Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11350676August 21, 2020
ENGINE
CONNECTING ROD SHOOT OUT THE ENGINE AND WENT THROUGHT THE 4TH CYLYNDER OPENING A BIG HOLE. THIS VEHICLE HAS ONLY 47000 MILES. THIS BREAK DOWN HAPPENED IN THE MIDDLE OF A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350361August 20, 2020
ENGINE
BEARING WERE BAD AND IT CAUSED MY ENGINE TO SEIZE AND STOP WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350390August 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED WHILE DRIVING 30 MPH, THE ENGINE SEIZED. THERE WAS AN ABNORMAL KNOCKING NOISE DETECTED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE ENGINE BEARINGS FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED ALL STAR KIA OF SAN BERNARDINO (735 SHOW CASE DRIVE NORTH, SAN BERNARDINO, CA 92408, (888) 480-0418) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THAT OF NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349019August 13, 2020
ENGINE
IN DECEMBER OF 2018, MY FATHER IN-LAW WAS DRIVING THE VEHICLE ON THE HIGHWAY, AND THE ENTIRE VEHICLE SHUT DOWN(ENGINE, LIGHTS, STEERING, EVERYTHING). WE TOWED IT TO THE DEALERSHIP, AND THEY STATED THAT IT WAS A FAULTY BATTERY, AND HAD US PAY TO REPLACE IT. WHEN WE TOOK THE OLD BATTERY BACK TO ADVANCE AUTO PARTS, THEY STATED THAT THE OLD BATTERY WAS FINE AFTER TESTING IT. IN MARCH OF 2019, WE STARTED TO HEAR A KNOCK IN THE ENGINE AT OR OVER 2000 RPM. WE TOOK THE VEHICLE IN TO THE DEALERSHIP, AND THEY STATED THAT THE VEHICLE HAD ADVANCED BEARING WEAR, AND THE ENGINE WOULD NEED TO BE REPLACED. THEY STATED THAT AS THERE WAS NO RECALL, THAT WE WOULD BE RESPONSIBLE FOR THE REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348571August 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT HIS VEHICLE WOULD SHUTOFF WITHOUT WARNING WHILE AT A COMPLETE STOP, OR WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT STATED THAT ONCE THE VEHICLE WAS RESTARTED, THE VEHICLE WOULD RESUME NORMAL OPERATION. THE CONTACT HAD TAKEN THE VEHICLE TO TROPHY KIA OF CARSON (22020 RECREATION RD, CARSON, CA 90745) ON THREE SEPARATE OCCASIONS HOWEVER, EACH TIME, THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000. The vehicle shut off randomly. RPM Gauge will go to zero while driving streets or Freeway. Consumer would have to pull over and shut off. our and restart to reset car to run properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348370August 10, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE GEAR SHIFTER STIFFENED UPON SHIFTING GEARS AT VARIOUS SPEEDS, AND THAT THE BRAKE SHIFT INTERLOCK MECHANISM WAS FRACTURED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD CONTINUE TO ROLL FORWARD ONCE PLACED IN PARK WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO ROWE KIA AUBURN (699 CENTER ST #4, AUBURN, ME 04210) WHERE SHE WAS INFORMED THAT SINCE THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN) WAS ALREADY PERFORMED ON THE VEHICLE, SHE WOULD HAVE TO PAY OUT OF POCKET FOR THE SECOND REPAIR. THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND SHE WAS INFORMED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER ALSO MENTIONED THAT SINCE OTHER REPAIRS ON THE VEHICLE WERE PERFORMED BY A THIRD PARTY, THEY COULD NO LONGER OFFER ASSISTANCE FOR THE REPAIR OF THE VEHICLE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344296August 10, 2020
ENGINE
TRUCK WAS LEAKING FLUID. CUT OFF IN THE MIDDLE OF ME DRIVING ON NEW JERSEY PARKWAY. TRUCK WAS ALSO SMOKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344208August 9, 2020
AIR BAGS
THE AIRBAG LIGHT CAME ON AND REMAINED ON. WE TOOK IT TO THE DEALERSHIP TO HAVE IT TESTED. FIRST WE HAD TO PAY A FEE TO HAVE THE DIAGNOSTIC TEST RUN. WE WERE THEN INFORMED THAT THE SENSOR IN THE PASSENGER SEAT HAD GONE BAD AND THE AIRBAGS WOULD NOT DEPLOY WITHOUT US REPAIRING IT. THE COST TO REPAIR IT WAS $2,000 BECAUSE THE ENTIRE SEAT HAD TO BE REPLACED. THAT WAS TWO WEEKS AGO. NOW THE AIRBAG LIGHT IS ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343825August 7, 2020
ENGINE
WHILE DRIVING THE VEHICLE AT ABOUT 50MPH, THE RPM GAUGE ROSE SIGNIFICANTLY AND THE CHECK ENGINE LIGHT CAME ON. I STOPPED THE VEHICLE AND RESTARTED IT AND THE SAME THING HAPPENED AGAIN. I THEN HAD THE VEHICLE TOWED TO MY LOCAL MECHANIC AND HE INDICATED THAT THE ENGINE WAS FAILING AND SHOULD BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343833August 7, 2020
SEATS
2 FRONT HEATED SEATS OVERHEATING. STARTED OVER 1 YEAR AGO. TAKEN IN TO KIA FOR CHECK, NO PROBLEM FOUND. OVERHEATING CONTINUED WHILE DRIVING OVER THE PAST YEAR. TAKEN FOR KIA SERVICE THIS WEEK. CORROSION IN WIRING OF PASSENGER SEAT. SEVERAL REPAIRS MADE TO DRIVERS SEAT. NO FIRE, BUT WAS A CONSTANT CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343595August 6, 2020
ENGINE
DRIVING ON INTERSTATE THE CAR SUDDENLY LOST POWER AND SLOWED DOWN THEN STOPPED. I WAS ABLE TO MOVE OVER AND GET OFF ON THE EXIT AND ROLL DOWN HILL OFF THE ROAD. THIS WAS VERY DANGEROUS. THE VEHICLE WOULD NOT START, HAD TO BE TOWED 80 MILES HOME. MOTOR SEEMS TO BE SEIZED. HAVE HAD NO PROBLEMS WITH IT UNTIL NOW, NO WARNING AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343712August 6, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
JULY 3, 2020 CAR CAUGHT ON FIRE. ENGINE REPLACE 2017. LESS THAN 40,000 MILES ON NEW MOTOR. 2019 HIGH PRESSURE FUEL PUMP RECALLED. IT WAS INSPECTED AND REPLACED.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11343731August 6, 2020
ENGINE
ALL THE OIL LEAKED OUT AND THE ENGINE FROZE. I WAS STUCK ON A MAJOR HIGHWAY. THERE WAS A RECALL FOR THIS. I WENT TO THE DEALER AND THEY OFFERED FREE OIL CHANGE THIS WAS WHEN RECALL NOTICE CAME OUT BUT THEY NEVER FIXED THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341836July 28, 2020
ENGINE
ENGINE LIGHT CAME ON CODE WAS SHOW CAM SHAFT SENSOR NEEDED TO BE CHANGED AFTER CHANGING THE SENSOR ENGINE LIGHT WAS RESET. SAME DAY CODE POPPED BACK ON SHOWING SAME CODE. AFTER TALKING TO MULTIPLE REPAIR SHOPS I AM BEING TOLD TO REPLACE THE COMPUTER AND OR TIMING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340778July 21, 2020
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ON I 81 IN SHENANDOAH COUNTY VA MY KIA STARTED LOSING POWER, LOWING THE SPEED I COULD DO AND THE RPMS RIGHT IN FRONT OF A SEMI TRUCK. IT HAS HAPPENED SINCE THEN AND ACTUALLY BEFORE THEN BUT WAS NEVER AS SCARY. THE DEALERSHIP HAS NOT BEEN ABLE TO DUPLICATE THE ISSUE OR FIND ANY CODES IN THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340503July 20, 2020
ENGINE
ON 05-02-20 WHILE GETTING ON THE FREEWAY. MY KIA ,SORENTO(2013) STALLED AND HAD TO PULL INTO THE EMERGENCY LANE. SHUT VEHICLE OFF WAITED FOR A MINUTE, RESTARTED AND NO WARNING LIGHTS ON. DROVE 1/4 MILE, ENGINE STARTED KNOCKING/PINGING. HAD TO BE TOWED REPAIR SHOP. METAL FOUND IN OIL, ROD KNOCKING. 116072 MILES ON UNIT. HAVE ALL REGULAR MAINTENANCE RECORDS. ENGINE REPAIRED @$ 5,636.00 I JUST COULDN'T PUT A TARP OVER IT. DEALER STATED NO RECALL ON 2.4L MFI PAST LIMITED WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339227July 13, 2020
AIR BAGS
AFTER DRIVING THE CAR APPROXIMATELY 25 HIGHWAY MI. AIRBAG INDICATION LIGHT ILLUMINATED ON DASH, WHILE CAR WAS IN MOTION, AND WOULD NOT GO OUT. AFTER ARRIVING AT DESTINATION AND PARKING AND SHUTTING OFF CAR, RESTARTED ENGINE AGAIN STATIONARY, AIRBAG INDICATION LIGHT ILLUMINATED ON DASH UNTIL SEATBELT INDICATION FINISHED FLASHING, THEN TURNED OFF ONLY TO RE-ILLUMINATE AFTER A COUPLE SECONDS AND STAY LIGHT. SHUT OFF CAR, REMOVED AIRBAG FUSE (15A) AND RESTARTED VEHICLE STATIONARY, RESULTED IN INDICATION REMAINING ILLUMINATED THE ENTIRE TIME AFTER STARTING CAR (INSTEAD OF SHUTTING OFF AND COMING BACK ON AFTER SEATBELT INDICATOR SHUT OFF). SHUT OFF CAR, REPLACED AIRBAG FUSE (15A) AND RESTARTED VEHICLE, RESULTED IN INDICATION LIGHT ILLUMINATED ON DASH UNTIL SEATBELT INDICATION FINISHED FLASHING, THEN TURNED OFF ONLY TO RE-ILLUMINATE AFTER A COUPLE SECONDS AND STAY LIGHT. ADDITIONAL INFO: CAR HAS 130K MILES, BUT ENGINE WAS REPLACED AT ~115K UNDER WARRANTY, SO ENGINE IS ONLY ~15K OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338774July 11, 2020
ENGINE
WE WERE DRIVING BACK FROM A POST OP SURGERY APPOINTMENT WHEN THE CHECK ENGINE LIGHT STARTED FLASHING. IT HAS NEVER GONE OFF BEFORE. WE STOPPED AT THE NEAREST AUTO SHOP AND THE CONNECTING ROD BEARING IS BAD IN THE ENGINE AND A WHILE NEW ENGINE IS NEEDED. THIS IS A KNOWN RECALL FOR THIS CAR, MAKE, MODEL, AND YEAR. SOMEHOW IT DOES NOT INCLUDE MY VIN NUMBER IN THE RECALL, BUT WE ARE HAVING THE SAME EXACT PROBLEM. I HAVE INVOICES STATING THIS FROM THE AUTO SHOP I CAN EMAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337642July 6, 2020
AIR BAGS
I WAS DRIVING ONE DAY ON THE HIGHWAY AND THE AIRBAG LIGHT CAME ON FOR NO REASON. I WAITED A FEW DAYS TO SEE IF THE INDICATOR LIGHT WOULD GO OUT AND IT DIDN'T. I AM AFRAID IF I GET INTO AN ACCIDENT THE AIRBAGS WON'T FUNCTION PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337700July 6, 2020
ENGINE
ENGINE STARTING KNOCKING/TICKING. CAR THEN STALLED ON THE HIGHWAY. WAS ABLE TO RESTART & DRIVE TO EXIT. CAR WAS TOWED TO DEALER WHERE PER TEST, ENGINE LOCKED UP. DEALER INFORMED NEEDED NEW ENGINE. NOT COVERED BY RECALL AS NOT GDI ENGINE BUT KIA WOULD NOT ANSWER WHY ONLY GDI ENGINE EVEN THOUGH SAME BLOCK(2.4).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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