Kia Rio Complaints

1,336 consumer complaints on file.

#11626919November 22, 2024
ENGINE
The contact owns a 2023 Kia Rio. The contact stated that while driving 40 MPH, the vehicle lost motive power. There was no warning light illuminated. The contact pulled over to the side of the road and restarted the vehicle; however, the failure persisted. The vehicle restarted; however, the transmission failed to shift into gear. The vehicle was towed to the residence. The following day the contact was able to start the vehicle and the vehicle was taken to the dealer to be diagnosed. The dealer found no failure with the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624943November 13, 2024
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
The contact owns a 2016 Kia Rio. The contact stated while driving at various speeds, the interior rearview center mirror failed to remain in place after manually being positioned. The local dealer was contacted; however, the contact was informed that the warranty had expired after 5 years from the manufactured date. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624705November 12, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Rio. The contact stated that while her son was driving at approximately 35 MPH, the vehicle stalled. The contact stated that her son was unable to restart the vehicle and had the vehicle towed back to the residence. The contact was not aware of any warning lights being illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact related the failure to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624698November 12, 2024
SERVICE BRAKES
When traveling 60 mph and slowing to try to stop, brake pedal went all the way to the floor and vehicle would not brake. Had to engage emergency brake to stop vehicle during normal operation on multiple occasions. Once while stopped at a red light, vehicle was completely stopped, then the brake pedal lowered to the floorboard and the vehicle started rolling forward. I had to turn the steering wheel and engage the emergency brake to avoid colliding with traffic. No dashboard lights came on, no warning lamps or messages. No other symptoms. I went to the Kia Dealership immediately. There was a hole in my front brake line and all of the fluid had leaked out. Vehicle was less than 2 years old, less than 100,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624448November 10, 2024
ENGINE
MY CAR IS CONSUMING OIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622905October 31, 2024
ENGINE, POWER TRAIN
The oil light flashed in the car once after an oil change, so I took the car back the very next day to the mechanic and he said there was no oil in the car at the time. He filled the car back up with oil, and by the end of the week, the car needed oil again, but no light indicated the car was low on oil. Months went by with constant oil changes and the car needing oil, so the mechanic told me to take the car to the dealership because he couldn't find a leak. Took the car to the dealership, they couldn't find a leak either. Took the car back to the main mechanic who said the car was consuming too much oil and that a new engine was needed. Spoke to the corporate office for the car company and was told that I needed to get all these tests did before I could be eligible for a new engine. I scheduled the tests, but before I could even make it to the dealership for the tests, the car gave out because there was no oil again and this time the car started burning. I called corporate again and was told that since I'm not the original owner of the car I would be denied for a new engine and that I wouldn't be offered a loaner car. I was told it was best for me to get another car, which is what I did, and now I'm stuck paying for two cars because I couldn't trade this one in because of the engine problem, even though the car is drivable. This car has put me in a lot of safety risks because there have been times when I was on the side of the road in the early morning hours because the car had no oil and was burning. The car wouldn't go over a certain speed limit when the oil was low and/or empty, so I was put at risk as well due to other drivers going the speed limit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622150October 27, 2024
ENGINE
Recall SC223 Brake master cylinder. Rough metal edges can pinatrate Seals causing leaks poor braking functionality. NHTSA Capaign ID# 21V936000. Nov.30th.2021, 87 vehicles effected. Clay Cooley kia refused to honor the recall and fix the problem with my vehicle on 10/25/2024. Recall on the catalytic converters. Recall SC176 , Carbon monoxide poisoning due to exhaust systems malfunctioning and exhaust coming through the AC system. When I took my 2020 Rio S to Vanguard Kia Arlington Texas. Vanguard kia refused to honor the recall because my vehicle had over 80,000 miles and that's why Vanguard Kia service advisors wouldn't replace the catalytic converters. Or Vanguard kia would have replaced them! Even though it was a Safety issue. My wife and I recently was admitted to Parkland hospital for carbon monoxide poisoning levels of tests taken at the hospital blood gas tests were above level 9 for carbon monoxide poisoning. My level was 13. So now we're having to drive our 2020 rio s with the windows down and the ac vents closed. To keep from getting carbon monoxide poisoning again!! Please help us get these 2 SAFETY RECALL ISSUES FIXED. We cannot afford it out of pocket. Kia Should honor their recalls. vehicle owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618114October 4, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE, ELECTRICAL SYSTEM
The contact owns a 2013 Kia Rio. The contact stated while driving at various speeds, there was smoke coming out from underneath the hood. The contact stated that the failure also occurred while the vehicle was parked. The vehicle was taken to the dealer, where it was repaired under NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the failure persisted. The dealer was notified of the failure and charged a fee for diagnostic testing; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617816October 3, 2024
SERVICE BRAKES, HYDRAULIC
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613883September 10, 2024
ELECTRICAL SYSTEM
Dealer has failed to remedy recall 23V652 in a reasonable amount of time. Received the original recall notice dated April 10, 2024. Immediately scheduled an appointment with the dealer. Dealer fixed another outstanding recall but said they didn't have the part for the 23V652 recall. Contacted the dealer several times since and they say they don't have the part to fix the recall and will get back when they do. Contacted Kia and explained the situation. They said they'd get back. Never heard from them. This is a recall for a fire hazard. It was dated April 10, 2024. It is now September 10, 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611156August 27, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610720August 25, 2024
UNKNOWN OR OTHER
Driving to work I exited US-26 in Hillsboro, Oregon at the 185th exit. The exit is an uphill ramp with a traffic signal at the top of the hill. The traffic signal at the end of the ramp was green. I was following a Tesla Model Y and I saw the brake lights activate. I applied my brakes causing my car to slow down and then I had to proceed through a yellow light because I did not think I could stop safely without ending in the intersection. At the next traffic signal, I rolled down my window and yelled to the other driver to not apply their brakes when they are proceeding uphill through a green light. The other driver told me it is "regenerative braking." Unnecessary braking causes disruptions in the flow of traffic. It does not make sense that brake lights would activate if the driver is not applying the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608150August 13, 2024
ENGINE AND ENGINE COOLING
The contact owned a 2015 Kia Rio. The contact stated that while the friend was driving approximately 70 MPH, the vehicle suddenly began to lose automotive power, and smoke was seen coming from under the hood. The vehicle was parked and the friend exited the vehicle and discovered flames coming from the engine compartment. The fire department was called to the scene and extinguished the flames. The vehicle was destroyed and later towed away to a nearby towing facility. A fire and police report was taken at the scene. The cause of the failure and fire was not determined. The manufacturer and local dealer were not contacted. The failure mileage was 118,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11605185July 29, 2024
ENGINE
Vehicle has just over 110,000 miles and the vehicle burns oil like crazy. Piston rings typically last 150,000 miles. Started running low on old 5,000 miles ago. I’ve looked online and found more incidences like mine and are happening around the same mileage. This can cause major engine damage if left untreated. I feel it’s worth an investigation to save people from future issues like this. Vehicles should last well over 100,000 miles without major engine repair like piston rings. Unfortunately I have no documentation to prove this I have no money to take it to the shop but I’ve changed the oil about 4 times in the past 3 months. It sounds like maintenance needs to be carried out but I can assure you that something this major should not be happening at 110,000 miles. Thank you for your time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604222July 24, 2024
ENGINE
the engine has very bad Loss of oil pressure it consumption of a lot oil the engine knock very bad that engine has decreased its power the engine oil light always on so I stop driving the car and car blows white smoke from the engine my mechanic told he did not want to work on the car because of the engine but I can get a invoice he quoted me 3,000 dollars for a new engine i have not even had this car for long could not even drive it around or get my child to school
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603474July 19, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Rio. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603120July 18, 2024
FUEL/PROPULSION SYSTEM
Our granddaughter bought this car from a private seller. My son is a mechanic and when he inspected the undercarriage he found a small leak in the seam of the gas tank. The local KIA dealer said it is not covered. This, to me, is a safety and emissions issue. Please assist. The car is available at any time for inspection. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601816July 13, 2024
ENGINE
Vehicle burning through excessive amounts of oil. Check engine light came on and car was making a loud ticking noise and knock. Dealership confirmed the vehicle will need a new engine. Kia Corporate denied replacement because vehicle is out of warranty. Reported problem to Kia before warranty expired and was still denied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601480July 12, 2024
ENGINE, SERVICE BRAKES, STEERING
What component or system failed or malfunctioned, and is it available for inspection upon request? Complete engine lockup during operation at speed which caused steering and braking to be greatly hampered. How was your safety or the safety of others put at risk? The engine failed on a 4-lane highway in traffic which could have easily caused a high-speed accident since the car extremely decelerated and lost power steering and braking in order to get out of traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes confirmed by an independent service center which told me it was either a cylinder rod or a lower engine bearing failure. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, the manufacture KIA has a recall on other models in this year range but not the RIO. The other models have a similar engine failure caused by a faulty cylinder rod bearing. The RIO has never been added to this recall list, but it should be because it looks like the engine issues are also on this model in the same time frame. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, they only came on when the engine failed. Then every warning light appeared.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600775July 10, 2024
ENGINE
Engine making noise and smelling like it’s burning. Towed to mechanic said oil was not there despite recent oil change and said sparks of metal was on oil dipstick. Now being told needs new engine after recall oiece completed and the car has less than 110k miles. Kia will not honor an engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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