The Lexus NX 350 has developed a very strong odor coming from the ventilation system. The smell is consistent with standing water, stale moisture, and/or mold. This is a significant health and safety concern, as I am worried there may be standing water or mold, potentially including black mold, within the HVAC/ventilation system. If mold or contaminated moisture is present, it could potentially be circulated throughout the vehicle and contribute to respiratory irritation or allergy symptoms. I brought this concern to the dealership’s attention during a routine service visit. The cabin air filter was replaced, but this did not resolve the odor or the underlying issue. The ventilation system and potential sources of moisture have not been adequately investigated or resolved, however online review do note this is a common issue with this model. Other than routine maintenance performed by the dealership, the vehicle has not been inspected or serviced elsewhere, and I have not experienced any other issues with the vehicle. I am requesting a thorough inspection of the HVAC/ventilation system and any potential sources of water intrusion or moisture to determine the cause of the odor and ensure the vehicle is safe to operate. I am very conserned with a silent health issue, lightly brished off that may lead to lung issues ond other respitory concerns. Please take this matter seriously.
No injuries · No fire · No crash
Our 19-month old Lexus NX450h with under 7,000 miles on it was not driven for a week. When we went to start the vehicle this morning, the car would not unlock via the keyfob, credit card key or app. The car required AAA to open the doors and jump start it. This is a very common failure with the 12-volt battery in the Lexus NX hybrids. This could result in a motorist being left stranded somewhere.
No injuries · No fire · No crash
I purchased a brand new 2025 Lexus with only 3 miles recently I had a nail in my tire and took my vehicle to a local tire shop who could not removed the tire to put a patch because I did not have tire lock key; we searched the vehicle from top to bottom one was never given to me at the time of purchase. I contacted Lexus of Palm Beach several times and left a message for my service advisor BK and texted BK no response and several messages for the service manager who to this date has never called me back, finally BK told me that “Lexus had a new system and he didn’t received the messages” I reside in [XXX] and BK promised to coordinate with the dealership I provided him for me to obtain a tire lock key, this was June and I never heard back from BK. Last night I had issues with a different tire late at night and because I could not remove the tire I had to have my vehicle towed. However upon requesting Lexus tow company I had to wait 198 hours in for help by myself in a closed business parking lot for AAA called by the Lexus Roadside Assistance. Lexus has placed me in a life endangering situation. I am now stranded at my house with an inoperable vehicle and cannot go to work; the local dealership in Tampa does not have any appointments; this could have been avoided if not for the negligence of Lexus. Review the roadside service ticket which has my contact information I am requesting an immediate call from the dealership of Lexus of Palm Beach 5700 Okeechoobee Blvd West Palm Beach FL 33417. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash
The interior door latch is electronic with a manual lever in case it loses power. The problem is the electronic latch will occasionally malfunctions, and the door is partially open. When this happens, you cannot get the door to open all the way with the electric door latch or the manual door latch. The only way to get it open is to pull very hard on the door to close it again or get someone to push on the outside of the door. I alerted the dealer about this, and they said I have to push harder when I open the door. This has happened to me many times. The safety issue here is plain. If a person is not strong enough to pull the door closed it will not open.
No injuries · No fire · No crash
My wife was backing out of a parking space and her car did not give a warning nor did it stop as she hit another parked car. Damage to both cars was substantial and if the car was operating properly she should NOT have been able to hit another car in the manner she did. The car has been recalled for similar problems. I filed a complaint with Lexus who did an investigation and indicate there was no problem with the system. I can only say that if a person was behind the car she would have most likely run them down. The car DID NOT STOP as it was supposed to.