Kia Optima Complaints

7,843 consumer complaints on file.

#10483827November 9, 2012
POWER TRAIN
THE CAR LURCHES WHEN DOWN SHIFTING FROM 18 TO 20 MILES AN HOUR. HARD DOWN SHIFT AT EVERY STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483749November 8, 2012
POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
WHEN APPLYING GAS PEDAL TO PULL AWAY FROM A DEAD STOP--SUCH AS A STOP SIGN OR RED LIGHT---CAR STUMBLES AND HESITATES. AT TIMES CAR WILL NOT EVEN RESPOND WHEN GAS PEDAL IS PUSHED. PUSH THE GAS PEDAL AND NOTHING HAPPENS--THEN YOU PUSH PEDAL A BIT MORE AND IT JERKS AND SHOOTS FORWARD. NOT A COMFORTABLE SITUATION WHEN TRYING TO PULL INTO TRAFFIC FROM A INTERSECTION. HAPPENS VIRTUALLY EVERY TIME. COLD OR WARMED UP--SAME PROBLEM--EXCEPT A LOT WORSE AT COLD START. ONCE ABOVE 30 MPG THINGS SMOOTH OUT--BUT THE BIG DANGER IS TRYING TO PULL OUT INTO TRAFFIC. I HAVE BEEN TO THE DEALER SEVERAL TIMES. THEY DO A RE-FLASH OR WHATEVER--THEN TELL ME IT DRIVES NORMAL. NO FAULT WITH THE DEALER AT ALL--THEY HAVE BEEN EXCELLENT REALLY--BUT--CAN'T FIX THE HESITATION.BUT DRIVING NORMAL--THAT'S NOT TRUE. THEY KNOW THEY HAVE A PROBLEM WITH THIS HYBRID SYSTEM--THERE IS A WEB PAGE THAT ADDRESSES THIS PROBLEM---EVERYONE HAS THE SAME PROBLEM. I CAN'T EVEN ALLOW A FRIEND OR ONE OF MY KIDS DRIVE THIS CAR.IF YOU DON'T KNOW HOW THE CARS GOING TO REACT---YOUR OPEN TO A SERIOUS ACCIDENT. I HAVE HAD A CAMRY HYBRID AND TWO PRIUS HYBRIDS--NO PROBLEMS. I KNOW HOW A HYBRID CAR SHOULD DRIVE. THIS CAR IS UNSAFE FOR THE DRIVER AND OTHER MORTORISTS ON THE ROAD. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483775November 8, 2012
EXTERIOR LIGHTING
TAIL LIGHTS, DASH BACK LIGHTING BECAME INOPERATIVE. THIS IS A SAFETY HAZARD. THIS MODEL DOES NOT HAVE A SMART KEY SYSTEM SOLUTION FOUND ON-LINE 1.OPEN IN-DASH FUSE BOX 2.PULL YELLOW MEMORY FUSE 3.WAIT A FEW MINUTES 4.REPLACE FUSE 5.CHECK TO SEE IF THINGS ARE WORKING RIGHT (IF NOT, REPEAT PREVIOUS STEPS WITH A LONGER WAIT BEFORE REPLACING THE FUSE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483346November 5, 2012
AIR BAGS
I HAVE ALREADY TAKEN MY OPTIMA TO THE DEALER FOR THIS RECALL ALREADY AND THEY FIXED THE RECALL THE FIRST TIME, BUT I TOOK IT AGAIN LAST WEEK FOR THE SAME THING AND NOW THEY ARE TELLING ME THAT I HAVE TO PAY FOR A DIAGNOSTIC FEE SO THEY CAN TELL ME WHAT THE PROBLEM IS ? THE PROBLEM IS THAT THE DEALER WANTS TO CHARGE ME FOR SOMETHING THAT THEY KNOW WHAT IT IS AND IT IS A DEFECT AND THEY WANT ME TO PAY FOR IT. THIS A RECALL AND THEY NEED TO FIX IT AND NOT ME PAY FOR IT.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482815October 31, 2012
SUSPENSION, WHEELS, STEERING
THE VEHICLE WAS DRIVEN AND AT ONE POINT THERE WAS A NOTICEABLE DIFFERENCE IN STEERING AND THE CAR PULLED TO THE RIGHT. WITHIN A FEW DAYS OF THIS EVENT, THE BRAND NEW TIRES THAT WERE PURCHASED JUST A FEW MONTHS EARLIER, WORE FROM THE INNER EDGE TO ABOUT 1/3 OF THE WIDTH OF THE TIRE, EXPOSING THE BELTS. THIS CAUSED ONE TIRE TO POP, WHILE THE CAR WAS BEING DRIVEN. A SPARE WAS PLACED ON THE VEHICLE TO GET IT TO A TIRE REPAIR LOCATION AND AFTER APPROXIMATELY 30 MILES OF DRIVING, THE SPARE LOST ALL TREAD AND ALSO POPPED. THE VEHICLE WAS THEN TOWED TO THE TIRE REPAIR SHOP AND THE RUSTED AND BROKEN SUBFRAME WAS DETECTED. THE AREA WAS SO RUSTED THAT PORTIONS OF THE FRAME BROKE AND THE TIRES WERE NO LONGER RUNNING STRAIGHT. I CALLED KIA AND THEY TOLD ME ALTHOUGH THERE ARE RECALLS FOR THIS VERY PROBLEM ON KIA OPTIMAS FROM 2001 TO 2004, MY CAR WAS NOT IN THE RECALL BECAUSE I LIVE IN KANSAS. THE RECALL DOES APPLY TO KIAS IN MISSOURI, WHICH IS 15 MINUTES FROM WHERE I LIVE. THE KANSAS CITY AREA IS BOTH MISSOURI AND KANSAS AND THE AREA WHERE I LIVE. THE RUSTING IS ATTRIBUTED TO SALT USED DURING INCLEMENT WEATHER IN MISSOURI AND NOT ONLY IS THE SAME SALT USED IN KANSAS, BUT I ALSO DRIVE IN MISSOURI. THE KIA REPRESENTATIVE STILL REFUSED TO RECOGNIZE THAT MY VEHICLE SHOULD BE PART OF THE RECALL EVEN THOUGH THE EXACT SAME ISSUE THAT CAUSED OTHER KIA OPTIMAS TO BE RECALLED HAS HAPPENED TO MY VEHICLE. THE RECALL NEEDS TO BE EXTENDED TO KANSAS BECAUSE WE DEAL WITH THE SAME ELEMENTS AS MISSOURI AND IOWA WHICH ARE INCLUDED IN THE RECALL. MY SON WAS DRIVING THIS VEHICLE WHEN THE DAMAGE OCCURRED AND HE COULD HAVE SUFFERED SERIOUS INJURY IF HE HAD BEEN ON THE HIGHWAY INSTEAD OF A SIDE STREET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482678October 30, 2012
VEHICLE SPEED CONTROL
WHEN BRAKING AT 25 MILES PER HOUR OR LESS THE VEHICLE HAS A VERY HARD JERKING MOTION. THE WAY YOUR VEHICLE JERKS CAN MAKE YOU OVERREACT AND IT CAN CAUSE A SERIOUS ACCIDENT ON THE ROAD. NOTICED THAT I WAS NOT THE ONLY 1 HAVING THIS ISSUE WITH THIS VEHICLE. WENT TO 2 OR 3 DIFFERENT TRANSMISSION PLACES . THEY ALL SAID THE SAME THING THAT THE VEHICLE NEEDED SOME TRANSMISSION WORK . THEN I LOOKED ONLINE AND FOUND THAT SEVERAL OTHERS WERE HAVING THIS PROBLEM AND THAT THE VEHICLE JUST NEEDED TO BE RELEARNED OR SOMETHING LIKE THAT. KIA SAID THEY DON'T HAVE ENOUGH PEOPLE CALLING THEM ABOUT THIS ISSUE THEREFORE IT IS NOT A KNOWN ISSUE YET I SEE OVER 20 TO 30 OTHERS WITH THE SAME PROBLEM . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482328October 26, 2012
AIR BAGS
TL*THE CONTACT OWNS A 2010 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE UNEXPECTEDLY CRASHED INTO THE REAR OF THE VEHICLE WHICH CAUSED IT TO TRAVEL OVER A CONCRETE LANE DIVIDER. THE TRUNK SPACE AREA WAS CRUSHED UP AGAINST THE REAR SEATS IN THE VEHICLE. THE SUBSTANTIAL IMPACT DID NOT CAUSE THE AIR BAGS TO DEPLOY. THE DRIVER SUFFERED FROM SEVERE WHIPLASH AND BACK PAIN. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A SAVAGE FACILITY. THE MANUFACTURER WAS NOTIFIED OF THE AIR BAG DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 40,008. UPDATED 12/11/12*LJ UPDATED 12/14/2012 *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10482168October 25, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 KIA OPTIMA. THE CONTACT STATED THAT THE DRIVER DOOR FAILED AND AS A RESULT, THE DOOR DOES NOT OPEN AUTOMATICALLY OR MANUALLY. THE CONTACT HAD TO USE THE PASSENGER FRONT DOOR TO BE ABLE TO GET OUT OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482174October 25, 2012
AIR BAGS
AIR BAG DASH BOARD LIGHT CAME ON. BEFORE THIS THE PASSENGER SENSOR WOULD BE HIT OR MISS. DEALERSHIP SAYS THERE IS A SHORT IN THE SENSOR IN THE PASSENGER SEAT CUSHION AND IT NEEDS TO BE REPLACED FOR $1400.00. IT COST ME $60 JUST FOR THEM TO TELL ME ABOUT THIS PROBLEM. THERE ARE WAY TOO MANY OTHER PEOPLE HAVING THE SAME ISSUE FOR THIS TO BE OK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481539October 23, 2012
STRUCTURE:BODY, AIR BAGS
I WAS SITTING IN A TURN LANE, TO TURN LEFT. THERE WERE TWO LANES TO MY RIGHT FOR TRAFFIC. I WAS WAITING FOR A CAR COMING FROM THE OPPOSITE DIRECTION. I HAPPENED TO LOOK IN MY REAR VIEW MIRROR AND IT WAS COMPLETELY TAKEN UP BY THIS RED OBJECT, WHICH HAPPENED TO BE A CAR. IMMEDIATELY I FELT A TERRIBLE SHOCK AND MY CAR WAS LIFTED UP IN THE REAR AND THE FRONT END POINTED AT THE ROAD. THIS CAR DROVE ME APPROXIMATELY 40 YDS. UP THE ROAD. THE AIR BAGS DID NOT DEPLOY...NONE OF THEM AND THERE WAS $12,000 WORTH OF DAMAGE DONE TO MY CAR. I STILL HAVE LOWER BACK PAIN AND SEVERE CRAMPS ON THE LEFT SIDE OF NECK AND HEAD. OF COURSE THE DRIVER WAS DUI, NO LICENSE, NO INSURANCE AND LEFT THE SCENE OF THE ACCIDENT. ON 10/22/12 MY WIFE HAD DRIVEN HOME FROM FLORIDA TO TN. SHE TURNED ON A STREET HEADING UP A HILL TOWARD OUR HOME. SHE WAS GOING APPROXIMATELY 25 MILES PER HOUR, WHEN AN OLDER GREY TRUCK COMING DOWN THE HILL CROWDED HER OFF THE ROAD. SHE SWERVED TO HER RIGHT AND HIT A 700 LB. MAILBOX(CEMENT & BRICKS) THIS ACCIDENT TORE THE RIDE SIDE FRONT END BACK BY 4 FEET, ALSO BUCKLING THE HOOD AND POPPING RIVETS IN THE MOTOR. THE AIR BAGS AGAIN FAILED TO DEPLOY. THERE HAS TO BE SOMETHING WRONG WITH THE 2011 KIA OPTIMA'S AIR BAGS. SHE BLOODIED HER NOSE AND HAD A GASH IN HER RIGHT WRIST. THERE4 IS ABSOLUTELY NO SENSE OF HAVING AIR BAGS WHEN THEY DON'T DO AS THEY SUPPOSED TO. THIS MUST BE EXPLORED AND THE REASON FOUND! THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10481996October 23, 2012
VISIBILITY/WIPER
THE DRIVER'S SIDE SUN VISOR WILL NO LONGER STAY IN THE UPRIGHT POSITION. I DROOP ABOUT HALF WAY DOWN OBSCURING VISION. MUST BE HELD UP BY HAND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481453October 22, 2012
POWER TRAIN
WHILE DRIVING APPROXIMATELY 25MPH I HEARD A LOUD 'BANG'. SHORTLY THEREAFTER, MY OPTIMA WOULD PERIODICALLY SHIFT GEARS VERY ROUGHLY ON DOWNSHIFTS. THERE WAS ALSO A 'CLANKING' NOISE PRESENT ON THE ROUGH DOWNSHIFTS OR WHEN THE OPTIMA WAS SHIFTED INTO REVERSE. UPSHIFTS WHILE ACCELERATING SEEMED TO FUNCTION NORMALLY. I IMMEDIATELY BROUGHT THE CAR TO THE DEALERSHIP WHERE IT WAS PURCHASED. THE DEALERSHIP DETERMINED A BOLT HAD SNAPPED ON THE TRANSMISSION MOUNT CAUSING THE TRANSMISSION TO KNOCK INTO THE ENGINE WHEN IT SHIFTED. IT WAS THE BELIEF OF THE DEALERSHIP THAT THE BOLT HAD BEEN UNDER TORQUED WHEN IT WAS ASSEMBLED IN THE FACTORY. THE SUBFRAME AND A DENTED PIECE OF THE EXHAUST HAD TO BE REPLACED. THIS SEEMS VERY DANGEROUS TO ME, ESPECIALLY HAD IT OCCURRED ON AN EXPRESSWAY AT A HIGH RATE OF SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481066October 19, 2012
SUSPENSION
AT HIGHWAY SPEEDS VEHICLE IS NOT STABLE. I HAVE HAD IT CHECKED AT THE DEALER AND THEY SAY THAT EVERYTHING IS WITHIN SPECS. VEHICLE DOESN'T PULL IN ONE DIRECTION, BUT IT HAS A HARD TIME TRACKING DOWN THE ROAD. SLIGHT IMPERFECTIONS, WIND, OR TIRE ISSUES WILL CAUSE THE VEHICLE TO DART LEFT/RIGHT. AN IMMEDIATE CORRECTION ON THE STEERING WHEEL IS REQUIRED WHICH IS SLIGHTLY MORE THAN REQUIRED TO RETURN TO CENTER-LINE AND THUS REQUIRES ANOTHER CORRECTION IN THE REVERSE DIRECTION. ANY DEVIATION FROM THE CENTER-LINE REQUIRES TWO CORRECTIONS AND EXTREME VIGILANCE ON THE STEERING WHEEL. IT IS EASY CHARACTERIZED AS A WANDERING, BUT IS MORE ACCURATELY DESCRIBED AS AN UNSETTLED ISSUE AT HIGHWAY SPEEDS. IT IS ALSO MOST OBVIOUS AT HIGHWAY SPEEDS AROUND 70MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479926October 12, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING SHE HEARD AN UNFAMILIAR SOUND COMING FROM THE UNDER CARRIAGE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT THE SUB FRAME WAS SEVERELY RUSTED WHICH CAUSED IT TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE AND CURRENT MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479639October 10, 2012
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, EQUIPMENT ADAPTIVE/MOBILITY
GAS PEDAL WOULD NOT WORK. AVIS PUTS RUBBER FLOOR MATS OVER CLOTH FLOOR MATS THAT HAVE HOOKS EMBEDDED IN TIME TO HOLD THE FACTORY FLOOR MATS IN PLACE. I DID NOT KNOW THEY HAD DID THIS. OVER THE COURSE OF SEVERAL HOURS OF DRIVING THE RUBBER FLOOR MAT SLID FORWARD UNDER THE GAS PEDAL RENDERING IT INOPERABLE; I COASTED OVER TO SIDE OF ROAD AND DISCOVERED THE PROBLEM, PULLED THE RUBBER FLOORMAT BACK TOWARDS THE FRONT SEAT AND IT HAPPENED A 2ND TIME A FEW HOURS LATER WHERE I LOST COMPLETE USE OF THE GAS PEDAL SO I PUT THE RUBBER MATS IN THE TRUNK. I REPORTED THIS TO AVIS. AN AVIS REP SAYS THIS IS A STANDARD CORPORATE POLICY SO THEY CAN SAVE WEAR ON THE CLOTH RUG STYLE FLOOR MATS. I ASKED THEM TO REEXAMINE THEIR CORPORATE POLICY. I HOPE YOUR AGENCY CAN REVIEW THIS PRACTICE AND MAKE A RECOMMENDATION TO AVIS. WITH ALL THE ISSUE SURROUNDING CAR ACCELERATOR PEDALS AND AFTER MARKET FLOOR MATS JAMMING THEM IT SEEMS THEY HAVE TAKEN LEAVE OF COMMON SENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478920October 7, 2012
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
DRIVER SIDE DOOR WILL NOT OPEN, STUCK IN LOCKED POSITION. CAN'T GET OUT OF CAR UNLESS GO OVER TO PASSENGER SIDE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478593October 4, 2012
SUSPENSION
TL* THE CONTACT OWNS A 2001 KIA OPTIMA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE WOULD VEER TO THE RIGHT INDEPENDENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSE THAT DUE TO THE MOISTURE FROM THE AIR CONDITIONER THE CROSS BAR BECAME CORRODED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V183000 (SUSPENSION:FRONT). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478079October 1, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2010 KIA OPTIMA. WHILE THE VEHICLE WAS PARKED THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE WARNING CHIME SOUNDED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND THE TECHNICIAN STATED THE CUSHION ASSEMBLY IN THE FRONT PASSENGER SEAT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE VEHICLE WAS REPAIRED THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE CUSHION ASSEMBLY AND THE COMPUTER. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477999September 30, 2012
VISIBILITY/WIPER
THE DRIVERS SIDE SUNVISOR BROKE THIS TIME, DROPS DOWN INTO LINE OF SIGHT. THE PASSENGER SIDE SUNVISOR BROKE OVER TWO YEARS AGO, WAS FINALLY REPLACED LAST CHRISTMAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10477376September 28, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 40 MPH, THE TRANSMISSION EXHIBITED A JERKING MOTION AND FAILED TO RESPOND WHEN ENGAGING THE ACCELERATOR PEDAL. THE RPMS BEGAN TO INCREASE RAPIDLY. THE CONTACT WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY FOR A SHORT PERIOD AND THE FAILURE RECURRED. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES FOR THE IDENTICAL FAILURE AND THEY WERE UNABLE TO DUPLICATE OR LOCATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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