Kia Soul Complaints

5,626 consumer complaints on file.

#11181258February 19, 2019
STEERING
STEERING MAKES A CLICKING NOISE AND FEELS LIKE IT MIGHT LOCK UP AT LOW SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180883February 18, 2019
EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT ONLY WORKS AT RANDOM TIMES, IT WILL COME ON AND A FEW SECONDS LATER IT GOES OUT. MOST TIMES IT DOESN'T WORK AT ALL. LAST WEEK I HAD A NEW SWITCH INSTALLED THAT WAS ON AN EXTENDED WARRANTY, THE LIGHT WORKED FOR ONE (1) DAY AND WAS OUT AGAIN YET I WAS TOLD THE SWITCH WAS BAD THAT THEY REMOVED. HAPPENS WHEN MOVING OR STATIONARY, LEAVING DRIVEWAY. IF THE VEHICLE SETS A WHILE SOMETIMES IT WILL COME ON AND STAY ON MOST TIMES IT JUST DOESN'T WORK. I CONSIDER THIS A SAFETY ISSUE BECAUSE I DON'T KNOW WHEN THE OTHER HEADLIGHT WILL GO OUT. THIS HAS BEEN GOING ON SINCE AUG. 2018. I REPLACE THE BULB AND IT WORKS FOR 3 MONTHS THEN STARTS OVER AGAIN WORKING RANDOMLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180538February 16, 2019
ENGINE
AFTER A SHORT DRIVE, I PARKED MY 2016 KIA SOUL IN THE GARAGE AND 15 MINUTES LATER I HEARD A NOISE IN THE GARAGE. MY HUSBAND OPENED THE DOOR TO THE GARAGE AND FOUND FLAMES COMING FROM THE STATIONARY KIA. THE ENTIRE GARAGE CAUGHT FIRE AND INCLUDED MY OTHER CAR WHICH WAS AN INFINITI G35. THE PRIMARY FLAMES WERE COMING OUT OF THE HOOD/FRONT RIGHT FENDER SEAM WITH MINOR FLAMES UNDERNEATH THE KIA. WE KNOW THAT THE FIRE STARTED IN THE PASSENGER SIDE OF THE ENGINE COMPARTMENT OF THE KIA SOUL. THE VEHICLE WAS LESS THAN ONE YEAR OLD, HAD APPROXIMATELY 6000 MILES, AND HAD ONLY BEEN SERVICED ONCE AT THE HENDERSON KIA DEALERSHIP FOR AN OIL CHANGE. WE BELIEVE THAT THE CAUSE OF THE SAFETY RISK WAS THE FUEL VAPOR LEAK BECAUSE MY SON'S 2016 KIA FORTE, ALSO PURCHASED FROM HENDERSON KIA, HAD A SEVERE FUEL VAPOR LEAK THAT HE HAD REPAIRED AT THE DEALERSHIP ABOUT THREE MONTHS AFTER MY KIA SOUL FIRE. THE SPEED OF MY GARAGE FIRE IS CONSISTENT WITH A FUEL VAPOR LEAK THAT WAS DOCUMENTED BY THE HENDERSON KIA SERVICE DEPARTMENT ON MY SON'S KIA FORTE. WE HAD TO MOVE OUT OF OUR HOME FOR FIVE MONTHS WHILE THE HOUSE WAS BEING REPAIRED. THERE WAS OVER $142,000 DAMAGE TO OUR HOME AND PERSONAL PROPERTY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11180368February 15, 2019
STEERING
TL* THE CONTACT OWNS A 2012 KIA SOUL. THE CONTACT STATED THAT THE STEERING WAS FAULTY AND EXTREMELY LOOSE. THE CONTACT HAD TO USE EXCESSIVE STRENGTH TO STEER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179923February 13, 2019
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED WITHOUT WARNING AND COULD NOT BE TURNED IN EITHER DIRECTION. DELAND KIA (2322 S WOODLAND BLVD, DELAND, FL 32720, (386) 734-7800) WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBERS: 14V332000 (STEERING), 17V608000 (STEERING), AND 15V736000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176497February 12, 2019
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE HAD FOUR FRONT END ALIGNMENTS SINCE PURCHASING THE VEHICLE AND THE STEERING WHEEL JERKED SUDDENLY. THE STEERING FAILURE OCCURRED WHILE DRIVING OVER BUMPS IN THE ROAD. THE MANUFACTURER ADMITTED THAT THERE WAS A PART THAT NEEDED TO BE REPLACED IN THE STEERING ARM, BUT IT COULD NOT BE REPLACED UNTIL AFTER THE VEHICLE GAINED MILEAGE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS CURRENTLY PARKED AT THE CONTACT'S HOME AND HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176634February 12, 2019
STEERING
A FLEXIBLE COUPLING IN THE STEERING SYSTEM WAS BROKEN AND HAD TO BE REPLACED. I WAS TOLD THAT THE KIA OPTIMAS WERE HAVING THE SAME PROBLEM MY DAUGTHERS KIA HAS THE SAME PROBLEM, SHE OWNS A 2013 KIA AS WELL THE CHARGE IS $366.00 FOR A RUBBER COUPLING. HAD A VERY BAD NOISE WHEN TURNING AND WERE CONCERN AS FAR AS LOOSING THE STEERING SYSTEM WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176640February 12, 2019
AIR BAGS
I GOT INTO AN ACCIDENT ON A CROSS STREET INTERSECTION AT A STOP SIGN I LOOKED BOTH WAYS NO VEHICLE ON SITE UNTIL I STARTED TO CROSS OVER WHEN A DRIVER SPEAD DOWN THE ROAD AND HIT ME THE WHOLE FRONT END OF THE SOUL IS GONE THE CAR IS A TOTAL LOSS. NOT ONE AIRBAG DEPLOYED (NOT EVEN ONE DEPLOYED). I SUSTAINED CHEST INJURY AND BREAST INJURY I WAS RUSHED TO THE HOSPITAL AND CHECKED FOR CHEST PAINS XRAYS REVEALED INTERNAL BRUISES. MY CHEST BREAST AND PART OF MY STOMACH ARE BLACK AND BLUE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11176164February 11, 2019
STEERING
TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING APPROXIMATELY 40-45 MPH, THERE WAS A CLICKING NOISE COMING FROM THE STEERING AREA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED; HOWEVER, AN APPOINTMENT WAS MADE WITH AN INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176357February 11, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SOUL. WHILE DRIVING, THE CONTACT NOTICED FUMES INSIDE THE VEHICLE. THE CONTACT STATED THAT THE FUEL CAP DID NOT CLOSE PROPERLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176424February 11, 2019
STEERING
NOTHING HAS HAPPENED AS OF YET. I WAS VIEWING MY CREDIT KARMA SITE AND THE RECALL WAS BROUGHT TO MY ATTENTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175984February 10, 2019
STEERING
STEERING SUDDENLY BECAME LOOSE WITH A "CLICK" ON EITHER SIDE OF PLAY. WAS TOLD BY KIA DEALER THAT THE STEERING COLUMN HAD TO BE REPLACED AT A COST OF $1843. IF I DIDN'T FIX IT, MY STEERING MIGHT GO OUT AT ANY TIME. KIA COVERED THE SAME PROBLEM WITH RECALLS ON LATER MODELS BUT REFUSED TO COVER THIS BECAUSE OF VEHICLE AGE, EVEN THOUGH IT'S NOT A MILEAGE OR AGE ISSUE, IT'S A DANGEROUS DESIGN FLAW. I'VE FOUND DOZENS OF IDENTICAL COMPLAINTS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175996February 10, 2019
STEERING
THE STEERING COLUMN MAKES A CLUNKING NOISE WHEN BEING TURNED, WHILE STATIONARY OR MOVING. 90,000 MILES ON CAR, AFRAID THE STEERING MAY GIVE OUT... HAS BEEN GETTING PROGRESSIVELY WORSE SINCE INITIAL CLUNKING BEGAN AT ABOUT 70,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176067February 10, 2019
STEERING
KIA FLEXIBLE STEERING COUPLER 56315-2K000FFF COMPLETELY FAILED 12/2018. SAME COMPLAINT AS HUNDREDS OF OTHER OWNERS OF 2012 KIA SOULS. PLASTIC STEERING COUPLER COMPLETELY FALLS APART CAUSE EXTREMELY DANGEROUS PLAY AND BAD BANGING WHILE TURNING IN EITHER DIRECTION. GOING OVER ROAD HOLES, SPEED BUMPS AND EVEN ROAD REFLECTORS CAUSE THE STEERING WHEEL TO PULL IN EITHER DIRECTION AS WELL AS DRIFTING ISSUES. DEFECTIVE PART WILL EVENTUALLY CAUSE BREAKDOWN OF ELECTRIC POWER STEERING UNIT. KIA DEALERSHIP IN LAKE WALES, FL QUOTED $450 TO REPLACE THE $10 STAR SHAPED COUPLER STATING THE COSTS ARE MAINLY IN LABOR. THESE REPAIR COSTS SHOULD NOT BE THE RESPONSIBILITY OF THE OWNER. THE PART SHOULD NOT BE CONSIDERED NORMAL WEAR AND TEAR. IT IS A POOR DESIGN ON THE PART OF KIA. THE 2012 SOUL SHOULD BE INCLUDED ALONG WITH THE 2014-2016 RECALLS CURRENTLY IN EFFECT FOR THE EXACT ISSUE. I ALSO OWN A 2015 SOUL AND HAVE RECEIVED MY RECALL NOTICE FOR THE COUPLER REPAIR. (WE ALSO OWN A 2017 SPORTAGE) WHY ARE THE 2012 OWNERS BEING LEFT OUT AND DISREGARDED? THE PART IS THE SAME, THE LABOR IS THE SAME AND THE POTENTIAL DANGER AND FURTHER DAMAGE IS THE SAME. KIA SHOULD STEP UP TO THE PLATE AND DO THE RIGHT THING BEFORE A CLASS ACTION LAWSUIT IS FILED AND COST THEM A SUBSTANTIAL AMOUNT MORE. KIA'S LACK OF CUSTOMER CARE, CONCERN AND COMMITMENT TO THE 2012 OWNERS IS DISRESPECTFUL AND SHAMEFUL. I TRULY AND SINCERELY HOPE KIA WILL TAKE NOTICE OF OUR COMPLAINTS AND PLEA AND HELP US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175731February 8, 2019
STEERING
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE FAILED TO CRANK UPON TURNING THE KEY IN THE IGNITION. DURING THE SECOND ATTEMPT, AN ABNORMAL NOISE WAS HEARD. THE VEHICLE PARTIALLY STARTED AND AN UNKNOWN INDICATOR ON THE STEERING WHEEL FLASHED FOR LESS THAN TEN SECONDS BEFORE THE STEERING WHEEL SEIZED. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE INTERMITTENT FAILURE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V608000 (STEERING), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING FAILURES RELATED TO THE RECALL CAMPAIGN. THE RECALL WAS ISSUED ON NOVEMBER 16, 2017. THE CONTACT WAS CONCERNED ABOUT DRIVING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175204February 8, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2011 KIA SOUL. WHILE AT A COMPLETE STOP, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE GOING 75 MPH. THE CONTACT WHILE TRYING TO GET OUT THE WAY WAS STRUCK A SECOND TIME, WHICH CAUSED HER TO CRASH INTO A DIFFERENT VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BROKEN NECK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S INSURANCE COMPANY WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS TOTALED. THE VEHICLE WAS NOT DIAGNOSED FOR THE AIR BAG FAILURE. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000. *BF *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11174866February 6, 2019
ENGINE, POWER TRAIN
HEAD-GASKETS AND/OR THERMOSTATS FAILING UNDER NORMAL DRIVING CONDITIONS AND LOW MILES. I AM ON 2ND HEAD-GASKET AND 4TH THERMOSTAT AND ONLY AT 109000 MI. TWICE THIS HAS HAPPENED WHILE DRIVING ON FREEWAY AND TWICE WHILE AROUND TOWN. FLUID LEVELS WERE GOOD AND OTHER MAINTENANCE DONE REGULARLY. I HAVE TALKED WITH MULTIPLE KIA DEALERSHIP SERVICE DEPARTMENTS AND THEY START BY SAYING THAT IS NOT NORMAL THEN AFTER LOOKING OVER THE CAR SAYING ITS A NORMAL THING FOR SOULS. THESE FAILURES HAVE CAUSED THE ENGINE TO OVERHEAT EACH TIME ONCE THE THERMOSTAT STICKS CLOSED. NO ENGINE WARNING LIGHTS AND TEMP GAUGE ONLY SHOWED THE OVERHEAT 2 OUT OF FOUR TIMES. THEY SEEM TO BE FAILING FAIRLY REGULARLY AROUND 20000 MI.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174578February 5, 2019
SERVICE BRAKES, POWER TRAIN, STEERING
AT 10000MI, THIS CAR LOST PICK- UP, THEN CHARGING OUTLETS FAILED. BY 30000MI, THE BRAKES WERE MUSHY AND WEAK, THE ENGINE MAKES NOISE, STEERING ISSUES AND WEIRD SMELLS STARTED TO OCCUR. BY 45000MI, THE BRAKE LIGHT FAILED, VIBRATION/SHAKING, HESITATION AND LURCHING (ON ITS OWN), GAS MILLAGE WAS CUT IN HALF, RMPS/IDLE UNUSUALLY HIGH, FAULTY/ FAILED SENSORS, FUEL GAUGE FAILURE, HEATING/BLOWER FAILURE. DEALERSHIPS WILL NOT LOOK INTO ANYTHING WITHOUT A "CODE" TRIPPING, AND I WAS TOLD BY THEIR MECHANIC THAT KIA CORPORATE WILL NOT ALLOW ANY INVESTIGATION OF ISSUES WITHOUT A DIAGNOSTIC CODE, SO MY WARRANTY WOUN'T COVER THE HIGH PRICE OF FINDING THE ISSUES. I GET IN THE CAR, START IT UP AND THE NOISE AND REV IS NOT NORMAL. I DRIVE 10 FEET AND THE CAR STARTS SHAKING AND MAKING NOISE. WHEN I TRIED TO TURN ON THE HEAT, LOUD NOISES STARTED UNDER THE HOOD, AND THE ENGINE WOULD REV, WHEN THE CAR REVVED, THE HEAT WOULD KICK ON FOR 2 SEC THEN FALL OUT AGAIN. IT NOW DOESN'T PERFORM AT ALL. WHEN I ACCELERATE AFTER A STOP LIGHT, IT WON'T MOVE FOR SEVERAL SECONDS, THEN PUTTERS AND GOES. I HAVE ALMOST GOTTEN INTO MANY ACCIDENTS BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173891February 4, 2019
ENGINE
I BEGAN TO HAVE PROBLEMS WITH MY ENGINE IN SEPTEMBER OF 2018, MY CAR WOULD JUST TURN OFF WHILE I WAS DRIVING ON THE STREETS. NOTE THAT WHEN I TOOK MY VEHICLE IN I ONLY HAD 29,800 MILES ON IT. I TOOK IT INTO A DEALERSHIP AND THEY REPLACED MY ENGINE IN WHICH I DID NOT GET MY VEHICLE BACK UNTIL JANUARY 2019. EVERY TIME I WOULD GET MY VEHICLE BACK THE CHECK ENGINE LIGHT WOULD BE ON, AND THE CAR WOULD DRIVE TERRIBLY. IN THE COURSE OF 4-5 MONTHS I HAD A BAD VEHICLE RETURNED TO ME 3 TIMES. I'VE HAD MY VEHICLE FOR A WEEK AND I STILL DO NOT FEEL SAFE DRIVING IT AND WHEN I REACH THE SPEED LIMIT OF 40 MPH IT BEGINS TO SHAKE. LASTLY, WHEN I PRESS ON THE BREAKS I COULD FEEL THAT MY FOOT BEGINS TO TREMOR/SHAKE AS IF I'M IN A GO-KART I STILL DO NOT FEEL SAFE DRIVING THIS VEHICLE ON A DAY-TO-DAY BASIS. I HAVE ATTACHED TWO PHOTOS. ONE OF THE CHECK ENGINE LIGHT THE DAY THE DEALERSHIP RETURNED MY VEHICLE, AND TWO OF THE NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173637February 2, 2019
ELECTRICAL SYSTEM
CAR WONT START, INTERMITTENTLY. GOT A NEW BATTERY AND THEN ALL OF A SUDDEN THE CAR WOULD START. LIGHTS COME ON THE DASH BUT CAR WOULDN'T START, QUICK JUMP AND CAR STARTED RIGHT UP. THIS KEPT HAPPENING SO I THOUGHT I HAD GOTTEN A BAD BATTERY. REPLACED THE BATTERY WITH A NEW ONE AND A WEEK LATER THE SAME THING STARTING HAPPENING. THE CAR WOULDN'T START. TOOK IT TO THE AUTOMOTIVE SHOP BECAUSE I THOUGHT IT MIGHT BE THE ALTERNATOR. THEY HAD IT FOR 3 DAYS AND EVERYTHING CHECKED CHECKED OUT FINE, COULD FIND A PROBLEM AND COULDN'T DUPLICATE THIS. TOOK CAR HOME AND 3 DAYS LATER THE SAME THING THE CAR WONT START. QUICK JUMP STARTS RIGHT UP AND LASTS FOR ABOUT 3 DAYS AND WONT START AGAIN. THERE ARE A LOT OF COMPLAINTS ABOUT THIS STARTING ISSUE ON THE KIA SOUL WITH CUSTOMERS AND NO ONE SEEMS TO BE ABLE TO FIND THE PROBLEM, THEY ALL SEEM TO BE THE SAME ISSUE AND WHEN WE TAKE IT IN THEY ARE UNABLE TO DUPLICATE IT. THIS NEEDS TO BE LOOKED INTO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul