Lincoln Navigator Complaints

83 consumer complaints on file.

#11664534June 3, 2025
SUSPENSION, WHEELS
From the initial test drive, I have felt an unusual vibration felt in both the steering wheel and seat while driving the vehicle. This vibration becomes more pronounced at higher speeds, especially after 70+ MPH, but still noticeable at lower speeds at 45+ MPH. Tires were initially blamed as the underlying cause, and the original tires were completely replaced within the first month of ownership, but the problems continued. Subsequently, at the 2nd month of ownership, the new set of tires were completely replaced again (this is now the 3rd set of tires), and the problem still persists. Dealership tells me that Lincoln engineers are aware of this situation, and that other owners of the 2024 Lincoln Navigators and 2024 Ford Expeditions have complained about this same concerns. Besides the vibration, the ride quality of the vehicle is terrible, and appears to me that the adaptive suspension is not performing as expected. I had a 2022 Lincoln Navigator which did not have any of these issues, and I know how this vehicle should ride and feel, and I know that this particular vehicle is not handling and riding as designed. Vehicle has less than 3000 miles on it and is on its third set of tires, and the underlying issue has not been identified.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660574May 13, 2025
WHEELS, SUSPENSION, POWER TRAIN
I bought new 2024 Lincoln Navigator in March 2025. From day 1, the vehicle rattles and vibrates above 40mph. The vibrations are high pitched and lead to whole car shimmering. I had all four tires and wheels replaced by the dealership. The vibrations are significantly intense when compared to normal road feedback. The vibrations lead to excessive fatigue and tiredness over long distances travel. Lincoln has issued service bulletin and no fix has been found so far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658892May 5, 2025
EXTERIOR LIGHTING
When driving with automatic brights, occasionally when it automatically switches to dim, the dim lights will shine only about 10 feet in front of the car. When it does this, it shines so bright directly in front of the car, the brights won't come back on. It is also a very harsh demarcation so that it is completely dark beyond 10 feet and to the sides. You can shut the car off and back on and it corrects it. This happened on my way to work in the dark right before I hit standing water in the road under a narrow bridge. It nearly caused me to have an accident. The dealership fixed this issue once and recorded that they replaced some melted wiring and connectors. It is happening again and has been reported to the dealership and to Lincoln Customer Service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657789April 30, 2025
SUSPENSION, STEERING
Car purchased in Feb 2022. November 9, 2023 after a couple of previous complaints about the car riding rough, this time , after telling them the car jumps and throws into the next lane, it was diagnosed as having passenger rear leaking strut, front pinion seal leak, front driveshaft c/v joint torn and leaking grease. These were repaired under warranty. Dec 2024: had noise and had vibration felt through floorboard - diagnosed with problem in front differential and found carrier bearing failure and damage to case from bearing failure/spun. The axle housing assembly was replaced. April 2025: transmission shifting hard and clunk noise as well as riding rough again. These transmission assembly will be repaired for known problems on original 10 speeds but they don’t fix until customer complains, the rear differential pinion seal is leaking and the front struts are leaking. Something is very wrong with the suspension, drive train and transmission in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655157April 17, 2025
SUSPENSION, POWER TRAIN
The vehicle has a vibration at interstate speeds 70-85 mph. The dealership has rebalanced the tires that came on the car, installed new tires and road forced balanced, replaced transfer case, rear drive shaft, but different size tires on car, and done another road force balance on the 2nd set of new tires that were put on car. FSE told dealership to give the car back to us and there was noting else they will do even though vibration still remains. Dealership put in it's service notes that the condition still remains, but was told to give customer back the vehicle. We have put less than 700 miles on the car and dealership has put close to 1100 or so miles on it test driving after repairs each time. This vibration could cause bearings, gears, and drive train failure that could result in potential death at highway speeds. Upon investigating this problem I found this to be a issue with the 2024 Lincoln Navigator throughout the US. I have requested Lincoln buy the vehicle back and was told they would not. My case number with the Lincoln customer service is [XXX] . Teresa 888-214-2155 ext.77992 is the representative. I would ask the NHTSA to investigate this problem for us consumers out here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643845February 20, 2025
EXTERIOR LIGHTING
When the car starts the head lights run through a series of motion checks, they go left, right down and then back up. We run into an issue every few weeks where the headlights stay in the down position. This happened with our car and a loaner we received from the dealership. I do have video of the issue. That shows the lights stuck down, when you restart the car the lights run the motion checks and come back up as they should. When the lights stay in the down position they only illuminate about 30' in front of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643306February 18, 2025
VISIBILITY/WIPER
Drivers side rear quarter panel glass shattered out of no where. Was at a dead stop in 90 degree traffic in florida, heard a loud bang, and window broke. You can see the window flexed out from the break. I think this was a faulty window due breaking out of no where with no impacts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631736December 20, 2024
SEATS
LINCOLN HAS NOT PROVIDED THE OWNERS MANUAL ADDENDUM AS DESCRIBED IN THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630576December 13, 2024
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ANSWERS: 1) VEHICLE LURCHED FORWARD CRASHING INTO A GARAGE DOOR AND VEHICLE SHUT DOWN. VEHICLE IS AVAILABLE FOR INSPECTION. 2) CRASHING INTO GARAGE DOOR COULD HAVE CAUSED BODILY INJURY. 3) THE PROBLEM HAS NOT BEEN REPRODUCED OR CONFIRMED AT THIS TIME. 4) THE VEHICLE/COMPONENT HAS NOT BEEN INSPECTED YET. 5) NO PRIOR WARNINGS OR SYMPTOMS. THE INCIDENT OCCURRED [XXX]. 6) THE VEHICLE IS EQUIPED WITH PRE-COLLISION ASSIST WITH AUTOMATIC EMERGENCY BRAKING THAT DID NOT OPERATE. 7) THE VEHICLE IS BEING REPAIRED AND I WILL HAVE LINCOLN INSPECT THE VEHICLE UNDER WARRANTY BEFORE DRIVING IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11629487December 8, 2024
VEHICLE SPEED CONTROL, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to my concerns despite the repeated professional complaints. I believe the radar and sensors are out of collaboration and require techinical support
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11623372November 4, 2024
UNKNOWN OR OTHER
Back CAMERA sometimes becomes blurry while driving reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613736September 10, 2024
ENGINE
[XXX] Wednesday we were traveling from Charlotte NC headed westbound on [XXX], a 6 or 8 lane highway, speed limit 70+ mph, when our 2021 Lincoln Navigator suddenly lurched and the engine completely failed. There weren't any warnings by the vehicle prior to the incident. There were two of us in the vehicle at the time, and we suddenly found ourselves in a situation of extreme risk. It was 4 - 5 pm during rush hour traffic. The driver was able to maintain composure and our tires continued rotating long enough to coast and cross over 3 fast moving lanes to get us slightly off the side of the highway. It was a very frightening and unsafe situation, not only during but after the engine failure, as we were on a very busy, noisy highway not knowing where we were or what to do. We live in Ohio and our plans were scheduled only for 8/25/24 (leave Ohio)-8/29/24 (return to Ohio). Our Lincoln was towed the night of the engine failure to Classic Ford Lincoln in Shelby NC, and it's been there for 7 days. The tow driver could not start the engine. He had difficulty (20 minutes trying) getting it into neutral so he could put it on the flatbed. The total engine failure problem isn't yet diagnosed. Classic is the only one to examine it. We had to extend our NC hotel stay for two days waiting for the vehicle to be repaired. On 8/31 we couldn't wait any longer and had to rent a vehicle from Enterprise to return home; leaving our Navigator in NC. Lincoln Roadside Assistance has been very difficult and inattentive to our dire circumstances. We're now faced with a situation of not having our vehicle, not having a diagnosis, and concerns about whether the vehicle will be dependable when/if it's returned to us. We have to travel often and fear Lincoln could leave us in bad circumstances again even if they can find the current problem and repair it. It seems to be something extraordinary or uncommon or a diagnosis would have happened by now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605011July 28, 2024
ELECTRICAL SYSTEM, ENGINE
We buy used 2023 Lincoln Navigator with only 2937 miles and the running boards opens and close by it self and the most dangerous that the car doesn’t start whenever it wants I have 3 times already it just doesn’t start so I don’t know what to do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593637June 11, 2024
STEERING
A grinding noise was noticed during the driver memory function or when manually adjusting the power tilt or telescoping steering column. I took the car to Ford for service and was very surprised to hear that the entire steering column needs to be replaced at the cost of $1700.00. This defect is ONLY covered under the limited warranty. This is obviously a safety hazard if it requires a new motor in the steering column. Upon a quick investigation of the defect, it was learned that this is a KNOWN problem on all Navigators from 2018-2021. Ford KNOWS that this defect exists on certain vehicles and has not issued a recall to correct this. This is not a normal "wear and tear" item that should have anything to do with your warranty. Very dangerous to need a new steering column motor for something that was known by FORD and LINCOLN to have problems in certain production years. Plus $1700.00 is a huge cost for the consumer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592737June 5, 2024
UNKNOWN OR OTHER
Panoramic sunroof exploded without anything striking it. Sound like a gun shot. No vehicles in front of us to have thrown any objects at it to strike it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587929May 9, 2024
ELECTRICAL SYSTEM
Upon starting, my 2023 Lincoln Navigator Reserve L has a significant delay when booting the back up camera and infotainment system and renders the vehicle safety systems unusable. Sometimes the back up camera freezes and locks the screen, sometimes it doesn't turn on at all. Often, the infotainment screen doesn't launch at all. I have multiple videos of evidence but this website won't allow me to submit them, only pictures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580426April 1, 2024
ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact rented a 2023 Lincoln Navigator. The contact stated that while driving at 65 MPH, the electronic systems became inoperable. The backup camera was inoperable. There were no warning lights illuminated. The contact called for Roadside Assistance. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 43,200. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568951January 31, 2024
BACK OVER PREVENTION
The contact owns a 2021 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact was in reverse (R) and backing up at approximately 2 MPH into her garage when the camera failed she crashed into the side of the garage entrance with the outer edge of the left rear bumper. The contact stated that the damage was minor and there were scratches on the left rear bumper edge only. The failure mileage was approximately 19,700. VIN tool confirms parts not yet available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11554203November 8, 2023
UNKNOWN OR OTHER
2023 Lincoln Navigator power running boards defaulting to off, even when turned to auto will automatically switch to off. The dealership has no idea what the problem is. Risher Lincoln Hot Springs Arkansas We have had the car less than 2 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548820October 7, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When first first entering a hot cabin, the backup camera will not work until the cabin cools down for just a few minutes. Vehicle not moving. ⁸
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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