Kia Sorento Complaints (2019)

435 consumer complaints on file.

#11582610April 12, 2024
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582435April 11, 2024
ENGINE
I was driving on the highway and the engine started shaking and slowing down and wouldn’t allow me to put power towards the vehicle. Had towed back to my house
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581947April 9, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2019 Kia Sorento. The contact stated while her daughter was driving at an undisclosed speed, an abnormally strong fuel odor was detected inside the vehicle. The vehicle was parked outside the garage due to the strong fuel odor. The vehicle was taken to an independent mechanic, who advised the contact to stop driving the vehicle due to a possible fire risk from a failed fuel pump. The fuel pump was replaced. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580622April 2, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Days prior to routine scheduled maintenance, several warning lights came on. There was a display of Front Collision Warning. Service department could not replicate the warning lights. Days later, the warning and lights came on more frequently. Took car into dealership and they confirmed a problem. Service department replaced: BR001 HECU 26238 C and 58910-C9600 Hydraulic Unit Assy. As I understand this motor is the main component in having the anti-lock braking system functioning normally. The service department told me to keep the receipt, since it wasn't under warranty, in the event there was a product recall. My concern: Even though there were warning lights the warning wasn't significant enough to indicate that there was a potential safety hazard with a malfunctioning brake system. I submit this in the event there are other incidents of this nature that could possibly warrant a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580766April 2, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Kia Sorento. The contact stated that while driving at an undisclosed speed with the cruise control activated, the ABS, ESC, Check Forward Collision-Avoidance Assist System, and Auto Hold warning lights illuminated. The cruise control was then inadvertently deactivated. The vehicle was taken to an independent mechanic, who diagnosed that the hydraulic electronic control unit (HECU) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579459March 26, 2024
ENGINE
I was driving on the highway with my two children when my car initially kept overheating so I pulled over to let it cool and add water to the anti coolant piece as it had been leaking. Then once my car cooled all the way down I proceeded to drive that is when it started to fluctuate and kept going hot then cool and it did that for a while before it overheated again. So I pulled over again and this time when I turned my car off it wouldn’t start. And there was a burning smell. My brother came to get us and he’s a mechanic so when he got there he said it smelled like oil and anti coolant were mixing. And that I would probably need a new engine. Towed ot to the dealership ran the diagnostic and they said it was a blown head gasket and I need a new engine. Not once did any of my dash lights come on, and I’ve had the dash reset several times because every time something goes down in my car the light for it never comes on. My kids life and mine as well were put at risk because my he motor could’ve caught fire or we could’ve gotten hit if it would have locked in the middle of me driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578439March 20, 2024
STRUCTURE:BODY
PAINT CHIPPING OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577744March 16, 2024
UNKNOWN OR OTHER
I bought this car in October of 2019 off of the show room floor and around July 15, of 2022 the paint on the hood of my car just started peeling for no reason. Over time the peeling has increased rapidly. I would like for this to be fixed. The color of my car is pearl white.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577468March 14, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Check forwarded collision was on and it has disabled my traction control and abs light was on kia had me make an appointment 3 weeks out. Was leaving for work and it was rainy I was doing 30 in a 40 and I tried stopping to slow down because there was a car in front of me stopped at a yeld so I tired to stop harder but back of car stating sliding our so I had to quickly make a move to get to the lane next to me and there is no one over there and I went over a curb and resulting in totalling my car
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11577144March 13, 2024
UNKNOWN OR OTHER
Fuel pump leaking gas due to faulty design
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577203March 13, 2024
ENGINE
The contact owns a 2019 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle made an abnormal sound and then lost motive power. The check engine warning light was illuminated. The contact pulled over and was able to drive to the residence. The vehicle was taken to an independent mechanic, who advised the contact to take the vehicle to the dealer. The vehicle was then taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 70,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575564March 5, 2024
SUSPENSION
I purchased my 2019 Kia Sorento with 7,000 miles on it. A few moths after purchase, I began having suspension issue with it. My rear tires were being worn out very quickly and a tire repair shop suggested that I have Kia dealership check out the shocks, which I did. Kia Service Center diagnosed the vehicle and replaced the shock absorbers due to leakage. Almost 2 months later, I took my Sorento back to the same Service Center due to loud squeaking noises and the up and down of the vehicle anytime I drove over the smallest hump or bump in the road. Kia found that the strut mount and bearings were coming apart and Kia supposedly replaced the sway bar along with the bearings and struts. After one month, I had to take the vehicle back for the same issue. It was supposedly fixed again but a few moths later, the loud squeaking came back and has gotten worse over time. I took my truck to Kia again for the same issue and they are now saying that the sway bar bushings have went bad. Well they supposedly just replaced the old sway bar last year and it is already needing new bushings. I have searched online and found the front sway bar of KIA's to be a major defect problem and consumer's having to continuously replace the front sway bar on their KIA. A bad sway bar can not only impede your ability to control and handle your vehicle, but it can also be the cause of an accident. With so many consumer complaints on this issue, I am unsure why there has been no recall on the sway bar and bushings of KIA vehicles. Whether the vehicle is new with new parts or the part has been replaced, this is definitely an issue that needs to be investigated immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574219February 27, 2024
ENGINE
The Kia burns oil quickly. The oil light used to come in between oil changes. Last oil change the service station said the dip stick was dry but the oil light hadn’t come on at all. A week after the oil change we checked the oil level and the stick came out clean(no oil)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572888February 20, 2024
ENGINE
Vehicle has engine oil leak, started months ago but no warning lights - determined there was a problem due to the oil drippage on driveway. Took vehicle to dealership, known problem of oil filter housing and it has to be replaced. Part on back order. Not repairing the problem can force the engine to seize and stall while driving, hence, I haven't been driving the vehicle due to concerns about it seizing. This is a known problem subject to two class action settlement suits and the problem STILL occurs. Why isn't a recall being done to address this problem at no cost to the customers?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572667February 18, 2024
ENGINE
Oil pan cracked to the right side of the drain plug about an inch long
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570517February 7, 2024
ENGINE, POWER TRAIN
I was driving and car lost power, couldn’t drive anymore
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569952February 5, 2024
ENGINE
The contact owns a 2018 Kia Sorento. The contact stated while reversing into the garage, the contact’s husband noticed a large amount of oil on the ground. The check oil warning light illuminated when the vehicle was stopped. The contact’s husband changed the oil and added 8 quarts of oil to the engine and within a week, the check engine warning light illuminated again. The contacts husband rechecked the oil level and there was no oil in the oil pan. The contact’s husband took off the front passenger tire and saw that the oil filter housing was leaking. The dealer was contacted to purchase the oil filter housing part; however, the contact was informed the part was on backorder with no estimated time for arrival of the parts. The manufacturer was made aware of the failure. The contact stated that without the part, the vehicle was undrivable. The approximate failure mileage was 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569792February 4, 2024
STRUCTURE:BODY, ENGINE
My cars white paint is coming off the body. My car is loosing oil really fast.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568929January 31, 2024
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
I was driving down the road, no service lights were on and my car backfired twice and was engulfed in flames within seconds. My car completely burned, it was a total loss, but I’m being told my vehicles vin wasn’t included in the recalls when it very well should be.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11569076January 31, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2019 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle hesitated and shuddered. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module (TCM). The mechanic determined that the transmission needed to be flush and the TCM needed to be reprogrammed to the factory settings. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 80,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento