Kia Sorento Complaints (2024)

37 consumer complaints on file.

#11680690August 14, 2025
STRUCTURE:BODY
The trim on my vehicle will not stay snapped down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676094July 25, 2025
VISIBILITY/WIPER
The vehicle was driven home from work, parked outside in a secluded spot. When I went to leave like an hour later, there was a huge crack in the windshield on the driver side. The crack seemingly appeared out of nowhere, and there is no chip, indicating that it was hit by something that would’ve caused the crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673136July 13, 2025
ENGINE, POWER TRAIN
Vehicle hesitation, transmission slippage at low speeds for up shifting and hard shifting. Pulled out of a parking lot onto a main road from stop and my vehicle would not upshift and sounded like I was in neutral and would not accelerate. I had a vehicle behind me that almost rear ended me, I pulled over and had to put the vehicle in park. Once restarted, it would shift again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673135July 13, 2025
ELECTRICAL SYSTEM
Horn has stopped working. Appears it happens often with the 24 sorento. Almost had a car collision due to the inability to warn the driver of the other car that I was in my lane. I do have an appointment to have it looked at, but not for almost 2 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11671506July 7, 2025
ELECTRICAL SYSTEM
Both Horn units need to be replaced . It's been confirmed by Safford Brown Kia in Manassas ,Virginia. The dealership did not have the parts and I have to wait 3 to 4 days for the parts to come in. In the meantime I have been driving the vehicle without an active horn because I was not given a loaner vehicle . I did call Kia Customer service whom stated that they are not aware of an open recall for my issue .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668617June 23, 2025
STRUCTURE:BODY, ELECTRICAL SYSTEM, ENGINE
On March 19 I completed my 8,000 mile oil change and then drove to Florida. I had a warning light to change my oil since the company did not reset it. Unsure of the other warning lights. As I was driving in Florida on the interstate the car started having issues. It was making a noise, then started smoking and by the time I got off the exit and got out the front right of the car was in flames. I was transported to the ER with smoke inhalation. The car in still in Clermont, FL with no resolution. The car has been inspected by the insurance and a third party inspector. The last I was told the inspection report is with the Kia engineers. I am unaware at this point what the failure was that led to the fire. No response from Kia for over a month.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11666770June 13, 2025
STRUCTURE:BODY
Driving on interstate during a partly cloudy day at 53 degrees going 65 mph. There were vehicles approximately half a mile away in the front of us and approximately 2 car lengths behind us with no noticeable debris on the road. Moon roof was fully extended and the moon roof exploded without warning (not due to rocks). It sounded like a gun shot went off and we were covered in glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11664705June 3, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On two separate occasions, my 2024 Kia Sorento has activated its automatic emergency braking system, as if anticipating a potential forward collision on an empty Florida highway. The dashboard lights illuminate precisely before the forward collision warning and emergency braking lights activate and commence engaging. Since then, I have noticed a loose sensation in the steering wheel and a diminished braking response. Also screen on dash will randomly shut down and will not allow me to check my vehicle systems or to Kia connect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659390May 6, 2025
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The passengers window will not roll down the sound of clicking you can hear though when switch pushed this is a VERY common ongoing issue via KIA SORENTO COMMUNITY THREAD THAT GOES BACK OVER 7 years it’s never addressed or serious it seems for the services dept of several member’s experience to find the cause leading to ongoing hassle and inconvenience for those with one dealer hours away and the vehicle as NEW BRAND NEW ONLY 3k miles as mine! It’s a safety issue to say the least children on board
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655357April 18, 2025
EXTERIOR LIGHTING
Front headlights are fogging up and blocking headlights. Dealership has looked at the issue and waiting for KIA to approve the replacement. No action yet, but if this is happening to my SUV, I'm sure others are having the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642580February 13, 2025
STRUCTURE:BODY
The rear glass panel on the panoramic sunroof shattered without being bumped or hit, the gar is garage kept and in a treeless parking lot in day. The loud noise as well as damger of glass falling into back seat of car is dangerous. Am taking it to dealership this weekend for them to diagnose a cause but were unable to see us for three days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638983January 28, 2025
ELECTRICAL SYSTEM, SERVICE BRAKES
No less than 6 times in approximately 8000 miles the vehicle has lost all electrical power while driving and then regained power. All interior electric components are lost, power steering, headlights, everything. Twice it has completely stalled out when this has happened. I cannot recreate the issue on-demand. On occasion, the vehicle will not hold a hill. It will drift backwards when taking your foot off the brake. Again, this is not reproducible and is completely random.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636639January 17, 2025
ELECTRICAL SYSTEM
The day after I purchased the brand new vehicle the infotainment screen began displaying “No Camera Signal Received. Please try again later “. This would occur about 50% of the time I put it in reverse. I returned to the dealership I purchased from and showed a photo of the message. The technician was unable to duplicate the issue and I was told I could leave the vehicle for a few days for a diagnostic but I was not able to leave it that day so I left. I contacted the dealership closest to my home and scheduled an appointment. Before the appointment date the instrument panel began malfunctioning going from a red screen to green then black then normal. During those times it could not display the speed or any warnings. Also by this time I received a diagnostic warning from my Kia Connect app regarding the front camera system issue FRCMR C2A2397. At the closer dealer I showed a photo and video of the malfunctions and the No Camera signal was displaying when the worker took in the vehicle. As of now the vehicle is still in the shop on day 12. The technician was able to duplicate the problem and a part has been ordered and received and may be installed next week. I have attached below a photo of the camera signal screen and only screenshots of the instrument panel video since the video was too large to send.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621683October 24, 2024
STRUCTURE:BODY, ELECTRICAL SYSTEM, WHEELS
Reason is unknown, was driving down road and car yanked to the right cause family to wreck in to a guard rail, no lights appeared before wreck, it was not raining and was not speeding. Clear sunny day. Police report has been made and has made several attempts to contact KIA, car has been in body shop since July. Wreck has happened in July. Car is still at body shop KIA told body shop there was no time line on getting any parts to repair, they do not know if it will be this year.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11602826July 16, 2024
SEATS
The rear passenger seat has a major safety issue. The back will pop forward and then the entire seat moves forward pushing the passenger into the back of the passenger seat. I have brought this to the dealership two times now and it is still an issue that they now refuse to repair. I have video but can't load it here.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11595462June 20, 2024
ENGINE
Kia has failed to provide proper protection for their radiator on their Sorento and Telluride models. There are many many many reports online of these radiators sustaining damage which should not have occurred, and Kia refuses to cover any of these repairs under any type of warranty. In my example, my brand new 2024 Sorento with 1,300 miles overheated and dumped all of its coolant due to what the Kia dealership claimed was a puncture in the radiator. The vehicle was never driven off road, and had never been hit by anything. If Kia has a guard in place to prevent this from happening, the guard is insufficient and should be a concern. Kia refused to cover this issue under their warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576628March 11, 2024
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? The car suddenly shutoff How was your safety or the safety of others put at risk? I was doing a U-TURN when the vehicle turned off. It took about a minute for the car to turn on and I was left in the middle of the road. Has the problem been reproduced or confirmed by a dealer or independent service center? Not yet. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not Yet Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? None
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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