Kia EV9 Complaints

245 consumer complaints on file.

#11618714October 8, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION
The main screen which displays the vehicle speed, state of charge and side view cameras, amongst other items, was completely black. Not knowing the speed I was traveling was dangerous to my safety. I have read of other complaints online of other users having this issue. They stated that if you turned off the car, locked the doors and didn't charge for around 30 to 60 minutes, the screen would reset and work. It did. The vehicle has not been inspected by the manufacturer or law enforcement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618678October 8, 2024
ELECTRICAL SYSTEM, SEAT BELTS, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER:SENSOR/SENDING UNIT
After starting and backing the car out of a parking spot, I noticed the instrument cluster display screen behind the steering wheel was completely blank, except for the letter of the gear I was in (P, R, or D) in the bottom center of the screen. The symbol for the parking brake also appeared in the bottom left of the screen, and the Door Ajar symbol at the top of the screen. The Heads Up display was also not working at all. When the turn signal was used, I could not see the light flash on the screen, and there was no audible noise telling me the turn signal was on. In fact, many audio notifications did not work. I had no ability to see my speed as both the speedometer and Heads Up Display were not working. I also could not see what mode of regenerative braking was being used, or any other vehicle status that normally appears on the status display. This is dangerous situation for multiple reasons: 1) I can not see how fast I was going 2) There were no safety indicators, visual or audio, that the seat belt is not used. 3) I can not tell if my turn signal was on, which could result in an accident when changing lanes if it wasn't working 4) I can not see how much range is left, potentially resulting in a situation where I get stranded. 5) I could not see what mode of regenerative braking I was in. This is important to ensure the car can be stopped in a safe manner, as each mode affects the stopping distance required. The problem can be reproduced. I am unable to get the display cluster screen to reappear. I have turned the car off and on and it still remains blank along with the heads up display. I have also changed settings for the display cluster in the main menu, but it does not work. I have not had an oppty to have this car inspected yet, but it is available upon request. I plan to call Kia to schedule an appointment. There was also no warning this could occur. I have not had an issue like this appear before.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618602October 7, 2024
ELECTRICAL SYSTEM
The front screen (in front of the steering wheel) turned off while driving. No idea of my speed or if turn signals were working. Screen stayed off until I parked. When I came back over an hour later it worked. This was very scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618537October 7, 2024
ELECTRICAL SYSTEM
My car is 7 months old. Today, while driving, the driver display went blank. I had no speed indicator, no blinkers, I do not know if the brake lights were working, nothing in the driver display dash. I understand that this is an issue with this particular car. This is very dangerous. Nothing I did would make the display come back on. The car is currently at the dealers being worked on so I don't know what the problem is or how it is being resolved. But, based on EV9 forums, this is a known problem. That I of course knew nothing about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618510October 7, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Yesterday I was nearly in an accident any my car’s horn did not work. It still doesn’t work. I called my dealer and they hadn’t heard of the problem in the EV-9 but added to my upcoming recall appointment. Not sure vehicle is safe to drive without a working horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618496October 7, 2024
ELECTRICAL SYSTEM
When I started my car to go to an appointment, the instrument dash didn't show any information, i.e., Speed, Charge Remaining, odometer, etc. The car was driveable but I didn't have any indication of my speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618488October 7, 2024
STRUCTURE:BODY
Another car parked around 12 inches from the driver's door of my Kia EV9. I was unable to electronically unlock any of the doors nor the rear hatch to let me get inside my car. I tried the key fob, the Kia app on my Android phone, and touching the both front door handles. The side mirrors extended and the lights flashed and the horn beeped each time I attempted to unlock my vehicle, but the side handls wouldn't extend out. I tried opening the rear hatch via the key fob but it didn't open; also I tried opening the rear hatch by pressing the switch near the license plate, again, it didn't open. I was standing in a parking lot for 30 minutes before the driver of the other drove away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618339October 6, 2024
ELECTRICAL SYSTEM
The dashboard went dark. it’s an LCD panel, which means there was no speedometer, no gauges, no way to tell how much charge is left on my car. The turn signal stopped working too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618318October 6, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: ASSIST
For the third time in that last 5 weeks, I turned on my Kia EV9, and the digital cluster is blank. I cannot see my speed, battery power remaining, lane change cameras, turn signals, headlight information, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618038October 4, 2024
STEERING, LANE DEPARTURE: ASSIST
The lane assist feature will not turn off. It also behave erratic. Today on the highway it lurched me towards an empty flatbed semi. It will also pull towards oncoming traffic and scares me to drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617968October 3, 2024
UNKNOWN OR OTHER
The electric dash that shows speed, battery charge level, drive mode, and other safety features (such as camera side mirrors, whether turn signal is on) has gone blank twice. From research online, this appears to be a known issue that can only be resolved by disconnecting the 12v battery or stopping the car and leaving it lock for an extended period of time. This seems like a major safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617904October 3, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
For the second time in a week, the instrument panel went completely blank. This meant it was not possible to see speed, etc. The multimedia display panel in the center of the dash continued to work fine. The first time this happened last week, the problem resolved itself after the vehicle was turned off for 2 hours. Many others have reported this problem over the past month here: [XXX] I have had this vehicle for more than 3 months and last week was the first time this happened, but it happened again today. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617704October 2, 2024
UNKNOWN OR OTHER
Twice so far my EV9's main screen and the HUD have gone blank. This leaves me with no way to view my speed, alerts, etc. The only way to fix this, as far as I can tell, is to disconnect the 12V battery for a period of time and then reconnect it. It is extremely dangerous to not know how fast you are driving and to not have any other information, including driver alerts. And the fact that there is no way to reset the system without a great deal of effort (and a 10mm socket wrench) makes this extra hazardous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617635October 2, 2024
STRUCTURE:BODY
Rear passenger door opens while driving down the road. Has happened over 6 times. Local dealership has not been able to reproduce issue. No one has been in seat when it happens but I do have young kids who sit in this seat (without car seats) and I’m not sure what would happen. I want to report should this be more if a widespread issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617531October 1, 2024
ELECTRICAL SYSTEM
Drivers screen goes blank while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617530October 1, 2024
ELECTRICAL SYSTEM
Main cluster blank (charge, speedometer, etc). Cannot be resolved unless shut off for 30-60 minutes. This happened previously 1-2 months ago (no report filed).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617526October 1, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION, UNKNOWN OR OTHER
Our display/cluster, indicators, sensors, emergency lights stopped working in the middle of the ride. Major safety hazard on highway. Have to turn off the car and wait 30-60 mins for things to start working again. I know this has happened with others and to us before but in that case display stopped working the moment you turn on the car. Can't see the car speed, or any other things on display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617125September 29, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, LANE DEPARTURE: WARNING
The main display of the vehicle which shows Speed, Range, Blind Spot Cameras, etc - essentally all the critical vehicle information needed to drive - goes blank randomly. While the vehicle is driveable during this time, the driver does not know their speed, range, any other alerts/warnings that would typically be shown on the guage screen (including seatbelt warnings, mechanical failure warnings etc). During this time the climate screen and infotainment screens, which are seperate, function but the main guage screen does NOT. There is no pattern/predictablity as to when the screen will be unavailable. Further, it does not seem to return until the vehicle is parked and locked for an extended period (eg, several hours).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617051September 28, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
The car has a screen which contains the speedometer, battery charge level, odometer miles, turn signal operation and other information including the parking collision warning and the forward collision warning. The screen went blank and dark
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616985September 28, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Instrument cluster randomly will be blank. Which prevents the driver from seeing travel speed, battery level, etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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