Kia Soul Complaints

5,626 consumer complaints on file.

#11144187October 30, 2018
STEERING
TAKATA RECALL, MY KIA SOUL 2013 MAKE A CLUNK NOISE WHEN WHEEL IS TURN RIGHT AND LEFT AND ALSO STEERING WHEEL IS UNSTABLE WHEN DRIVING AT 30MPH, I'VE SEEN A LOT OF COMPLAINTS ABOUT THE SAME ISSUE BUT ONLY MODELS 2014 - 2016 WHERE RECALL BY KIA MOTORS, CAN YOU PLEASE LOOK INTO THIS SO THEY CAN ADD MORE YEARS FROM THIS KIA SOUL VEHICLE, THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143629October 29, 2018
ENGINE
WHILE DRIVING ON INTERSTATE AT 60 MPH LOUD SOUND FROM ENGINE AND ALL POWER LOST. WAS ABLE TO PULL OVER TO SHOULDER AND DIP STICK SHOWED NO OIL IN ENGINE. OIL JUST CHANGE BY TWO MONTHS PRIOR BY KIA DEALERSHIP. LOOKED UNDER CAR AND POOL OF OIL. HAD TO HAVE VEHICLE TOWED TO DEALERSHIP AND WAS INFORMED THE ENGINE BLEW AND IT WAS NOT COVERED UNDER MANUFACTURERS WARRANTY AS WE PURCHASED THIS VEHICLE USED FROM THE DEALERSHIP AND THE WARRANTY IS NOT TRANSFERABLE. THE VEHICLE HAD 70,000 MILES AND THE ENGINE BLEW. SO MUCH FOR A 10 YEAR 100,000 MILE WARRANTY WHEN KIA DOES NOT TRANSFER THE WARRANTY TO A VEHICLE THEY SELL AT THE DEALERSHIP. ITS CALLED A MANUFACTURER WARRANTY NOT A OWNER WARRANTY. KIA NEEDS TO STEP UP AND TAKE RESPONSIBILITY FOR THE FAULTY ENGINES THEY HAVE USED. THE DEALERSHIP EVEN ADMITTED THIS WAS A ENGINE FAILURE AND NOT OWNER FAILURE. I HAVE OWNED 4 KIA'S AND WILL NEVER OWN ANOTHER ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143075October 27, 2018
SERVICE BRAKES, ENGINE
ENGINE WAS BURNING IN THE INSIDE HAD TO RETURN TO JIFFY LUBE EVERY 3TO4 DAYS TO CAP OFF OIL DIP STICK WAS BURNT AND ENGINE CAP HAD BURNED UP. KIA OF ELMHURST SOLD ME A CAR WITH BAD ROTARY FRONT AND REAR THE BRAKE PEDAL RUBBER FELL OFF WAS DRIVING ALMOST HAD AN ACCIDENT FOOT SLIDE OFF THE BRAKE LOOK DOWN AND THE RUBBER PROTECTOR WAS OFF TOOK IT BACK TO SERVICE AND BUT IT BACK ON AND A WEEK LATER IT FELL OFF AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142651October 25, 2018
SEAT BELTS
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO SECURELY RESTRAIN THE CONTACT. THE CONTACT SUSTAINED WHIPLASH AND MUSCLE STRAINS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED BY THE INSURANCE ADJUSTER THAT THE SUBFRAME WAS BENT AND THE CHASSIS WAS FRACTURED DUE TO THE CRASH. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11142758October 25, 2018
STRUCTURE:BODY
THE HOOD DISENGAGED WHILE MY 76 YEAR OLD MOTHER WAS DRIVING DOWN THE HIGHWAY AND SMASHED AGAINST THE WINDSHIELD. THE DEALERSHIP SAID IT HAPPENS SOMETIMES AND CHARGED HER $3,500 TO FIX IT. IT BROKE LOOSE TWICE AFTER THAT WHILE SHE WAS DRIVING BUT DIDN'T FLY UP AGAINST THE WINDSHIELD. SHE TOOK IT IN BOTH TIMES AND THEY SAID NOTHING WAS WRONG WITH IT. I CALLED KIA CUSTOMERS SERVICE ON 9/12 AND THEY SAID THEY'D CALL ME BACK IN 48 HOURS BUT NEVER DID. I CALLED BACK ON 9/18 AND THEY SAID THEY'D CALL ME BACK IN 48 HOURS BUT NEVER DID. I CALLED BACK ON 10/3 AND THEY SAID THEY'D CALL BACK IN 48 HOURS AND THEN I FINALLY RECEIVED A VOICEMAIL ON 10/15 ASKING TO CALL THEM BACK. I CALLED BACK AND RECEIVED THE PERSON'S VOICEMAIL ON 10/16, 10/22, 10/24 AND 10/25. NO RESPONSE AT ALL. THEY ARE IGNORING ME. I WENT ONLINE AND FOUND OTHER COMPLAINTS ABOUT THE HOODS DISENGAGING ON KIA SOULS. MY MOTHER IS TERRIFIED TO DRIVE HER CAR. THIS IS A SERIOUS SAFETY ISSUE THAT COULD OBVIOUSLY KILL SOMEONE. YET KIA DOESN'T SEEM TO CARE. I DON'T KNOW WHERE ELSE TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142200October 23, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING 25 MPH, THE CONTACT SMELLED A BURNING ODOR AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA ACTION NUMBER: DP18003 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO NEMET KIA (153-03 HILLSIDE AVE, JAMAICA, NY 11432, 718-523-1145) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD CALL THE CONTACT BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000. *DT*JB *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11141727October 22, 2018
EXTERIOR LIGHTING
AFTER RUNNING VEHICLE THE DRIVER'S SIDE REAR RUNNING LIGHT GOES OUT. THE TAIL LIGHT ASSEMBLY WAS CHECKED AND FULLY FUNCTIONAL, TURN INDICATOR WORKS, BRAKE LIGHT WORKS, HAZARD LIGHT FLASHES. THIS IS THE FACTORY LED VERSION OF THE TAIL LIGHT ASSEMBLY. THIS HAPPENED 6 MONTHS AGO. THEN I FLIPPED THE FUSE AND IT CAME BACK ON. NOW IT HAS GONE OFF AGAIN AND THE FUSE FLIP IS NOT REMEDYING THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141745October 22, 2018
UNKNOWN OR OTHER
BLOWER TO THE AC/HEATER JUST QUIT WORKING.. TURNED CAR OFF AT GAS STATION ,GOT BACK IN STAYED AND BLOWER WOULD NO LONGER WORK.. SEEMS TO BE A COMMON PROBLEM IN THE 2012 KIA SOUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141748October 22, 2018
STEERING
THE STEERING IS MAKING A LOUD CLONKING NOISE WHILE TURNING, STATIONARY OR DRIVING, WORST ON THE HIGHWAY. I REPLACED AND BALANCED THE TIRES BUT STILL DOING IT. IT'S SCARY. I SEE THERE ARE MORE REPORTS OF THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141839October 22, 2018
ENGINE
DAUGHTER DRIVING IN LOCAL TRAFFIC 30 MPH. BLUE SMOKE AND ENGINE NOISE THEN TOTAL LOSS OF POWER. TOWED TO MECHANIC AND SAID THERE IS A HOLE IN THE ENGINE AND METAL SHARDS THAT CAME OUT THE HOLE. ALL OIL SPILLED OUT. TAKING TO KIA DEALER FOR REVIEW. ENGINE IS LOST. 67,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141168October 18, 2018
ENGINE
CAR WAS LIKE NEW HAD WITH ONLY AROUND 40K MILES ON IT. WE WERE GIVING A CAR A JUMP AND SOUL CAUGHT FIRE AND LITERALLY BURNED TO THE GROUND! FIRE DEPARTMENT HAD TO COME OUT AND PUT IT OUT! IT WAS REMARKABLE! AND WE HAVE THE FIRE ON VIDEO, THE FIRE DEPARTMENT SHOWING UP, ETC. IT CAUGHT FIRE UNDER THE FRONT HOOD AND NO ONE KNOWS WHY! WE HAD JUST PAID OFF THE FINAL PAYMENT WERE WAITING FOR TITLE TO COME IN THE MAIL. NEEDLESS TO SAY AFTER PAYING IT OFF ONLY HAD REQUIRED COVERAGE AS MY MOTHER 80YRS NEVER DROVE IT AND OF COURSE IT DID NOT COVER FIRE! SHE PAID $33K FOR THE CAR JANUARY 2014, PAID IT OFF JUNE 2018 "NEW CONDITION", ONLY 40K MILES ON IT, BURNS TO THE GROUND AND IT'S OVER! NO EXPLANATION, NO COMPENSATION, NOTHING! CAR WAS PARKED AT OUR HOME AND I WAS JUMPING MY CAR WHEN IT JUST CAUGHT FIRE (FIRST TIME WAS EVER USED TO JUMP A CAR) ALWAYS FELT NO WAY SIMPLE JUMP WOULD HAVE CAUSED IT! FIRE WAS JULY 24, 2018 AT 10:48 AM UNBELIEVABLE! WE HAVE NOT BEEN ABLE TO GET ANY COOPERATION ON THIS OR UNDERSTANDING OF "WHAT HAPPENED"! WE ARE SO GLAD TO SEE YOUR REPORTS! THANK YOU! (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11141171October 18, 2018
UNKNOWN OR OTHER
"TAKATA RECALL" MY CAR HAS A BURNING SMELL AFTER EVERYTIME I DRIVE IT. "
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141192October 18, 2018
ENGINE, VEHICLE SPEED CONTROL
MY CAR WOULD STALL AS I AM DRIVING OR TURNING A CORNER. MY JERKS AS I AM DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141320October 18, 2018
AIR BAGS
VIN # [XXX] I HIT A DEER AND THE AIR BAG NEVER DEPLOYED VEHICLE WAS TOTALED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11140558October 16, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO SPUTTER, VIBRATE, AND A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT. IN ADDITION, THE CHECK OIL INDICATOR FLASHED ON AND OFF. THE CONTACT STOPPED THE VEHICLE TO CHECK THE OIL AND DISCOVERED THAT THE OIL LEVEL WAS LOW AND THE OIL WAS VERY DARK. AFTER ADDING OIL TO THE ENGINE, THE FAILURE CONTINUED AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO ED VOYLES KIA (2145 COBB PKWY SE, SMYRNA, GA) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140629October 16, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN HEADLAMPS ARE IN AUTOMATIC MODE, THEY WILL SOMETIMES FLICKER ON/OFF, OR TURN OFF COMPLETELY UNTIL HEADLAMP CONTROLS ARE MANIPULATED (BY TURNING HEADLAMP POWER SWITCH DIAL BACK AND FORTH OR BY PULLING/PUSHING LOW/HIGH BEAM CONTROL). THIS IS EXACERBATED BY DRIVING ON AN UNSTABLE ROAD (I.E. A ROAD WITH POTHOLES OR BUMPS), WHEN ACTUATING SIGNAL LIGHT CONTROLS, AND WHEN STOPPING. THIS HAPPENS MOSTLY WHEN THE VEHICLE IS GOING AT SPEEDS OVER 40 MPH, BUT HAS HAPPENED IN CITY STREETS AT VELOCITIES AS LOW AS 5 MPH. THIS HAS HAPPENED SEVERAL TIMES OVER THE COURSE OF THE LAST MONTHS, BEGINNING AROUND AUGUST 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140337October 15, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. THE CONTACT SMELLED EXHAUST FUMES AND BURNING WIRES INSIDE THE VEHICLE. THE INSTRUMENT PANEL LIGHTING WAS ALSO FLICKERING. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11140380October 15, 2018
STRUCTURE:BODY, SERVICE BRAKES, ELECTRICAL SYSTEM
TAKATA RECALL : SOMOS PROPIETARIOS DESDE MAYO DEL 2012 HASTA LA FECHA VAN 3 OCACIONES QUE LE REPARAMOS LOS FRENOS Y CONSTANTEMENTE HUELE A QUEMADO Y SE LE PRENDE LUZ DE CHECK ENGINE POR LO MENOS UNA VEZ POR MES DESDE QUE LO TENEMOS Y SE LE APAGA A LA SEMANA O DOS SEMANAS NOS MANDAN DE LA HYUNDAI A EL DEALER DE LA KIA Y EN ESE DEALER NOS DICEN QUE NO TIENE NADA NADAMAS LO REPROGRAMAN PERO EL PROBLEMA CONTINUA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140471October 15, 2018
UNKNOWN OR OTHER
ON 4 OCTOBER 2018 ABOUT 1/4 MILE (ON FREESTONE COUNTY ROAD) FROM OUR HOME THE CHECK ENGINE LIGHT APPEARED, THE VEHICLE LOST FORWARD MOTION AND DIED. IMMEDIATELY THICK BLACK VOLUMINOUS SMOKE EMITTED FROM PASSENGER SIDE UNDER HOOD AND WITHIN SECONDS FLAMES DISCHARGED. MY WIFE, MYSELF AND OUR DOG EXTRICATED OURSELVES IMMEDIATELY AND STARTED WALKING TO NEIGHBORS HOUSE FOR FIRE EXTINGUISHER TO MITIGATE DAMAGE. WITHIN APPROXIMATELY ONE MINUTE THE FIRST OF SEVERAL EXPLOSIONS BEGAN AND ERUPTION OF ENGULFING FIRE BEGAN TO CONSUME THE VEHICLE. WE HAD STOPPED ON THE SIDE OF THE ROAD AND THE GRASS CAUGHT FIRE. 911 WAS CALLED AND WHEN THE MEMBERS OF TWO LOCAL VOLUNTEER FIRE DEPARTMENTS ARRIVED THE CAR WAS TOTALLY EVOLVED IN FLAMES. A LIQUID (PROBABLY WATER) WAS USED TO EXTINGUISH THE FIRE. CONTACTED FARMERS INSURANCE COMPANY. NO POLICE REPORT REQUIRED RE: NO COLLISION. WE WERE DILIGENT IN HAVING ROUTINE MAINTENANCE PERFORMED ACCORDING TO SCHEDULE AND ATTENTION TO VEHICLE RECALLS. TIRES WERE REPLACED WHEN WORN AND RXP GAS ADDITIVE USED. INSURANCE ADJUSTOR STATED VEHICLE WAS SO BADLY BURNED IT WAS IMPOSSIBLE TO DETERMINE CAUSE OF FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11140498October 15, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
4 TIMES WILE DRIVING THE ENGINE STARTED TO SMOKE SO BAD THE CARS BEHIND HAD TO STOP. THE VERY FIRST TIME WAS 6 WEEKS AFTER WE BOUGHT THE CAR. TOOK IT TO THE KIA DEALER THEY RECREATED THE ISSUE AND SAID THAT THE PROBLEM WAS A FLAW IN THE ENGINE HEAD. KIA SAID I HAD TO WAIT TILL THEY MAKE A RECALL. 3 MONTHS AFTER THAT ISSUE IT HAPPENED AGAIN, WE WERE SITTING IN AN INTERSECTION WHEN A TRUCK WAS GOING TO HIT US. I FLORED THE GAS AND A BUNCH A SMOKE CAME OUT IT BOGED BUT WE GOT OUT OF THE WAY IN TIME. KIA TOOK THE VAULVE COVER OFF AND IT LOOKED LIKE TAR. HOW CAN THAT BE POSIBLE WHEN IT WAS NOT EVEN DRIVEN THE FIRST 3,000 MILES FOR THE OIL CHANGE??? WE ARE PAYING FOR A CAR THAT HAS BEEN SITTING IN MY DRIVE WAY FOR OVER A YEAR NOW. TO SCARED TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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