Kia Soul Complaints

5,626 consumer complaints on file.

#11419392June 2, 2021
ENGINE
The contact owns a 2017 Kia Soul. The contact stated while driving at various speeds, he noticed that the vehicle was consuming an excessive amount of engine oil. The contact was adding a quart of oil every 546 miles. The contact stated that the oil warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the engine needing to be replaced. The engine was flushed however, the failure recurred. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419407June 2, 2021
UNKNOWN OR OTHER
Check Engine Light came on day before I took it in for KIA recall 4/27/2021. It was off after service done. 2 weeks later light came on again and went off 5 days later. Light came on again 2 weeks later- I went Auto Zone and Firestone to have code scan. Both scans showed code P050A----PCM has detected a problem with the idle air control. When I called Montrose KIA Sheffield Lake, Ohio Chris in service said they don't trust Auto Zone codes and wanted to charge me $129.99 for them to check code. He told me if the light was steady don't worry about and was very rude and unprofessional. While investigating code info online I found it was a known problem to KIA and nothing could be done-problem in ECU logic -no fix-expecting software update. If I went to dealership who knows what they would of done and charged me for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419425June 2, 2021
STEERING
Knocking in the steering column lead to steering coupling being damaged. Steering failed when driving over speeds of 65. Almost died. No warning. Auto body shop explained noise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419136June 1, 2021
ENGINE
Driver was on freeway when car lost acceleration. Driver pulled over at first exit when the dash flashed various lights and shut down. Driver attempted to start the car but was unable to do so -- there was smoking from the engine so Driver had the vehicle towed to shop. It was determined that the engine failed catastrophically and would require an engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419224June 1, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
I was driving on I-75 in heavy holiday traffic, suddenly no acceleration and car started slowing. Transmission just quit working. My car only has 20,000 miles on it. I was able to get to the side of the road without getting hit. Online there are many reports of this issue with the 2020 Kia Soul, with it occurring in vehicles with as little as 5000 miles. It has been noted by Consumer Reports. There were no warnings and no indications other than the sudden loss of power with 7000+ rpm showing on the tachometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419249June 1, 2021
ENGINE
My car is experiencing all issues related to recall SC209 yet it has not been recalled. I am now being told by Kia that a 2020 vehicle with 22k miles has a dead engine from missing 2 oil changes. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419279June 1, 2021
ENGINE
Piston punched through wall of engine resulting in small fire while driving vehicle
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11419097May 31, 2021
UNKNOWN OR OTHER
Can you please update the recall on this car it’s already has been fixed by the dealership in Arizona , 12 April 2021 the vehicle got fixed and i have all paperwork shows that
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418997May 30, 2021
ENGINE
Catalytic Converter is failing causing engine and exhaust noise as well as performance issues. Diagnostic code appears when computer diagnostics ran. There is recall for this issue for my year, make, and model, but when I search by vin it states there are no recalls for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418856May 28, 2021
ENGINE, POWER TRAIN
2018 kia soul+ with 2.0l engine has developed a rod knock at 86k miles. Kia customer service was made aware of the issue and has refused to to repair the vehicle. According to a kid certified technician at a kia dealership, the issue is the same as other kia vehicles with a recall for, "connecting rod excessive wear". Customer service was made aware of these findings and still refuses to issue recall. Engine currently runs, but can not be run for very long or driven due to eminent risk of catastrophic engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418863May 28, 2021
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
ENGINE BURNT OIL AT 10,000 MILES - DEALERSHIP REPLACED MOTOR, HOWEVER NOW HAVING ISSUES WITH TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418880May 28, 2021
ENGINE
The contact owns a 2015 Kia Soul. The contact stated while driving 60 mph, the check engine warning light illuminated. The vehicle jerked and failed to accelerate. An unknown dealer was contacted and informed of the failure. The contact was informed that the vehicle was not covered under warranty. The vehicle was taken to an independent mechanic and diagnosed that the engine failed due to the catalytic converter and a burnt valve inside of the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the previous vehicle owner had received a recall notification on the vehicle. The failure mileage was 160,000. The VIN was unavailable.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11418886May 28, 2021
UNKNOWN OR OTHER
I was backing out of a parking spot. As I tried to brake in order to slow down and turn my car around to leave the lot, the brake seemed to be stuck against the floor and wouldn't work, the steering wheel also locked, and I couldn't shift from reverse to drive or park. Before I knew it, my car had rolled back and came to a stop on a metal pole, causing moderate damage to the back corner of the driver's side.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11418734May 27, 2021
ENGINE AND ENGINE COOLING
2013 Kia Soul. Consumer writes in regards to NHTSA safety recall 19V120. THE CONSUMER STATED THE VEHICLE SHOULD BE INCLUDED IN THE RECALL. THE ENGINE NEEDED TO BE REPLACED. THE CATALYTIC CONVERTER AND PISTONS WERE DAMAGED. THE CYLINDERS MISFIRED AND OIL ENTERED THE COMBUSTION CHAMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418802May 27, 2021
ENGINE
The contact owns a 2015 Kia Soul. The contact stated while driving 70 mph, there was a knocking sound then a loud boom heard. The contact and her passengers detected a smoke odor and saw that there was smoke coming from the hood. The vehicle would not accelerate so the contact pulled over and turned off the vehicle. The contact then tried to turn on the vehicle but the vehicle would not restart. The vehicle was towed to an independent mechanic who diagnosed that there was a hole in the engine. The vehicle was then towed to the dealer and diagnosed that there was a hole in the engine which caused the oil to leak. The dealer notified the manufacturer of the failure however, the manufacturer informed the dealer that they were not responsible for the repair since the contact had not gotten the recall repair for the Electronic Control Unit (ECU) software update. The contact stated that she received the recall notification six days before the failure. The vehicle was not repaired. The failure mileage was 93,050.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11418422May 25, 2021
ENGINE, FUEL/PROPULSION SYSTEM
Leasing a 2015 Kia Soul + from Weston Kia in Portland, Or. on 9/1/20 with 94,191 miles on it. I’ve had routine oil changes done on 12/14/20 @ 99,961 miles & again on 3/8/21 @ 104,432. Now from about 1-2 months after leasing my Kia, the MIL would turn on for some time then go off just to turn back on again. I had an ASE certified mechanic where I work run a diagnostic Check on it with a code of P0014. Called Weston Kia service department about it and I was told that I would have to bring it in to them, charge me $139 to run their diagnostic check to see what’s up! Now On 1/25/21 I received a letter from Kia about a safety recall, #20V750 for my Kia, after 3 months I was finally able to get it in for the recall service. I’ve looked up my vin number again to find out that nothing was done with my car however, now both my MIL & EOPWL, only at idle, is flashing, and I’ve had to add oil to my engine 2 times between oil changes, occasionally during acceleration my car hesitates from lack of power! Now I’m scheduled today, 5/25/21, to go back to the dealership service center to again have my car looked at. Now after reading all 459 complaints from other Kia owners with similar issues, that my first high interest rate, leased car that I still owe 10k on, is either going to cost even more to get fixed or it’s just going to die because I can’t afford to get KIA’s faulty engine problems fixed nor keep going back to have a diagnostic test done @$139 just to tell me it’s nothing! 459 similar complaints is telling me that I just dug myself into a hole.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418506May 25, 2021
STEERING
Steering column is loose.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418518May 25, 2021
ENGINE
2015 Kia Soul's oil has been changed every 3K miles and has been well maintained. Check engine light came on on 4/7/21, and burning smell and vehicle was taken to service. Code showed Catalytic Converter but no open recalls for anything else. Service did not show that a Product Improvement Notice was open nor was my daughter notified in writing of that open Notice. Last night the vehicle lost all oil, threw a rod and the engine blew up with no explosion, fortunately. Kia says that will not cover the engine replacement yet it appears that the National Highway Traffic Safety Administration indicated that there is a recall for this issue with a number of vehicles actually catching fire. The vehicle is now at a dealership in Nashville, TN but they say the replacement is not covered. Request NHTSA involvement in helping resolve this with Kia. Please contact me [XXX] and/or [XXX] as soon as possible. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418541May 25, 2021
UNKNOWN OR OTHER
On a partly cloudy, warm day, I got in my vehicle and closed my driver door; upon the driver door closing, the rear passenger door window exploded, shattering all over the back seat and floor of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418375May 24, 2021
UNKNOWN OR OTHER
I was driving my car when the inside filled with smoke, I stopped the car in the middle of a busy street and got out and within 20 seconds all the glass blew and my car was completely engulfed in flames. The car was a total loss and kia is not cooperating, they don't even act like they care that their customer almost died and lost everything.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0

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