Kia Soul Complaints

5,626 consumer complaints on file.

#11341207July 23, 2020
EXTERIOR LIGHTING
MY ISSUE IS REGARDING THE INADEQUATE LIGHTING SUPPLIED BY THE HALOGEN LIGHTING IN MY 2020 KIA SOUL S. THE VEHICLE DOESN'T LIGHT THE ROAD FAR ENOUGH AHEAD TO GIVE THE DRIVER TIME TO REACT IF NEED BE. I FIND MYSELF DRIVING WITH MY BRIGHTS ON IN ORDER TO SEE WHILE DRIVING AT NIGHT. I CONTACTED THE KIA DEALER WHO TOLD ME THAT THEY HAVE HAD THE SAME COMPLAINT FROM NUMEROUS OWNERS BUT THERE IS NO FIX AT THIS TIME. HE BELIEVES KIA IS WORKING ON A REMEDY THOUGH. I ATTEMPTED TO REPLACE THE STOCK HALOGEN BULBS WITH A BETTER QUALITY, BRIGHTER AFTERMARKET BULB BUT NONE WERE AVAILABLE FOR THIS VEHICLE AS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340863July 22, 2020
ENGINE
I HAD BEEN USING OIL, HAD LOSS OF POWER, MPG TANKED, ENGINE VIBRATION, ENGINE IDLING ROUGH, JUST OVER ALL IT NOT RUNNING RIGHT. IT DIDN'T MATTER IF I WAS IDLING, DRIVING ON THE HIGHWAY OR CITY STREETS, THE PROBLEMS WHERE THERE. I HAD THE GDI SERVICE DONE, BUT THE PROBLEMS GOT WORSE. I THEN HAD THE PLUGS REPLACED, STILL DIDN'T FIX THE PROBLEM. I WENT TO GET IT DIAGNOSED AND THEY TOLD ME THE CATALYTIC CONVERTER WAS SEVERELY STOPPED UP AND THAT I SHOULD NOT BE DRIVING THE VEHICLE UNTIL IT IS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340886July 22, 2020
ENGINE
WE HAD THE OIL CHANGED BEFORE A TRIP OUT OF TOWN. CONFIRMED OIL WAS FULL, DROVE OUT OF TOWN, ONCE BACK HOME THE CAR STARTED MAKING A NOISE UNDER THE HOOD. NO WARNING LIGHT AT ALL. HAD CAR TOWED TO DEALERSHIP, THEY NOW TELL ME THAT IT SPUN A BEARING AND THE WHOLE ENGINE NEEDS REPLACING. WE BOUGHT THIS CAR AS A CERTIFIED PER-OWNED AND IT SHOULD BE COVERED UNDER WARRANTY. NOW THEY WANT TO SEE ALL OF MY RECEIPTS FOR OIL CHANGES FOR THE PAST 2 YEARS. I HAVE SOME BUT NOT ALL AND I AM GETTING THE FEELING THAT THEY DON'T WANT TO FIX MY CAR. KIA, YOU KNOW THIS IS A KNOWN PROBLEM, YOU CAN SEE HOW MANY FOLKS ARE HAVING THE SAME ISSUE, DO THE RIGHT THINK AND FIX ALL OF THESE CARS!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340660July 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING, THE VEHICLE STALLED WITH THE LOW POWER STEERING FLUID WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PUSHED OFF THE ROADWAY AND RESTARTED. THERE WAS A KNOCKING SOUND COMING FROM THE ENGINE AFTER THE VEHICLE WAS RESTARTED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) HOWEVER, THE VEHICLE EXPERIENCED THE FAILURE STATED IN THE NHTSA CAMPAIGN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,003. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340669July 21, 2020
ENGINE
BURNING OIL, MECHANIC DID ANOTHER ENGINE FLUSH TO CLEAN BUILDUP, AFTER I PICKED UP THE CAR, CHECK ENGINE LIGHT CAME ON AND NOW IT'S THE CATALYTIC CONVERTER, MECHANIC STATED IT NEEDS TO BE REPLACED. I CONTINUED TO HAVE PROBLEMS WITH BURNING OIL WITH THIS ENGINE AND NOW THE CAT NEEDS REPLACING, THIS IS A VERY EXPENSIVE REPAIR, I LOVE MY SOUL BUT THIS ENGINE HAS BEEN NOTHING BUT TROUBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340217July 19, 2020
ENGINE
BLUE SMOKE COMING OUT OF THE EXHAUST PIPE WHEN CAR IS IN USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340176July 18, 2020
ENGINE
I WAS DRIVING WITH MY CHILDREN DOWN THE FREEWAY AND MY ENGINE STARTED MAKING A LOAD NOISE AND I REALIZED MY MY ENGINE WAS LOCKING UP. THANK GOD I HAD ENOUGH TIME TO PULL OVER OR I COULD OF BEEN IN A HUGE WRECK WITH MY CHILDREN IN THE CAR! THE ENGINE IS SHOT.THERE IS A RECALL FOR THE 2015 KIA SOUL 1.6 FOR THE ENGINE BUT NOT FOR MY 2.0. PLEASE HELP. I NEED IT FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339981July 17, 2020
ENGINE
MY CATALYTIC CONVERTER JUST WENT OUT ON ME ..I SHOW THAT THE KIA SOUL HAS A RECALL BUT ONLY FOR THE 1.6L ON THE CONVERTER, I BELIEVE THE SAME ISSUE IS HAPPENING TO THE 2.0L AND I JUST BOUGHT THE CAR A YEAR AGO ..I CALLED KIA AND THEY ADV MY CAR JUST GOT OUT OF WARRANTY AT 80000 MILES ...I'M AT 820000 AND THE PROBLEM WAS HAPPENING BEFORE THE WARRANTY ENDED ....IT WASNT UNTIL THE PART WENT OUT IS WHEN THEY FOUND THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340016July 17, 2020
ENGINE
I WAS WAITING IN THE DRIVE-THRU OF FAST FOOD RESTAURANT, WHEN MY OIL LIGHT STARTED TO FLICKER THEN CAME ON SOLID. THIS IS THE FIRST TIME THE OIL LIGHT HAD EVER COME ON. I DROVE DIRECTLY ACROSS THE STREET TO A GAS STATION AND SHUT THE CAR OFF. I CHECKED THE OIL LEVEL, BUT NO OIL REGISTERED ON THE DIP STICK. I ADDED 2 QUARTS OF OIL, IT NOW REGISTERED ALMOST FULL AND DROVE IT HOME (APPROX. 1 MILE). WHEN I GOT HOME I NOTICED THE ENGINE WAS KNOCKING. THE NEXT DAY I CHANGED THE OIL ADDING ONE QUART OF LUCAS OIL ADDITIVE. THE KNOCKING DID NOT GO AWAY AND I NOW NOTICED STEAM COMING OUT OF MY TAIL PIPE WHEN I WAS LETTING THE ENGINE WARM UP. I LEFT MY CAR PARKED IN MY DRIVEWAY FOR FEAR OF DOING FURTHER DAMAGE TO THE ENGINE. A FEW MONTHS LATER (WHEN I WAS IN A BETTER FINANCIAL POSITION), I HAD MY CAR TOWED TO KIA OF RIVERSIDE, WHERE THEY SAID THEY WOULD START A CASE WITH KIA MOTORS TO RUN TESTS TO DETERMINE IF THEY WOULD COVER THE FAILURE. I HAD THE CAR TOWED ON 6/23/20. ON 7/15/20, THE KIA DEALERSHIP TOLD ME KIA MOTORS WOULD NOT COVER THE REPAIR BECAUSE I WAS THE SECOND OWNER AND IT HAD 69K MILES. I BOUGHT IT WITH APPROX 33K MILES. THEY SAY I NEED A NEW MOTOR AT A COST OF OVER $6,600. FOR THE RECORD, I GIVE MY CAR REGULAR OIL CHANGES AND THERE ARE NO EXTERNAL SIGNS OF AN OIL LEAK ANYWHERE ON THE ENGINE. AT THIS TIME MY CAR IS STILL AT THE DEALERSHIP AND I HAVE NOT YET SEEN THE OFFICIAL DIAGNOSIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339893July 17, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE BEGAN TO STALL. THE CONTACT DRIFTED INTO A NEARBY PARKING LOT. THE CONTACT STATED SMOKE WAS COMING OUT THE OUTSIDE REAR. THE CONTACT LIFTED THE HOOD AND NOTICE OIL HAD SPILLED ALL OVER THE ENGINE OF THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE PISTON HAD FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN TOOK THE VEHICLE TO THE DEALER HAGERSTOWN KIA (10307 AUTO PL, HAGERSTOWN, MD 21740 PHONE: (301) 739-7283) FOR THE REPAIRS WHO STATED THAT THEIR FAILURE DID NOT RELATE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE). THE VEHICLE WAS NOT REPAIRED AS OF YET. THE CONTACT WAS UNSURE IF THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE 167,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11339674July 16, 2020
ENGINE
TOOK OFF FROM STOP SIGN GOT UP TO 55 MPH AND ENGINE BLEW. NO WARNING LIGHTS. NO CHECK ENGINE LIGHT. NOTHING. IT JUST BLEW. OIL PRESSURE GAUGE WAS NORMAL. IT DIDN'T MAKE ANY KIND OF NOISE OR HESITATION. I WAS DRIVING ON A STATE HIGHWAY ON A STRAIGHT STRETCH OF ROAD AND WAS TRAVELING SLIGHTLY DOWNHILL WHEN IT BLEW. IT WAS 5:20 AM WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339822July 16, 2020
ENGINE
I WAS AT A RED LIGHT, THE ENGINE STALLED, OR CUT OUT VERY LOW ALMOST CUTTING OFF, BUT CAUGHT UP AND PROCEEDED. THIS IS THE SECOND TIME IN LESS THAN A YEAR THAT THIS HAS HAPPENED.. THE FIRST TIME I WAS DRIVING ON 75 WHEN IT SPUTTERED TWICE BUT THEN PROCEEDED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339546July 15, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED AT START-UP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC RETRIEVED A DTC FAULT CODE REGARDING THE CATALYTIC CONVERTER. THE VEHICLE WAS NOT REPAIRED. A DEALER WAS NOT CONTACTED. THE CONTACT ATTEMPTED TO REACH THE MANUFACTURER BUT WAS UNSUCCESSFUL. THE FAILURE MILEAGE WAS 66,292.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339618July 15, 2020
ENGINE
AT 91K MILES, THE ENGINE BLEW. AT 84K MILES THE CATALYTIC CONVERTER WAS CONDEMNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339342July 14, 2020
AIR BAGS
TL* THE CONTACT STATED THEY WERE CALLING FOR THEIR PARENTS WHO OWN A 2017 KIA SOUL. THE CONTACT STATED THAT WHILE THEIR FATHER WAS DRIVING AND ATTEMPTING TO MAKE A LEFT TURN WHEN A VEHICLE TWO CARS IN FRONT SUDDENLY STOPPED CAUSING THE VEHICLE DIRECTLY IN FRONT OF THEM TO REAR-END THE VEHICLE THEN BOUNCE AND HIT THEIR VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER RECEIVED A HEAD AND NECK INJURY. MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THE OTHER VEHICLE'S DROVE OFF WITH NO ISSUES. THE DEALERSHIP WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILUR3E MILEAGE WAS 2.800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11339031July 13, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE CONTACT'S OFFICE. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338842July 12, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
WAS DRIVING ON THE HIGH WAY ENGINE BLINKED FIVE TIMES AND CAR LOCKED UP BEGAN TO SHUT OFF. GOT OUT THE CAR THINKING I NEED OIL POPPED THE HOOD SAW SOMETHING FALL LOOKED UNDER THE CAR THERE WAS A FIRE PUT THE FIRE OUT WITH A TOWEL CALLED THE POLICE AND THE FIRE DEPARTMENT CAME AND SAID A ROD BLEW? AND I GOOGLED THERE IS A RECALL FOR THIS EXACT HAPPENING
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11338728July 11, 2020
ENGINE
I LIVE IN THE BAY AREA AND I WAS DRIVING BACK FROM OAKLAND TO VALLEJO, CA WHEN THE ISSUE OCCURRED. I ACCELERATED TO GET OVER WHEN I NOTICED MY CAR'S ENGINE SOUNDED LIKE THERE WAS A KNOCK SOUND GOING FROM UNDER THE HOOD. I PULLED OVER TO A SAFE LOCATION AND INSPECTED UNDER THE HOOD. I CHECKED MY OIL STICK WHICH TO MY SURPRISE WAS COMPLETELY DRY. MY OIL LIGHT WAS NOT ACTIVATED, TO ALERT THE THAT MY OIL WAS LOW IN MY VEHICLE. I WENT INTO THE TARGET I PULLED INTO AND PURCHASED TWO QUARTS OF OIL AND LET MY CAR ABSORB IT FOR A FEW MINUTES. THIS TIME THE KNOCKING NOISE IS LOUDER. I DRIVE A FEW MINUTES ON THE STREETS TESTING MY CAR BEFORE TESTING THE FREEWAY. TWO MINUTES INTO DRIVING ON THE FREEWAY, MY CHECK ENGINE LIGHT, OIL AND BATTERY LIGHTS ALL TURNED ON AT THE SAME TIME AS MY CAR BEGAN TO SLOW ITSELF DOWN. I WAS ABLE TO SAFELY MAKE IT TO THE SHOULDER. I WAITED 2 1/2 HOURS TO GET TOWED BACK HOME. MY CARE WAS TOWED TO THE CLOSET KIA DEALERSHIP THE NEXT DAY, AND THEY SAID, "ITS THE ENGINE". WITH THAT SAID, I HAVE SEEN THE RECALLS WHICH THIS QUALIFIES FOR. I BELIEVE MY VEHICLE MEETS THE CRITERIA FOR THIS PARTICULAR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338523July 10, 2020
ENGINE
I WAS DRIVING DOWN THE HIGHWAY ABOUT 65 WHEN I HEARD A LOUD KNOCKING NOISE COMING FROM THE MOTOR. NO CHECK ENGINE LIGHT NO OVER HEATING NOTHING. LOUD KNOCK CAR GOES DEAD.I'VE ONLY HAD THIS CAR FOR 1YR. GOT IT AT 52.000 MILES IS NOW AT 84.000. STILL UNDER KIA 100.000 MILE WARRANTY. BUT THEY WON'T COVER IT . AND THERE MAIN THING IS I PUT 30.000. MILES ON IT. I HAVE KIDS. I TRAVEL. KEPT UP ON OIL CHANGES EVERYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338335July 9, 2020
EXTERIOR LIGHTING
WHILE DRIVING THE HEADLIGHTS FLICKER AND THE RADIO/DASH LIGHTS GO BRIGHTER (LIKE THEY DO WHEN THE HEADLIGHTS ARE OFF), AND THEN THE LIGHTS FAIL ALTOGETHER. THE PROBLEM SEEMS TO BE HAPPENING MORE FREQUENTLY AND BECOMING A GREATER SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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