Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11355296September 16, 2020
ENGINE
MY 2015 KIA SORENTO STARTED TO MAKE A LOUD NOISE FROM THE ENGINE WITHOUT WARNING AS I WAS RUNNING ERRANDS. I WAS CLOSE TO HOME AND ABLE TO GET THE CAR HOME. WE HAD TO GET THE CAR TOWED TO A KIA DEALER TO GET "KIA DIAGNOSED" IN ORDER TO BE ELIGIBLE FOR ANY RECALL OR WARRANTY. WE ARE SECOND OWNER AND 94K MILES SO THIS TRANSLATES TO OUT OF WARRANTY. REGULAR MAINTENANCE WAS PREFORMED AT THE DEALERSHIP WHERE WE GOT THE VEHICLE. IT'S ONLY 5 YEARS OLD AND 94K MILES, I BELIEVE KIA HAS A BETTER REPUTATION THAN THIS. ULTIMATELY WE HAVE A BIG GARAGE BILL NOW IN ADDITION TO PUTTING MONEY OUT TO BUY A TEMPORARY VEHICLE TO USE WHILE WE ARE STUCK WITH PAUSING FOR THIS KIA WE CANT DRIVE. IN MY RESEARCH I GATHER WE ARE NOT ALONE IN PREMATURE ENGINE FAILURE. I EXPECT KIA WILL MAKE THIS RIGHT EVENTUALLY. IN THE MEANTIME WHAT ARE WE SUPPOSED TO DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354160September 10, 2020
ENGINE
MOTOR IS LOCKED UP. THERE IS 114,000 MILES ON MY VEHICLE AND I WAS TRAVELING DOWN THE INTERSTATE AND MY VEHICLE JUST STOPPED PULLING. I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK. THE MOTOR WAS NOT RUNNING HOT OR ANYTHING. WHEN WE GOT IT BACK TO THE SHOP THE MOTOR HAD LOCKED DOWN. I KEEP REGULAR MAINTENANCE ON MY VEHICLE AND HAVE SINCE I BOUGHT IT NEW. ARE THERE ANY RECALLS ON THE MOTOR? THIS MOTOR SHOULD NOT HAVE LOCKED DOWN LIKE IT DID. ANY HELP WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353332September 5, 2020
AIR BAGS, ENGINE, POWER TRAIN
I PURCHASED THE 2015 KIA SORENTO NEW IN THE YEAR OF 2014 FROM THE KIA DEALERSHIP LOCATED IN MERIDIAN, MS. SINCE THE PURCHASED... MY GOODNESS, I'VE HAD AIRBAG SYSTEM ISSUES, ELECTRICAL ISSUES WITH MY LIGHTS, THE ELECTRONIC OUTLETS FOR DEVICE INPUT, CONTROL PANEL ON STEERING TO MAKE ACCESSING THE RADIO AND PHONE; THE BUTTONS ALWAYS JAM WITH THE SLIGHTEST TOUCH!! LAST BUT DEFINITELY NOT LEAST THE MOTOR HAS A RECALL AS OF TODAY'S DATE 09/2020. PLUS THE TRANSMISSION JERKS IN GEAR AND I'M TOLD THAT THAT WAS BECAUSE OF THE OLD MOTOR DEFECTS.., BUT NOW THAT THE MOTOR HAS BEEN REPLACED AND THE TRANSMISSION IS WORSE!! THE FACT I'VE BEEN GOING TO DEALERSHIP EXPRESSING MY ISSUES AND NOTHING IS BEEN DONE OTHER THAN NOW BEING TOLD, MA'AM YOU'RE OUT OF WARRANTY! THAT I NEED TO COME OUT OF POCKET $2,200 FOR THEY'RE NEGLIGENCE. SOUNDS LIKE IT'S TIME FOR ME TO RETAIN AN ATTORNEY!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353181September 4, 2020
ENGINE, POWER TRAIN
DRIVING HOME END OF WORK DAY EVERY THING WAS NORMAL DRIVING DOWN 66 AND CHECK ENGINE LIGHT CAME ON THEN .5 MILES LATER LOST POWER TOWER HOME HAS BEEN MAKING POPCORN LIKE SOUNDS FROM ENGINE BEING TOLD IT'S THE PISTONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352936September 3, 2020
EXTERIOR LIGHTING
POOR VISIBILITY FROM THE HEADLIGHTS AT NIGHT, PASSENGERS CONSTANTLY ASKING ID HEADLIGHTS ARE ON. IN ADDITION HAVE TO REGULARLY REPLACE HEADLIGHT BULBS EVERY SIX MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352970September 3, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WHEEL SPEED SENSOR, ABS SENSOR, AND TPMS SENSOR GAVE OUT AT 56K. GOT IN ONE DAY AND IT SAID I WAS DOING 140 WHILE PARKED. BEFORE I GOT TO MY DESTINATION, THE ABS, TCS, AND TPMS LIGHTS WERE ON. CAR WAS USED AND WELL TAKEN CARE OF. IF EVERYTHING WASN'T BUILT INTO THE WHEEL HUB, IT WOULD BE A RELATIVELY EASY FIX. INSTEAD I NOW HAVE TO DRIVE MY SORENTO WITH NO TCS, ABS, OR KNOW IF A TIRE IS LOW/FLAT BECAUSE A QUOTED COST OF REPAIR WAS CLOSE TO 1200 DOLLARS. NOBODY HAS 1200 TO GET IT FIXED. AFTER LOOKING AT ONLINE FORUMS, IT SEEMS TO BE COMMON WITH 2013-2015 SORENTO TO HAVE ANYTHING ABS/TCS RELATED GO SOUTH. CAR DRIVES LIKE A DREAM, ONLY WISH IT DIDN'T TAKE 2 MONTHS RENT TO FEEL SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353086September 3, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
A JERKS WHEN YOU TRYING TO PARK WHEN YOU GOING SLOW ON THE PARKING LOT IT HAS A KOOL 2098 FUEL TRIM IT KEEPS IDLING HIGH AND I'M STALLING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352438September 1, 2020
AIR BAGS
AIRBAG SYMBOL LIGHT STAYS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352530September 1, 2020
ENGINE
MY SIGNIFICANT OTHER WAS DRIVING MY CAR AND FELT IT NEEDED OIL DUE TO HOW IT WAS SOUNDING WHILE DRIVING IT. HE CHECKED MY OIL AND MY CAR WAS COMPLETELY OUT OF OIL. NO OIL WARNING LIGHT WENT ON. HE ADDED OIL AND SHORTLY AFTER THE ENGINE BEGAN MAKING A TICKING NOISE WHEN HE EXCELERATED. HE WAS DRIVING HOME, APPROXIMATELY 10 MILES, AND THE ENGINE LIGHT CAME ON WHILE DRIVING IT, LOST HORSE POWER WHILE DRIVING. I HAVE 100160+ MILES ON MY CAR, JUST HAD AN OIL CHANGE AT LOCAL KIA DEALERSHIP 3000 MILES AGO. ALWAYS KEPT UP ON MAINTENANCE OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352678September 1, 2020
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
MY STEERING COLUMN IS OFF CENTER WHICH MAKES MY CAR OR TIRES SHAKE UNLESS I GO A CERTAIN SPEED. MY REAR VIEW CAMERA NEVER WORKS, SCREEN GOES BLACK, BUT OUTLINE SHOWS. THE ELECTRICAL ISSUES WITH MY HEADLIGHTS, REAR, BRAKE AND REVERSE LIGHTS ARE ALWAYS GOING OUT. I HAVE TO REPLACE THEM CONSTANTLY. I HATE GOING TO THE CARWASH BECAUSE I FEAR THAT MY LIGHTS WILL GO OUT AND I WILL HAVE TO REPLACE THE BULBS AGAIN & AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350491August 20, 2020
STRUCTURE:BODY
PAINT IS DELAMINATING AND PEELING AT THE TOP AND SIDE OF THE WINDSHIELD. SO BADLY THAT I'M AFRAID TO WASH IT! IT'S STARTING TO RUST NOW FROM IT. IT IS CONSISTENTLY GETTING WORSE WITHOUT ME EVEN TOUCHING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350356August 19, 2020
ENGINE
WITH THE VEHICLE MOVING AT 60 MILES PER HOUR THE ENGINE SUDDENLY ACCELERATES AND THEN TURNS OFF IN THE MIDDLE OF THE HIGHWAY, I PUT IT IN NEUTRAL AND I WAS ABLE TO STOP NEXT TO THE HIGHWAY, I TURNED ON THE ENGINE LIGHT BUT DID NOT SHOW ANY CODE AND THE ENGINE DID NOT IT TURNED ON AND IT TURNS OUT THAT THE ENGINE IS BLOCKED, MY MECHANIC REPORTED THAT IT DAMAGED THE CRANKSHAFT AND CONNECTING ROD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348976August 13, 2020
STRUCTURE:BODY
THE PEARL WHITE PAINT ON MY 2015 KIA SORRENTO IS PEELING OFF. SMALL AREAS AROUND THE WINDSHIELD STARTED AT FIRST AND NOW THE SIDES OF THE WINDSHIELD ARE COMING OFF IN LARGER SECTIONS. ALL OF THESE AREAS ARE STARTING TO SHOW SIGNS OF RUST AS WELL. ADDITIONALLY, THERE ARE SEVERAL SMALL SPOTS ON THE HOOD OF THE VEHICLE WHICH ARE SHOWING SIGNS OF RUST AS WELL. THIS IS PROGRESSIVELY GETTING WORSE OVER TIME AND I AM NOT DOING ANYTHING TO THE VEHICLE (NOT EVEN WASHING IN FEAR OF MORE COMING OFF) AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343724August 6, 2020
ENGINE
WHILE DRIVING A KNOCKING SOUND OCCURRED AND THE ENGINE TEMPERATURE BEGAN TO RISE. EVENTUALLY THE SUV BEGINS TO STALL AND STARTS TO LOSE POWER. ONCE STOPPED (PULLED OVER SAFELY) I NOTICED THAT THE COOLANT IS OVERFLOWING AND GUSHES OUT ALONG THE SIDE OF THE HOOD. WHEN ADDING MORE COOLANT, IT CONTINUES TO OVERFLOW ONCE DRIVING AND THE ENGINE TEMP RISES AGAIN AND BEGINS TO STALL. SEEMS TO NOT BE ABLE TO HOLD COOLANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343560August 5, 2020
ENGINE
UPON A COLD STAR, ENGINE RATTLES LOUDLY. THIS WAS DETERMINED TO BE A TIMING CHAIN TENSIONER. THIS IS A KNOWN PROBLEM I KIA'S ACROSS MANY MODELS. SOMEHOW THE SORENTO WAS EXCLUDED. OF COURSE OUR VEHICLE IS AT 101,000 MILES AND KIA NOT ONLY REFUSES TO COVER IT, THE WANT $3100 TO MAKE THE REPAIRS. I CONTACTED KIA CORPORATE, THE LED ME ON AND CHANGED THEIR STORY 3 TIMES OVER 2 WEEKS AND ULTIMATELY DECLINED TO HELP. THIS IS A KNOW PROBLEM AND THERE ARE OTHER ADVISORIES WITH OTHER MODELS. IT'S THE SAME TENSIONER, I DON'T KNOW HOW THEY CAN PICK AND CHOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342839August 2, 2020
EXTERIOR LIGHTING
KEEPS BLOWING OUT LOW BEAM HEAD LITES. REPLACED FOUR TIMES IN THE LAST YEAR. TOOK IN TO DEALER TO LOOK AT. WAS TOLD NOTHING THEY COULD DO ABOUT IT. I FOUND OUT BY ONLINE RESEARCH THAT THIS IS NOT JUST A COUPLE REPORTS. IT IS DANGEROUS AT NITE WE HAVE TO DRIVE WITH DAYLITES. NOT BRIGHT ENOUGH FOR DRIVING. IT IS A SAFETY ISSUE. KIA WILL NOT DO ANYTHING TO FIX PROBLEM THAT IS A SAFETY ISSUE.NEEDS GOVERNMENT INVESTIGATION BEFORE SOMEONE GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342027July 29, 2020
EXTERIOR LIGHTING
I HAD TO REPLACE MY DRIVERS SIDE HEADLIGHT UNIT ON MY 2015 KIA SORENTO AT 62,000 MILES. COULD NOT REPLACE JUST THE LAMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341803July 28, 2020
EXTERIOR LIGHTING
I HAVE CHANGED THE HEADLIGHTS IN MY 2015 KIA SORENTA OVER 6 TIMES. I AM THE ORIGINAL OWNER AND SELDOM DRIVE AT NIGHT BECAUSE I AM ELDERLY. HOW CAN I GET THIS PROBLEM FIXED. LAST NIGHT WE DROVE FROM OHIO TO VIRGINIA WITH DIM AND NO HEADLIGHTS. AGAIN. TIME AFTER TIME, NO HEAD LIGHTS. AND YES I BUY THE HIGHER PRICED HIGH QUALITY RECOMMENDED LIGHT BULBS. THIS IS UNSAT THIS IS A MAJOR PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341868July 28, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS A KNOCKING NOISE COMING FROM THE ENGINE PRIOR TO THE VEHICLE STALLING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE ENGINE WAS REPLACED AND THE FAILURE WAS REMEDIED. THE LOCAL DEALER KIA OF DAYTON LOCATED AT 8560 TROY PIKE, HUBER HEIGHTS, OH 45424 WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340995July 22, 2020
ELECTRICAL SYSTEM, ENGINE
WHEN IPHONE CONNECTED THE STEREO RANDOMLY SKIPS. AND WHEN MY WIFE GOT OUT OF THE CAR THE STEREO WOULDN'T SHUT OFF. ALSO TOOK CAR IN TO DEALERSHIP MULTIPLE TIMES DUE TO LEAKING RADIATOR FLUID. FIXED GASKET BUT STILL SMELL RADIATOR FLUID WHEN YOU HAVE CAR RUNNING AWHILE. ALSO ENGINE MAKES TERRIBLE KNOCKING NOISE LIKE A LITTER ISSUE WHEN YOU START THE CAR UP. IT LASTS ABOUT 10-15 SECONDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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