Kia Soul Complaints

5,626 consumer complaints on file.

#11301692January 24, 2020
ENGINE, UNKNOWN OR OTHER
ON JANUARY 20, 2020 I WAS DRIVING AT ABOUT 50 MPH ON EL MIRAGE RD WHEN SUDDENLY THE CAR LOST POWER. I NOTICED THE SPEED DROP AND TRIED PRESSING THE GAS TO GAIN POWER AND SPEED AGAIN THEN I HEARD A LOUD POP. I LOOKED IN MY REARVIEW MIRROR AND THERE WERE HUGE FLAMES AND OIL SPLATTERED ON THE BACK WINDOW. I QUICKLY GOT OUT OF MY CAR AND THE FLAMES IN THE BACK WERE STILL THERE BUT DYING DOWN AND THERE WAS SOMETHING ON FIRE UNDER THE CAR. I HAD TO USE A BOTTLE OF JUICE TO PUT OUT THE FIRE UNDERNEATH THE CAR. IF I DIDN'T HAVE THAT JUICE I'M ALMOST POSITIVE THE WHOLE CAR WOULD HAVE CAUGHT ON FIRE. I STARTED DOING RESEARCH AND SAW THAT KIA SOUL 2014 HAD A RECALL BECAUSE OF THE CATALYTIC CONVERTER OVERHEATING CAUSING THE PISTON RODS TO BREAK AND PUNCTURE THE ENGINE BLOCK CAUSING AN OIL LEAK ONTO THE HOT EXHAUST SYSTEM WHICH CAUSES A FIRE. THE RECALL NUMBER IS SC155. THIS RECALL SUPERSEDES CAMPAIGNS 14V-332 AND 15V-736. I HAD TAKEN MY KIA SOUL TO GET A NEW CATALYTIC CONVERTER BASED OFF THE FIRST RECALL IN NOVEMBER. THEY MUST HAVE PUT ANOTHER FAULTY CATALYTIC CONVERTER IN BECAUSE THIS SHOULD NOT HAVE HAPPENED. I GOT THE CAR TOWED TO THE RALLY KIA DEALERSHIP IN PALMDALE, CALIFORNIA AND IT IS CURRENTLY STILL THERE. THEY TOOK 2 DAYS TO GIVE ME A RESPONSE ON IF THE CAR WOULD GET FIXED WITH THE RECALL AGAIN. THEY SAID MULTIPLE MECHANICS HAD TO CHECK IT OUT TO SEE WHAT HAPPENED. THEY SAID IT HAPPENED BECAUSE I DIDN'T PUT OIL IN THE CAR WHICH CAUSE A PISTON ROD TO BREAK AND PUNCTURE THE ENGINE BLOCK, CAUSING AN OIL LEAK WHICH CAUSE THE FIRE. THEY ARE TRYING TO BLAME IT ON ME AND CHARGE ME $6,000 TO FIX THE CAR. THE CAR CAUGHT ON FIRE. I HAD JUST PUT OIL IN IT THE NIGHT BEFORE HENCE THE OIL SPLATTER ON THE BACK WINDSHIELD. AND THE WAY THEY DESCRIBED THE PISTON ROD BREAKING AND THE OIL LEAK IS EXACTLY HOW IT IS DESCRIBED IN THE RECALL. THEY SHOULD BE FIXING MY CAR WITH THE RECALL.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11301378January 23, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
1-13-2020 DRIVING WHEN A LITTLE ROCK MADE A CHIP IN MY WINDSHIELD AND WITHIN SECONDS A CRACK ABOUT 8 INCHES LONG APPEARED AND NOW THE CRACK IS A FOOT LONG. WHEN WE BOUGHT THE VEHICLE WE WERE TOLD OUR WARRANTY WOULD COVER EVERYTHING, BUT WHEN WE TOOK IT IN THEY INFORMED US WE ONLY GOT BUMPER TO BUMPER MECHANICAL. THE PERSON WE GOT IT FROM LIED TO US ABOUT WHAT WE WERE GETTING AND WE THOUGHT WE COULD TRUST HIM. WE HAD TO RESET THE RADIO BECAUSE SOMETIMES IT WOULD WORK SOMETIMES IT WOULDN'T, THEN MY BACKUP CAM WOULDN'T WORK IF THE RADIO WAS ON THE FRITZ. STARTING 1-17-2020 MY KIA STARTED SURGING OR CHUGGING LIKE IT WAS GOING TO DIE ON THE SIDE OF THE ROAD. HOPEFULLY THIS ISSUE HAS BEEN RESOLVED. THIS IS MY FIRST BRAND NEW VEHICLE AND I AM NOT HAPPY WITH THE SELLERS OR THE VEHICLE SO FAR. AND NOW MY WINDSHIELD WONT BE FIXED BECAUSE WE THOUGHT WE COULD TRUST THE PERSON WE BOUGHT FROM AT THE KIA IN MOLINE, ILLINOIS CAUSING THIS SAFETY ISSUE AND OUR DEDUCTIBLE IS MORE EXPENSIVE THAN IT WOULD BE THAT TO JUST PAY OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301363January 23, 2020
ENGINE, POWER TRAIN
I PURCHASED A NEW 2020 KIA SOUL LX WITH 16 MILES ON THE ODOMETER. 2 MONTHS LATER, MY CAR BEGAN TO LOSE POWER SUDDENLY. THE ENGINE INCREASED RPM AS I'VE LOST POWER. THE CAR WOULD ONLY ACCELERATE TO ABOUT 25 MPH. I DROVE IT IMMEDIATELY TO THE DEALERSHIP WHO TOLD ME I NEEDED A NEW TRANSMISSION. MY CAR STAYED IN THE DEALERSHIP SHOP FOR TWO MONTHS AWAITING A TRANSMISSION THAT WAS ON BACK ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301110January 22, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED SMOKE FROM THE RADIO. THE VEHICLE WAS TAKEN TO THE BILL DODGE KIA DEALER (877-583-6175, LOCATED AT 3 SAUNDERS WAY, WESTBROOK, ME 04092) WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORTAGE IN THE WIRING HARNESS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11301143January 22, 2020
ENGINE, POWER TRAIN
IT HAS BEEN TROUBLED FOR COUPLE OF YEARS. MAIN ISSUE IS WHEN I START ENGINE RPM HIT OVER 3,000 AND ENGINE CHECK LIGHT ON. VERY FIRST TIME BRING THE CAR DEALER SHIP, THEY JUST RESET ECU BUT SAME SYMPTOM OVER AGAIN DEALER SHIP CHANGED ECU. DURING A YEAR IT WAS OKAY BUT RECENTLY SAME PROBLEM COME UP AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301193January 22, 2020
ENGINE, POWER TRAIN
CAR IS GOING THROUGH ALL OF ITS OIL. GOES THROUGH APPROXIMATELY 1QT EVERY 1,500 MILES. WHEN I FIRST CAME ACROSS THIS PROBLEM THE CAR WAS MAKING A LOUD KNOCKING SOUND, TOOK IT TO THE DEALER AND THERE WAS APPROX 1 QUART OF OIL IN THE CAR. I ONLY DROVE ABOUT 3,000 MILES SINCE THE LAST FULL SYNTHETIC OIL CHANGE. THE DEALERSHIP IS TELLING ME THIS ISN'T EXCESSIVE AND IT IS COMPLETELY NORMAL. I CAN ONLY DRIVE 1,500 MILES UNTIL THE OIL IS NO LONGER SHOWING ON THE DIP STICK. CURRENTLY STILL WORKING WITH THE DEALERSHIP TO PROVE THERE IS A PROBLEM WITH THESE ENGINES. I GOT A OIL CHANGE APPROX 250 MILES AGO AND HAVE TO DRIVE 1,000 TOTAL AND THEY WILL EXAMINE THE CAR AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300700January 21, 2020
UNKNOWN OR OTHER
P0420 CODE CATALYST SYSTEM BELOW THRESHOLD IS PART OF THE RECALL SC-176. THIS WAS IN ON5-17-19 FOR THE FIX. SEVEN MONTHS LATER SAME SAME CODE BACK ON 12-30-19. THIS CAUSE THE CAR TO HESITATE WHEN MOVING OR STOPPED.I HAVE BEEN GETTING 24 MPG INSTEAD OF 32 MPG. SINCE THE CODE CAME BACK. THE CAR FEELS LIKE ITS GOING TO STALL WHEN STARTING FROM A STOP. DEALER STATES CAR IS OUT OF WARRANTY BUT THIS WAS A RECALL FROM 5-17-19.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300872January 21, 2020
ENGINE
AFTER RECEIVING THE RECALL NOTIFICATION, I TOOK MY 2014 KIA SOUL INTO THE KIA DEALERSHIP TO HAVE RECALL REPAIRS COMPLETED ON 07/29/2019. THE CATALYTIC OVERHEATING PROTECTION ENGINE CONTROL UNIT LOGIC WAS UPGRADED; HOWEVER, THE CHECK ENGINE LIGHT CAME ON A FEW DAYS LATER INDICATING A PROBLEM WITH THE CATALYTIC CONVERTER. LOCAL REPAIR SHOP INFORMED ME THAT KIA SHOULD HAVE COMPLETELY REPLACED THE CATALYTIC CONVERTER UNDER THE RECALL. I HAVE BEEN ATTEMPTING TO RESOLVE THE ISSUE WITH THE KIA DEALERSHIP AND THEIR CORPORATE CUSTOMER SERVICE DEPARTMENT. BUT I'VE RECEIVED NOTHING BUT THE RUNAROUND (WAITING ON THE DEALERSHIP TO RESPOND TO AN EMAIL FROM CORPORATE CUSTOMER SERVICE DEPARTMENT) FOR ALMOST TWO MONTHS. MEANWHILE, THE ENGINE CONTINUES TO MISFIRE AND THE CAR EXPERIENCES A SEVERE LOSS OF POWER WHENEVER ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300409January 20, 2020
UNKNOWN OR OTHER
DRIVING ON HIGHWAY I HEARD A LOUD BANG. I THOUGHT SOMETHING HAD HIT THE ROOF OF MY CAR. I OPENED THE SUNROOF COVER AND DISCOVERED MY SUNROOF WAS SHATTERED BUT STILL INTACT. UPON FURTHER INSPECTION THERE WAS NO SIGN OF DEBRIS HITTING THE SUNROOF OR ANY PART OF THE ROOF. THE SUNROOF SPONTANEOUSLY SHATTERED, WHICH I NEVER KNEW IT COULD DO, BUT READING FURTHER ON THE INTERNET IT CAN AND DOES HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300375January 19, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300067January 17, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATE 40 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE AND SHORTLY AFTER THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300077January 17, 2020
ENGINE, FUEL/PROPULSION SYSTEM
PISTON SLAPPING. ENGINE IS SHUTTING OFF WHILE DRIVING AND WHILE ON A HILL IT IT WORSE. IT CHOKES STOPS RUNNING AND REFUSES TO START. THE OIL IS ESCAPING OUT OF THE ENGINE DUE TO THE HIGH HARD PISTON SLAPPING WHICH IS MAKING A GOD AWFUL NOISE! THE CAR IS UNSAFE. IT SMELLS LIKE FIRE. I SEE THE RECALLS OF THE 1.6 ENGINE BUT THIS 2.0 IS DOING THE EXACT SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300001January 17, 2020
ENGINE
I STARTED HEARING A RATTLING NOISE IN MY ENGINE, I STOPPED TO CHECK MY OIL AND IT WAS EXTREMELY LOW. I CHANGED MY OIL AND OIL FILTER THEN 2 DAYS LATER I STARTED HEARING A METAL ON METAL NOISE ONLY WHEN I STARTED THE CAR. I CHECKED THE OIL AGAIN AND IT WAS LOW. MY KIA SOUL IS A 2.0L ENGINE, BUT THE 1.6L ENGINE HAD A SIMILAR RECALL. LOW OIL PRESSURE LIGHT AND SOMETIMES THE CHECK ENGINE WILL COME ON. MY KIA HAS NO SIGNS OF OIL LEAKS BUT I'VE HAD TO TOP OFF MY OIL TOO FREQUENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300035January 17, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CHECK ENGINE LIGHT KEEPS COMING ON CODE IS PO50A COLD START IDLE AIR CONTROL SYSTEM PERFORMANCE THIS HAD BEEN GOING ON SENSE OCT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299673January 16, 2020
STEERING
THE STEERING WHEEL IS SHAKING AND MAKING A LOUD NOISE WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299674January 16, 2020
ENGINE
CAR IS LOSING OIL. RIGHT AT ABOUT THE 3 MONTH MARK FOR IT'S NEXT SCHEDULED OIL CHANGE, THE CHECK ENGINE LIGHT WILL COME ON. THIS HAPPENED 3 MONTHS AGO (OCTOBER 2019) AND I IMMEDIATELY CHANGED OIL. JUST HAPPENED AGAIN A COUPLE DAYS AGO RIGHT BEFORE IT SHOULD BE CHANGED AGAIN. WHEN CHECKING THE DIPSTICK, THERE IS NO OIL ON IT AT ALL. IT HAS DROPPED BELOW ANY MEASURABLE AMOUNT. THE CAR IS GARAGE KEPT WITH ZERO SIGNS ON LEAKING OIL. I HAVE NOT NOTICED ANY BURNING SMELLS OR SMOKE ISSUES. THE CHECK ENGINE LIGHT CAME ON WHILE DRIVING ON A CITY STREET LESS THAN A MILE FROM HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299775January 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE BEGAN TO MAKE A FAINT TAPPING NOISE THAT PROGRESSIVELY GOT LOUDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH THE TAPPING SOUND BECAME MORE OF A KNOCKING SOUND. THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (SOUTHSIDE KIA LOCATED AT 9401 ATLANTIC BLVD, JACKSONVILLE, FL 32225, PHONE NUMBER: 904-406-7779) WHO INFORMED THE CONTACT THAT THEIR VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE AND ENGINE COOLING) HOWEVER, DUE TO THE DIAGNOSTIC READING SHOWING A DIFFERENT CODE FROM THE ONE INDICATED IN THE RECALL, THE DEALER STATED THEY WERE UNABLE TO PROVIDE THE REPAIR. THE CONTACT STATED THAT ACCORDING TO THE INFORMATION WITHIN THE RECALL, THE VEHICLE EXHIBITED A SIMILAR FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THERE WAS NO SPECIFIC CODE FOR THE RECALL REPAIR. THE MANUFACTURER OPENED A CASE REGARDING THE MATTER AND INFORMED THE CONTACT THAT A REPRESENTATIVE WOULD BE REACHING OUT HOWEVER, WHICH WAS STILL PENDING. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299795January 16, 2020
ELECTRICAL SYSTEM
CAR WOULD NOT START WHEN START BUTTON DEPRESSED. LIGHTS ON DASH AND RADIO COME ON BUT CAR WILL NOT START BY PUSHING ON BUTTON EITHER WITH FINGER OR SMART KEY. IN THE PAST, THE CAR HAS EVENTUALLY STARTED BUT NOT TODAY. DEALERSHIP HAS CHECKED CAR TWICE WITH NO CORRECTVE ACTION EVEN SUGGESTED. THEY SAY THE HAVE NO IDEA FOR REPAIRS BECAUSE CAR ALWAYS STARTS AT THE SHOP. THEY SUGGEST HAVING THE CAR TOWED TO THE SHOP WHEN FAILURE OCCURS AND HOPE THE CAR WILL NOT START WHEN IT GETS TO SHOP. THE BATTERY IS NEW. CAR WAS AT THE DEALERSHIP FOR ROUTINE MAINTAINENCE TUESDAY, IT IS THURSDAY AND THE CAR WILL NOT START AFTER MANY ATTEMPTS. ON TWO OCCASIONS I SAT THE SMART KEY IN THE CUP HOLDER AFTER A FAILED ATTEMPT AND THE CAR STARTED WITHOUT ME PUSHING THE START BUTTON OR HAVING MY FOOT ON THE BRAKE PEDAL. IT SEEMS THERE ARE SEVERAL POSTINGS ABOUT THIS ISSUE ON THE INTERNET WITH NO RESOLUTION FORTHCOMING. IT IS QUITE FRUSTRATING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299920January 16, 2020
ENGINE
MY PARTICULAR MODEL OF KIA SOUL IS NOT RECALLED UNDER NHTSA CAMPAIGN NUMBER 19V120000, HOWEVER, I HAVE HAD THE CATALYTIC CONVERTER REPLACED TWO TIMES ALREADY AND WILL MOST LIKELY HAVE TO HAVE IT REPLACED A THIRD TIME DUE THE CONVERTER "INTERNALLY MELTING." IT'S MY UNDERSTANDING THAT MODEL WITH THE 1.6L ENGINE HAS BEEN RECALLED BUT THE MODEL WITH THE 2.0L ENGINE HAS NOT. THE CATALYTIC CONVERTERS ARE FAILING JUST OUTSIDE THE WARRANTY OF 12K MILES AROUND THE 15K MILE MARK EACH TIME. EVERY TIME THE CONVERTER STARTS TO FAIL, I'M NOT ABLE TO GET ENOUGH POWER OUT OF THE ENGINE TO ACCELERATE PROPERLY AND HAVE ALMOST BEEN IN SEVERAL ACCIDENTS BECAUSE OF THIS. I'VE SEEN MULTIPLE OTHER OWNERS COMPLAIN ON FORUMS ABOUT THE SAME FAILURE. I'M SURE WE WOULD ALL LIKE TO SEE THE ADDITIONAL VEHICLE MODELS ADDED TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299999January 16, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
EVERYTIME I FILL UP MY GAS TANK MY FUEL METER WILL GO BELOW EMPTY AND WILL BLINK THAT I AM OUT OF GAS. AFTER ABOUT A DAY OR SO IT WILL GO BACK TO NORMAL. THIS HAS HAPPENED SINCE I BOUGHT HE CAR. I HAVE TALKED TO A FEW OTHER KIA SOUL OWNERS AND THEY ALL HAVE THE SAME EXACT ISSUE. I AM WONDERING IF THIS IS GETTING LOOKED INTO AND INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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