Kia Soul Complaints

5,626 consumer complaints on file.

#11431084August 30, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Soul. The contact stated that the vehicle failed to accelerate above 40 MPH. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed but not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431091August 30, 2021
ENGINE
The car's oil pressure light started blinking while driving on the highway. The vehicle stalled at a nearby gas station, and no oil was present on the dipstick. The car was less than 1,500 miles off of an oil change, and had oil present on the dipstick before the incident. After filling the car back up with oil a knock was present, and no check engine light was shown. The car was towed to a dealer who claimed it was a rod bearing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430730August 27, 2021
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
The contact owns a 2015 Kia Soul. The contact stated while his son was driving at 55-65 MPH, the vehicle inadvertently stalled. Several unknown warning lights were illuminated. The contact stated his son saw smoke coming from underneath the hood of the vehicle, however, he could not exit the vehicle as he was in the middle of the highway. The contact stated his son was able to exit the vehicle with the assistance of the highway police patrol. There were no injuries sustained. A police report was not filed. The vehicle was towed to the dealer who diagnosed that the engine had failed and the failure was related to the recall for NHTSA Campaign Number: 20V750000 (ENGINE). The dealer also informed the contact that they could not complete the recall repair as the contact was a second vehicle owner. The manufacturer was made aware of the failure and advised the contact that the failure was not related to the recall. A case was opened. The vehicle was not repaired. The approximate failure mileage was 88,890.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11430641August 26, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2012 Kia Soul. The contact stated that while driving at 55 mph, a abnormal noise and odor appeared from the rear both driver and passenger side of the vehicle. The contact managed to veer to the shoulder of the road, turn the vehicle off, wait for about 15 minutes, attempted to turn the vehicle back on when the noise became louder and the check engine warning illuminated. The vehicle then was towed to an independent mechanic where it was diagnosed that the command rod fractured and went through the engine. The vehicle was not repaired. The vehicle was not drivable. In addition, a visible leak was noticed by the technician. The manufacturer was notified of the failure and informed the contact that no recalls were under the VIN. The contact mentioned NHTSA Campaign Number: 19V12000 ( Engine, engine coolant ) as a possible solution to the failure however the VIN was not included. The failure mileage was approximate 90,600.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11430664August 26, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact stated that while at a stoplight, the vehicle stalled with an abnormal knocking sound coming from the engine. The contact was uncertain if the check engine warning light was illuminated on the instrument panel prior to failure. The contact was unable to restart the vehicle and had the vehicle towed to an independent mechanic. The mechanic informed the contact of NHTSA Campaign Number: 20V750000 (Engine) which he linked to the failure. The dealer was notified, and the vehicle was towed to the dealer. After a week, the contact was informed that because the software update was not performed on the vehicle, the manufacturer would not approve the recall repair. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired and remained in possession of the dealer. The failure mileage was 111,436.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430411August 25, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
put car in reverse and camera worked normal. when placed in drive camera contuined to stay on so i was drivieng with the camera showing me my back end . i feel this is dangerous. arrived at destnation and placed in park, turned car off and camera still was on with no key. i was in disbelife so i took a pic of the camera and me holding the keys up dealership stated on 7-19-21 fixed recall sc176 which after speaking with them they stated they updated the system per the recall, however i believe that they did not check out what was requested by kias recall . purcheesd car 7-31-21 2 days later code 420 came up it is stored in memoryu so not the 1st time and car drives like crap , and today found out the cataltic converter and all of it needs replacing. 2200. so either the dealership or kia is following thru. or the dealership is a crook. prior to taking in today i notifed dealership the came and got care , returned it a day later saying problem fixed, discovered they put in coverter cleaner and never even put caar on the lift
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430418August 25, 2021
ENGINE
On/around August 13, 2021 I went to get an oil change and Safety recall performed for the 1.6L engines to protect it from excessive connecting rod bearing damage at a Kia Dealer. It was performed in the AM drove it pretty much all day. the next morning 8.14.21 in the AM drove it for roughly 1hr parked then decided to move the car out of the sun the car would not start. I could put it in the ACC and ON positions to work the radio and windows etc. but it would not start. I was there for 1.5 hrs. then I tried the car again and it started as if nothing was wrong. I drove it for 1 week no issues, then on 08.21.21 I was waiting at a red light when the light turned green I could not move as the car shut down with no warning or warning lights. I put the car in park and then tried turning on the vehicle again it started no issues, I was nervous and scared because we, my daughter and I, were at a very busy intersection not knowing if the car was going to start again. On 08.22.21 I tried starting the car and it took a while for it start as well but started. On 08.23.21 I called the KIA dealer and let them know what happened and took it to them on 8.24.21 in the AM. They were not able to replicate the problem but adjusted the values and said that there were no shut off codes indicated and that was a good sign. I was able to drive it all morning then at 3:15pm it would not start then at around 4:45pm I tried it again and the car started. When it started the stability control light was on and pressing the button to turn it off would not turn it off. I drove it about 5 minutes parked it turned the car off, when I started the car again the stability control light did not come on. I drove it around for a little then called a different KIA dealer and explained the situation so I dropped the vehicle off to the dealer on 8.24.21 in the overnight drop where it currently is where they are charging 139 dollars to diagnose the problem the car has approx 162329 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430505August 25, 2021
ENGINE
The engine started overheating when the vehicle reached over 150,000 miles. The oil in the car is burning rapidly. I have to check the engine oil daily and when on the freeway every hour because the oil is burning rapidly. When there is no oil the engine shuts down. The engine is overheating and I am afraid of an engine fire. I am constantly putting oil in the car because it is burning out rapidly. I am not sure why. There is a recall but I am not sure if I can get it because of the mileage on my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430221August 23, 2021
ENGINE
Unknown. Catalytic converter code with check engine light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429956August 21, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
Rear Windshield Spontaneously Shattering - 11:10pm EST August 20th. I left my residence and approached my car from behind in the parking lot. It was dark but my rear windshield was definitely in one piece and had not previously had any damage. I opened the driver door. As I sat in the seat, I heard what sounded like pebbles spilling. I looked behind me and noticed that the entire rear windshield had shattered and fallen out. This could have caused great harm and surprise especially while driving on the freeway, or with passengers in the back seat. A police report was collected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429991August 21, 2021
ENGINE, FUEL/PROPULSION SYSTEM
A recall was done for the Catalytic converter recall work did not fix the problem the converter was replaced and 1 1/2 years later the converter melted and broke off inside which caused damage when it clogged the flow of air when I went to enter the freeway I lost all acceleration and had to be towed it took out the muffler the converter was replaced again and the muffler but the check engine light came on again after less than right hours from leaving Kia when I returned it back to Kia to have the check light read it was the timing chain intake outtake system which was most likely caused from the Catalytic converter melting and breaking apart sending the sut in places that it shouldn't be in the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429923August 20, 2021
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns 2014 Kia Soul. The contact stated her daughter's boyfriend was driving approximately 70 MPH with her daughter in the passenger’s seat, when they noticed smoke in the rearview mirror. The driver checked around to see if the smoke was coming from another vehicle and determined that the smoke was coming the vehicle he was driving. There were no warning lights illuminated. The contact stated that the driver pulled over to the side of the road and exited the vehicle and noticed fire coming from under the hood of the vehicle. The contact stated that the fire was extinguished with the assistance of the Fire Department. The contact stated that prior to the failure, the vehicle had been taken to the local dealer and repaired under an unknown recall. After retrieving the vehicle, the contact stated occasionally the low oil level warning light would illuminate. There were no injuries sustained. The contact did not know whether a police report was filed. The vehicle was towed to a tow lot, then it was towed to the dealer per the manufacturer's instructions. The nearest dealer declined to offer the any repairs or service on the vehicle since the vehicle was severely burned. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 105,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11429754August 19, 2021
ENGINE
Kia engine seized while driving. Check engine and check oil lights both flashed immediately before car engine failed. Car would not turn over but battery was still fully functional. It was immediately brought to a local repair shop where oil was cleared as a non factor in engine problems. I was also informed that the engine was completely seized and non operational. I contacted Kia Pride regarding engine issue and was informed that an inspection would need to be completed and would take 5-6weeks as they are having company wide issues with Kia engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429527August 18, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
The lights flickered and I lost both head lights. Head light bulbs keep going out randomly. Sometimes both at the same time. I have replaced them 4 times this year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429446August 17, 2021
ENGINE
The contact owned a 2015 Kia Soul. The contact stated that while driving at 65 mph, the vehicle stalled then the contact saw on the rearview mirror that there was smoke coming from the rear of the vehicle. The contact pulled over and a bystander helped open the hood of the vehicle. The passenger side under the hood had caught fire and the contact attempted to put out the fire with soda when antifreeze from the radiator was spraying and splashed onto the contact. The contact was able to move away before the vehicle exploded but was hit by glass shards from the windshield. The fire department was able to extinguish the fire. A fire department report was filed. No medical attention was received. The vehicle was towed to a tow yard. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 141,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11429231August 16, 2021
ENGINE
Engine blew while driving down the highway, gave no indication anything was wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429286August 16, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact stated while driving up an incline at various speeds, the vehicle would stall upon depression of the accelerator without warning. The contact also stated that the check oil light would illuminate on the instrument panel soon after an oil change. The contact then received a notification for NHTSA Campaign Number: 20V750000 (Engine). The dealer was notified of the issue however, the contact was informed that the part was not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 70,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429302August 16, 2021
ENGINE
The contact owned a 2014 Kia Soul. The contact stated that while driving at 70 mph, smoke started coming from the air vents then the vehicle was filled with smoke. The contact pulled over, exited the vehicle, and saw there was fire coming from under the hood. The fire department was able to extinguish the fire. The contact was unaware if there was a fire department report filed. No medical attention was received for the contact and his wife, who was a passenger. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was made aware of the failure and will have the vehicle towed to an unknown dealer for diagnosis. The failure mileage was approximately 105,230.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11429373August 16, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
My vehicle has a check engine light on. In an attempt to repair the code was identified as a catalytic converter failure. My engine is burning oil excessively now. The costs are far beyond my means to repair despite meticulous maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428978August 13, 2021
ENGINE
2015 KIA SOUL. CONSUMER WRITES SEEKING REIMBURSEMENT RELATED TO REPAIRS MADE RELATED TO SAFETY RECALL. THE CONSUMER STATED THERE WAS A LEAK CAUSED BY A DEFECTIVE VALVE COVER GASKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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