Lincoln MKX Complaints (2014)

35 consumer complaints on file.

#11165477January 6, 2019
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY/WIPER
WINDOWS FOG IN WHOLE CAR DEFROST WONT CLEAR THE CAR BECOMES A DEATH TRAP BECAUSE YOU CANT SEE A THING . IF THE TEMP CHANGES FROM 32 TO 30 AS YOU ARE DRIVING WINDOWS INSTANTLY FOG EVEN WITH BLOWER ON HIGH DEFROST WONT CLEAR. IN CITY ON THE HIGHWAY AT 70 MILES A HOUR EVERY WHERE. CLIMATE CONTROL SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131036September 24, 2018
UNKNOWN OR OTHER
I WAS IN BACK OF MY MKX IN DRIVEWAY OF MY SISTERS HOME. I WAS TRYING TO GET THE TAILGATE DOOR TO OPEN AND IT WOULDN'T OPEN. I TRIED THREE TIMES TO OPEN WITH THE RELEASE BUTTON. IT WOULD NOT OPEN. SO I WENT OPENED AND STOOD AT THE DOOR TO PRESS THE RELEASE BUTTON FROM INSIDE TWICE AND IT STILL WOULDN'T OPEN THE TAILGATE. AS MY SISTER WAS COMING OUT OF HER HOME SHE WAS YELLING FOR ME TO MOVE MOVE BECAUSE I HAD NOT NOTICED THAT THE MKX WAS ROLLING OUT OF DRIVEWAY. WITH ME STILL STANDING OUTSIDE OF IT. I FINALLY JUST FEEL BECAUSE I COULDN'T KEEP UP OR JUMP IN TO STOP IT. I FELL TO CEMENT IN MIDDLE OF STREET. MY SISTER KEPT YELLING FOR ME TO MOVE AS THE MKX WAS ROLLING AND THE WHEELS WERE TURNING TOWARDS MY LEGS. THANK GOD IT DIDN'T RUN OVER ME. THIS WAS A HORRIBLE AND SCARY EXPERIENCE. MY SISTER GOT IN THE MKX TO GET IT OUT OF THE STREET. SHE SAID IT WAS IN REVERSE. IT WAS IN PARK FOR A FACT AS I WAS IN THE BACK FOR MINUTES TRYING TO OPEN THE TAILGATE. THIS HAPPENED ON 1426 PEPPERTREE LN 77015 WHERE MY SISTER LIVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112571July 20, 2018
POWER TRAIN, SERVICE BRAKES
TL* THE CONTACT OWNS A 2014 LINCOLN MKX. WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY AND THE CONTACT WAS EXITING, THE VEHICLE STARTED TO ROLL FORWARD DOWN THE DRIVEWAY. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED FRACTURED RIBS, COLLARBONE INJURIES, AND SCRAPED KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS AWAITING DIAGNOSTIC TESTING. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 57,000. *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11097906May 25, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 LINCOLN MKX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS ENGAGED IN PARK, THE LETTER "P" WAS HIGHLIGHTED IN THE SHIFTER DISPLAY. ON THE INSTRUMENT PANEL, THE MESSAGE "TRANSMISSION NOT IN PARK AS INDICATED" WAS DISPLAYED. THE CONTACT STATED THAT THE FAILURE HAD BEEN OCCURRING FOR APPROXIMATELY ONE WEEK. IN ADDITION, THE VEHICLE LOST ACCELERATION AFTER COMING TO A COMPLETE STOP. A FEW SECONDS LATER, THE VEHICLE WOULD ACCELERATE NORMALLY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093979May 15, 2018
VISIBILITY/WIPER
WIFE WAS DRIVING HOME IN MKX, LESS THAN 1000' FROM HOME, AND HEARD A LOUD POP THAT SOUNDED LIKE A GUN SHOT. DIDN'T KNOW WHAT HAPPENED UNTIL SHE GOT HOME AND WE LOOKED ALL AROUND. DIDN'T SEE ANYTHING UNTIL WE RAISED BACK HATCH DOOR AND HEARD GLASS BREAKING AND FALLING. LOOKED ON TOP AND NOTICED THAT THE VISTA ROOF HAD EXPLODED. SHE WAS GOING LESS THAN 30 MPH THANKFULLY AND SUN ROOF WAS COMPLETELY CLOSED. RESEARCHED THIS ONLINE AND FOUND IT TO BE A PROBLEM ON A LOT OF CARS, EVEN FOUND CLASS ACTION CASE BUT IT WAS DISMISSED IN 2016 FOR SOME REASON. WHAT WILL IT TAKE FOR THIS TO BE CORRECTED...DOES SOMEONE HAVE TO LOSE THEIR LIFE BECAUSE OF THIS? WHAT IF YOU WERE TRAVELING ON THE INTERSTATE AND THIS HAPPENED? COULD BE A REAL PROBLEM! I DON'T HAVE PICS TO DOWNLOAD YET BECAUSE I TOOK IT TO FORD DEALERSHIP BUT THEY STILL HAVE THE CAR. SERVICE MANAGER HAS TRIED TO GET HELP FROM FORD BUT THEY REFUSE. I DO SEE WHERE SEVERAL HAVE GOTTEN SOME MONETARY RESPONSE FROM FORD, BUT IT WAS AFTER A LOT OF TROUBLE AND HASSLE. SOMEONE, EITHER FORD OR THE GLASS MANUFACTURER SHOULD BE RESPONSIBLE FOR THIS. THIS IS THE FIRST TIME I HAVE EVER FILED ANY TYPE OF COMPLAINT BUT THOUGHT IT TO BE NECESSARY IF IT MIGHT SAVE SOMEONE'S LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045893November 14, 2017
UNKNOWN OR OTHER
EXHAUST FUMES ENTERING THE INTERIOR OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883226July 7, 2016
POWER TRAIN, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2014 LINCOLN MKX. CONSUMER WRITES IN REGARDS TO VEHICLE MOVES WHEN GEAR SHIFTER IN PARK POSITION, POWER LIFT GATE SPORADICALLY OPENS/RISES, CARBON MONOXIDE ODORS INSIDE VEHICLE. *SMD THE CONSUMER STATED A LIGHT ILLUMINATED THAT INDICATED THE VEHICLE WAS NOT IN PARK, WHEN THE CONSUMER MOVED THE GEAR TO PARK. THE CONSUMER STATED HE SHOOK THE GEAR SHIFT A LITTLE AND THE LIGHT WENT OUT. A FEW DAYS LATER, BEFORE HE COULD RAISE THE HATCH, THE VEHICLE STARTED ROLLING BACKWARDS INTO THE STREET. THE CONSUMER MANAGED TO GET IN THE VEHICLE, AND ONCE AGAIN A LIGHT WAS ON, INDICATING THE VEHICLE WAS NOT IN PARK, DESPITE HIM PLACING THE VEHICLE IN PARK. ALSO, THE PASSENGER SIDE MIRROR WOULD SPORADICALLY GO ALL THE WAY UP WHILE DRIVING, WHICH MADE THE ENTIRE RIGHT SIDE OF THE VEHICLE A BLIND SPOT. AFTER A YEAR AND A HALF OF COMPLAINTS, THE DEALER INSPECTED THE MIRROR AND DETERMINED IT WAS DEFECTIVE AND REPLACED IT. THE REAR HATCH WOULD SPORADICALLY OPEN, AND RISE WHEN THE VEHICLE WAS PARKED OR BEING DRIVEN. THE CONSUMER STATED INTERMITTENTLY, A LIGHT WOULD ILLUMINATE ON THE VEHICLE, SAYING A KEY WAS NOT DETECTED EXHAUST FUMES ENTERED THE VEHICLE WHILE DRIVING AT TIMES. *JB *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850656March 20, 2016
POWER TRAIN, UNKNOWN OR OTHER
1ST TRACKING NUMBER 10849876 - ADVANCE SERVICE TRACT (PROVIDED TO DEALERSHIP FOR REPAIR) ON 3/16/2016, CONTACTED 24 HR DEALERSHIP TO RETRIEVE SUV. IN ADDITION TO THE SERVICE TRACT FAILURE (INDICATOR LIGHT SHOWING 2 CARS), NOW HAVE MULTIPLE PROBLEMS. PROBLEMS CONSIST OF: CROSS SERVICE SYSTEM FAULT, VEHICLES ROLLS FORWARD & BACKWARD AFTER STOPPING, AND A BIG CLUNK WHEN PUTTING IN A GEAR. SPOKE WITH THE (A) GM OF THE DEALERSHIP AND INFORMED HIM VEHICLE WAS IN FOR THE SERVICE TRACT FAILURE ON 2/8/2016 AND NOW I HAVE THE SAME PROBLEM AND ADDITIONAL PROBLEM. I WAS ON A CITY STREET WHEN THE ADVANCE SERVICE TRACT IMMEDIATELY LIT UP WITH 2 INDICATORS ON THE RIGHT SIDE OF THE STEERING WHEEL. ATTEMPTED TO MAKE A RIGHT TURN AND THE CROSS SERVICE SYSTEM FAULT LIGHT APPEARED WITH A TOOL LIKE OBJECT ON THE LEFT SIDE OF THE STEERING WHEEL. WHILE ATTEMPTING TO MAKE A RIGHT TURN, THE CAR DID NOT WANT TO GO FORWARD, BARELY MOVING AND A TINY HILL TO PULL WAS IMPOSSIBLE. I IMMEDIATELY START DETOURING AWAY FROM MAJOR CITY STREET BECAUSE I HAD NOT IDEA WHAT WAS HAPPENING AND I NEEDED TO GET HOME WITH A SENIOR CITIZEN OVER 80 WITH ME. THE SUV HAD DIFFICULTY MOVING FORWARD. FOR A 2014 LINCOLN MKX, I WAS INFORMED THAT I HAD A TRANSMISSION PROBLEM AND APPARENTLY A CALL WAS MADE TO THE HOT LINE TO FIX THE ADVANCE SERVICE TRACT AND THE CROSS SERVICE SYSTEM FAULT. MY CONCERN, IS THE 2014 MKX A LINCOLN LEMON? RECEIVED SUV BACK ON 3/18/2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849876March 15, 2016
UNKNOWN OR OTHER
ADVANCE SERVICE TRAC ON 2/8/2016. VEHICLE WAS IN MOTION, LIGHT WOULD NOT GO OFF, SHOWING ONE INDICATOR AUTO LIGHT. INVOICE #FOCS386956.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763193September 11, 2015
ENGINE
ON MONDAY (LABOR DAY), I WAS DRIVING AND STARTED TO MAKE A RIGHT TURN WHEN THE CAR STALLED. I WAS BESIDE A GAS STATIONED SO I MANAGED TO PULL IN (VERY HARD TO STEER) AND I NOTICED THE LOW OIL PRESSURE ICON ON. I CAME TO A STOP AND PUSHED THE START BUTTON AND THE CAR STARTED AND DROVE WITHOUT ANY MORE PROBLEMS. MY HUSBAND CHECKED THE OIL WHEN I GOT HOME AND IT IS FULL. WHILE AT LONG LEWIS FORD IN HOOVER, THIS MORNING TO HAVE IT CHECKED WE HEARD A WOMAN DESCRIBE THE SAME SCENARIO WITH HER FORD. SHE STATED IT STALLED ABOUT 3 OR 4 TIMES ON HER WHILE DRIVING. I FEEL THIS IS A VERY SERIOUS ISSUE AND SOUNDS SIMILAR TO THE ISSUE ONE OF THE OTHER AUTOMOBILE MODELS HAD CAUSING DEATH AND INJURY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750182August 20, 2015
STEERING, ENGINE, SERVICE BRAKES
WHEN DRIVING THE CAR SHUT OFF AND LOST TOTAL POWER. LOST STEERING, BRAKING, AND ENGINE WHILE DRIVING DOWN THE ROAD AT 50 + MILES PER AN HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713914April 30, 2015
ENGINE
ENGINE DIED, MESSAGE ON SCREEN SAID [NO KEY DETECTED].I MANAGED TO PULL OVER TO SHOULDER AND STOP. CAR RESTARTED. TOOK CAR TO LINCOLN DEALER THE NEXT MORNING. THEY SAID THEY COULDN'T FIND ANY REASON FOR THE PROBLEM. STILL VERY CONCERNED AND THAT IT MAY HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689487February 19, 2015
POWER TRAIN
I PARKED MY VEHICLE ON A SLIGHT INCLINE IN PARKING LOT, WHEN SHORTLY THEREAFTER, THE VEHICLE ROLLED AWAY AND CRASHED INTO A GATE. I HAD PARKED THE VEHICLE, WALKED TO THE BACK OF THE VEHICLE AND WENT INSIDE TO CONDUCT MY BUSINESS. THE FACT THAT THE ROLL BACK DID NOT HAPPEN AS I PARKED INDICATES THAT THE CAR WAS PROPERLY PARKED. BEING PERPLEXED AS TO WHY MY PARKED VEHICLE SUDDENLY ROLLED BACK I THEN DISCOVERED THAT THE FORD CO. HAD A RECALL ON SOME OF THEIR LINCOLN MKX 2014'S. MY VEHICLE MAY HAVE BEEN MANUFACTURED OUTSIDE OF THEIR CURRENT RECALL PERIOD; HOWEVER, THIS DOES NOT DICTATE THAT MY VEHICLE DID NOT EXPERIENCE THE SAME MALFUNCTION. MY SITUATION MATCHES EXACTLY THAT WHICH IS DESCRIBED IN THEIR ANNOUNCEMENT CONSEQUENCE SUMMARY. I AM CONFIDENT THAT THIS SITUATION IS EXACTLY AS DESCRIBED IN FORD RECALL 14S10/ CAMPAIGN NUMBER 14V393000. HOWEVER THE FORD CO. CONTINUES TO DENY THAT THIS WAS A RESULT OF THEIR RECALL PROBLEM . I HAVE SENT AN OFFICIAL LETTER OUTLINING MY SITUATION. STATUS UPDATE. 09/23/15. *JB UPDATED 01/07/16.*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10659003November 18, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2014 LINCOLN MKX. WHILE PARKED ON A FLAT SURFACE, THE VEHICLE ROLLED BACKWARDS WITHOUT WARNING. THE FAILURE RECURRED APPROXIMATELY FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 300. UPDATED 3/24/15*CN UPDATED 9/7/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658527November 17, 2014
ENGINE
DRIVING AT 50 MPH, I LOST POWER STEERING, THEN REALIZED ENGINE SHUT OFF. WAS ABLE TO DRIFT OVER TO GET OFF ROAD AND STOP CAR. ENGINE WAS ABLE TO START AND RUN FINE AFTER THAT. I LOST ALL CONFIDENCE IN CAR, AND DEALER SWAPPED ME ANOTHER CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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