Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11529772June 30, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
My car is stuck in Limp mode and saying " Glow Relay Stuck On". When I googled it there's a recall for this issue for 2012-2014 Kia Sorento, but not 2011. I just wanted to make sure it was noted Incase mine was able to be added to the list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526300June 9, 2023
POWER TRAIN
INTERMEDIATE SHAFT MAY SUFFER FROM NOISE AND EXCESSIVE WEAR DUE TO A MISALIGNMENT OF THE INTERMEDIATE SHAFT WITH THE RIGHT SIDE OUTPUT GEAR. CONTINUING TO DRIVE THE VEHICLE IN THIS CONDITION LEADS TO THE DEVELOPMENT OF A WHIRRING/WHINING NOISE I Have been having this issue with my car and its getting worse and i just bought this car and i need it to be recalled due to high risk of an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524578May 31, 2023
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEATS
Both rear doors do not open from the outside and only the passenger rear door will open from the inside, leaving the driver side rear, not accessible from the inside or the outside. The middle row of seats do not adjust backwards or forwards. The controls on the steering wheel do not work at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524621May 31, 2023
POWER TRAIN
The contact owns a 2011 Kia Sorento. The contact stated while driving 65 MPH and attempting to accelerate into the HOV lane, the contact became aware that the vehicle failed to accelerate however, the vehicle lost motive power and stalled. The contact was able to coast to the shoulder of the lane and restarted the vehicle. No warning lights were illuminated. The contact stated that the failure was first experienced on May 9th, 2023, and again on May 30th, 2023. The vehicle was not taken to a dealer nor an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 181,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523977May 26, 2023
AIR BAGS
I took this car, my mom’s car, to a Kia dealership yesterday for a diagnostic. I was told it had no air bags. I was really upset to find that out. I am not certain if we knew this when purchased years ago. This car was previously in an accident and we were told all the airbags were cut out. I wanted to to voice that I think it should be illegal to drive a car with no air bags. I think that information should be listed under a persons drivers license number and or VIN number. I called the Driving Safety Unit with the DMV yesterday and they said they couldn’t do anything for me and to contact the Department of Consumer Affairs for a complaint or the Governor’s Office. I am leaving my comments here instead. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523004May 20, 2023
EXTERIOR LIGHTING
What component or system failed or malfunctioned, and is it available for inspection upon request? HEADLIGHTS How was your safety or the safety of others put at risk? THE LIGHTS RANDOMLY SHUT OFF WHILE DRIVING AT NIGHT. Has the problem been reproduced or confirmed by a dealer or independent service center? NO Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO Started a while ago. Haven’t driving it since fall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523006May 20, 2023
UNKNOWN OR OTHER
Pearl white paint peeling all over vehicle. Common problem noted for Kia vehicles with Pearl White paint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522593May 18, 2023
AIR BAGS
Airbag light is on and i need to know if that is a recall since there was a recall for many makes of cars due to air bags.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522542May 17, 2023
ELECTRICAL SYSTEM
Mechanical failure in the wiring harness, caused smoke to come out of vents (melted wires). No evidence of rodent damage. Safety was put at risk, immediately dialed 911. As a result several electrical features do not work. Air/AC/heater, power windows nor headlights. Two mechanics & insurance claims representive deemed it "mechanical" failure despite the vehicle being inspected two months prior. Only symptoms that occurred prior were a fused being tripped; interior lights and radio didn't work when this happened.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11520808May 7, 2023
ENGINE, POWER TRAIN
My vehicle engine chatters uses oil with out leaking and going up hills the transmission stays in 1st gear
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520474May 4, 2023
UNKNOWN OR OTHER
The vehicle was parked in a parking log unattended and suddenly caught on fire. The vehicle was driven 15 - 20 minutes before the car was noted of being on fire. The vehicle was known to be leaking oil.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11520205May 3, 2023
STRUCTURE:BODY
Paint is flaking off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519861May 1, 2023
STRUCTURE:BODY
None of my doors will open from the outside all of them have broken. How will someone get me out of the car if I am in an accident and unconscious or hurt and can’t open the car myself. Why has not been recalled yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519565April 29, 2023
UNKNOWN OR OTHER
Paint peeling across the front of vehicle. Common problem noted for Kia vehicles with Pearl White paint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518986April 25, 2023
SEAT BELTS, UNKNOWN OR OTHER, SERVICE BRAKES
Item- Down hill accent light came on, traction control light came on, Not sure if caused by brake stop lamp switch defective. Item- bugler alarm will not shut off. resetting the alarm failed three different ways. The battery cable was removed to reset alarm, the fuse was removed, and procedure using the key fob to reset alarm also failed to deactivate system. This happened same time as above. Vehicle is non-moveable at present because of the anti-theft system cannot be shut off. Item-driver side seat belt buckle will not latch or must be repeatably latched to be engaged. This vehicle is equipped with Kia remote start accessory. See this NHTSA SC098
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516732April 12, 2023
ENGINE
The contact owns a 2011 Kia Sorento. The contact stated while driving approximately 65 MPH, the vehicle started to lose motive power. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact stated no warning light was illuminated. The contact coasted off the roadway, stopped the vehicle, and shifted to park(P). The contact turned off the vehicle and waited for five minutes before restarting the vehicle and continued driving. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact stated that the failure was intermittent. The manufacturer had been informed of the failure. The contact researched online and related the failure to Manufacturer Communication: SC106 (Engine Control Module). The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512630March 19, 2023
UNKNOWN OR OTHER, ENGINE
Having Transmission problems. I just bought this car and have had allot of problems with it right now I’m having as I’m accelerating the gear gets stuck and rpm’s rav up and suddenly the gear goes into place and the car just goes fast suddenly this is a really dangerous situation I can’t accelerate right the fluid is good but just wanted to let you guys know of this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510593March 7, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2011 Kia Sorento. The contact stated while driving approximately 2 MPH, the vehicle unintendedly accelerated. The contact stated that she was able to depress the brake pedal to stop the vehicle. No warning lights were illuminated. The vehicle was not diagnosed. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510637March 7, 2023
ENGINE
When vehicle slows down to a stop, the engine fails. No check engine light is illuminating. Have taken it to a Kia dealer who does not know what is wrong with it. The car is still available for inspection. The vehicle has done it several times. The Kia dealer said it was unsafe to drive and so they have kept it. Kia is unwilling to look further because the mileage is 4,000 over warranty. There are several recalls for this problem yet, Kia states that they are not for my VIN number therefore I don't qualify. The recalls are for my year, make and model of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510229March 5, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I just got this car and it haseven been 30days I read the NHTSA Action Number: DP21003 and it is exactly same problem. It started with spark plugs weak and changed them out then AWD check engine light oil and the battery light came on. And the car wouldn’t move as fast and had a code of P0336 which was the Cranckshaft sensor got that changed and I’m still having issues with accelerating and rpm’s going up without pressing the gas pedal hard and suddenly speeding
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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