Lexus CT Complaints

175 consumer complaints on file.

#11404552March 23, 2021
ENGINE
THE HEAD GASKET IS LEAKING. AFTER SPEAKING WITH SEVERAL MECHANICS WHO WORK ON THIS TYPE OF CAR AND ISSUE AND THEY HAVE ALL SAID THAT "3RD GENERATION PRIUS ENGINES ALL HAVE THIS LEAKING HEAD GASKET PROBLEM, NO OTHER GENERATION HYBRID ENGINE FROM TOYOTA OR LEXUS DOES". WHY WASN'T THIS RECALLED? I DON'T UNDERSTAND HOW TOYOTA AND LEXUS GET AWAY WITH A SHODDY PRODUCT THAT CREATES A $5-8K EXPENSE ON THEIR VEHICLES THAT IS A DESIGN FLAW AND ISSUE WITH THIS GENERATION HYBRID ENGINE. MY CAR IS ONLY WORTH ABOUT $10K, SO PAYING TO FIX THIS SEEMS LIKE A BAD CHOICE. HOWEVER, I HAVE ALSO BEEN TOLD THAT OFTEN WHEN PEOPLE DO PAY TO FIX IT THEY HAVE TO COME BACK AS THE ENGINE BLOCK ENDS UP NEEDING FULL REPLACEMENT, WHICH IS AN ADDITIONAL $3K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383686December 16, 2020
EXTERIOR LIGHTING:HEADLIGHTS:BULBS
TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT STATED WHILE DRIVING 40 MPH, THE LOW-BEAM HEADLIGHTS TURNED OFF INDEPENDENTLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT CONTINUED DRIVING WITH THE HI-BEAMS ACTIVATED. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND WAS DIAGNOSED WITH NEEDING LOW-BEAM BULBS TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383832December 16, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
MY VEHICLE WAS IN AN ACCIDENT ON THE FREEWAY WHEN MY STEERING WHEEL STARTED TO WIGGLE- WITHIN 3 SECONDS MY STEERING WHEEL VIOLENTLY STEERING LEFT TO RIGHT UNCONTROLLABLY THAT CAUSED THE VEHICLE TO SPIN OUT OF CONTROL ON THE FREEWAY CAUSING A TOTAL LOSS COLLISION. MY VEHICLE HAS BEEN SERVICED PRIOR TO THE ACCIDENT AT LEXUS OF BEVERLY HILLS AT JIM FAULK- DID A FULL SERVICE INSPECTION, TIRE ROTATION TO MAKE SURE SAFELY OF THE VEHICLE. THE VEHICLE IS ALSO STILL UNDER WARRANTY. NEED INVESTIGATION FROM LEXUS WHAT CAUSED THE VEHICLE MALFUNCTION JTHKD5BH3F224391 C1214 TOYOTA MEANING THE BRAKE BOOSTER WITH MASTER CYLINDER (SKID CONTROL ECU) MONITORS THE HYDRAULIC CONTROL SYSTEM. THE BRAKE BOOSTER WITH MASTER CYLINDER (SKID CONTROL ECU) SETS THE OBDII CODE WHEN THE HYDRAULIC CONTROL SYSTEM IS NOT TO FACTORY SPECIFICATIONS. AN ANALYST HAS PULLED THE CDR OF THE VEHICLE STATING THE VEHICLE MALFUNCTION OF THE LEXUS THAT CAUSED THE ACCIDENT- NEED INVESTIGATION WHY THE VEHICLE DID NOT ALERT ME ANY MAINTENANCE MESSAGES, WHY THE DEALERSHIP DID NOT ALERT ME ANY PRECAUTIONS ON THE MALFUNCTION OF THE VEHICLE. THE CAR ACCIDENT RESULTED IN THE FREEWAY SHUTTING DOWN, COULD HAVE HARMED MANY PEOPLE DUE TO THE VEHICLE LOSING CONTROL WITHOUT ANY NOTICE THANK YOU FOR YOUR TIME
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11377897December 4, 2020
ENGINE
2013 LEXUS CT200H WITH 132,000 MILES. MADE A LOUD METALLIC SOUND WHILE TRYING TO START. TOWED TO LEXUS. AGREED TO $650 FOR DIAGNOSTIC TEST. DIAGNOSED LOW COMPRESSION 'THE RINGS AND PISTONS WERE SHOT' AND NOT WORTH FIXING- OVER $8,000 TO REBUILD. TOLD ME THEY HAD NEVER SEEN THIS HAPPEN ON A CT200H BUT ADMITTED SERVICE BULLETIN FOR EXCESSIVE OIL CONSUMPTION. SERVICE REP WOULD NOT RECOMMEND A USED ENGINE DUE TO HIGH PROBABILITY OF RECURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375829November 22, 2020
ENGINE
WATER PUMP FAILED CAUSING THE COOLANT TO FLOOD A CYLINDER. LEADING TO A HEAD GASKET BLOWING OUT. IT ALSO WARPED THE HEAD BLOCK. THE VEHICLE WAS SITTING IN THE GARAGE AND DURING A COLD MORNING START. THE ENGINE HAD A MISFIRE AND CHECK ENGINE LIGHT CAME ON. THE ENGINE STARTED UP WITH A VIOLENT SHAKE AND WHITE SMOKE EXITED OUT FROM THE TAIL PIPE AND ENGINE BAY CLOUDING UP THE GARAGE. DURING A DRIVE THE ENGINE WITH SPUTTER WHEN DRIVING. THEN GOES AWAY AFTER YOU GIVE IT ENOUGH GAS. COOLANT WOULD DRAIN EVEN THOUGH IT'S TOPPED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373999November 10, 2020
SERVICE BRAKES, ENGINE
I HAVE TO ADD 4-5 QUARTS IN BETWEEN OIL CHANGES. MY ENGINE CONSUMES SO MUCH OIL AND I BELIEVE IT'S CONSTANTLY BURNING. ALSO WHEN I BREAK IT MAKES A LOUD ELECTRIC BRAKING NOISE. IT'S THE HYBRID BREAKING SYSTEM AND IT'S REALLY LOUD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372732November 2, 2020
ENGINE
TOOK MY CAR TO TOYOTA DEALERSHIP. THEY SAID MY CAR IS BURNING OIL. I HAVE NOTICED MY OIL DOES BURN UP QUICKLY, SMELLS LIKE GAS UPON THE DIPSTICK, I HAVE SEEN NO OIL LEAKS. THE DEALERSHIP SAID THEY HAVE SEEN THIS SAME ISSUE WITH OTHER SIMILAR MODELS LIKE IN THE PRIUS. MY CAR ONLY HAS 82,000 MILES. I BABY THIS CAR AND TAKE FOR ALL THE APPROPRIATE MAINTENANCE. THIS IS VERY UPSETTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365638October 21, 2020
SERVICE BRAKES
2012 LEXUS CT200H HAS THE SAME BRAKE BOOSTER, ASSEMBLY ISSUE ALL 3RD GENERATION TOYOTA PRIUS'S HAVE. THE ABS/BRAKE SYSTEM LIGHTS ALL COME IN, AND BRAKE FUNCTIONALITY IS LIMITED. ATTACHED IS A SCAN OF THE ISSUE, I HAVE SINCE CALLED LEXUS AND NOTIFIED THEM OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361433September 27, 2020
ENGINE
HAVE DONE OIL CHANGES MYSELF AND ALWAYS OBSERVED OIL USAGE BETWEEN OIL CHANGES. SO FAR I HAVE BEEN BURNING OIL. EVERY 2,000 MILES, THE CAR NEEDS A QUART TOP-UP. IF FOLLOWING THE 10,000 MILE OIL CHANGE INTERVAL, THIS CAR WOULD REQUIRE 5 QUARTS TO AVOID A SEIZED OR BLOWN ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344242August 9, 2020
ENGINE
EXCESSIVE OIL CONSUMPTION. MORE THAN 3 QUARTS REQUIRED BETWEEN REGULAR OIL CHANGES. NO VISIBLE LEAKS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343506August 5, 2020
ELECTRICAL SYSTEM
I HAD MY HEADLIGHTS REPLACED UNDER A RECALL. ROUGHLY ONE YEAR LATER MY HEADLIGHT IS OUT AGAIN. IT SEEMS THE PROBLEM HAS NOT BEEN RESOLVED. THE HEADLIGHT ASSEMBLIES ARE VERY EXPENSIVE AND CONTAIN A LOT OF PARTS. I'M NOT SURE WHERE THE PROBLEM LIES, AND THEREFOR I'M NOT SURE WHAT NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342395July 30, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 LEXUS CT200H. THE CONTACT STATED THAT WHILE DRIVING OVER BUMPY ROADS OR UNEVEN PAVEMENT, THERE WAS A DELAY BETWEEN WHEN THE BRAKE PEDAL WAS DEPRESSED AND WHEN THE BRAKES WOULD ENGAGE, EXTENDING THE BRAKING DISTANCE. THE VEHICLE WAS TAKEN TO LINDSAY LEXUS OF ALEXANDRIA (3410 KING ST, ALEXANDRIA, VA 22302, 571-982-7873) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338951July 12, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THERE IS A NOISE THAT MANY OF THESE VEHICLES SUFFER AS A SYMPTOM FROM A PROBLEM IN THE BRAKE SYSTEM. IT PRODUCES A HONKING OR GRUNTING TYPE SOUND WHEN FIRM PRESSURE IS APPLIED TO THE BRAKE PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329803June 20, 2020
VEHICLE SPEED CONTROL, SUSPENSION, WHEELS
: _TIRE MALFUNCTION - IN MOTION - IN NEIGHBORHOOD - WHILE TURNING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11326199May 27, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 LEXUS CT200H. THE CONTACT STATED THAT THE PASSENGER'S SIDE DOOR HANDLE FRACTURED AND DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN UNKNOWN LEXUS DEALER, LOCATED IN SPOKANE, WASHINGTON, WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT REFERENCED MANUFACTURER COMMUNICATIONS NUMBER: SB0037-22R2. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322291April 26, 2020
ENGINE
VEHICLE 2012 LEXUS CT200H 90,800 MILES. THE VEHICLE BURNS OIL VERY RAPIDLY. PERFORMED OIL CONSUMPTION TEST AND WAS 2 QUARTS LOW AFTER 1000 MILES. THERE IS A TSB OUT ON THIS SITUATION WHICH I HAVE ATTACHED. THIS VEHICLE WILL DEFINITELY NOT MAKE IT BETWEEN OIL CHANGES. THIS VEHICLE DOES NOT HAVE ANY OIL INDICATOR LIGHTS ON THE DASH AND THERE IS NO WAY TO KNOW WHEN THE OIL JUST RUNS OUT. VERY SCARY. ALL OF THE VEHICLE RECOMMENDED MAINTENANCE WAS PERFORMED AT THE LEXUS DEALERSHIP. A SERVICE HISTORY REPORT IS ATTACHED. IT HAS BEEN CONCLUDED THERE IS A DESIGN FLAW IN THE PISTON AND PISTON RINGS NOT SEALING PROPERLY CAUSING OIL TO BLOW BY INTO THE CYLINDERS. THE OIL CONSUMPTION RATE CAN RAPIDLY INCREASE AND THERE IS NO WAY TO KNOW WHEN IT WILL SUDDENLY JUST RUN OUT OF OIL. IT IS A BIT SCARY TO DRIVE WITHOUT THE OIL INDICATOR GAUGE THAT MOST VEHICLES HAVE. TOYOTA IS REPAIRING CUSTOMERS VEHICLES FOR FREE THROUGH LIMITED SERVICE CAMPAIGN FOR THE 2AZ-FE ENGINES, THE SAME AS IN THE CT200H. LEXUS WILL NOT TAKE OWNERSHIP OF THIS PROBLEM AND ASSIST CUSTOMERS IN GETTING THIS KNOWN PROBLEM FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321686April 20, 2020
ENGINE
CONSUMES 3-5 ADDITIONAL QUARTS OF OIL BETWEEN REGULARLY SCHEDULED OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320987April 13, 2020
ENGINE
MY 2013 LEXUS CT200H IS BURNING EXCESSIVE OIL BETWEEN OIL CHANGES. IT STARTED AROUND THE 90K MARK AND IS CONTINUALLY BURNING MORE, AND MORE OIL AS I PUT MORE MILES ON IT. I'M RUNNING THE RECOMMENDED SYNTHETIC OIL SINCE I BOUGHT THE VEHICLE WITH 47K ON IT, AND I GO 7K MILES BETWEEN CHANGES. ON THE LEXUS FORM I'M LEARNING THIS IS A HUGE PROBLEM! THIS ENGINE IS ALMOST IDENTICAL TO THE ENGINE TOYOTA, RECALLED IN THE RAV4, SCION, AND OTHER MODELS FOR THIS VERY ISSUE! I KNOW ITS A HUGE EXPENSIVE RECALL BUT TOYOTA NEEDS TO DO THE RIGHT THING TO KEEP MY BUSINESS, AND THE BUSINESS OF OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315932March 3, 2020
SERVICE BRAKES
ON APR, 19TH 2016 LEXUS AND TOYOTA SENT ENHANCED WARRANTY ON THE BRAKE ACTUATORS ON THESE VEHICLES: 2006 ' 2007 GS 430, 2007 ' 2011 GS 450H, 2008 ' 2011 GS 460, 2007 ' 2012 LS 460, AND 2006 ' 2008 RX 400H SEEM LIKE THE REAL PROBLEM HAVEN'T BEEN SOLVED AND CARS THAT WERE BUILD AFTER THOSE YEARS STILL REPORTING OF SAME PROBLEM PREMATURELY FAILING ON BRAKE ACTUATORS ACROSS THE FORUMS. HOPE NHTSA LOOK INTO THIS MATTER AND HAVE CITIZENS DRIVE ROAD IN SAFER ENVIRONMENT. SINCERELY,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302117January 26, 2020
ENGINE, UNKNOWN OR OTHER
MY CAR ALSO EXPERIENCED A HIGH AMOUNT OF OIL CONSUMPTION. AT FIRST I ASSUMED IT WAS DUE TO MY TRAVELING, BUT WHEN I MONITORED IT WAS MORE THAN NORMAL. ADDITIONALLY, ABOUT A YEAR AGO I WAS TOLD THAT THE CAR WOULD NEED A HEAD GASKET REPLACEMENT. WHEN I SPOKE TO THE DEALERSHIP AND OTHER MECHANICS THEY FOUND THAT TO BE ODD CONCERNING THE REPUTATION OF LEXUS. SO AFTER THE ENGINE STARTED RATTLING, WHICH I'VE NEVER HAD HAPPEN BEFORE AND NOW THE VEHICLE IS INOPERABLE. MANY PEOPLE HAVE TOLD ME TO REACH OUT TO LEXUS BECAUSE WHAT HAPPEN TO MY CAR IS UNHEARD OF, BUT I GOT NO RESOLUTION ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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