Kia Sorento Complaints (2012)

880 consumer complaints on file.

#11568149January 27, 2024
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
It won't catch up speed it slips on the freeway. Once I pass 60 miles per hour it excelerates very high and rpm get stuck after I hit 50 miles per hour. There's a knocking noise coming from the engine and burns oil fast.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567937January 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567332January 23, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567378January 23, 2024
UNKNOWN OR OTHER
UNKNOWN Issues and recall have came up on my vehicle telling me I’m not allowed to drive or even have other use vehicle. This is stopping me going to work and making me lose money every month paying for a car that doesn’t operate. I’ve took it to shop and they notice the recall can’t be fixed due to remedy not being made yet but I’ve waited close to over a year now and I don’t want to lose job and just bought this car from dealer not long ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566927January 22, 2024
ENGINE
Engine started loosing power a little over 100,000 miles and seized. Car has not started or ran since, was told it would be $7000 to replace engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566188January 18, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566324January 18, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
i was out door dashing on monday january 15 2024. i went into panera to pick up order. came outside to my car and it looked like it was smoking. i popped the hood and was about to put my hand in there to lift the hood when i realized it was hot. i looked under and it was on fire.. everything is melted.. there wasnt any warnings at all. now i have know car..
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11565965January 17, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
(January 11,2024) my wife had an accident while driving a 2012 Kia Sorento vehicle. She was waiting to enter a parking space at the Laurel Mall that someone was backing out of, when the space was clear to enter, she took her foot off the brake and proceeded to enter the space. It seems that the Sorento went full throttle on it's own and proceeded to smash into 3 other parked cars. I read that Kia has a problem with faulty acceleration on 2009 thru 2015 with the Sorentos. I reported this incindent to my insurance and they recommended that I contact Kia Motors Direct. I have reported this to Kia Motors Customer Care, (January 12, 2024) I am waiting for their reply to this situation. There were no warning lights nor any warning of a failure with the vehicle. To date, the Sorento has not been repaired nor checked by a mechanic.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11564535January 10, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564350January 9, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The contact stated there was an abnormal burning oil odor in the cabin of the vehicle. The contact was adding an excessive amount of oil to the engine. The check engine warning light was illuminated. The manufacturer was not made aware of the issue. The failure mileage was 163,847. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564283January 8, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562779December 30, 2023
SUSPENSION
Brackets associated with the rear axle rusted and cracked. Became unable to drive safely. Back wheels started going crooked(top was inward and bottom was outward)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562513December 29, 2023
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2012 Kia Sorento. The contact stated while driving at various speeds, the vehicle stalled. The vehicle was jumpstarted. The vehicle was towed to the residence. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed the contact that the failure was due to an electrical failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562574December 29, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, ENGINE
I experienced a Malfunction of indicators lamp, ABS warning lights, burning/ melting smell and smoke from the engine compartment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561992December 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced an unstated failure related to the recall. The failure mileage was 100,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561269December 21, 2023
UNKNOWN OR OTHER
Kia installed the theft deterrent software to the 2012 Kia Sorrento. On 12/13/2023, a car thief stole the 2012 Kia Sorrento. The apartment community shared that the car was stolen in less than 3 minutes. The thief left the car one block away from the apartment community. The thief damaged driver side key-hole and the ignition lock cylinder. I contacted Kia Corporate to file a complaint that the software failed to stop the car theft. Kia Corporate shared that this is one of the first complaints. My insurance company shared that Kia Corporate is not telling the truth as the adjuster is addressing other stolen Kia automobiles which had the theft deterrent software installed. I like NHTSA to reopen the case against Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561283December 21, 2023
FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 201 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however the part to do the recall repair was not yet available. The contact stated while driving 45 MPH, the contact became aware of fuel burning which caused her legs to sting and itch. The lights on the instrument panel then went dark. The contact was able to drive the vehicle to the residence. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 210,875. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561168December 20, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560819December 19, 2023
ELECTRICAL SYSTEM, ENGINE
SC284XM HECU My car was exacted by the HECU fuse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560116December 14, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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