Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11638895January 27, 2025
ELECTRICAL SYSTEM, VISIBILITY/WIPER, UNKNOWN OR OTHER
The rear camera on my 2016 Kia Sorento no longer works. Over the past year, the camera images have been getting blurry and smaller. Now, there is no indication or warning of cars or people behind my vehicle, which is a safety concern. I found online that there is a recall on the rear camera for this model, but the dealership claims they haven't been informed. I'm worried about the safety risks this presents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637550January 22, 2025
POWER TRAIN
The contact owns a 2016 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V612000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the shift lever was easily moved without the brake pedal being depressed. The dealer was contacted, and an appointment was rescheduled several times. The contact stated that once the parts were available, the dealer informed the contact that there would be a charge to replace the shifter assembly, even though the VIN was included in the recall. The manufacturer was made aware of the issue and assisted the contact with scheduling an appointment with another dealer. The failure mileage was 134,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637167January 20, 2025
ENGINE
I was driving my Car when it stalled the police helped me to get my car towed to my home I then had it towed to Gilbert Az Kia Dealership where it is now and waiting for Kia to approve Engine Replacement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636283January 16, 2025
POWER TRAIN, ELECTRICAL SYSTEM
I am financing a 2016 Kia Sorrento from the Burns Ford of York by here pay here of South Carolina I had the car for less than two weeks and the car would not go in park and sometimes it would not come out of park . I am trying to find all recalls that have been fixed on the car before vin# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636300January 16, 2025
ENGINE
Failed engine - piston rings broke randomly while driving down the road. Fourth cylinder not holding any compression. Not even 100k miles on the vehicle. Mechanic stated there was no contributing factors to the engine failing. No warnings and/or engine lights that something was wrong with the vehicle. One minute it was running fine, then the next minute it wasn't. Car is unrepairable without putting an entirely new engine in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636188January 15, 2025
SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
My grandchildren and I were on our way to the Dentist, I stopped at a store, put the vehicle in park while waiting on my grandson to come out of the store. Then I proceeded to try to put the gear shift in drive but it was stuck in park. I could not remove the gear shift out of park. I was scared and so was my grandchildren.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635214January 10, 2025
POWER TRAIN
The contact owns a 2016 Kia Sorento. The contact stated that after shifting the vehicle into park(P), the gear shifter would fail to shift out of the park(P) position. The contact would be forced to use a screwdriver to open the shift lock release button in an effort to shift gears. The contact also mentioned that the check engine had appeared on the instrument panel. The contact used a code reader that determined that the transmission range sensor circuit was defective and needed to be replaced. The vehicle was not repaired. The manufacturer had yet to be notified of the failure. The failure mileage was 162,747.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633745January 2, 2025
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 70 MPH, the vehicle lost automotive power. The check engine, oil pressure, and the low tire pressure warning light were illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was towed back to the dealer where it was diagnosed that the engine needed to be replaced. The contact attempted to contact the manufacturer; but received no response. The manufacturer was not notified of the failure. The failure mileage was approximately 145,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633167December 30, 2024
ENGINE
I was driving on the Thruway and suddenly my check engine light came on and a large plume of black smoke came from the exhaust. The car was misfiring badly. I nursed it home and the next day took it to my mechanic, hoping it was a coil or plug. I had almost zero compression in cylinder #2. I then took vehicle to his engine repair shop. The owner told me the next day that I needed a new engine. I picked it up the next day and took it to my dealer, and they also told me I needed a new engine as well as a new intake manifold. Cost was $10,550.00. There were no warning lights or messages prior to the incident. There was a 1" X 1" hole in my intake manifold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633196December 30, 2024
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving 20 MPH and making a left turn, the vehicle lost power. The accelerator pedal was depressed down to the floorboard; however, the vehicle failed to respond. The contact drove the vehicle for a mile to the workplace. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the head gasket and upper radiator hose had failed and needed to be replaced. The vehicle was not repaired. The failure had occurred on 8 occasions. The contact stated that the engine overheating had persisted. The vehicle was taken to a second independent mechanic where it was diagnosed and determined that the engine block was cracked. The manufacturer was not notified of the failure. The failure mileage was 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633277December 30, 2024
ENGINE
Vehicle check engine light came on, vehicle lost power, sputtered and died. Will not run. Towed to dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632212December 23, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2016 Kia Sorento. The contact stated that while the vehicle was stationary when the engine stalled. The vehicle was not able to restart. The vehicle was not towed to a dealer. The vehicle was not diagnosed. The manufacturer was contacted. However, the contact did not speak with anyone. The contact parked the vehicle to be not driven any longer as it was a safety concern. The contact received 3 notifications of NHTSA Campaign Number: 22V612000 (POWER TRAIN ). The failure mileage was 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631291December 17, 2024
ENGINE
The engine was smoking. I had smoke coming through the vents in my car. The turbo is leaking and now it’s dangerous to drive. The dealership isn’t even recommended fixing it. The car is not safe to drive and has not been since I purchased it.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11630911December 16, 2024
POWER TRAIN
While sitting in park the parking shift level assembly was bumped by a hand bag by someone getting in the vehicle car shifted out of park into reverse and began to roll backwards while the person was still getting in the car. At the time the driver did not have any foot on the brake Or accelerator. Further discovery show that the car could be shifted out of any gear Including park at any time without applying the brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630917December 16, 2024
ENGINE
Kia is refusing to fix the engine. The car is supposed to have a lifetime replacement on engine. Kia is saying that I did not get a recall done, but none is listed on your website for what they said I needed done. I have been trying to reach a supervisor at Kia Corporate for 1 week without success.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630644December 13, 2024
ENGINE
Blown head gasquet and stripped head bolts repaired 2023 Blown engine December 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630041December 11, 2024
ENGINE
Car only has 89K miles on it and is garaged and maintained. Went to run an errand yesterday and all of a sudden engine started knocking and sputtering. I then experienced loss of power and the engine light came on. That was the first and only time the engine light has ever come on. Pulled over, checked oil and it seemed very, very low and a burnt smell. It had only been 4K miles since the car was serviced. Husband came and added oil, allowed to idle for about 5 miinutes to see if it improved. It did not. The knocking continued. Shut it off and called AAA and had it towed to the dealership. I just learned this was a known issue and there was a class action lawsuit that I apparently missed out on because I never received the notice yet I have lived at the same address for 20 years.I checked for recalls with the VIN # and nothing comes up, however, clearly there is something wrong with an engine that gets driven less that 10K miles per yesr. Dealer says they're not sure if Kia will replace the engine but they suspect that is what needs to happen. I am furious!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629980December 10, 2024
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
The contact owns a 2016 Kia Sorento. The contact stated that either while driving or while parked, the body control module failed to respond as designed while depressing the brake pedal. The vehicle was taking to an independent mechanic where it was diagnosed that the body control module needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629478December 8, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Unknown component or system failed. My car suddenly stalled while on the highway, not allowing me to increase speed (over 40 mpg) and then stopped. I was scared to death when that happened on the highway as we could have been hit by other vehicles. I was able to restart it but it kept doing it, gradually reducing my speed to 20mpg then a lamp warning sign appeared. The car only has 50,000 miles on it and no warning light or prior failure before this happened on 11/29/2024. I took it to Kia for inspection and they told me if the engine will have to be replaced, it will take 3 months. They took my car in for inspection and I am now 10 days without a car and I have not yet heard from Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629232December 6, 2024
ENGINE
I have warranty and extended warranty for my engine which completely died on my after 8 years.I went to file the warranty claim and it was denied now they are reviewing my extended warrenty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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