Kia Sorento Complaints (2012)

880 consumer complaints on file.

#10909762September 26, 2016
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, THE PASSENGER SIDE LOW BEAM HEADLIGHT FAILED. THE CONTACT HAD TO SWITCH TO THE HIGH BEAMS IN ORDER TO GET HOME. THE SAME FAILURE OCCURRED THREE OTHER TIMES ON THE SAME SIDE OF THE VEHICLE. THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE IT WAS DETERMINED THAT THE MANUFACTURER UTILIZED THE WRONG SIZE WIRE. THE VEHICLE HAS BEEN AT THE DEALER THREE TIMES FOR THE SAME FAILURE THIS MONTH AND THE HARNESS HAD TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908736September 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL SOUND WAS HEARD COMING FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT PULLED OVER TO THE SHOULDER, BUT THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A HOLE IN THE ENGINE BLOCK, THE RODS CAME APART, AND THERE WAS NO OIL IN THE VEHICLE. THE DEALER STATED THAT THE ENGINE BLOCK WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908752September 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 80 MPH, THE VEHICLE DECELERATED AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT A ROD WENT THROUGH THE ENGINE BLOCK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904193September 6, 2016
ENGINE
MY CAR SHUT OFF WHILE DRIVING ON THE HIGHWAY (DOING ABOUT 70MPH) BACK IN THE SUMMER OF 2013. LUCKILY, THERE WAS NO TRAFFIC SO I WAS ABLE TO COAST OVER TO THE SIDE OF THE HIGHWAY TO RESTART MY CAR (PUSH BUTTON START). THEY SAID IT WAS THE CRANKSHAFT SENSOR. ON AUGUST 7, 2014 (44,516K), 8 OIL CHANGES USING SYNTHETIC OIL AND KIA OIL FILTERS (2 GENERIC), MY ENGINE WAS MAKING A FLUTTERING NOISE AND THEN A KNOCKING NOISE.END RESULT, THEY SAID I NEGLECTED MY CAR AND NEEDED A NEW ENGINE. KIA MOTORS OUTRIGHT REFUSED TO FIX MY CAR UNDER THE WARRANTY. EVEN WHEN PROOF OF OIL CHANGES WAS DONE. I HAD NO WARNING WHATSOEVER. NO SMOKE OF ANY KIND COMING FROM THE TAILPIPE, NOT SLUGGISH, NO WARNING LIGHTS, NOTHING. KIA MOTORS NEVER FIXED MY CAR. IT SAT DEAD IN MY DRIVEWAY FOR OVER 15 MONTHS. I FINALLY WROTE A LETTER TO THE OWNER OF THE DEALERSHIP BACK ON JUNE 3, 2015 AND SHE CONTACTED ME IN OCTOBER AND SAID THAT, "IF ANYONE HAS PULL WITH KIA, IT'S ME, I OWN THE DEALERSHIP, AND THEY WON'T EVEN TALK TO ME ABOUT YOUR CAR." SHE ENDED UP REPLACING MY ENGINE WITH A USED ONE, GOT IT ALL READY FOR INSPECTION AND PUT NEWER TIRES ON IT SO THAT IT WOULD PASS INSPECTION AND OFFERED TO PAY FOR HALF THE COST ($4200, I PAID $2100). THIS IS A VERY BIG PROBLEM. I AM HEARING OF MORE AND MORE PEOPLE HAVING THE EXACT SAME ISSUE I DID. EVEN ONE PERSON WHO STATED ALL OF THEIR VEHICLES MAINTENANCE WAS DONE THROUGH THE DEALERSHIP AND KIA MOTORS STILL REFUSED TO FIX THEIR CAR UNDER THE WARRANTY. SOMETHING NEEDS TO BE DONE ABOUT THIS. LET'S NOT WAIT UNTIL GOD FORBID SOMEONE GETS KILLED BECAUSE OF THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898189August 24, 2016
ENGINE
ON MAY 6TH, 2016 I WAS DRIVING TO WORK (BACK ROADS WITH A SPEED LIMIT OF 55 OR LESS), JUST A FEW MILES FROM MY PLACE OF EMPLOYMENT WHEN I HEARD A TICKING/CLICKING TYPE OF NOISE. EACH TIME I PRESSED THE GAS THE NOISE GOT LOUDER AND THE VEHICLE GOT SLUGGISH. I STOPPED AT ONE TRAFFIC LIGHT AND WAS ABLE TO GO THROUGH WITH LITTLE PROBLEM OTHER THAN THE SOUND GETTING LOUDER. AS I STOPPED AT ANOTHER TRAFFIC LIGHT THE CAR STALLED, I WAS ABLE TO TURN IT OVER AND AGAIN GOT THROUGH THE LIGHT BUT THE POWER WAS EVEN MORE SLUGGISH AS I PRESSED THE GAS AND THE NOISE GOT EVEN LOUDER. THE VEHICLE FINALLY DIED AND I WAS ABLE TO COAST TO THE CURB OUT OF THE WAY OF TRAFFIC. THE ENGINE WAS CEASED BECAUSE A ROD BROKE AN DROVE ITSELF INTO THE OIL PUMP RESULTING IN THE NEED TO REPLACE THE ENGINE. THE FIRST REPLACEMENT ENGINE DID NOT WORK PROPERLY THUS THEY HAD TO FIND A SECOND ENGINE TO REPLACE THE REPLACEMENT. I WAS TOLD BECAUSE I WAS NOT THE ORIGINAL OWNER THE WARRANTEE DID NOT TRANSFER WITH THE VEHICLE, THE REPLACEMENT AND ALL RELATED EXPENSES COST ME OVER $8,000. AS I HAVE FOUND SO MANY COMPLAINTS HERE FOR THE SAME PROBLEM I THINK THERE SHOULD BE A CLASS ACTION LAWSUIT BROUGHT AGAINST KIA MOTORS. THIS IS A MAJOR SAFETY ISSUE AND SHOULD HAVE A RECALL BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897280August 19, 2016
AIR BAGS, UNKNOWN OR OTHER
2012 KIA SORENTOS ARE JUNK!! IN OCT I WILL HAVE OWNED THIS CAR FOR 2 YEARS, MY FIRST NEW CAR PURCHASE OR AT LEAST IT WAS SUPPOSE TO BE, FEEL TOTALLY SHAFTED BY THE DEALERSHIP THAT SOLD ME A MORE EXPENSIVE OLDER CAR WITH LOADS OF MILES BUT THAT'S NOT THE POINT. ANYWAY THE THE CAR IS JUNK, AFTER PAYING $85 A DOOR TO CHANGE 3 DOORS I JUST SUPERGLUED THEM THINGS BACK ON AND TADA NO MORE HANDLES POPPING OFF. DRIVING MY CAR TODAY NORMAL JUST LIKE ANY OTHER DAY, SPEND A COUPLE HOURS IN THE OFFICE, COME OUT TO GO HOME AND NOTICE THE RED AIRBAG LIGHT ON. THIS CAR IS ONLY 4 YEARS OLD, IT MUST BE A DEFECTIVE AIRBAG! SO NOW I GET TO DRIVE AROUND AND WORRY ABOUT MY AIRBAG GOING OFF BECAUSE I CAN'T AFFORD TO GET IT FIXED OR EVEN LOOKED AT. HOW DOES A 4 YEAR OLD CAR HAVE AIRBAG ISSUES?? THEY SHOULD DEFINITELY PULL A RECALL, ESPECIALLY AFTER THAT ONE COMPANY HAD METAL SHRAPNEL SHOOTING OUT OF THEIR AIRBAGS AND KILLING AN INJURING PEOPLE! I AM TERRIFIED, I DRIVE WITH MY DAUGHTER ABOUT AN HOUR A DAY AT THE LEAST. THIS CAR HAS AIRBAGS EVERYWHERE, WHAT IF THEY GO OFF WHILE I'M DRIVING ON THE FREEWAY? AND THE DOOR HANDLES!?!? PLASTIC!! WHAT A JOKE! TRYING TESTING THEM IN A CONSTANTLY SUNNY STATE LIKE FLORIDA!!! RIDICULOUS JUNK!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895275August 12, 2016
ENGINE
WHILE DRIVING 70MPH ON THE HIGHWAY THE ENGINE SHUT DOWN NO WARNING LIGHTS, NO CHECK ENGINE LIGHTS, NO WARNING WHAT SO EVER. WE HAD A NEAR MISS WITH THE PERSON BEHIND US BUT WERE ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT INCIDENT. THE VEHICLE WOULD NOT START. AFTER WAITING 15 MINUTES I WAS ABLE TO GET THE VEHICLE TO START, IT NOW HAS A LOUD CLANK COMING FROM THE ENGINE AND STILL NO POWER. WE WERE STRANDED UNABLE TO DRIVE IT. WE HAD IT TOWED TO THE DEALERSHIP. THE SERVICE DEPARTMENT LOOKED AT IT AND FOUND METAL SHAVINGS IN THE MOTOR, SAID HE HAS HAD TO FIX MANY OF THESE ISSUES ON THIS PARTICULAR MOTOR, GDI 2.4 L AND THAT IT IS A MANUFACTURING ISSUE NOTHING WE DID. THE CAUSE WAS FROM METAL SHAVINGS BLOCKING OIL PASSAGE TO THE RODS AND THE ROD BEARINGS WENT OUT CAUSING A CATASTROPHIC ENGINE FAILURE WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893682August 6, 2016
ENGINE
THE CAR WOULD LOSE POWER WHILE DRIVING THEN ACCELERATE TO SPEED. THIS WAS FOLLOWED BY SMOKE FROM THE TAIL PIPE. I HAVE RETURNED TO THE YONKERS KIA DEALERSHIP ON CENTRAL PARK AVENUE IN YONKERS NY ON AUGUST 5TH, 2016 TO LOOK INTO A PROBLEM. A DIAGNOSTIC WAS DONE AND IT WAS DETERMINED THE ENGINE WAS RUINED DO TO SLUG BUILD UP. I WAS TOLD THAT A REPLACEMENT WOULD COAST ABOUT $10,000. ODD FOR ME BECAUSE MY WIFE AND I TOOK THE CAR IN FOR REGULAR OIL CHANGES AND NO INDICATION OF ENGINE ISSUES DISPLAYED ON THE DASHBOARD. AFTER SPEAKING TO A SERVICE REPRESENTATIVE HE STATED THAT I WOULD HAVE TO SUPPORT PROOF OF MAINTENANCE ON MY CAR WHICH WOULD ALLOW MY REPAIRS DONE UNDER OUR WARRANTY. I BECAME EXTREMELY DISILLUSIONED AFTER BRINGING THE CAR INTO KIA DUE TO AN ISSUE THAT CAN BE TIED TO THE MANUFACTURER. WE WERE DENIED SERVICE UNDER THE WARRANTY WHICH WE ARE STILL UNDER. OUR CAR IS FAIRLY NEW WITH LESS THAN 25K MILES. WE CARRIED OUT ALL OF THE STEPS THUS FAR INCLUDING TAKING CARE OF OUR INVESTMENT, PROVING OUR CAR HAS BEEN TAKEN CARE OFF INCLUDING KEEPING METICULOUS ANNOTATIONS (KEPT IN THE LOG PROVIDED BY KIA) AND RECEIPTS TO DATE. THIS IS ANOTHER EXAMPLE OF BIG COMPANIES LOOKING FOR LOOPHOLES AND USING TACTICS TO SWINDLE PEOPLE OF THEIR HARD EARNED PAYCHECKS. HOWEVER, KIA DOES NOT WANT TO HONOR US. OUR PAPERWORK/LOG/RECEIPTS ARE BEING TAKEN APART WITH PREJUDICE IN ORDER TO NOT PROVIDE SERVICES AND RECTIFY THIS ISSUE THAT IS PROVEN TO BE A DEFECT. WE ARE CONCLUDING THAT BASED ON THE POOR HANDLING OF OUR CASE AND MANY OTHERS LIKE OURS, KIA AND ITS AFFILIATES /DEALERS AND CORPORATE, ARE NOT ABOUT SAFETY AND CUSTOMER SATISFACTION. ALL WE ASK IS THAT KIA HONORS ITS WARRANTY RATHER THAN FINAGLE USE ON THE FABRICATED NOTION THAT WE ARE AT FAULT RATHER THAN POOR ENGINEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891612July 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE MADE A KNOCKING NOISE FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE RODS WERE TWISTING AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891685July 29, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 70 MPH, THE VEHICLE RANDOMLY STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE AND WAS TOWED TO THE DEALER. THE DEALER INDICATED THAT THE ENGINE FRACTURED AND FRAGMENTS ENTERED INTO OTHER AREAS OF THE VEHICLE. THE DEALER REPLACED THE ENGINE ASSEMBLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. UPDATED 09/23/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889181July 28, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED, BUT WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887669July 22, 2016
ELECTRICAL SYSTEM
THE GAUGES ON THE DASHBOARD RANDOMLY CHANGE TO INCLUDE THE MPG GOING UP AND DOWN LIKE A ROLLER COASTER. THIS HAS OCCURRED MULTIPLE TIMES. I'VE INFORMED THE DEALER ABOUT IT MULTIPLE TIMES. THEY STATE THEY DO NOT SEE ANY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887898July 22, 2016
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THE VEHICLE GROSSLY LOST POWER AND CAME TO A NEAR STOP WHICH ALMOST CAUSED COLLISION WITH VEHICLES TRAVELING AT SPEED LIMIT BEHIND ME. WHILE TRAVELING NORMALLY AT THE POSTED 55 MPH SPEED THE VEHICLE SLOWED IMMEDIATELY TO NEARLY MOVING. THIS HAPPENED MULTIPLE TIMES WHICH I REPORTED TO THE KIA DEALER EACH TIME. THE DEALER DID NOT CORRECTLY DIAGNOSE THE PROBLEM UNTIL AFTER THE THIRD REPORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885315July 17, 2016
ENGINE
DRIVING 80MPH ON HIGHWAY, HEARD PINGING NOISE FROM ENGINE, CAR SLOWED DOWN AND WOULD NOT ACCELERATE PAST 60MPH. CAR SUDDENLY LOST ALL POWER, POWER STEERING AND BRAKES, RESULTING IN A DANGEROUS SUDDEN STALL EVENT. TOWED CAR TO DEALERSHIP, WAS TOLD ENGINE SEIZED AND NEEDED A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883328July 7, 2016
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING MY SON TO SCHOOL ON A CITY STREET AND STOPPED AT A STOP SIGN THEN TRIED TO ACCELERATE AND ALL OF THE LIGHTS ON THE DASH BEGAN FLASHING AND THE CAR JUST SHUT-OFF. I PUT MY CAR IN PARK AND RESTARTED IT. THIS TYPE OF INCIDENT HAS HAPPENED TWICE BEFORE AND THE DEALERSHIP JUST TELLS ME TO KEEP BRINGING IT IN. THEY CAN NEVER FIND WHAT THE PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874580June 16, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING OUT OF A PARKING LOT AT 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870396May 23, 2016
ELECTRICAL SYSTEM
KIA OCCASIONALLY FAILS TO START USING THE ELECTRONIC IGNITION BUTTON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865666May 18, 2016
SEATS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE SECOND ROW SEAT LATCH SYSTEM FAILED TO FOLD THE SEAT CAUSING THE CONTACT TO BE UNABLE TO USE THE THIRD ROW SEAT. THE VEHICLE WAS TAKEN TO THE SEVERAL TIMES FOR THE FAILURE. THE DEALER REPLACED THE SEAT FOLDING SYSTEM SEVERAL TIMES HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865244May 16, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A RANDOM PROGRESSING FAILURE IN WHICH THE VEHICLE RANDOMLY STALLED. THE VEHICLE WOULD NOT RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PCM MAY NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS NO MANUFACTURER RECALL REPAIR. THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE VEHICLE WAS UNABLE TO BE SAFELY DRIVEN. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865287May 16, 2016
STRUCTURE:BODY
MY PAINT COLOR IS PEARL WHITE. I HAVE AT LEAST 2 SPOTS OF RUST ONE ON THE RIGHT REAR QUARTER PANEL. AND ONE ON THE LEFT SIDE REAR DOOR. NEITHER ONE IS DENTED OR SCRATCHED BUT THE PAINT IS PEALED AND RUST IS SHOWING THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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