Lincoln Aviator Complaints

125 consumer complaints on file.

#11627814November 27, 2024
ELECTRICAL SYSTEM
I had all recalls taken care of for my new vehicle I purchased yet I am still having issues with the screen going all black and not working when having my cellphone plugged in. Usually it will come back on once I unplug it but not always.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623452November 4, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2022 Lincoln Aviator. The contact stated that while her husband parked during a car wash, the contact who was seated in the front passenger seat exited the vehicle when it unintendedly accelerated and crashed into a pole. The contact confirmed that the vehicle was still in the park position when it suddenly lunched forward crashing into the pole a second time. In addition, the contact stated that the pre-collision assist with automatic emergency braking system failed to engage. No warning light was illuminated. No injuries were sustained. No police report was filed. The vehicle was taken to the dealer; however, the cause for the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was approximately 34,873.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11617802October 3, 2024
ELECTRICAL SYSTEM
The headlight control switch emits high pitch noise.When you toggle the switch To go between the different Segments of the headlight switch. I've brought it to the dealer and the tech was able to determine where the noise Was coming from. I had advised them.I had disconnected the battery prior and made the noise go away.So that's what they did and now they say it's a non issue cause the noise went away. I have a video demonstrating the issue with the switch.I'm afraid of an issue of fire. It's been. To the dealership twice now, for this issue and it still has not been resolved.I've spoke to corporate Lincoln in regards to the issue.And it's supposed to be escalated.But i'm getting ghosted by everyone at this time. This issue started in the first week of my ownership.It was worse than that point in time.It was so bad.I was unable to drive the car because it was giving me such severe migraine headaches because of the pitch of the noise. The noise when present is very distracting when you are trying to operate the vehicle safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616359September 25, 2024
UNKNOWN OR OTHER
I have been reporting an issue for over two years with multiple dealerships regarding a sulphur and other strong exhaust smell. This Sulphur smell is most problematic and occurs most often at least one per day. This issue started off intermittently but is now occurring as increase frequencies. The Lincoln dealerships tell me this is normal. I am not sure what system is exactly failing as no codes are being presented (so says the dealership. This smell is so strong and can be easily smelled in the car but even more once opening the doors or hatchback. I have children that breath this air as well as myself. Often children (my own as well as school friends for which we give rides to) complain about this smell and it is very noxious in nature. This issue has been reported to the dealership MULTIPLE times (Actually reported to two dealerships). Often, I am being told this is "normal" due to gas used. In beginning they would not even log my concern, but this past year I have been submitting online. Always no code so no issue. No other troubleshooting is done. I have even requested additional basic troubleshooting data and not received. This is not a normal smell, as the Lincoln dealership(s) suggest. This smell makes us feel unpleasant. This smell is strong and is hazardous to the health of my family and others. I need Ford to take this issue seriously. Symptoms experienced indicate there is likely a problem with the catalytic converter and they are not addressing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614521September 13, 2024
UNKNOWN OR OTHER
I am writing to express my frustration regarding the unresolved issue related to recall 24V368 concerning the rearview camera image. This has been an ongoing problem for several years, and despite receiving multiple safety recall notices and scheduling appointments with your service department, the issue remains unaddressed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603414July 19, 2024
BACK OVER PREVENTION
The contact owns a 2022 Lincoln Aviator. The contact stated that after switching to the reverse position, the backup camera image failed to display, and while driving approximately five MPH in reverse the vehicle crashed into the front end of a second vehicle. During the crash, the occupant in the second vehicle sustained an unspecified injury that did not require immediate medical attention. No further information was available. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not notified of the failure. The contact indicated that the backup camera was previously replaced due to inoperability. The failure mileage was 28,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11601437July 12, 2024
UNKNOWN OR OTHER
I took my new car through the car wash I notice water go in the car some how and I could hear this gargling I thought it was coming from the A pilar. I also notice this when it rainned would do the same thing. I took it in to the dealership and they told that it was the drain lines from the moon roof. two week later it rained again and took my car and could hear that same noise that water was in the car. I have called the dealership again to get back in so see what is causing this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599285July 5, 2024
SEATS
The contact owns a 2023 Lincoln Aviator. The contact stated that while the vehicle was parked and attempting to press the button to raise the level of the third-row seats, the contact and her daughter were ejected from the seats. The contact stated that there were no injuries sustained. There was no warning light illuminated. The contact stated that there resistance while attempting to raise the seats. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593202June 8, 2024
ELECTRICAL SYSTEM
The backup camera glitches while backing up and turning the steering wheel causing issues with visibility. This is a safety issue because it affects your ability to see where you are going while in reverse. This is a brand new car and this issue should not be occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589800May 20, 2024
ELECTRICAL SYSTEM
360 degree camera glitch is not resolved despite replacement of cameras & image processing module based on recent recall. This continues to be a safety issues & Lincoln needs to find a permanent fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588586May 13, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The car has stopped electrically with no response from any switches when trying to switch on. This has happened before couple of times and once it switched on by itself after 5 min, the second incident it had to be towed away from road after no response in 2 hours. This time it happened like every time and no response from electrical systems and blocked the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585125April 25, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle was already in for service once for this issue and is going back a second time the rear camera when backing up randomly starts to flicker and go crazy, and sometimes blanking out. The first fix replaced the camera to no avail. It seems to happen randomly, but about 50% of the time. I have video of the rear backup camera going crazy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577938March 18, 2024
BACK OVER PREVENTION
The contact owns a 2023 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the back over prevention system remained activated showing the rearview of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 8,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567279January 23, 2024
BACK OVER PREVENTION
The contact owns a 2021 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 23V342000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the back-over camera displayed distorted images or failed to display an image. The failure mileage was 50,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554373November 9, 2023
ENGINE
The engine of my 2021 Lincoln Aviator with only 79,403 miles has failed, leaving myself and my family stranded on the side of a very busy interstate in another state far from home. There were absolutely no warnings given before the engine acted as if it had a significant loss of power. Shortly afterwards, very heavy and foul-smelling smoke started coming out of the tail pipe. Had the vehicle transported to a local shop to my home. The car will start and immediately start smoking and running like crap. When you put it in gear it will barely move on it's own power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554066November 7, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
UNKNOWN ON several occasions the vehicle would just shut off. Another occasion while getting on the freeway I pressed the accelerator pedal and the car pumped the brakes,there was no one in front of me or on side of me upon entering the freeway. Another incident I was in the fast lane on the freeway and the vehicle just shut off Thank goodness the fast lane had a place where I could pull over and and restart the vehicle. Also where the vehicle pumped the brakes, that happened on several occasions. Another thing the vehicle shut of again in the middle of the street. I couldn't put the car in neutral the steering was locked. All of incidents were extremely dangerous. The vehicle has been in the dealership shop twice now and I mentioned it to them on both occasions. And I was told it was the battery. That starts the engine not battery for the eclectic system. I was also told that they did diagnostic check of the software system and there were no systems alerts it was only showing the battery. Now I now that when you drive a vehicle the engine battery charges, plus the vehicle in a 2021 with only 35,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550183October 16, 2023
BACK OVER PREVENTION
The contact owns a 2021 Lincoln Aviator. The contact stated that on several occasions while reversing, the rear camera flickered and failed to display an image on the screen. The vehicle was taken to a dealer to be diagnosed. The contact was informed that the rear-view camera needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549840October 13, 2023
SUSPENSION, STEERING, UNKNOWN OR OTHER
Hello. My name is [XXX] and I have a potentially serious issue with my car and Lincoln refuses to look into it. The short story : When you press the brakes moderately or harder (as if stopping for a yellow light) it sounds like you’ve run over a brick or hit a BIG pothole. It has been in 6 times and to 3 dealerships and they all say it is normal for Aviators and Explorers. I have owned an auto repair shop for 12 years and my guys fix 2000 cars per year. I am an ASE master certified mechanic and I can assure anyone that there is nothing normal about this bang. They tell me they drive a like vehicle and if it also makes noise, there is nothing they can do. I have reached out to Lincoln Concierge multiple times and they tell me they will do nothing if a like vehicle also does it. I think of the 2019 Pacifica that the lower ball joint pinch bolts comes out and folds the wheel under the vehicle. I have had 3 service managers drive the car and they have all told me that it sounds really bad and abnormal. I have been told by all of those managers that Lincoln enforces not doing any further diagnostics or repairs if they all do it. I did drive a 2023 Aviator with a service advisor and it did not make the same noise mine does. You can actually feel the noise in the steering wheel. I have pleaded with them to investigate the issue and at least let me speak with a supervisor about it but they refuse. I have asked the dealers to put a set of chassis ears on the suspension to pinpoint the sound and they say Lincoln will not let them. The vehicle has 33k on it and is still under full factory and extended CPO warranty. Can you guys look into this issue before someone gets hurt ? Thanks for reading INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545266September 18, 2023
STRUCTURE
The contact owns a 2022 Lincoln Aviator. The contact stated that there was an unusual sound of water running from the roof of the vehicle. The contact stated that the sound was similar gushing water. The contact also stated that when the air condition was turned on, there was a moldy odor coming through the vents. The vehicle was taken to the dealer. The failure was diagnosed with an engineering error during manufacturing. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545246September 18, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Purchased the vehicle on Saturday. Lincoln motors had issued a stop sale on these vehicles due to back up camera recall issues. The stop sale has been lifted and we were assured that the back up camera recall had been fixed. We were contacted by Lincoln to trade in our vehicle due to the issues with the 2021 model and the unavailability of parts. Upon using the vehicle on Monday afternoon, the back up camera system crashed. The camera screen went blue, then black, crashed and then glitched. This resulted in a safety issue while backing out of our garage. The recall that Lincoln claims that they have fixed with additional parts has not been resolved. Lincoln motors should not be allowed to sell these vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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