  Date Added:

  June 29, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles equipped with electric parking brake (EPB) may exhibit a grinding noise from the rear brakes when braking. This may be caused by the rear brake pads not having the capability to remove the rust from the rear brake discs. The red rust accumulated on the discs is exposed to high temperatures during braking, and consequently the rust turns black. As the black rust is too hard to be removed by the brake pads, the rust progress is accelerated, resulting in the grinding noise.

  Associated Products (17)

  2020 Mazda CX-32020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda62017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda62016 Mazda CX-52016 Mazda CX-92016 Mazda Mazda6
  Associated Documents

  • DownloadMC-10198568-0001.pdf↗
• June 4, 2021•Document ID: 10198677

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-029-21a

  Date Added:

  July 2, 2021

  Manufacturer:

  MAZDA

  Summary

  APPLE CARPLAY / ANDRID AURO FREQUENTLY ASKED QUESTIONS (FAQ) The following vehicles are not equipped with Apple CarPlay / Android Auto, but it can be activated using MDARS. See Activation instructions on MGSS -> Infotainment -> MAZDA CONNECT Updates -> Apple Carplay / Android Auto MDARS Activation Instructions

  Associated Products (40)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 20 more
  Associated Documents

  • DownloadMC-10198677-0001.pdf↗
• June 1, 2021•Document ID: 10198574

  Service Bulletin/Repair Instructions
  VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

  Mfr Comm. #:

  MT-003-21

  Date Added:

  June 29, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.

  Associated Products (121)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda3+ 101 more
  Associated Documents

  • DownloadMC-10198574-0001.pdf↗
• May 27, 2021•Document ID: 10194656

  Service Bulletin/Repair Instructions
  STRUCTURE

  Mfr Comm. #:

  09-016-21-3797

  Date Added:

  June 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit rust or paint peeling at the inside edge of the front door(s). This may be caused by dust adhering between the front door edge and the rear door weatherstrip, which rubs/damages the paint during vehicle operation (door opening/closing and vibration while driving). NOTE: If the rust/paint peeling is seen on the outer side of the door, this service bulletin does not apply.

  Associated Products (4)

  2020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10194656-0001.pdf↗
• May 25, 2021•Document ID: 10194655

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES

  Mfr Comm. #:

  09-015-21-3805

  Date Added:

  June 1, 2021

  Manufacturer:

  MAZDA

  Summary

  Some CX-5 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector. Some Mazda3 customers may complain that the vehicle door locking system does not work when the door lock switch on the liftgate interior trim is pressed. DTC B11C4:23 (BCM - liftgate lock switch circuit malfunction) may be stored. This may be caused during a high pressure car washer. Water may enter through the rear center brand emblem base component and drip onto the switch connector causing corrosion. NOTE: The rusted connector may also cause a battery drain. To eliminate this concern, the rear center brand emblem base has been modified to prevent from water entry.

  Associated Products (7)

  2021 Mazda Mazda32020 Mazda CX-52020 Mazda Mazda32019 Mazda CX-52019 Mazda Mazda32018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10194655-0001.pdf↗
• May 18, 2021•Document ID: 10194887

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING; LANE DEPARTURE; EQUIPMENT ADAPTIVE/MOBILITY; FORWARD COLLISION AVOIDANCE

  Mfr Comm. #:

  SA-036-21

  Date Added:

  June 3, 2021

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles], B14F0:92 - General temporary failure in forward sensing camera (FSC) [Gen 7 vehicles build on or before March 2, 2019], No DTC - Gen 7 vehicles built after March 2, 2019, DTC C1001:92 or B14F0:92 set as a past record for low visibility of the Forward Sensing Camera (FSC). It does not mean there is an actual FSC defect. In some cases the customer may have a concern with the Lane Departure Warning System (LDWS) and/or High Beam Control system (HBC). In other cases this DTC might be found without a related customer concern.

  Associated Products (42)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 22 more
  Associated Documents

  • DownloadMC-10194887-0001.pdf↗
• May 13, 2021•Document ID: 10194891

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SA-034-21

  Date Added:

  June 3, 2021

  Manufacturer:

  MAZDA

  Summary

  When performing vehicle services such as control unit software update, control unit registration/activation, CMU log data retrieval, etc., always use the DCA8000 OR GR8 battery charger SST to maintain battery voltage.

  Associated Products (45)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 25 more
  Associated Documents

  • DownloadMC-10194891-0001.pdf↗
• May 11, 2021•Document ID: 10194782

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-033-21

  Date Added:

  June 2, 2021

  Manufacturer:

  MAZDA

  Summary

  The rear differential case could develop a crack in the case, as shown below. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles.

  Associated Products (18)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92018 Mazda CX-32018 Mazda CX-52018 Mazda CX-92017 Mazda CX-32017 Mazda CX-52017 Mazda CX-9
  Associated Documents

  • DownloadMC-10194782-0001.pdf↗
• May 11, 2021•Document ID: 10194714

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  SA-032-21

  Date Added:

  June 3, 2021

  Manufacturer:

  MAZDA

  Summary

  There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure.

  Associated Products (51)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda22019 Mazda Mazda3+ 31 more
  Associated Documents

  • DownloadMC-10194714-0001.pdf↗
• May 10, 2021•Document ID: 10194716

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-012-21e

  Date Added:

  June 3, 2021

  Manufacturer:

  MAZDA

  Summary

  MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ): Index: General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Reception Level Inspection, Dealer Processes, Conditions for Remote Engine Start Will Not Function, Conditions for Remote Engine Start Function Will turn engine OFF, Educational Videos, Resources

  Associated Products (7)

  2021 Mazda CX-302021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda CX-52019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10194716-0001.pdf↗
• May 7, 2021•Document ID: 10194659

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING; EQUIPMENT

  Mfr Comm. #:

  MT-002-21

  Date Added:

  June 1, 2021

  Manufacturer:

  MAZDA

  Summary

  When programming a key or installing a Genuine Mazda Accessory Remote Engine Start system, you may encounter programming difficulty. This may be caused by a customer installed aftermarket decorative trim and/or cover on the START/STOP ENGINE button. The aftermarket accessory may create electrical interference, which may interfere with programming.

  Associated Products (63)

  2021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32021 Mazda Mazda62021 Mazda MX-52020 Mazda CX-32020 Mazda CX-302020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda32020 Mazda Mazda62020 Mazda MX-52019 Mazda CX-32019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda32019 Mazda Mazda62019 Mazda MX-5+ 43 more
  Associated Documents

  • DownloadMC-10194659-0001.pdf↗
• May 6, 2021•Document ID: 10194765

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-031-21

  Date Added:

  June 2, 2021

  Manufacturer:

  MAZDA

  Summary

  A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assembly. DUE TO A SUPPLY ISSUE FOR CYLINDER HEADS, GASKET SETS, AND PARTIAL ENGINE, PLEASE CONTACT HOTLINE FOR REPAIR GUIDANCE.

  Associated Products (8)

  2020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-52019 Mazda Mazda32019 Mazda Mazda62018 Mazda CX-52018 Mazda Mazda6
  Associated Documents

  • DownloadMC-10194765-0001.pdf↗