Kia Optima Complaints

7,843 consumer complaints on file.

#11497896December 17, 2022
ENGINE, UNKNOWN OR OTHER
On the behalf of my daughter I am filing this formal complaint: * On August 10, 2022 my daughter was driving home from Des Moines to Cedar Rapids, Iowa. She was on the highway and all of the sudden her car engine shut down, no warning lights came on prior to this happening. She did not have power steering, it took all she had to pull the car over safely, she was able to use the brakes but barely. She then tried to restart the vehicle, it was able to restart with no other problems along the way. This incident happened at 2am, had this occured earlier in the day, with heavy traffic the safety of my daughter and others would have been at a high risk, this could have caused a major accident. * On October 9, 2022 My daughter was just exiting the interstate, warning light appeared. She was approaching her home, not far from the highway, when the car engine shut down once again but this time it would not restart. The vehicle remains undrivable but is available for inspection upon request. * On October 10, 2022 I sent my step-father over to her house to take a look at her car. From his findings he stated that the oil plug was loose and that the oil had drained out. * On August 2, 2022 She had an oil change done at Jiffy Lube (Cedar Rapids,Ia.) I filed a complaint assuming that they did not properly tighten the oil plug. The manager from Jiffy Lube informed me that an investigation is in motion at this time for Kia (2005-2020) and Hyundai's due to oil plugs loosening and engines ramdomly shutting down at highway speeds. At this time I am strongly advising a thorough investigation into this matter. Thank you for your time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497790December 16, 2022
ENGINE
The contact owns a 2016 Kia Optima. The contact stated that the vehicle was consuming an excessive amount of engine oil. The oil level warning light was illuminated. The contact also noticed that the front driver's side tire was low. The vehicle was taken to the local dealer who informed her that the vehicle was 3-quarts low on engine oil due to the excessive oil consumption. The vehicle was not repaired. The manufacturer was contacted and referred her to the dealer for assistance. The failure mileage was approximately 79,993.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497628December 15, 2022
ENGINE
The contact owns a 2016 Kia Optima. The contact stated that while her husband was driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that the vehicle failed to restart. The vehicle was towed to the local mechanic who replaced the spark plugs and coil pack; however, the failure persisted. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497588December 15, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, INTERIOR LIGHTING
I have been having electrical/lighting issues for about a year. It initially started with the inside lights intermittently flashing when opening the door or attempting to use the interior lights; however sometimes the automatic interior lights did not come on at all when set to automatically turn on when a door opened, but now the lights don’t come on at all when opening the door. I have also had some headlight and dashboard lights going on and off while driving. I have experienced this on at least 3 occasions since last June or July. I have done some of my own testing by switching the lights to different functions, on and off, etc. Because it has only happened 3 times I’m not sure exactly what the issue is and scared that at some point, they won’t work at all. This is very concerning and obviously a safety issue. In addition, just recently my interior speaker system began having issues when using the hands free call option. With every call I make or take while using the hands free option, the call goes in and out constantly and consistently. It doesn’t happen to those on the other end of the line. It does this every time for about the past month. The speakers work fine when listening to the radio. My phone works perfectly through the regular calling option or on the speaker option but that is not ideal while driving. As new issues continue to pop up, increase, progressively get worse, I’m concerned there could be other current or future electrical problems in the engine or in regular safe functioning of the car leading to melting, fire, or a malfunction while driving, causing catastrophic results.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497491December 14, 2022
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
My vehicle engine blew while driving on the highway going about 65 no warning or signs other then the amount of oil that it was consuming. I am just now hearing about the class action lawsuits for my specific engine the Theta 2.0 which I have already verified it is part of it. KIA is saying it's the wrong part of the engine that is blown that it want be qualify for the engine replacement. I have kept my oil changed regularly and just recently noticed it started to consume godly amounts of oil no leak, or smell it was literally disappearing it is not normal to add almost 4qts of oil every 2 weeks or so. These engines need to be recalled not placed on a "service bulletin" and they pick and choose which to fix. Point is they are ticking time bombs and something need to be done they will not back their products and us consumers are left to suffer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497175December 13, 2022
ENGINE
Engine shakes and engine light flashes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497229December 13, 2022
UNKNOWN OR OTHER
2020 Kia Optima Exploding Sunroof. While driving home from work on the highway I heard a loud pop that startled me. Once stopping I found my sunroof was broken. Nothing had hit it, and after inspection at the dealership no mechanical issues were found. On Google many other Kia owners with different years and model cars have experienced the same exact thing I went through. On top of my monthly note I have never been late on. I have to pay to get this fixed when Kia should have actually footed the bill. Will never purchase another kia after this. The whole situation has caused tons of stress and anxiety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496996December 12, 2022
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
My dealership has confirmed oil consumption on my vehicle
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11497001December 12, 2022
HYBRID PROPULSION SYSTEM
The contact owned a 2013 Kia Optima. The contact stated that while at a complete stop, a bystander alerted him that his vehicle was on fire. The contact exited the vehicle and discovered that the front driver-side tire well had caught fire. Another motorist who witnessed the fire stopped and extinguished the fire with a fire extinguisher. The fire department was called to the scene and inspected the vehicle to ensure that the fire was extinguished. The police department also arrived at the scene. Neither police nor fire report was filed. The vehicle was initially towed to the contact's home and then to a dealer where an inspection discovered that the hybrid battery may have been the source of the fire. The vehicle remained in the possession of the dealer for further investigation. The contact made multiple attempts to reach the manufacturer but was unsuccessful. The vehicle was deemed a complete loss. The failure mileage was approximately 126,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11496695December 9, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Kia Optima. The contact stated that while operating the vehicle, the odor of fuel was present inside the cabin of the vehicle. The vehicle was towed to the local dealer who performed the recall repair for NHTSA Recall Campaign: 22V09300 (Fuel System, Gasoline). After retrieving the vehicle, the odor was still present inside the vehicle. The contact also stated that there was fuel leaking underneath the vehicle. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496773December 9, 2022
ENGINE
The engine was burning oil rapidly without any indicators or lights on dashboard warning to get it fixed or anything like that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496835December 9, 2022
ENGINE, FUEL/PROPULSION SYSTEM
My 2016 Kia Optima sx engine lost significant power while on the highway at 65mph. Lost of power at highway speed was very dangerous. The engine suddenly ran increasingly rough, shaking the vehicle and drastically changing its performance. My girlfriend, myself, and other drivers on the highway were put at risk as I attempted to maneuver out of traffic and pull off to a safe area. Fortunately I was able to do this without collision or loss of control. I had my car towed to the dealership. There was no warning or engine light on before the incident. The dealership has diagnosed a cracked valve and no firing in cylinder 3. They recommend a new engine. They do not know what caused this issue. The vehicle has about 78,000 miles on it. I am the second owner, warranty is expired, and it is not covered under an active recall. The vehicle is currently at a Kia dealership and available for third party inspection upon request. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496665December 8, 2022
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
On Sept. 21, 2021, my Kia Optima Hybrid ex shut down and would not start. I took it to King of Hybrid EV Auto Repair where they ran a diagnostic test and found that there was an issue with the Hybrid System affecting the transmission and the High-voltage system. I paid $3,000.00 out-of-pocket. On October 26, 2022, while driving 75mph on Hwy 15 to Las Vegas, my car randomly shut down. The dash warning lights read "STOP VEHICLE TO CHARGE BATTERY". I was in an unsafe position with cars speeding past me. I was afraid that I would be rear-ended by another car. I had to have my car towed. I believe that these cars have issues with faulty high voltage systems and transmissions. Please investigate. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496667December 8, 2022
ELECTRICAL SYSTEM, ENGINE, HYBRID PROPULSION SYSTEM
On Sept. 21, 2021, my Kia Optima Hybrid ex shut down and would not start. I took it to King of Hybrid EV Auto Repair where they ran a diagnostic test and found that there was an issue with the Hybrid System affecting the transmission and the High-voltage system. I paid $3,000.00 out-of-pocket. On October 26, 2022, while driving 75mph on Hwy 15 to Las Vegas, my car randomly shut down. The dash warning lights read "STOP VEHICLE TO CHARGE BATTERY". I was in an unsafe position with cars speeding past me. I was afraid that I would be rear-ended by another car. I had to have my car towed. I believe that these cars have issues with faulty high voltage systems and transmissions. Please investigate. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496523December 8, 2022
ENGINE
Excessive oil consumption will burn through around 4qts of oil before 1k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496484December 7, 2022
ENGINE
Daughter driving her 2015 kia optima she purchased May 2022 and currently has 95,000 miles on it and it started making a weird noise coming from the engine. We got the car home and then took to repair shop due to the car running rough and making a ticking noise. Repair shop calls and says they drove it a short distant down the road and the motor mad a loud noise and then stalled . Car will not start and repair shop said she will need a new motor. Called Kia and they stated it was covered because years before her purchasing it from a reputable dealer ,the previous owner did not do the product improvement update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496265December 6, 2022
ENGINE
Too much oil consumption. Consuming 3 quarts of oil in 3000 miles. No leaks. Did oil consumption testing through Kia dealership. Kia dealer says it needs a new engine and the vehicle is only 6 years old with 73k miles. Still under extended warranty and Kia dealer will not cover the cost of the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496324December 6, 2022
ENGINE, FUEL/PROPULSION SYSTEM
While driving our 2011 Kia Optima on I-185 at highway speed, the vehicle suddenly had unresponsive accelerator and had decrease in power. Gauges were all normal range, no warning or indicator lights illuminated. I pulled over to the highway shoulder to clear traffic and placed car in park. Immediately light gray, then black smoke poured out from the hood. My wife and I evacuated the Kia just before the front of the vehicle was engulfed in flames. The engine had been replaced in Sept 2021 due to a previous recall, and up to this incident the Kia performed within normal parameters.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495906December 3, 2022
ENGINE, FUEL/PROPULSION SYSTEM, FIRERELATED
On 1/7/2022 I was driving my 2013 Kia Optima on the freeway heading home and was passing an eighteen wheeler when my car started slowing down even when trying to accelerate, luckily I was far enough ahead and was able to get off the freeway. Had the car towed to the Dealership and was told the engine failed but would be replaced free of charge due to class action suit settlement in 2020. Engine was replaced at 79,319 miles and picked up on 1/22/2022. On 11/08/2022 my son-in-law was driving the car home from work and was on the freeway with heavy traffic at 5:00pm when he first smelled gasoline and then saw smoke from engine compartment. He was in the left hand lane and pulled into the median area and stopped the vehicle and got out when the car caught fire. He called 911 immediately. By the time the police and fire department got there the car was totaled. Luckily no body was injured or killed. I have contacted KIA Consumer Affairs and was given a case number and was assured they would get me a replacement vehicle. I had the car moved from the holding lot and towed to the Dealership where I purchased it and have had it serviced regularly. As of 12/03/2022 we are still without a car and $857 towing fee and waiting on a KIA INSPECTION and decision.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11495740December 2, 2022
VISIBILITY, ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2015 Kia Optima. The contact received a recall repair regarding a system upgrade for the knock sensor detection system and experienced the failure since the repair was performed. The vehicle was emitting a fuel odor and had a burning odor as if the vehicle was overheating. The driver’s and passenger’s side side-view mirrors would close while driving at various speeds. The Push to Start button had to be pressed several times to start the vehicle. The contact had taken the vehicle to the dealer who stated that the fuel odor was due to a hole in the fuel line hose. The passenger’s side side-view mirror had been replaced. The failure reoccurred. The contact stated that the failure was related to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine) however, the VIN was not included. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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