Lexus CT Complaints

175 consumer complaints on file.

#10949973February 7, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
1) A LIGHT IN A DASHBOARD CAME ON SAYING "CHECK HYBRID SYSTEM", I TOOK IT TO THE LEXUS DEALER , THEY CHANGED THE NON HYBRID BATTERY), CHARGED ME $350 FOR IT AND RESET THE COMPUTER. 2) A WEEK AFTER, THE LIGHT STARTED APPEARING AGAIN WITH THE SAME MESSAGE, THE MESSAGE APPEARED IN THE MORNING, IN THE WAY BACK HOME, COMING OUT OF THE SPEEDWAY , ALL THE LIGHTS IN THE DASHBOARD CAME OFF (BRAKES, ENGINE, ALL OF THEM) AND I LOST COMPLETE CONTROL OF THE CAR: NO BRAKES, NO STEERING, NO NOTHING. I TRIED RESTARTING THE CAR AGAIN, IT DID, AND THE NEXT DAY WAS DRIVEN TO THE DEALER AGAIN. THEY TOOK IT IN, HAD IT OVER 2 DAYS, SAID THAT THEY FOUND A "LOOSE CAP IN THE HYBRID BATTERY", RESET THE COMPUTER ONE MORE TIME AND GAVE THE CAR BACK TO ME. 3) THE CAR DID NOT FEEL THE SAME, IT WAS LIKE IF THE SWITCH BETWEEN HYBRID AND GAS MODEL WAS OFF, TOO ACCELERATED OR SOMETHING, BUT FOR THE MOST PART NO MAJOR ISSUES UNTIL YESTERDAY (A WEEK AND A HALF AFTER THE PREVIOUS INCIDENT). SAME THING HAPPENED THIS TIME, WHILE DRIVING THE CAR, ALL THE LIGHTS ON THE DASHBOARD CAME ON AND THE CAR LOST EVERYTHING: BRAKES, STEERING....IMPOSSIBLE TO CONTROL. I WAS LUCKY ONE MORE TIME AND NOBODY WAS HURT . THIS TIME THE CAR DID NOT START AGAIN. WE CALLED A TOW TRUCK AND SENT IT TO THE DEALER. LOOSING ABSOLUTE CONTROL OF THE VEHICLE IS NOT ACEPTABLE. I FELT I WAS TRAPPED IN A KILLING MACHINE. THIS COMPLETE SYSTEM FAILURE HAPPENS WHILE DRIVING. I COMMUNICATED THIS TO LEXUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939919January 5, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 LEXUS CT 200H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936567December 20, 2016
UNKNOWN OR OTHER
I WAS IN MOTION ON A HIGHWAY WHEN THE HYBRID SYSTEM CHECK LIGHT CAME ON. MY VEHICLE STOPPED ACCELERATING AND STARTED TO SLOW DOWN TO 0 MPH. I PULLED OVER TO THE SIDE OF THE ROAD AND ALL THE CHECK ENGINE AND HYBRID LIGHTS WERE ON. I WAS ABLE TO TURN OFF THE CAR AND TURN IT BACK ON AND SAFELY DRIVE IT HOME BUT THE ALERT LIGHTS ON THE DASHBOARD WERE STILL LIT UP AND THE CHECK HYBRID SYSTEM WORDING WAS STILL PRESENT. AFTER BEING LOOKED AT BY MANUFACTURER ENGINEERS AND TESTING THE CODE THEY NOTIFIED ME IT WAS AN ANOMALY AND IT IS SAFE TO DRIVE. THEY DID NOT KNOW WHAT CAUSED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899409August 30, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
EACH TIME THE FOG LAMPS ARE USED, SEEMS THE ELECTRICAL SYSTEM POPS THE FOG LAMP GLASS. THIS HAS HAPPENED 3 TIMES ON BOTH DRIVER AND PASSENGER SIDE. INCLUDING PIPING OF THE FACTORY FOG LAMPS THAT CAME ON THE VEHICLE AND THEN THE REPLACEMENTS. THE FOG LAMPS CANNOT BE USED WITHOUT POPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854845April 11, 2016
ELECTRICAL SYSTEM
WHILE DRIVING FOR BUSINESS, I USE THE NAVIGATION AND INFO COMPONENT VERY OFTEN. I USE THE WEATHER AND TRAFFIC CONSTANTLY AS IT HELPS ME TO AVOID DANGEROUS WEATHER AND TRAFFIC JAMS. THESE COMPONENTS OF MY CAR DO NOT WORK. THE DISPLAY (WHEN ATTEMPTING TO USE) READS: "NO DATA IS AVAILABLE...PLEASE TRY LATER" THIS HAPPENS WHILE MOVING OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820431January 15, 2016
SERVICE BRAKES
CAR SURGES WHEN BRAKING AND GOING OVER SPEED BUMP, TRAIN TRACKS, POT HOLES GOING BETWEEN 20 - 35 MILES. THIS HAS HAPPENED ABOUT 5-6 TIMES SINCE WITH 1/14 HAPPENING I HAVE HAD THE CAR. I HAVE ASKED FOR LEXUS OF PALM BEACH TO DO HEALTH CHECK, BRAKE CHECK AND ALL SYSTEMS ARE OK, BUT SOMETHING IS NOT RIGHT. JUST WORRIED THAT WHEN CAR SURGES, ME AND/OR MY FAMILY OR PASSENGERS GET INJURED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785840October 25, 2015
STRUCTURE:BODY, SERVICE BRAKES, VEHICLE SPEED CONTROL
AS I WAS DRIVING INTO A TURN FROM A COMPLETE STOP IN THE TURN LANE ON A CITY STREET, MY CAR SURGED FORWARD AND THE BRAKES DIDN'T RESPOND. THE AIRBAG DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10780698October 7, 2015
AIR BAGS, STRUCTURE:BODY
SINGLE VEHICLE ROLLOVER APROX. 75MPH ON HIGHWAY.. VEHICLE EQUIPPED WITH SIDE CURTAIN AIRBAGS. VEHICLE WAS IMPACTED WITH EXTREME FORCE ON ALL SIDES AND TOP OF VEHICLE. DRIVERS LEFT SHOULDER AND FACE WHERE INJURED DURING THE IMPACT AND ROLL. SIDE CURTAIN DEPLOYMENT WOULD HAVE SAVED DRIVER FROM INJURY IF THEY WHERE WORKING PROPERLY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10780418October 6, 2015
EXTERIOR LIGHTING
THE WHITE RUNNING LIGHTS ON THE REAR END OF SOME LEXUS MODELS ARE HAZARDOUS. WHITE LIGHTS INDICATE AN ONCOMING VEHICLE, SO REAR WHITE RUNNING LIGHTS VIOLATE THAT RULE. I HAVE BEEN DRIVING BEHIND THESE VEHICLES IN FAIR WEATHER CONDITIONS AND HAD MOMENTARY CONFUSION, SO I IMAGINE THAT IN POOR WEATHER CONDITIONS, THIS COULD REALLY CAUSE A PROBLEM. PLEASE CONSIDER PROHIBITING THE PLACEMENT OF WHITE RUNNING LIGHTS ON THE REAR END OF VEHICLES. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734980July 19, 2015
UNKNOWN OR OTHER
STARTING COLD. FOOT ON BRAKE. PUSH START BUTTON. DASH STUFF LIGHTS UP BUT CAR DOES NOT START. TAKE FOOT OFF BRAKE AND DEPRESS GAS PEDAL. CAR STARTS. IT WILL STALL IF LEFT TO RUN WITH FOOT OFF GAS PEDAL.EASY TO RESTART BY DEPRESSING GAS PEDAL AND NO FOOT ON BRAKE. DOES THIS CONSISTENTLY. TOOK CAR TO DEALER AND THEY CHANGED THE OIL BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726432June 21, 2015
UNKNOWN OR OTHER
I WAS DRIVING MY 2011 LEXUS CT200H ON THE NJ TURNPIKE JUST OUTSIDE NYC. IT WAS A CLEAR DAY. THE TEMPERATURE WAS 85. SUDDENLY, I HEARD A LOUD "POP"--LIKE AN EXPLOSION. I HAD JUST PASSED A TRACTOR-TRAILER AND THOUGHT IT HAD BLOWN A TIRE. THEN I STARTED TO HEAR WIND NOISE IN MY CAR. I PULLED OFF AT THE NEXT REST STOP AND DISCOVERED THAT MY SUNROOF HAD EXPLODED. THERE WAS A PIECE OF GLASS MISSING ABOUT THE SIZE OF TWO SOFTBALLS AND THE REMAINING GLASS WAS ALL SHATTERED. THE EDGES OF THE REMAINING GLASS WERE POINTED UPWARD. THERE WAS VERY LITTLE GLASS DEBRIS RESTING ON THE INSIDE COVER OF THE SUNROOF. THERE WAS NO EVIDENCE THAT ANYTHING HIT THE CAR. THE LEXUS DEALER HAS TOLD ME HE HAS NOT HEARD OF THIS PHENOMENON, ALTHOUGH IT HAS BEEN DOCUMENTED ONLINE. THE WASHINGTON DC LOCAL ABC TV AFFILIATE DID A STORY ON THIS TOPIC LAST SUMMER. ALSO, MY MECHANIC HAS TOLD ME THAT HE SPOKE WITH A LOCAL LEXUS MECHANIC WHO SAID HE HAS SEEN THIS A FEW TIMES BUT THAT LEXUS DENIES IT IS A PROBLEM. HAD THE INSIDE COVER OF MY SUNROOF BEEN OPEN, THIS COULD HAVE CAUSED A VERY SERIOUS ACCIDENT...UPDATED 03/15/16 *BF UPDATED 10/26/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723266June 3, 2015
UNKNOWN OR OTHER
ANOTHER CT200H DRIVER REPORTED A PROBLEM WITH THE CENTER CONSOLE LID NOT CLOSING PROPERLY DUE TO THE LATCH STUCK IN THE OPEN POSITION. SAME ISSUE ON MY 2012 CT200H. WOULD BE NICE ON A LEXUS TO HAVE THAT PROBLEM RESEARCHED AND FIXED... AND LET LEXUS PAY FOR THE REPAIR, NOT THE OWNER. PROBLEMS OF THIS TYPE ARE MORE CHARACTERISTIC OF ECONOMY VEHICLES... IS LEXUS AN ECONOMY CAR?????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690700February 25, 2015
AIR BAGS
ON EXIT RAMP FROM I 70 TO I 270, THE OVERPASS WAS COVERED WITH ICE, SLID OFF THE ROAD AND INTO THE TREES HEAD ON. I QUESTIONED THE LEXUS COMPANY ABOUT THE AIR BAG(S) NOT DEPLOYING......UPDATED 03-11-15 *BF UPDATED 5/3/2016 *JS THE AIR BAG DID NOT DEPLOY IN A HEAD-ON COLLISION WITH A TREE - THE CAR WAS TOTALED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10683861February 17, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 LEXUS CT. WHILE COASTING INTO AN ELEVATED DRIVEWAY, THE VEHICLE EXPERIENCED BRAKE FAILURE. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL AND THE VEHICLE STOPPED RIGHT IN FRONT OF HIS RESIDENCE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 2,847. THE VIN WAS NOT AVAILABLE. UPDATED 03/30/15*LJ UPDATED 6/24/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681340February 4, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2012 LEXUS CT. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS STRUCK BY ANOTHER VEHICLE IN THE FRONT DRIVER SIDE WHEEL AREA. THE DRIVER SIDE AIR BAG DEPLOYED, BUT THE PASSENGER SIDE AIR BAG DID NOT. THE CONTACT WAS INJURED AND REQUIRED MEDICAL ASSISTANCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED AND THERE WAS NO RECALL RELATED TO THE FAILURE. THE FAILURE MILEAGE WAS 19,100.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10680884February 3, 2015
STRUCTURE
I HAD PLACED MY TOLL ROADS TRANSPONDER (APPROX. 4"X4"X1/2') ON THE DASH IN FRONT OF THE CLOSED NAVIGATION PANEL. WHEN I PUT THE CAR IN REVERSE, THE NAVIGATION PANEL OPENED AUTOMATICALLY AND THE TRANSPONDER SLID UNDER THE PANEL, PREVENTING THE PANEL FROM OPENING OR CLOSING ALL OF THE WAY. I WAS UNABLE TO REMOVE THE TRANSPONDER SO I TOOK IT TO MY LEXUS DEALER WHO TOLD ME SINCE IT WAS NOT A "WARRANTY ITEM", IT WOULD COST $140/HR TO REPAIR. IT IS A DESIGN DEFECT - ANYTHING SMALL WILL SLIDE UNDER THE NAVIGATION PANEL WHEN IT OPENS AND WILL JAM THE UNIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663504December 10, 2014
SERVICE BRAKES
WHILE DRIVING ON A ASPHALT ROAD I WENT OVER A SPEED BUMP AND APPLIED THE BRAKES TO STOP THE VEHICLE. THE VEHICLE LURCHES FORWARD AFTER APPLYING THE BRAKE AND NEARLY CRASHED INTO THE VEHICLE IN FRONT OF ME. THERE WAS A SIMILAR ISSUE WHEN I HIT A POT HOLE AND THE VEHICLE DID THE SAME THING. IT CONTINUED TO GO FORWARD EVEN AFTER APPLYING THE BRAKES. I TOOK THE VEHICLE TO LEXUS AND THE BRAKES WERE OPERABLE. THIS MAYBE RELATED TO THE TOYOTA BRAKE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659978November 21, 2014
FUEL/PROPULSION SYSTEM
FUEL LEAK, WHICH WAS REPAIRED AT A LEXUS DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644535October 14, 2014
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING AT HIGHWAY SPEEDS, THE SUNROOF ON MY 2013 LEXUS CT200H EXPLODED WITH A DEAFENING BANG. WINDOWS WERE ROLLED UP, AC RUNNING, SUNROOF CLOSED. I WAS NOT NEAR A BRIDGE, NOR WAS SOMEONE NEXT TO ME WHO COULD HAVE THROWN SOMETHING. THE NEXT DAY I TOOK IT TO THE LEXUS DEALER IN AUSTIN TEXAS, BUT THEY DENIED THERE WAS A PROBLEM ("SOMETHING MUST HAVE HIT IT" THEY SAID, ALTHOUGH I ASKED WHY THE REMAINING GLASS WAS BOWED OUTWARD, FOR WHICH THEY DIDN'T HAVE AN ANSWER), AND THEY REFUSED TO FIX THE SUNROOF UNDER WARRANTY (ITS A 2013, WITH ABOUT 17K MILES). I HAD A FRIEND WHO HAD A LEXUS SERVICED THERE YESTERDAY (AFTER I'D GONE) TO ASK THE SAME DEALER IF THEY'VE HEARD OF IT, AND THE SERVICE TECH SAID YES THEY DEFINITELY KNEW, YET THEY DIDN'T ADMIT THAT TO ME. ON THE CONTRARY, THE LEXUS REP SAID "WE DON'T SEE RECORD OF THIS HAPPENING TO THIS VEHICLE." THIS IS HAPPENING TO SEVERAL MAKES/MODELS, AND BEEN REPORTED HERE, SO IT MAY BE THE GLASS (CHEAP FROM CHINA?) AND NOT A ROOF-DESIGN PROBLEM. IN ANY CASE, ITS DEADLY AND WHO KNOWS HOW MANY HAVE ALREADY DIED, BUT NO ONE KNEW IT WAS THAT THE SUNROOF HAD EXPLODED AND SPRAYED THEIR EYES WITH SHATTERED GLASS, CAUSING THEM TO ROLL OVER, TO HIT ONCOMING TRAFFIC, A POLE, OR A TREE. AND IN THE JUMBLE OF CAR PARTS AND BODY PARTS, IT WASN'T OBVIOUS THE ROOF EXPLODING WAS WHY IT HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10610164July 13, 2014
ELECTRICAL SYSTEM, ENGINE
COMPLETE LOSS OF POWER IN BOTH THE GAS ENGINE AND IN THE HYBRID ELECTRIC ENGINE WHILE GOING 70 MPH,BOTH THE ALARM SYSTEMS-AUDIBLE AND DASH WENT OFF. WITH NO POWER I WAS ABLE TO GET OFF THE HIGHWAY WITHOUT CRASHING THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lexus CT