Lincoln MKZ Complaints

1,851 consumer complaints on file.

#11228689July 1, 2019
SERVICE BRAKES
STARTED VEHICLE IN PARKING LOT. BRAKE LIGHT, ABS, TRACTION CONTROL LIGHTS ALL ON. BACKED OUT OF PARKING SPOT. THOUGHT I COULD GET IT HOME. PULLED OUT ONTO CITY STREET. TOTAL BRAKE FAILURE; PEDAL WENT ALL THE WAY DOWN. DID NOT REMEMBER TO USE EMERGENCY BRAKE TO STOP, BUT PUT INTO PARK TO GET VEHICLE TO STOP. MANAGED TO PULL INTO ANOTHER PARKING LOT, CONTINUING TO PUT INTO PARK TO STOP. CALLED AAA AND HAD TOWED. DEALER INVOICE STATES, "VERIFIED CUST CONCERN. EXPERIENCED NO POWER BRAKE ASSIST ON VEHICLE. R&I THE ABS CONTROL MODULE FOR INTERNAL FAULT...."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228821July 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
THE RADIO BLEW OUT, AFTER LINCOLN INSTALLED THE AN AIRBAG THAT WAS RECALLED. IT'S SOUNDED LIKE A BODY DROP ON THE VEHICLE ALSO THE AIRBAG LIGHT CAME BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222677June 26, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE VEHICLE WAS TOWED TO CRAFT HYUNDAI (2625 LAKESIDE DR, LYNCHBURG, VA 24501, (434) 455-7060) WHERE IT WAS DIAGNOSED THAT THE CALIPERS, FRONT BRAKE PADS, MASTER CYLINDER, AND BRAKE HYDRAULIC CONTROL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE PARTS NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222020June 24, 2019
AIR BAGS
TAKATA AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221125June 19, 2019
ELECTRICAL SYSTEM
HEATED SEAT/AC SEAT MODULE GROUND PIN BURNED TO A CRISP RENDERING THE MODULE USELESS... THIS IS A FIRE HAZARD AND SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219762June 13, 2019
ELECTRICAL SYSTEM, SEATS
SEAT HEATING AND COOLING CONTROL SHUTS OFF AFTER AFTER BUTTON IS DEPRESSED. UPON TROUBLE SHOOTING IT WAS FOUND THAT SOMETHING SHORTED A PIN ON THE CONTROL MODULE LOCATED UNDER THE PASSENGERS SEAT TO THE EXTENT THAT THE FEMALE PIN CONNECTOR WAS COMPLETELY MELTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218137June 5, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 LINCOLN MKZ. THE CONTACT STATED THAT THE TRANSMISSION FAILED. THE CONTACT SWITCHED GEARS AND THE VEHICLE DECELERATED. THE VEHICLE ROLLED AND STOPPED IN THE MIDDLE OF THE ROAD. THE CONTACT RESTARTED THE ENGINE AND THE VEHICLE WAS ABLE TO DRIVE OFF. THE VEHICLE WAS TAKEN TO OLATHE FORD LINCOLN (1845 E SANTA FE ST, OLATHE, KS 66062) WHERE THEY DIAGNOSED THE VEHICLE, BUT COULD NOT DUPLICATE THE FAILURE. THE MECHANIC STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210374May 28, 2019
STEERING
TL* THE CONTACT OWNS A 2012 LINCOLN MKZ HYBRID. WHILE DRIVING 25 MPH, THE STEERING FAILED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210484May 28, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2009 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT WANT TO WAIT TWO WEEKS TO SCHEDULE A RECALL REPAIR APPOINTMENT. WEST HERR FORD OF AMHERST (2600 MILLERSPORT HWY, GETZVILLE, NY 14068, (716) 810-1319) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209161May 22, 2019
AIR BAGS, SERVICE BRAKES
A VEHICLE STOPPED SUDDENLY IN FRONT OF ME BECAUSE A CAR DID THE SAME IN FRONT OF THEM. I BRAKED SUDDENLY BUT IT FELT LIKE MY VEHICLE WAS BEING PUSHED FROM BEHIND, MY STEERING WHEEL AIR BAGS DEPLOYED SO DID THE SIDES. THE AIR BAGS DEPLOYED BEFORE THE IMPACT BLINDING ME AS I REAR ENDED THE CAR IN FRONT. I SUFFERED BURNS, BRUISES, NECK INJURIES AND LOWER BACK PAIN. I WAS DRIVING NO MORE THAN 25-30 MILES PER HOUR. MY CAR WAS A TOTAL LOST AND I HAD OWNED IT FOR LESS THAN A YEAR.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11209061May 21, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MY CAR HAS HAD THE BRAKE PEDAL GO ALL THE WAY TO THE FLOOR ON MULTIPLE OCCASIONS, WHILE THE VEHICLE WAS IN MOTION, OVER THE PAST COUPLE OF YEARS. IT WOULD SUDDENLY GO SOFT/SPONGY AND BRAKING DISTANCE WOULD INCREASE DRAMATICALLY. THE PROBLEM WOULD OCCUR WHENEVER THE VEHICLE WAS IN MOTION, QUITE RANDOMLY, EVERY COUPLE OF MONTHS. I HAVE BROUGHT IT TO SEVERAL FORD DEALERS, AND NONE OF THEM EVER HAD A LEGITIMATE FIX, ONLY SAYING THAT THE SPONGY BRAKE PEDAL RESOLVES ITSELF AFTER AWHILE, AND IT WOULD EVENTUALLY, BUT THE ISSUE WOULD ALWAYS RETURN AGAIN. THE FORD/LINCOLN DEALERS SAID THE ISSUE OF THE UNUSUALLY SOFT BRAKE PEDAL WAS RELATED TO THE ABS SYSTEM. RECENTLY, I WAS INVOLVED IN AN ACCIDENT BECAUSE WHILE THE VEHICLE WAS IN MOTION, THE BRAKE PEDAL ISSUE RETURNED, AND I WAS NOT ABLE TO BRAKE IN TIME, AS THE PEDAL WENT ALL THE WAY TO THE FLOOR, AND THE CAR DID NOT STOP AS IT NORMALLY WOULD HAVE. THIS IS A CRITICAL SAFETY ISSUE THAT NEEDS TO BE ADDRESSED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11206753May 10, 2019
STRUCTURE:BODY
DOOR LATCH WILL NOT KEEP DOOR LOCKED. DOOR SOMETIMES WILL NOT CLOSE UNLESS A PERSON PLAYS WITH THE LATCH TO MANIPULATE THE HOOKS TO GET DOOR TO CLOSE. HAS ONLY HAPPEN, SO FAR, WITH THE CAR STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206799May 10, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JACK O' DIAMOND DEALER (2600 W SW LOOP 323, TYLER, TX 75701 (903) 561-5225) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206840May 10, 2019
POWER TRAIN
UPON DRIVING THE VEHICLE, IT HAS STALLED SEVEN TIMES. TWO OF THOSE INCIDENTS INVOLVED VEHICLE GOING INTO PARK WITHOUT TOUCHING THE PARK BUTTON. AS IT WAS SHIFTING INTO PARK, THERE WAS A LOUD CLICKING SOUND AS THOUGH THE VEHICLE WAS 'FIGHTING' GOING INTO PARK. THEN THE VEHICLE DIED. ON AT LEAST FIVE OTHER OCCASIONS, IT JUST DIED. NOTHING INDICATING ON MY WAY APP, OR AT SERVICE DEPARTMENT FOR LOCAL LINCOLN DEALERSHIP. THIS BEGAN ONE WEEK AGO YESTERDAY AND WITHOUT PATTERN, HAS CONTINUED. UPON RETURN FROM LINCOLN SERVICE DEPARTMENT, ISSUE RESURFACED THIS MORNING WHEN IT WENT INTO PARK WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206413May 9, 2019
STRUCTURE:BODY
SHORTLY AFTER I HAD THE TAKATA RECALL FIXED, I HAD THE FOLLOWING THINGS HAPPEN TO THE VEHICLE: INTERIOR DRIVER'S DOOR HANDLE WILL NOT OPERATE. PRIOR TO THAT THE DRIVER'S WINDOW WOULD NOT OPERATE. MYSTERIOUSLY, THE WINDOW BEGAN OPERATING, THEN THE INTERIOR DOOR HANDLE FAILED. THE VEHICLE WAS STATIONARY WHEN EACH INCIDENT OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206533May 9, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
CAR WILL NOT START BECAUSE OF ELECTRICAL COMPUTER AND WHEN IT DOES START THE CAR STALLS WHEN OUT ON THE ROAD OR HIGHWAY PUTTING MY FAMILY OR MYSELF AT RISK OF INJURY OR DEATH. I CALLED LINCOLN HOTLINE AND THEY REFUSED TO PAY FOR THE REPAIR AFTER IT HAD ALREADY BEEN TO A DEALERSHIP FOR DIAGNOSTIC THEY COULDN'T FIGURE OUT WHAT WAS WRONG AND SAID IT WAS FINE THEN WENT TO PICK CAR UP AND IT WOULDN'T START. WHEN HOME TO GET SPARE KEY STILL SAME PROBLEM. I LIVE IN THE COUNTRY AND ALL FORD DEALERSHIPS ARE FAR AWAY FROM ME SO NOT CONVENIENT TO KEEP RUNNING BACK AND FORTH FOR A REPAIR THEY (FORD MOTOR COMPANY SHOULD HAVE TAKEN CARE OF. LET'S BE CLEAR THEY KNOW THERE IS A PROBLEM AND REFUSE TO FIX IT. TALKED TO 2 PEOPLE @ 1 800-241-3673 AND THE FLAT OUT TOLD ME THEY WILL NOT PAY FOR THE REPAIR. I'VE HAD THE CAR STALL IN AN INTERESECTION AND ON THE HIGHWAY SEVERAL TIMES . SOMETIMES I HAVE TO TURN THE KEY SWITCH 30 40 50 60 TIMES OR MORE TO GET IT TO START. THE TSB FROM FORD MOTOR CO. SAYS THAT WHEN CHANGING THE BATTERY IN THE 2007 LINCOLN MKZ IT WILL CAUSE A PROBLEM WITH THE ECM THE BRAIN CAUSING THE PROBLEMS I DESCRIBED. I EVEN TOLD THEM ABOUT STALLING ON THE HIGHWAY AND THEY STILL REFUSE TO PAY FOR THE REPAIR. THEY DID FIX MY AIR BAD OUT OF WARRANTY BUT WON'T FIX THIS . I FIND THIS UNACCEPTABLE AND REFUSE TO PAY FOR IT OUT OF MY OWN POCKET. CAN YOU HELP PLEASE AFFECTED CARS WOULD BE 2007 LINCOLN MKZ. MERCURY MILAN AND FORD FUSION. I'M SURE IT NOT AN ISOLATED PROBLEM. THE PROBLEM STARTED LAST YEAR 2018 I DON'T REMEMBER THE EXACT DATE I WILL PUT IN THE DATE BOX BELOW THE DATE FORD MOTOR COMPANY/ LINCOLN REFUSED TO DO REPAIR FREE OF CHARGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205341May 2, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE TAIL LIGHT ASSEMBLY KEEPS GOING OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204727April 30, 2019
WHEELS
CHROME WHEELS CONSTANT PEELING AND FLAKING. HAVE HAD TIRES RE-SEALED BUT KEEP GETTING FLAT TIRES, PARKED AND DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204464April 29, 2019
STEERING
I WAS BACKING OUT OF A PARKING STALL AND TURNED THE STEERING WHEEL SHARPLY TO THE LEFT AND HEARD A BREAKING SOUND. WHEN I PUT THE CAR IN DRIVE, IT WOULD NOT MOVE EVEN THOUGH THE ENGINE WAS STILL RUNNING. I FOUND THAT THE FRONT WHEELS WERE BOTH POINTED INWARDS (PIGEON-TOED) A SEVERE AMOUNT. A FLAT-BED TRUCK WAS CALLED TO TAKE THE CAR TO THE FORD DEALER FOR REPAIRS. THE REPORT FROM THE FORD DEALER IS THAT AN OUTER TIE-ROD END HAD BROKEN COMPLETELY THROUGH IN WHAT WOULD BE CHARACTERIZED AS A BRITTLE FRACTURE. ACCORDING TO THE DEALER, THERE WAS A BRIGHT CLEAN BREAK NOT TYPICAL OF A FATIGUE FAILURE OR A DUCTILE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204230April 28, 2019
SERVICE BRAKES
BRAKE PEDAL SINKS AFTER ABS ACTIVATES IT HAS HAPPENED MANY TIMES EVEN AFTER REPLACING MASTER CYLINDER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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