Kia Niro Complaints

531 consumer complaints on file.

#11191530March 26, 2019
UNKNOWN OR OTHER
MY 2017 KIA NIRO CAUGHT ON FIRE YESTERDAY AFTERNOON AS I WAS DRIVING DOWN THE INTERSTATE. NO COLLUSION WAS INVOLVED. I GOT A WARNING MESSAGE TO STOP THE ENGINE DUE TO A PROBLEM BEING DETECTED IN THE HYBRID SYSTEM. I PULLED OFF OF THE INTERSTATE DURING RUSH HOUR TRAFFIC AND NOTICED BLACK SMOKE COMING FROM UNDERNEATH MY HOOD. I THOUGHT THAT SOMETHING HAD JUST HAPPENED TO THE ENGINE. I STAYED IN THE CAR AND CALLED A TOW TRUCK AS I DID NOT WANT TO STAND ON THE SHOULDER OF THIS BUSY HIGHWAY. A MAN THEN JUMPS OUT OF HIS TRUCK AND STARTS RUNNING TOWARD ME YELLING AT ME TO GET OUT OF THE CAR THAT IT WAS ON FIRE. I GOT OUT, WE RAN DOWN THE SHOULDER AND WE STOOD WATCHING MY CAR BECOME ENGULFED IN FLAMES. I JUST BOUGHT THE CAR IN NOVEMBER 2018.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11190496March 21, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE RANDOMLY FLASHES MESSAGE TO CHECK HYBRID SYSTEM. WARNING MESSAGE DISAPPEAR AFTER VEHICLE RESET BUT THE MESSAGE HAS REPEATEDLY COME UP VERY OFTEN NOW. MESSAGE POPS UP DURING MANY DIFFERENT SCENARIOS: AFTER CHARGING, BEFORE CHARGING, WHILE CHARGING, AND DURING OPERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173342January 31, 2019
STRUCTURE:BODY, ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
I WENT TO A KIA DEALER FOR AN OIL CHANGE AND WAS THEN INFORMED THERE WERE 3 OPEN RECALLS ON MY VEHICLE. I RECEIVED NO NOTIFICATION BY MAIL, EMAIL OR PHONE. THE REPAIRS WERE TO TAKE 5 HOURS. I MADE AN APPOINTMENT TO DO THE REPAIRS AND LEFT THE CAR THERE THE ENTIRE DAY AND HAD TO BE SHUTTLED 20 MILES BACK AND FORTH TWICE THAT DAY. THEY WERE NOT COMPETENT ENOUGH TO ORDER THE PARTS BUT WERE CONTENT TO HAVE ME WASTE MY ENTIRE DAY AND TELL ME TO COME BACK AGAIN NEXT WEEK. THE INCOMPETENT DEALER IS KIA ON BATTLEGROUND IN GREENSBORO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172990January 29, 2019
ELECTRICAL SYSTEM
I HAVE TRIED ON THREE OCCASIONS TO HAVE THIS RECALL FIXED. EACH TIME, I LEFT THE CAR WITH THE DEALER, WAITED ALL DAY AND WAS TOLD THAT THE WORK WASN'T DONE BECAUSE THAT THEY HAS TO ORDER THE PART. THE FIRST TIME, COVINA KIA, SENT ME AN E-MAIL TELLING ME THAT I HAD CANCELLED THE APPOINTMENT, WHEN THEY CANCELLED IT BECAUSE THEY COULDN'T GET THE PART. THE SECOND TIME, THE PART WAS SUPPOSED TO BE IN STOCK BUT WAS AGAIN NOT AVAILABLE. THE LAST TIME WAS WITH CITRUS KIA. I CALLED KIA CUSTOMER CARE, REPORTED THE PROBLEM AND WAS PROMISED THAT IT WOULD BE RESOLVED. AS OF THIS DATE IT HASN'T. I BELIEVE, KIA IS STALLING THIS RECALL BECAUSE THEY DON'T KEEP PARTS IN STOCK. CURRENTLY, I HAVE TO WAIT UNTIL FEB. 6, TO HAVE THE WORK DONE. THIS IS LOS ANGELES WITH THOUSANDS OF CARS. I AM ESPECIALLY SUSPICIOUS OF THE E-MAIL AS IT MADE ME LOOK LIKE I HAD CANCELLED THE APPOINTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151804November 15, 2018
EXTERIOR LIGHTING
AMBAS LUCES DELANTERAS LES ENTRA AGUA Y HUMEDAD CUANDO LLUEVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144919November 2, 2018
POWER TRAIN
THE TRANSMISSION FAILS TO ENGAGE IMMEDIATELY TO THE GEAR SHIFTED TO. WHEN STATIONARY AND WITH THE VEHICLE IN REVERSE, IF YOU PROCEED TO PRESS THE ACCELERATOR AND THE VEHICLE STARTS TO MOVE BACKWARDS, THE VEHICLE WILL CONTINUE TO ROLL IN THE REVERSE DIRECTION EVEN AFTER SWITCHING THE GEAR SELECTOR TO DRIVE AND PRESSING THE ACCELERATOR. THIS PROBLEM HAPPENS WHEN SWITCHING FROM EITHER DRIVE TO REVERSE OR REVERSE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140413October 15, 2018
SEATS
THE STEMS THAT THE HEADREST SETS ON ARE SHARP. MY DAUGHTER CUT HER FINGER WHILE TRYING TO ADJUST THE HEADREST. IT WAS MINOR, BUT STILL UNEXPECTED.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11139106October 8, 2018
POWER TRAIN
THE ACCELERATION RAPIDLY FLUCTUATES AND IT FEELS LIKE IT IS VIBRATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139104October 8, 2018
SERVICE BRAKES
DURING EMERGENCY BRAKING THE CAR SKIDS LIKE THE ANTI-LOCK BRAKES ARE NOT WORKING. THIS HAS RESULTED IN THE CAR GOING INTO A SIDEWAYS SKID. I ENCOUNTERED THIS NUMEROUS TIMES IN SLIGHTLY WET/SLICK ROAD CONDITIONS WHEN PANIC BRAKING FROM ~35 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139119October 8, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
ON SEPTEMBER 30, 2018, I WAS DRIVING ON THE INTERSTATE COMING BACK FROM AUSTIN AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. AFTER A FEW MOMENTS I HEARD A SOUND OF SOMETHING RATTLING ABOVE MY HEAD. MY PASSENGER SAID IT SOUNDED LIKE IT WAS COMING FROM THE SUNROOF AREA. HE CRACKED OPEN THE SUNROOF ACCESS DOOR AND HE SAID HE COULD SEE THAT THE SUNROOF WAS SHATTERED AND HE CLOSED IT IMMEDIATELY. WE STOPPED AS SOON AS WE COULD AND TOOK PICTURES OF THE SHATTERED SUNROOF. IT WAS A SUNNY DAY AND THERE WERE NOT ANY CARS AROUND US. AND WE DID NOT GO UNDER ANY BRIDGES OR OVERPASSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129850September 17, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
REAR HATCH INDICATOR SUDDENLY COMES ON WHILE DRIVING AND REAR HATCH OPENS ON OWN. EVEN AFTER HARD SLAMMING SHUT HATCH IS NOT LATCHING ALL THE TIME AND RANDOMLY LOOSENING AND OPENING ON ITS OWN. LOUD RATTLE IS ALSO COMING FROM REAR OF VEHICLE. THIS IS A NEWLY PURCHASED AUTOMOBILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128443September 10, 2018
UNKNOWN OR OTHER
BOTH THE RIGHT PASSENGER DOOR HANDLE AND REAR DRIVES SIDE DOOR HANDLE HAVE COME OFF, IN BOTH CASES A PASSENGER WAS OPENING THE DOOR TO ENTER THE VEHICLE WHEN THE DOOR HANDLE FAILED AND CAME OFF. THE LAST INCIDENT BACK DOOR OCCURRED 9/7
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123599August 31, 2018
UNKNOWN OR OTHER
NO INCIDENT TO REPORT. DESIGN SAFETY ISSUE. THE DESIGN OF THE EMERGENCY LIFTGATE SAFETY RELEASE REQUIRES THE USE OF THE VEHICLE'S MECHANICAL KEY TO EXIT THE VEHICLE THROUGH THE REAR LIFTGATE IN AN EMERGENCY (SEE OWNERS MANUAL PAGE 4-26. THE NEED TO HAVE A KEY IN HAND UTTERLY DEFEATS THE INTENDED CONCEPT OF AN EMERGENCY RELEASE. THIS DESIGN WOULD BE COMPLETELY UNACCEPTABLE FOR THE TRUNK OF A SEDAN AND IT SHOULD ALSO BE UNACCEPTABLE FOR A HATCHBACK OR LIFTGATE. A RELATIVELY INEXPENSIVE FIX WOULD BE TO INSTALL A SIMPLE METAL LEVER IN THE DOOR THROUGH THE SLOT PROVIDED FOR INSERTING THE KEY. I HAVE HAD OTHER VEHICLES WITH SIMILAR EMERGENCY RELEASE MECHANISMS. I DO NOT KNOW HOW WIDE SPREAD THIS IS THROUGH THE INDUSTRY OR IF THERE ARE IN FACT DIFFERENT STANDARDS. I WOULD URGE NHTSA TO REQUIRE MANUFACTURERS TO MAKE ALL DOORS OPENABLE FROM THE INSIDE WITHOUT THE NEED FOR A KEY OR ANY OTHER TOOL, ESPECIALLY WHERE IT IS SPECIFICALLY IDENTIFIED AS AN EMERGENCY MEANS OF EXIT. THANK YOU FOR ALL YOUR EFFORTS TO KEEP THE DRIVING PUBLIC SAFE. SINCERELY (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123575August 30, 2018
STRUCTURE:BODY
VEHICLE WAS STATIONARY (PARKED AND UNLOCKED). UPON PULLING THE HANDLE TO OPEN THE DOOR (BACKSEAT, DRIVER'S SIDE), THE HANDLE BROKE OFF AND FELL TO THE GROUND. I RETRIEVED THE HANDLE AND A (BROKEN) PLASTIC CONNECTING PIECE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122337August 25, 2018
STRUCTURE:BODY
PASSAGER DOOR HANDLE COMPLETELY CAME APART WHILE TRYING TO OPEN THE DOOR; RENDERING THE DOOR INOPERABLE. IN AN EMERGENCY, THIS CAN LEAVE A PASSENGER STUCK IF THE DRIVER OR FIRST RESPONDERS CANNOT ACCESS THEM. THERE IS A SERVICE BULLETIN (TSBBOD173) ISSUED FOR THIS PROBLEM BUT DUE TO THE SAFETY HAZARD, THIS SHOULD BE A FULL RECALL. A SEARCH OF THE INTERNET SHOWS THIS IS NOT AN ISOLATED ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114382July 29, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THIS CAR HAS BEEN IN THE DEALERSHIP 8 TIMES SINCE I PURCHASED IT IN FEBRUARY 2017. THE AIRBAG SENSORS WERE DEFECTIVE AND REPAIRED. THE CAR MALFUNCTIONS OVER A BRIDGE CONSTANTLY ON MY WAY TO WORK. KIA DOESN'T KNOW WHY IT DOES THIS. THE LATEST ISSUE IS THE TRANSMISSION FAILING IN TRAFFIC AND THERE BEING NO ACCELERATION. I'VE BEEN IN A LOT OF UNSAFE SITUATIONS BECAUSE OF THESE ISSUES. KIA CORPORATION HAS BEEN INVOLVED AND A TECH HAS BEEN FLOWN OUT TO INVESTIGATE MY CAR. I'M CURRENTLY SUING THEM TO REPURCHASE IT AS A LEMON. THIS COULD BE THE BEGINNING OF ISSUES WITH THIS MODEL. THEY HAVE HAD AIRBAG AND ELECTRICAL ISSUES WITH SEVERAL OTHER MODELS HISTORICALLY. NO ONE CAN TELL ME WHY MY CAR KEEPS BREAKING DOWN. I HAVE SEVERAL INVOICES AND PICTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102835June 20, 2018
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
TL* THE CONTACT OWNED A 2017 KIA NIRO. WHILE THE VEHICLE WAS PARKED AT THE CONTACT'S RESIDENCE, A LOUD ABNORMAL NOISE WAS HEARD. THE CONTACT LOOKED OUTSIDE AND NOTICED THAT THE FRONT PASSENGER TURN SIGNAL LIGHT AND THE MIDDLE OF THE VEHICLE WERE ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE FIRE DEPARTMENT STATED THAT THE BATTERY CAUSED THE FIRE AND DECLARED THE VEHICLE A TOTAL LOSS. THERE WERE NO INJURIES SUSTAINED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS CALLED AND THE CONTACT WAS AWAITING A CALL BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11099431June 3, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
PURCHASED THE VEHICLE WITH SAFETY TECH PACKAGE WHICH INCLUDES AEB (AUTO EMERGENCY BRAKING) AND VEHICLE DID NOT STOP EVEN WHEN I APPLIED FULL BRAKES TO PREVENT A COLLISION. THE MAIN REASON I PURCHASED THIS VEHICLE WAS FOR THIS SAFETY FEATURE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11093810May 14, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAD THIS CAR 2 MONTHS WHEN I REALIZED I AM NOT GETTING MPG AND ALSO THE TRANSMISSION IS JERKING OFF. MPG ON HIGHWAY IS ABOUT 35 MPG AND ABOUT 40 IN STREET. ABOUT TRANSMISSION EVERY TIME I AM ABOUT SLOWING DOWN I HEAR NOISE FROM UNDERNEATH OF CAR AND SOME TIMES I FEEL SHAKE, AND ALSO FEW TIMES VERY HARD KICK. I HAVE BROUGHT THIS ISSUE WITH SERVICE AT CARSON, AND GLENDALE KIA AND BOTH SERVICE REP GAVE ME SAME ANSWER ABOUT THIS CLUTCH IS COMPUTER AND IT IS NORMAL IF JERKS. AND ALSO ONCE I ASKED SERVICE TECH TO DRIVE THE CAR AND HE SAID SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083238April 4, 2018
SERVICE BRAKES
I AM WRITING TO YOUR COMPANY IN REGARDS TO A SERIOUS ACCIDENT WHICH HAPPENED ON THE DATE OF SATURDAY, MARCH 24TH AROUND 4PM EST. THIS ACCIDENT INVOLVED MY FAMILY AND I DRIVING THE NEW KIA NIRO HYBRID EX W/ TECH PKG WE PURCHASED FROM SANSONE DEALERSHIP ON NOVEMBER 24TH, 2017. MY VEHICLE WAS INVOLVED IN THE ACCIDENT ON ROUTE 22 HIGHWAY WHILE DRIVING EASTWARDS AT THE SPEEDS OF AROUND 35-36 MPH AS THERE WAS A TRAFFIC FLOW AND ALSO A TRAFFIC STOP OF CARS. OUR VEHICLE (KIA NIRO) WAS ABOUT 2-3 CAR DISTANCE BEHIND THE VEHICLE IN FRONT AND AS WE WERE TRYING TO COME TO A STOP AND WHILE APPLYING THE BRAKES, THE VEHICLE WAS NOT STOPPING EVEN WITH THE EQUIPPED AUTONOMOUS EMERGENCY BRAKE SYSTEM ON, IT DID NOT FUNCTION AS I STOMPED HARD ON THE BRAKE PEDAL, SAW THE BRAKE INDICATION ON THE DASH BUT THE VEHICLE WAS NOT SLOWING DOWN. WE HAD TO BRACE FOR IMPACT AND REAR ENDED THE CAR IN FRONT OF US WHICH ALSO SLIGHTLY HIT THE CAR IN FRONT OF HIM TOTAL OF 3 VEHICLES INVOLVED INCLUDING MINE. IN MY CAR I WAS THE DRIVER, MY SPOUSE WAS SITTING IN THE PASSENGER SIDE AND MY 5 YEAR OLD DAUGHTER WAS IN THE BACK SEAT IN HER CAR SEAT. THE IMPACT CAUSED MAJOR FRONTAL DAMAGE TO MY VEHICLE AND BOTH FRONT AIRBAGS WERE DEPLOYED. MY WIFE SUSTAINED NECK INJURY WHICH WE HAD CHECKED OUT AT AN URGENT CARE CENTER THE NEXT DAY. I SUSTAINED SOME BRUISES ON THE LEG AND MY DAUGHTER WAS OK, BUT IN SHOCK. I HAVE INCLUDED PICTURES OF THE DAMAGED CAR, POLICE REPORT. THE FACT THAT WE PURCHASE A VEHICLE WITH UPGRADES TO SAFETY FEATURES THAT DID NOT WORK FOR KEEPING MY FAMILY AND I SAFE IS UNACCEPTABLE. VEHICLE IS TOTALED AND INSURANCE HAS STORED IT IN THE FOLLOWING FACILITY: IAA, 700 FEDERAL BLVD. CARTERET, NJ 07008-1008. TEL: 732-634-5601. STOCK# 22133296. THIS INFO WAS GIVEN VIA VOICEMAIL TO RYAN AT KIA CONSUMERS WITH CASE# 12671522.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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