Mazda CX-5 Service Bulletins (2023)

285 manufacturer communications on file.

• December 18, 2023•Document ID: 10248394

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  09-001-23a

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit an “In Vehicle Network Malfunction” message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified

  Associated Products (15)

  2023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10248394-0001.pdf↗
• December 8, 2023•Document ID: 10248390

  Service Bulletin/Repair Instructions
  STEERING; STRUCTURE

  Mfr Comm. #:

  SA-082-23

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.

  Associated Products (21)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-302021 Mazda MX-52020 Mazda CX-30+ 1 more
  Associated Documents

  • DownloadMC-10248390-0001.pdf↗
• December 7, 2023•Document ID: 10248388

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE

  Mfr Comm. #:

  SA-021-23b

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Qi Wireless Charger symptom troubleshooting

  Associated Products (20)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10248388-0001.pdf↗
• December 7, 2023•Document ID: 10248387

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  SA-015-23e

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not Function WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF WI-FI Trial Period Deactivation Mode Interacting With The App Educational Videos Service Issues Resources Troubleshooting Page

  Associated Products (23)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3+ 3 more
  Associated Documents

  • DownloadMC-10248387-0001.pdf↗
• December 5, 2023•Document ID: 10248392

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SA-081-23

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if replacement is necessary or not.

  Associated Products (42)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32024 Mazda MX-52023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-5+ 22 more
  Associated Documents

  • DownloadMC-10248392-0001.pdf↗
• December 5, 2023•Document ID: 10248389

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-025-23a

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs.

  Associated Products (23)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3+ 3 more
  Associated Documents

  • DownloadMC-10248389-0001.pdf↗
• December 1, 2023•Document ID: 10248384

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  06-004-23b

  Date Added:

  January 6, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the steering column nut has been increased.

  Associated Products (20)

  2023 Mazda CX-52023 Mazda CX-92022 Mazda CX-52022 Mazda CX-92021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda62020 Mazda CX-52020 Mazda CX-92020 Mazda Mazda62019 Mazda CX-52019 Mazda CX-92019 Mazda Mazda62018 Mazda CX-52018 Mazda CX-92018 Mazda Mazda62017 Mazda CX-52017 Mazda CX-92017 Mazda Mazda62016 Mazda CX-9
  Associated Documents

  • DownloadMC-10248384-0001.pdf↗
• December 1, 2023•Document ID: 10248348

  Service Bulletin/Repair Instructions
  VISIBILITY; EQUIPMENT ADAPTIVE/MOBILITY

  Mfr Comm. #:

  SA-079-23

  Date Added:

  January 5, 2024

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.

  Associated Products (20)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda3
  Associated Documents

  • DownloadMC-10248348-0001.pdf↗
• November 27, 2023•Document ID: 10246208

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING

  Mfr Comm. #:

  09-041-23

  Date Added:

  December 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain that the headlights get foggy or have water spots inside. This concern may be caused by the anti-fog coating not preventing inner condensation under certain situations. To eliminate this concern, the anti-fog coating performance was improved.

  Associated Products (7)

  2023 Mazda CX-52022 Mazda CX-52021 Mazda CX-52020 Mazda CX-52019 Mazda CX-52018 Mazda CX-52017 Mazda CX-5
  Associated Documents

  • DownloadMC-10246208-0001.pdf↗
• November 20, 2023•Document ID: 10246133

  Service Bulletin/Repair Instructions
  SEATS

  Mfr Comm. #:

  09-007-23c

  Date Added:

  December 5, 2023

  Manufacturer:

  MAZDA

  Summary

  At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.

  Associated Products (32)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 12 more
  Associated Documents

  • DownloadMC-10246133-0001.pdf↗
• November 14, 2023•Document ID: 10246210

  Service Bulletin/Repair Instructions
  UNKNOWN OR OTHER; EQUIPMENT ADAPTIVE/MOBILITY; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-027-23c

  Date Added:

  December 5, 2023

  Manufacturer:

  MAZDA

  Summary

  In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.

  Associated Products (19)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3
  Associated Documents

  • DownloadMC-10246210-0001.pdf↗
• November 14, 2023•Document ID: 10246147

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

  Mfr Comm. #:

  09-039-23

  Date Added:

  December 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tuner control software has been modified.

  Associated Products (19)

  2024 Mazda CX-52024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-302020 Mazda Mazda32019 Mazda Mazda3
  Associated Documents

  • DownloadMC-10246147-0001.pdf↗
• November 14, 2023•Document ID: 10246127

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  05-005-23a

  Date Added:

  December 5, 2023

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessive wearing of the lock up clutch in the torque converter.

  Associated Products (23)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-52019 Mazda Mazda32019 Mazda Mazda6+ 3 more
  Associated Documents

  • DownloadMC-10246127-0001.pdf↗
• November 7, 2023•Document ID: 10246121

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT

  Mfr Comm. #:

  01-007-23a

  Date Added:

  December 5, 2023

  Manufacturer:

  MAZDA

  Summary

  The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.

  Associated Products (43)

  2024 Mazda CX-902023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda22021 Mazda Mazda3+ 23 more
  Associated Documents

  • DownloadMC-10246121-0001.pdf↗
• October 31, 2023•Document ID: 10244672

  Service Bulletin/Repair Instructions
  POWER TRAIN

  Mfr Comm. #:

  05-005-23

  Date Added:

  November 1, 2023

  Manufacturer:

  MAZDA

  Summary

  Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessive wearing of the lock up clutch in the torque converter.

  Associated Products (23)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda Mazda32022 Mazda CX-302022 Mazda CX-52022 Mazda Mazda32021 Mazda CX-302021 Mazda CX-52021 Mazda Mazda32021 Mazda Mazda62020 Mazda CX-302020 Mazda CX-52020 Mazda Mazda32020 Mazda Mazda62019 Mazda CX-52019 Mazda Mazda32019 Mazda Mazda6+ 3 more
  Associated Documents

  • DownloadMC-10244672-0001.pdf↗
• October 23, 2023•Document ID: 10244669

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING; EQUIPMENT:ELECTRICAL:INFOTAINMENT

  Mfr Comm. #:

  SA-009-23i

  Date Added:

  November 1, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF

  Associated Products (23)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda3+ 3 more
  Associated Documents

  • DownloadMC-10244669-0001.pdf↗
• October 17, 2023•Document ID: 10244671

  Service Bulletin/Repair Instructions
  SUSPENSION

  Mfr Comm. #:

  02-003-23

  Date Added:

  November 1, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.

  Associated Products (29)

  2024 Mazda CX-52023 Mazda CX-52023 Mazda CX-92022 Mazda CX-52022 Mazda CX-92021 Mazda CX-52021 Mazda CX-92020 Mazda CX-52020 Mazda CX-92019 Mazda CX-52019 Mazda CX-92018 Mazda CX-52018 Mazda CX-92017 Mazda CX-52017 Mazda CX-92016 Mazda CX-52016 Mazda CX-92015 Mazda CX-52015 Mazda CX-92014 Mazda CX-5+ 9 more
  Associated Documents

  • DownloadMC-10244671-0001.pdf↗
• October 11, 2023•Document ID: 10244679

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SA-032-23a

  Date Added:

  November 2, 2023

  Manufacturer:

  MAZDA

  Summary

  If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.

  Associated Products (120)

  2024 Mazda CX-302024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302023 Mazda MX-52022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302022 Mazda MX-52021 Mazda CX-32021 Mazda CX-30+ 100 more
  Associated Documents

  • DownloadMC-10244679-0001.pdf↗
• October 6, 2023•Document ID: 10244674

  Service Bulletin/Repair Instructions
  EXTERIOR LIGHTING

  Mfr Comm. #:

  09-015-23c

  Date Added:

  November 1, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matter during the manufacturing process. The fan motor bearing may become worn out during use. To eliminate the noise, the production process at the supplier and the material has been modified. NOTE: It is normal for some noise to occur within the first few seconds after starting the engine, when the front combination lights perform a self check (sweep).

  Associated Products (7)

  2023 Mazda CX-52023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda MX-302021 Mazda CX-302020 Mazda CX-30
  Associated Documents

  • DownloadMC-10244674-0001.pdf↗
• October 6, 2023•Document ID: 10244665

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  SA-042-23a

  Date Added:

  November 1, 2023

  Manufacturer:

  MAZDA

  Summary

  Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.

  Associated Products (22)

  2024 Mazda CX-52024 Mazda CX-502024 Mazda CX-902024 Mazda Mazda32023 Mazda CX-302023 Mazda CX-52023 Mazda CX-502023 Mazda CX-92023 Mazda Mazda32023 Mazda MX-302022 Mazda CX-302022 Mazda CX-52022 Mazda CX-92022 Mazda Mazda32022 Mazda MX-302021 Mazda CX-302021 Mazda CX-52021 Mazda CX-92021 Mazda Mazda32020 Mazda CX-30+ 2 more
  Associated Documents

  • DownloadMC-10244665-0001.pdf↗