Kia Soul Complaints

5,626 consumer complaints on file.

#11436899October 15, 2021
UNKNOWN OR OTHER
The contact owns a 2014 Kia Soul. The contact stated while driving at various speeds, exhaust fumes entered the cabin causing a headache. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 93,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436956October 15, 2021
ENGINE
The contact's wife owns a 2013 Kia Soul. The contact stated that while his wife was driving approximately 60-70 MPH, the vehicle inadvertently decelerated and stalled. The check engine warning light illuminated. The contact's wife veered to the side of the road but was unable to restart the vehicle after several attempts. The vehicle was towed to the contact's residence and then towed to an independent mechanic who diagnosed that the failure was due to the lack of engine oil and the overheating of the catalytic converter. The manufacturer was made aware of the failure and advised the contact to take vehicle to the dealer for diagnosis to confirm that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was taken to the dealer who diagnosed that the engine had failed and needed to be placed. The manufacturer informed the contact that he would be responsible for the cost of the repair as the recall was already closed. A case was opened. The vehicle was not repaired. The approximate failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436779October 14, 2021
UNKNOWN OR OTHER
Over the course of 24 hours car would not accelerate when depressing the pedal, although the engine was revving. This occurred 3 times at intersections when the car was stopped at a light. The car only has 3,500 miles on in it; it was purchased in April 2021. On the way to the dealer it was also bucking and stuttering. Very concerned about the safety of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436592October 13, 2021
ENGINE
The contact owns a 2013 Kia Soul. The contact stated while driving 65 MPH, the piston dislocated out of the engine. The contact stated no warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to a family member’s residence. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 157,914.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436664October 13, 2021
POWER TRAIN, ENGINE
I took my 2013 Kia Soul into the dealership in Rockwall because it had a recall. The dealership states that the problem with my particular car is in fact due to the recall. The engine has seized. The dealership is refusing to do any of the necessary repairs and said that they are no longer responsible for the car as we didn't bring it in a more timely manner. The service department is horrible about returning phone calls and has had the Soul since 9/22/2021, they scheduled the repairs, I paid to have it towed to the dealership as they requested. Now they are refusing to pay or do any of the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436672October 13, 2021
ENGINE
The contact owns a 2013 Kia Soul. The contact stated while driving 55-60 MPH, she heard abnormal knocking sounds coming from the engine. The check engine warning light illuminated. The contact stated she continued to drive the vehicle and took the vehicle to the dealer. The dealer diagnosed that the engine had failed and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436696October 13, 2021
ENGINE, FUEL/PROPULSION SYSTEM
The engine is leaking oil and got so hot that it melted the inside of the Catalytic converter. This is a recall on 2015 Kia Soul 1.7 liter and not on my 2015 Kia Soul 2.0 liter. I had the car towed to the Kia dealership, Larry Stovesand-Carbondale IL, 5/7/21 to perform 3 recalls: PI2002B (knock sensor), SC200PS (engine inspect/bearing clearance test) and SC155B (pinion gear). The dealership service dept. told me that they had to do the knock sensor and pinion gear recall before they could do the engine inspect bearing clearance test. They kept my car for 3 months, until 8/4/21 and told me about the melted catalytic converter, but still had not performed the engine inspect. I marked the tire with a rock on top to make sure that they did the test. After a week, I went to the dealership. They told me the car passed the engine test. I asked if the test was performed in the garage and I was told yes. I told the service personnel that my car had not been moved because I had marked it with a rock and that the rock was still in the same place on the tire. He said he was going to get the tech and immediately walked out, came back with a tech person that said that he had performed the test but that he had not put it into the system yet. I got the keys to my car and called my local mechanic and had him tow my car to his garage to replace the catalytic converter. The car had the same problems with knocking, hesitation, top speed of 60 mph, and using oil. My local mechanic said the pistons are leaking. I finally got the recalled documentation in the mail from the dealership and it showed they only performed PI 2002B & SC200PS recalls. They did not perform the SC155B recall even though they had the car for 3 months. The car stalled on the highway with my daughter driving. That was terrifying! Now the car is back at Kia for the engine test that I don’t think they did the first time. Now they said it passed the engine test again and only needs a knock sensor. That will not fix it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436700October 13, 2021
ENGINE
Engine started to knock, then it got louder and finally the engine stopped running. If it would have shut down on the busy interstate, it could have been a disaster. The problem has not been inspected by Manufacture. Trying to report to KIA. Engine has less than 84000. The oil light came on right before it died.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436377October 12, 2021
STEERING
there is a knocking noise in the steering, there is apparently a recall out for this issue on this make and model with similar years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436431October 12, 2021
STEERING
kia used a cheap plastic part as the central junction of the entire steering system. This causes a "clunk" noise when the plastic starts breaking down, and can eventually lead to complete steering failure. This should be a MFG recall, but instead it is a $500 repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436437October 12, 2021
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2012 Kia Soul. The contact stated while driving approximately 65 mph when the engine began to knock. The contact stated no warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing engine replaced but was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) however the VIN was not included. The manufacturer was informed of failure and told the contact that their vehicle was not included in a recall. The failure mileage was approximately 130,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436472October 12, 2021
ENGINE
The rod punctured the engine block and caused a fire around the fuel pump area. Signs on the positive battery terminal of jumping backwards. Kia believes the cause of the fire was the engine falling apart. I had been travelling free of worry when I heard a high whirring sound then a bang coming from the engine. I pulled over immediately and upon opening the hood discovered a fire. Good samaritans pulled over and put the fire out, there were 3 females in my car who could've burned alive had the others not stopped. The car needed a new engine at the cost of $7,404.08 I sold this car to Carvana and am waiting for Kia to get their act together and refund the cost of potentially killing 3 people. I have all paperwork from Kia regarding the incident.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11436493October 12, 2021
ENGINE
The contact owns a 2015 Kia Soul. The contact stated that a month after an oil change an abnormal noise was heard coming from the engine compartment. The vehicle was taken to an independent mechanic who added oil to the engine and stated that no oil leaks were present. The failure would occur several times after oil changes. The contact stated while driving at 30 MPH the check engine warning light illuminated while the engine was misfiring. The vehicle was taken to the dealer however, no diagnostic was completed due to the diagnostic fees. The dealer also informed the contact that the vehicle was not included in a recall. The vehicle was then taken to an independent mechanic who diagnosed the failure as solenoid 1 and 3 misfirings. The independent mechanic recommended an engine replacement. The vehicle was not repaired. The contact researched the failure online and found NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) and NHTSA Campaign Number: 20V750000 (ENGINE) the VIN was not included in the recalls. The manufacturer was notified of the failure and a case was opened. The contact also stated that the manufacturer informed her that her Kia was not manufactured at the same plant as the vehicles included in the recalls. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436498October 12, 2021
ENGINE
The contact owns a 2014 Kia Soul. The contact stated while driving at 60 MPH, the vehicle inadvertently downshifted and would not go past 45 MPH. The check engine warning light illuminated. The contact was able to veer to the side of the road and turned off the vehicle. The contact was able to restart the vehicle, however, the vehicle was towed to the dealer who diagnosed that the knock sensors needed to be replaced. The manufacturer was notified of the failure and did not provide any assistance. The vehicle was repaired. The approximate failure mileage was 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436495October 12, 2021
UNKNOWN OR OTHER
As explained to me by the phone lady at Parsons KIA in Winchester Va. It is a built in feature that supposedly kills the engine at a stop light to save gas. however occasionally if you let go of the brake and hit the gas at the right time the car lunges out into the intersection then dies. I almost got side swiped once. Then when I reported this to the car dealer the answer is they ask their customers to remember to turn off the feature before driving the car. This "WILL" cause an accident some where out there and needs to be recalled immediately before people are killed because of it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436276October 11, 2021
UNKNOWN OR OTHER
engine piston fails, while drive metal from the piston where internal parts out and vehicle breaks down. no warning lamps illuminated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436165October 9, 2021
ENGINE
There was recall before I purchased this at certified Kia dealer but they didn’t mention anything I found out about it on your website. I took this to Kia they said it’s not part of recall it’s not effected vehicle according to Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436178October 9, 2021
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Driving the car up the 101 Cuesta Grade and lost acceleration. The speedometer went to zero and as the car died I pulled to the right side of the freeway / grade. Smoke started to enter my vehicle. A car stopped in front of me and one behind and the people ran from their cars to tell me to get out of my car as my front engine underneath was on fire. I got out of the car and opened the back hatch to remove my belongings as the engine burst into flames. This car has been maintained by KIA and by a personal mechanic and we were up to date on all recalls. We were NOT included in the most recent engine fire recall. The car is completely destroyed.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11436179October 9, 2021
UNKNOWN OR OTHER
After having some minor body work done (nowhere near the engine) I got my car back with the engine light on. Body shop said they hooked it up to a scanner and it just needed a tune up. Then while driving, the oil light began flickering off and on, so I checked the oil. It was fine. Then shortly after the engine started knocking. The knocking got louder and faster the faster I went. I had it towed to a mechanic from my work, and when he checked it, he said that he found a piece of the engine IN the oil pan and that the engine would have to be completely replaced. It only had about 80,000 miles on it and was serviced regularly. I bought it used with 5000 so the 100000 mile warranty was not applicable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435903October 7, 2021
ENGINE
Catalytic converter failed and needed to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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