Lincoln MKZ Complaints

1,851 consumer complaints on file.

#10959689March 8, 2017
AIR BAGS
TAKATA RECALL. I GOT A RECALL NOTICE FROM LINCOLN, BUT YOUR SITE SAYS THERE IS NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959071March 7, 2017
AIR BAGS
TAKATA RECALL. I WAS NOTIFIED BY MAIL JUNE 1 2016 THAT MY CAR WAS INVOLVED IN THE TAKATA AIRBAG RECALL. TO DATE I HAVE STILL NOT BEEN NOTIFIED BY MAIL THAT PARTS ARE AVAILABLE TO FIX MY CAR. I HAVE CALLED BOTH FORD AND LINCOLN CUSTOMER SERVICE AND THEY INFORMED ME THAT I AM IN REGION B AND PARTS HAVE NOT BEEN DISTRIBUTED YET. BOTH LINCOLN AND FORD WEBSITES STATE IT IS PRESUMED SAFE TO DRIVE THE CAR. THIS RECALL INFLICTS DEATHLY HARM ON PEOPLE. I AM EXPERIENCING HIGH ANXIETY DRIVING. I HAVE CONTACTED MY LOCAL DEALERSHIPS WHO AGAIN STATE THEY HAVE NO PARTS AND FORD HAS NOT AUTHORIZED THEM TO DISTRIBUTE SAFE RENTAL CARS UNTIL PARTS ARE AVAILABLE. I ASKED BOTH FORD AND LINCOLN FOR A LOANER VEHICLE UNTIL MY CAR IS FIXED THEY BOTH SAID NO. OTHER CAR MANUFACTURERS HAVE GIVEN DRIVERS A SAFE VEHICLE TO DRIVE IN. IT SHOULD BE MANDATORY FORD/LINCOLN PROVIDES US WITH A SAFE CAR! IT HAS BEEN 10 MONTHS SINCE I WAS NOTIFIED AND I STILL HAVE NO ESTIMATED DATE OF PARTS BEING AVAILABLE. UNTIL THEN I AM STUCK DRIVING MY DANGEROUS POTENTIALLY DEADLY VEHICLE. PLEASE HELP ME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958856March 6, 2017
AIR BAGS
TAKATA RECALL - I RECEIVED A RECALL NOTICE LETTER FROM LINCOLN MOTOR COMPANY DATED JULY, 2016. THE LETTER STATED MY VEHICLE WAS IDENTIFIED IN THE TAKATA AIR BAG RECALL AND THAT WHEN PARTS ARE AVAILABLE I WILL BE NOTIFIED BY LETTER. IT HAS BEEN OVER 7 MONTHS AND STILL NO LETTER NOTIFYING OF PARTS AVAILABILITY OR FOR ME TO SCHEDULE A REPAIR. HOW MUCH LONGER BEFORE THE PARTS ARE AVAILABLE?? IT IS STRESSFUL WAITING FOR THIS REPAIR, ESPECIALLY WHEN I HAVE LOVED ONES RIDING WITH ME THAT CAN BE INJURED OR WORSE DUE TO FAULTY AIR-BAGS. A 7 MONTH WAIT IS A BIT RIDICULOUS. ALSO, I'VE INQUIRED WITH MY LOCAL LINCOLN DEALER AND HAVE BEEN INFORMED THE REPAIR WILL TAKE 4 HOURS. LINCOLN OR TAKATA SHOULD PROVIDE ME WITH A RENTAL WHILE MY VEHICLE IS BEING REPAIRED. I SHOULD NOT HAVE TO WAIT AT THE DEALER 4 HOURS WHILE THE VEHICLE IS REPAIRED DUE TO NO FAULT OF MY OWN. THANKS FOR READING. I LOOK FORWARD TO YOUR RESPONSE/UPDATE ON THIS RECALL. [XXX] [XXX] *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958944March 6, 2017
SERVICE BRAKES, ENGINE
UNINTENTIONAL ACCELERATION INCIDENT REPORT 2009 LINCOLN MKZ, VIN: [XXX] THE CAR WAS PURCHASED BY ITS PRESENT OWNER IN JUNE 2012 AFTER IT CAME OFF LEASE WITH 26334 MILES. SINCE THAT TIME, THE VEHICLE HAS BEEN WELL MAINTAINED BY LINCOLN AUTOMOTIVE DEALERSHIPS AND NOW HAS 85447 MILES ON IT. IT HAS HAD FOUR (4) INCIDENTS OF UNINTENDED ACCELERATION. SEE ATTACHED PDF FILE (MKZ JOINT REPORT [XXX]) FOR DETAILS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958971March 6, 2017
UNKNOWN OR OTHER
DOOR HANDLES (INSIDE) DYSFUNCTIONAL AFTER NORMAL USAGE. I HAVE REPLACED BOTH DRIVER AND PASSENGER DOOR HANDLES AFTER THEY BOTH QUIT OPENING THE DOORS. NOW BOTH DRIVER SIDE DOORS NEED REPLACED AGAIN. THIS PRESENTS DANGER IN THE EVENT OF NEEDING TO EXIT THE VEHICLE DUE TO ACCIDENT OR EMERGENCY. I CAN POTENTIALLY SEE RISK OF DEATH OF ME AND OR MY PASSENGERS DUE TO THIS FAULTY EQUIPMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958653March 5, 2017
STEERING
CAR WAS PARKED. STARTED CAR AND PUT TRANSMISSION IN REVERSE AND NOTICED THERE WAS NO POWER STEERING. WARNING ON DASH "POWER STEERING ASSIST FAILURE". ONLY 37,777 MILES ON CAR. PREVIOUS SERVICE RECORDS ON CAR STATED FIELD SERVICE ACTION 15N01 BUT IGNORED BY DEALER AT LEAST TWICE DURING WARRANTY PERIOD. NOW OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958415March 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE. UPDATED 06/29/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957822March 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/03/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957866March 1, 2017
SEAT BELTS
TL* THE CONTACT OWNS A 2016 LINCOLN MKZ HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE REAR MIDDLE PASSENGER SEAT BELT WOULD NOT LATCH. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LATCH NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT THE FRONT DRIVER'S SEAT BELT SHOULDER HARNESS WOULD TIGHTEN WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957922March 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957528February 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD ISSUES TRADING IN THE VEHICLE DUE TO THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957342February 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LINCOLN MK7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957379February 27, 2017
UNKNOWN OR OTHER
DRIVER SIDE DOOR HANDLE/LOCK NOT OPERATING - VERY VERY HARD TO GET DOOR HANDLE/LOCK TO UNLOCK AND ALLOW ME TO EXIT CAR THRU DRIVER SIDE DOOR. EVEN FOB WOULD NOT WORK PROPERLY TO UNLOCK DOOR TO ALLOW EXIT. THIS COULD BE A VERY SERIOUS SAFETY FACTOR IN THE EVENT OF A COLLISION ESPECIALLY IF IT RESULTED IN A FIRE. THIS HAPPENED FOR THE FIST TIME ON 2/17/17 WHEN I ARRIVED AT WORK AND HAS CONTINUED SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956895February 25, 2017
AIR BAGS
TAKATA RECALL RECEIVED NOTICE OF RECALL JULY 2016. STILL WAITING FOR REPAIR. NEED TO USE CAR BUT FEEL UNSAFE TO USE IT, THEREFORE, NO USE FOR PASSENGER SIDE SINCE JULY 2016 RECALL. THIS HAS NOT BEEN TAKEN CARE OF IN "A TIMELY MANNER" AS DESCRIBED IN LETTER. HELP!!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956207February 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956365February 22, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954986February 16, 2017
ENGINE
WHILE DRIVING THROUGH AN INTERSECTION THE ENGINE STOPPED RUNNING. MY MECHANIC DIAGNOSED THE VEHICLE AS IT NEEDING A NEW COOLING FAN. THE ODD PART WAS MY ENGINE LIGHT NEVER CAME ON, THE COOL/HOT DISPLAY ON THE INSTRUMENT PANEL NEVER SHOWED IT WAS OVERHEATING. I'M CURRENTLY WAITING FOR THE PART TO ARRIVE TO THE MECHANICS SHOP. THE INCIDENT HAPPENED AT NIGHT IN THE MIDDLE OF AN INTERSECTION. THIS COULD HAVE RESULTED IN A MAJOR INJURY AT BEST, DEATH AT WORST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955009February 16, 2017
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
I PURCHASED A USED 2013 LINCOLN MKZ HYBRID ON NOV 28 2016. ON DEC 1 2016 I WAS DRIVING ON I 20 IN BIRMINGHAM AL AND THE VEHICLE STALLED ON THE FREEWAY AFTER I HAD ENGAGED IN A PANIC STOP AND VEERED THE VEHICLE TO THE RIGHT. MY VEHICLE FROZE IN A POSITION WITH THE LEFT REAR OF THE VEHICLE IN THE TRAFFIC LANE AND THE RIGHT FRONT OF THE VEHICLE ON THE EMERGENCY LANE. THE VEHICLE WAS BLOCKING TRAFFIC. IT LOCKED UP IN SUCH A WAY THAT I COULD NOT GET IT UNLOCKED. THERE WERE SEVERAL ERROR MESSAGES DISPLAYING TO THE EFFECT OF ACTIVE HEADLAMPS FAULT TRANSMISSION FAULT SEVERAL OTHERS THAT I CANNOT RECALL. THE VEHICLE WAS DISABLED IN SUCH A WAY THAT I COULD NOT DO ANYTHING TO GET RELIEF. WITH THE VEHICLE BLOCKING A LANE OF TRAFFIC I COULD NOT GET IT OUT OF THE WAY. SEVERAL VOLUNTEERS CAME TO MY AID AND OFFERED TO PUSH IT OFF THE ROAD BUT I COULD NOT PUT THE VEHICLE IN NEUTRAL. I COULD NOT RESTART THE VEHICLE. I COULD NOT PUT IT IN PARK. I TRIED EVERYTHING. I COULD NOT FIND A MANUAL OVERRIDE. I CALLED FOR A TOW TRUCK. A POLICEMAN SHOWED UP. AT THIS POINT IT HAD BEEN 45 MINUTES. I GOT OUT OF THE CAR, SPOKE TO THE POLICEMAN, AND THEN GOT BACK IN THE CAR. THEN SUDDENLY EVERYTHING WAS NORMAL. IT STARTED AS THOUGH NOTHING HAPPENED. I IGNORED THE EVENT UNTIL IT HAPPENED AGAIN IN MY APARTMENT PARKING LOT ON 1/15/17. I TOOK IT INTO THE SHOP AT CARMAX. THEY NOTED SEVERAL HYBRID CODES. THEY SENT IT TO A LOCAL FORD DEALERSHIP, TOWN AND COUNTRY FORD IN BESSEMER ALABAMA, AND NOW 1 MONTH LATER FORD HAS NOT BEEN ABLE TO FIGURE OUT THE PROBLEM. NOW I REALIZE I SHOULD HAVE REPORTED THIS AS A SAFETY ISSUE BACK IN DECEMBER SINCE IT STALLED IN TRAFFIC WITH NO WAY TO PUT THE VEHICLE IN NEUTRAL TO SAFELY MOVE IT OUT OF THE WAY. OF COURSE THIS WAS A FRIGHTENING EXPERIENCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955059February 16, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954875February 15, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE VEHICLE WOULD EFFECTIVELY STOP; HOWEVER, THERE WERE GRAVE CONCERNS THAT EVENTUALLY THE BRAKES WOULD TOTALLY FAIL. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MASTER CYLINDER, BRAKE CALIPERS, AND ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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