Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11331810June 30, 2020
SEAT BELTS
I NOTICED MY REAR SEATBELT HAD A SEVERE TEAR. I TOOK THE VEHICLE TO A CERTIFIED LIA DEALERSHIP TO HAVE THE DAMAGE ASSESSED. THE TECHNICIAN EXPLAINED THAT DUE TO SEATBELTS BEING EXTREMELY DURABLE, THIS WAS THE CAUSE OF A DEFECTIVE SEATBELT RETRACTOR. ONCE THE SEATBELT TORE, THE AIRBAG LIGHT CAME ON AND LOCKED THE SEATBELT IN PLACE. THE SEATBELT IS UNABLE TO BE USED. ANY PASSENGER WOULD BE INJURED OR POTENTIALLY FACE DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331279June 28, 2020
ENGINE
WHEN DRIVING ON THE FREEWAY MY VEHICLE STARTED MAKING A CLICKING NOISE AND SEIZED UP MYSELF AND MY TWO CHILDREN WHERE ON THE FREEWAY DRIVING ABOUT 55MPH WHEN THIS HAPPENED, THANKFULLY I WAS CLOSE BY A OFFRAMP TO PULL OFF OF THE FREEWAY TO THE SIDE OF THE ROAD. THERE WAS NO PRIOR WARNING NO LIGHTS THAT CAME ON, I HAD THE CAR TOWED HOME AND THE BATTERY REPLACED BUT WHEN CAR WAS TURNED ON IT MADE A LOUD KNOCKING NOISE, VEHICLE WAS TOWED TO THE MECHANIC WHO CAN NOT GET A READING OR DIAGNOSTIC READING FROM THE CAR TO SEE WHAT OR WHY IT SEIZED UP, THANK GOD WE WERE ABLE TO EXIT THE FREEWAY WITHOUT GETTING HIT THIS WAS A TERRIFYING EXPERIENCE AND I CANNOT BELIEVE IT DID THIS, I'VE KEPT UP THE MAINTENANCE AND MY CAR WAS IN GREAT SHAPE, I CONTACTED KIA FOR RECALLS I FIND IT IRONIC THAT NUMEROUS CUSTOMS WITH A 2013 KIA SORENTO AND THE SAME ISSUES YET WE ARE NOT OUSTED FOR THE RECALL UNDER OUR VIN. THIS COULD OF RESULTED IN A DETRIMENTAL LOSS AND NOW I AM BEING TOLD THE ENGINE WAS NOT SUPPOSED TO DO THAT AND THAT THIS SHOULD OF BEEN PART OF THE RECALL, I WILL CONTINUE TO REACH OUT AND TRY TO GET HELP NOW THAT I'M BEING TOLD IT IS SAFEST TO REPLACE THE ENGINE, AT THIS POINT I AM EXTREMELY UNCOMFORTABLE EVEN OPERATING A KIA VEHICLE GIVEN ALL THE RESEARCH I'VE DONE AND HOW MANY ISSUES THEY HAVE AND CONTINUE TO HAVE WITH THE ENGINE, THIS WILL BE MY BIGGEST REGRET PURCHASING THIS VEHICLE ESPECIALLY BECAUSE KIA IS VERY AWARE OF THE ISSUES YET IT DOESN'T SEEM LIKE THEY CARE, AS MANY REPORTS AS I HAVE SEEN WITH THIS IDENTICAL ISSUE ALL 2013 SORENTOS SHOULD OF BEEN REPLACED DUE TO THE ACCIDENTS THAT THE ENGINE CAN CAUSE,A CAR SHOULD NEVER SHUT OFF ON YOU WHEN YOUR DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331164June 26, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
I WAS DRIVING DOWN I70 WEST IN MISSOURI I GOT TO MILE MARKER 83.8 AND I HEAR TINK THINK AND AS I'M PULLING OVER I SEE MY CONTROL STEERING LIGHT FLASHING AND ALL SUDDEN BOOM AND THEN NOTHING. WON'T START, WON'T TURN OVER. NOTHING. I WAS DRIVING MY 2013 KIA SORENTO DOWN THE HIGHWAY AT ABOUT 72 MILES AN HOUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330759June 25, 2020
ENGINE
REAR MAIN SEAL STARTED LEAKING PROFUSELY AT 40K MILES. VEHICLE HAS BEEN TOWING TRAILER THAT'S 2000LBS BUT HAS TOW CAPACITY OF 3500LBS. CONCERNED THAT THE TOW CAPACITY IS OVERSTATED AS THE REAR MAIN SEAL SHOULDN'T BE A PROBLEM IN A NEWER VEHICLE. LOOKING AT A $1200 FIX FOR A PROBLEM THAT SHOULDN'T HAVE HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329808June 20, 2020
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING ENGINE OIL LAMP LIGHTS AND SINCE I WAS LESS THAN 2000 YARDS FROM HOME, I COSTED INTO DRIVEWAY. ENGINE OFF, I LIFTED HOOD AND CHECKED OIL AND IT SHOWED NOTHING. LOOKING BEHIND CAR, I NOTICE OIL ALL OVER BACK OF CAR REAR AND SOME ON ROAD AND DRIVEWAY. FILLED OIL AND RESTARTED ONLY TO SEE OIL BEING PUMPED SEEMINGLY OUT OF REAR MAIN AND FRONT OF TRANS. TOOK TO NEAREST DEALER WHO FIXED PROBLEM UNDER 50K WARRETEE. IT WAS OIL SENDING SWITCH LOCATED UNDER INTAKE MANIFOLD. SEAL BETWEEN METAL BODY OF SWITCH AND ELECTRIC CONNECTION OF SAME BLOW OUT. SEEMS LIKE EPOXY DID NOT HOLD. LESS THAN 17 K MILES LATER, SAME THING HAPPENS ON HIGHWAY EXIT RAMP HAD TOWED 85 MILES BACK TO LOCAL AREA SINCE KIA COULDN'T FIND MECHANIC TO WORK ON IT DURING HUNTING SEASON. 1500 DOLLARS LATER AFTER SHOWING MECHANIC LINKS TO THE OIL LEAK FIX... THEY FIX AGAIN THE SAME OIL SENDING SWITCH. SOME PEOPLE HAVE HAD IT REPLACED 3 TO 4 TIMES. CANADA HAS THIS PART AS A RECALL. WHY NOT THE USA YES I PAID FOR IT AS WARRANTEE EXPIRED DUE TO 5 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329234June 16, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE VEHICLE WAS JUMP STARTED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO KIA OF WEST NYACK (250 N. RTE 303, WEST NYACK, NY 10994) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327480June 5, 2020
ENGINE
2013 KIA SORENTO ENGINE MAKING NOISE LIKE SEWING MACHINE. BROUGHT TO KIA DEALER. AFTER 3 HOURS WAS TOLD NOTHING WRONG WITH ENGINE. TRY HIGH TEST GAS. BROUGHT CAR HOME AND THE ENGINE BLEW. WE TOLD DEALER ABOUT THE RECALL AGAIN THERE IS NOTHING WRONG WITH YOUR VEHICLE. IT HAS A GOOD STRONG ENGINE. I HAVE CONTACTED THE DEALERSHIP AND KIA MANUFACTURER. WAITING FOR CALLBACKS. THIS HAPPENED TODAY 6/5/20. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326591May 30, 2020
AIR BAGS
I GOT IN MY VEHICLE TO DRIVE IT LIKE NORMAL AND MY AIR BAG SYMBOL CAME ON AND NEVER WENT BACK OFF. NO NOISES SO FAR OR OTHER AREAS OF CONCERN. I HAD JUST STARTED UP THE VEHICLE FROM BEING STATIONARY LIKE IT IS DAILY IN THE SAME SPOT FROM WHEN I RETURN HOME FROM WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326334May 28, 2020
ENGINE
I PURCHASED THE VEHICLE IN 2017 WITH 60,000 MILES. THE TRUCK JUST HIT 100,000 MILES NOT TO LONG AGO. WHILE LEAVING THE BANK, I ACCELERATED, AND WHILE DOING SO THE TRUCK JUST SHUT OFF ON ME, NO WARNING LIGHTS AND IT DID NOT OVERHEAT. I MANAGED TO GET TO THE SIDE OF THE ROAD (THANK GOD BECAUSE IT WAS A BUSY ROAD AND I HAD MY TWO KIDS WITH ME) AND TRIED TO START THE CAR AGAIN AND NOTHING. I HAD THE CAR TOWED TO THE DEALERSHIP THAT I BOUGHT IT FROM WHERE THEY STATED THE ENGINE WAS LOCKED. I STILL OWED MONEY ON THE CAR, SO I HAD TO GET A BRAND NEW CAR WITH MY NEGATIVE EQUITY AND AM NOW STUCK WITH EXTREMELY HIGH PAYMENT. AFTER THE INCIDENT I RESEARCHED ABOUT THE KIA SORENTO S AND SEE THAT MANY PEOPLE HAVE THIS SAME PROBLEM. I HAD ROUTINE OIL CHANGES, BUT BECAUSE THEY WEREN'T AT THE DEALERSHIP THEY STATED THERE WAS NOTHING THEY COULD DO. SOMETHING HAS TO BE DONE ABOUT THIS. ME AND MY CHILDREN COULD HAVE BEEN INVOLVED IN A VERY SERIOUS ACCIDENT BY THE TRUCK JUST SHUTTING DOWN. I WOULD LIKE TO OPEN A SMALL CLAIMS CASE, AS I WAS PUT IN A BAD PREDICAMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325279May 20, 2020
ENGINE
I WAS DRIVING TO HOUSTON ON 288 HIGHWAY AT A SPEED AROUND 60..65MPH AND THE ENGINE JUST DIE I PULL OVER TRY TO START SUV BACK ON AND THE ENGINE LIGHT COME ON FLASHING SO I TOW THE VEHICLE TO MY HOUSE Y PUT A $20 DOLLARS CODE SCANNER ON IT AND A P1326 CODE COME UP ( KNOCKING SENSOR) SO I CHECK ON LINE TO SEE SOME OPTIONS AND I READ THAT THEY HAVE SOME RECALL.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325247May 20, 2020
ENGINE
WHILE DRIVING ON THE HIGHWAY A CLICKING LOUD CLICKING BEGAN. SEVERAL DASH LIGHTS FLASHED. THE VEHICLE WAS PULLED ON TO THE SHOULDER AND TURNED OFF. THE CAR REFUSED TO START. SEVERAL ATTEMPTS TO JUMP THE BATTERY WERE MADE. THE CAR WAS TOWED TO A MECHANIC WHO DIAGNOSED THE ISSUE AS ENGINE FAILURE, SPECIFICALLY THE ENGINE RAPIDLY CONSUMING THE OIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325186May 19, 2020
ENGINE
MY 2013 KIA SORENTO IS USING AN EXCESSIVE AMOUNT OF OIL IN BETWEEN OIL CHANGES. I HAVEN'T FOUND ANY OIL LEAKS. UPON STARTING THE KIA THERE IS A LOT OF WHITE SMOKE COMING FROM THE TAIL PIPE. ALSO HAS A ROUGH IDLE. CURRENTLY IN AN INDEPENDENT MECHANIC SHOP AND THEY AREN'T FINDING AN OIL LEAK EITHER. HAS BEEN DOING THIS FOR THE 3 YEARS I'VE OWNED IT. PURCHASED FROM A CAR DEALER. HAVE HAD REGULAR OIL CHANGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324897May 17, 2020
ENGINE
I WAS DRIVING MY CAR AND ALL OF A SUDDEN IT STARTED TO REDUCE IN SPEED, I SAW THE ENGINE LIGHT COME ON, THEN AS I TRIED TO PUSH THE ACCELERATOR THE CARS RPM WOULD NO GO PAST 2, SO I DROVE TO A AUTO ZONE AND RHEY CHECKED THE ERROR, THAT SAID THEY DID NOT KNOW WHAT IT WAS, SO AS I WAS DRIVING HOME THE CAR STARTED MAKING A NOISE AS ID THERE QAS METAL ON METAL, I STOPPED MY CAR AND HAD TO CALL A TOW TRUCK TO BRING HOME, AFTER DOING SOME RESEARCH I FOUND OUT THE CODE WAS FOR SOME BEARINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324206May 11, 2020
ENGINE
WAS DRIVING AROUND 70 MPH ON THE HIGHWAY AND THE ENGINE LOCKED UP, THANKFULLY WAS ABLE TO PULL OVER ON THE SIDE OF THE ROAD. SMOKE CAME FROM THE HOOD. HAD AAA TOW MY CAR TO LOCAL MECHANIC ZEILKES, WAS ADVISED ENGINE WAS BLOWN. BEARING WENT BAD. CLEARLY ALL THE SIGNS FROM RECALLED MOTORS, BUT MINE WAS NOT ON LIST. KEPT REGULAR OIL CHANGES BUT WAS TOLD OUT OF LUCK. STILL PAYING ON MY SUV TO DATE (2020). AND NOT FIXED. WITH 4 KIDS. HAD TO PURCHASE A CHEAP LITTLE VEHICLE TO GET AROUND, WHICH WE HOPE WILL LAST TILL I'M PAID OFF. JUST THANKFUL MY KIDS WERE NOT IN THE CAR AND IT WASN'T BUSY! BUT COME ON KIA YOU CLEARLY HAVE AN ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323828May 8, 2020
ENGINE
I WAS ON A HIGHWAY GETTING READY TO EXIT AND THE MY MOTOR JUST QUIT. NO SIGNS OF ANYTHING WRONG. NO WARNING LIGHTS AT ALL. OIL IS ALWAYS CHANGED AND I DO NOT TRAVEL A LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323922May 8, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING DOWN THE ROAD WHEN I NOTICED THAT ALL MY WARNING LIGHTS ON THE DASHBOARD WERE COMING ON. ALL OF THEM WERE LIT UP RED AND NOT GOING OFF. THE NAVIGATION AND RADIO SCREEN WENT COMPLETELY BLACK. I NOTICED I WAS LOSING SPEED AND TRIED TO ACCELERATE AND I HAD NO POWER TO ACCELERATE THE CAR. I WAS ON THE INSIDE LANE OF THE FOUR LANE ROAD AND COASTED TO THE MIDDLE MEDIAN ON THE FOUR LANE ROAD TO SAFELY GET MY TRUCK OUT OF ONCOMING TRAFFIC. WITH NO CAPABILITY TO ACCELERATE MY TRUCK TO GET IT OUT OF TRAFFIC THIS OPTION DEEMED TO BE THE SAFEST MANEUVER TO DO. WHEN THE TRUCK FINALLY STOPPED I HAD TO USE THE EMERGENCY BRAKE TO KEEP TRUCK FROM ROLLING. AT THIS TIME I COULD NOT TAKE THE TRUCK OUT OF DRIVE MODE AND PUT INTO PARK MODE. WITH ASSISTANCE MY TRUCK BATTERY WAS TEMPORARILY CHARGED SO I COULD HAVE THE ABILITY TO PLACE THE TRUCK IN PARK MODE. WHEN BATTERY CHARGER WAS DISCONNECTED THE TRUCK WOULD NOT START. MY 2013 KIA SORENTO SX WAS TOWED TO JOEY GRIFFIN KIA IN ROCKY MOUNT NC. TALKING WITH [XXX] IN SERVICE DEPARTMENT HE ADVISED THAT THE ALTERNATOR, BATTERY AND 1 BELT NEEDED TO BE REPLACED. THIS WILL BE A $1000.00 REPAIR. I WAS WONDERING IF THE RECALL LISTED IN THE NHTSA 17V224000 COULD BE ASSOCIATED WITH THIS. THE TRUCK IS AT THE KIA DEALERSHIP NOW SO I HAVE NO RECORDS AT THIS TIME. MY 84 YR MOTHER WAS WITH ME AT THIS TIME AND I AM GRATEFUL THAT WE WERE NOT ON THE INTERSTATE AT THE TIME THIS HAPPENED. THE OUTCOME OF THIS COULD HAVE BEEN A LOT MORE TRAGIC WITH MULTIPLE TRAFFIC FATALITIES OR INJURIES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322989May 1, 2020
ENGINE
I SEE NO OIL LEAKING FROM MY CAR, BUT I HAVE TO ADD 3_QUARTZ OF OIL EVERY 2,000 MILES. NOW I BOUGHT THIS CAR FROM PRIVATE SELLER. NOW I HAVE RESEARCHED THIS PROBLEM AND THINK THIS CAR IS IN SERVICE OIL CHECK BECAUSE IT HAS AN ORANGE DIPSTICK. HOWEVER I DON'T KNOW HOW TO VERIFY THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322470April 27, 2020
ENGINE, POWER TRAIN
WHILE DRIVING ON THE FREEWAY THE ENGINE SEIZED AND WOULD NOT MOVE.LUCKILY THERE HASN'T BEEN A LOT OF TRAFFIC LATELY BECAUSE OF THE COVID -19.I WAS ABLE TO PULL OVER SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321047April 14, 2020
ENGINE
2/11/20: DRIVING NORTH ON I-55 WHEN THE CAR SUDDENLY STARTED HESITATING AS IF IT WASN'T GETTING FUEL, I PULLED OVER & HEARD A CRACK NOISE, CAR STALLS, SMOKE COMING FROM INSIDE THE HOOD, ENGINE, OIL, BATTERY & TRANS DASH LIGHTS LIT UP AFTER THE NOISE & SMOKE, BUT OIL GAUGE NEVER EVER GOT HOT (EVEN BEFORE THIS) I OPENED HOOD & SAW LIQUID HAD EXPLODED UNDER THE HOOD. I TRIED TO START THE CAR & IT WOULDN'T. THE NEXT DAY, HAD IT TOWED TO A SHOP, THE MECHANIC SAID: 'ENGINE IS BLOWN & NO CLUE WHY, THERE'S A HOLE IN THE ENGINE BLOCK & NOTHING YOU COULD'VE DONE TO PREVENT IT, IT DEFINITELY SEEMS LIKE A MECHANICAL DEFECT & IT WAS JUST A MATTER OF TIME BEFORE IT BLEW.' SO IMAGINE MY CONFUSION WHEN MY 2013 VEHICLE'S ENGINE (MAINTAINED PERFECTLY AS I HAD FREE OIL CHANGES THROUGH KIA SO I GOT THEM DONE REGULARLY & IT'S ALL IN THEIR SYSTEM) RANDOMLY BLOWS & MECHANIC HAS NO IDEA WHY. I RESEARCHED & 0 OPEN RECALLS, KIA HEADQUARTERS SAID IT'S MY RESPONSIBILITY AS MY VIN NOT INCLUDED ON RECALL DETAILING MY EXACT COMPLAINT BECAUSE IT DIDN'T HAVE A GFI ENGINE. THIS IS OBVIOUSLY A MECHANICAL DEFECT AND KIA SHOULD BE HELD ACCOUNTABLE AND RESPONSIBLE FOR REPLACING THE DEFECTIVE ENGINE ON MY CAR!! I'M NOW WITHOUT INCOME DUE TO THE CORONAVIRUS PANDEMIC HAPPENING, SO I CAN'T AFFORD THE CAR PMT THAT I'M RESPONSIBLE FOR A VEHICLE I JUST PURCHASED 12/2018!! THIS IS HORRIFYING THAT KIA REFUSES TO REPLACE MY ENGINE. I'M A SINGLE MOM WITH 2 KIDS (8 & 9) TRYING TO SURVIVE & THEY REFUSED TO EVEN GIVE A LOANER WHILE I TRY TO RAISE THE MONEY TO PAY FOR A USED ENGINE TO BE PUT IN. THIS HAS PUT ME IN A HORRIBLE FINANCIAL SITUATION AS I RENTED A CAR FOR A MONTH BEFORE THE LOCKDOWN & COULD HAVE USED THE $ TOWARDS REPAIRS BUT I HAD TO WORK SO I HAD NO CHOICE, BUT NOW CAN'T AFFORD ANYTHING SO I'M JUST STUCK WITH NO HELP AT ALL FOR SOMETHING THAT IS NOT MY FAULT. KIA IS RESPONSIBLE & I'M OUT OF OPTIONS & HELP.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320436April 7, 2020
ENGINE
DRIVING ON INTERSTATE ABOUT 70 HEARD A LOUD KNOCK IN THE MOTOR IMMEDIATELY LOST POWER TALK TO THE MECHANIC HE SAID BEARINGS WERE WORN OUT AND IT THREW A ROD 114,000 MILES ON CAR OWN CAR SINCE IT WAS BRAND NEW CAT MAINTENANCE ON IT CHANGE THE OIL EVERY 3000 MILES KIA SAYS IT'S NOT IN THE RECALL NUMBER SC147BUT IT SAYS ALL 2013 KIA SORRENTO'S
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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