Kia Carnival Complaints

397 consumer complaints on file.

#11560389December 15, 2023
VISIBILITY/WIPER, VISIBILITY:GLASS, SIDE/REAR
The rear side passenger window busted from the bottom. Only top half of window remained while driving down the road. No warnings. I only knew this was possible with car due to Facebook group and others having this happen to them. Big bomb sound no one else on road car is 2022 bought September 2021. Handling its 3rd winter in the state we got it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559445December 11, 2023
SEAT BELTS
Kia Carnival's 2nd row seta pretensioners are not working. In the vent of suddent breaks, the seat belts are not latching, and hence not holding the kids in the seats. We have faced this issue several times. Once my daughter came out of seat completely, since the seat belt didn't latch the belt. We took to the dealership(Kings Kia, Mason, OH), the technician agreed, there is problem with 2 seats, however, there is problem with all 3 seats. The dealership said they are still waiting for Kia corporate to send the new seat belt latch system, but there is no response from Kia yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558716December 6, 2023
SEATS, SEATS:FRONT ASSEMBLY:POWER ADJUST
The contact owns a 2024 Kia Carnival. The contact stated that the vehicle was designed with a manual and an automatic control system that allowed the seats the move forward. The contact stated that he activated the automatic control button on the left side of the second-row driver's side seat to move the seat forward. The contact stated that the backrest of the seat lowered, and the seat moved forward abruptly within a second and struck the right side of his forehead. The contact sustained a bruise. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11558610December 5, 2023
STEERING
Steering column leaking oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557783November 30, 2023
UNKNOWN OR OTHER
After driving a short period of time the metal rail tracks that allow 2nd row seats to slide are extremely HOT to touch on the inside of the car. Very dangerous could cause a fire if I had a blanket on the ground or a piece of paper. Also hot enough to burn my childs feet if she steps on them getting in and out of car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549082October 9, 2023
STEERING, AIR BAGS, AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
The steering wheel was clicking at low speeds (turns after stops, turns in reverse and while parking). The Kia dealer initially said it was an improperly routed air bag harness and said they fixed it. The noise returned within a day. When I brought it back, they identified cables from the air bag were slipping from the hold down clip causing the air bag wires to rub on the steering wheel. Service advisor noted the airbag and clock spring harness were not being held down by the wire hold clip. The technician put two zip ties to attach the wire harness to the hold down clip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546385September 25, 2023
UNKNOWN OR OTHER
The air conditioning system is leaking water in the trunk of the car. It has caused mold to grow on the trunk cloth lining and the air filter in the rear panel was completely covered in mold. There was a visible stream of water pouring out from this filter housing when I removed the wall panel where the tire jack is. I had always noticed puddles of water under the vehicle during the summer, but the leak is coming from inside the vehicle, not off an exhaust pipe like I expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544503September 14, 2023
STEERING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543884September 11, 2023
ELECTRICAL SYSTEM, SEATS, STEERING
Leakage on power steering column, steering little bit hard to handle and some issues while driving at straight line highway,. Heated area, second row seat underneath flooring, electrical issue about seat concerned!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542410September 3, 2023
UNKNOWN OR OTHER
The right passenger sliding door failed to sense my daughter’s hand and it crushed her ring finger causing a cut, bleeding, and bruising. She is in a lot of pain from the injury and now terrified the door will malfunction again causing another injury. We don’t think this vehicle is safe to drive with our family anymore. Yes it’s available for inspection. Since it’s a holiday weekend I’ll have to wait until the nearest dealership is open to have it inspected. We were able to reproduce this failure ourselves. There was no warning.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11541931August 31, 2023
LANE DEPARTURE: LANE KEEP: STEERING ASSIST, STEERING:COLUMN
The contact owns a 2023 Kia Carnival. The contact stated there was oil leaking from the vehicle onto the floorboard nearby the brake pedal. The contact took the vehicle to the dealer who diagnosed that a seal for the steering column was leaking and could cause the steering wheel to seize while driving. The Lane Keep Assist and Steering Assist would deactivate independently. The contact was informed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 3,337.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541531August 29, 2023
STRUCTURE:BODY
Door took waaaaayyy too much pressure to stop it from closing The recall before literally added beeping noises but it NEEDS more sensitive sensors this is ridiculous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540995August 27, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
The vehicle throws a forward collision warning and then suddenly brakes to slow down while driving with no road hazard in front. This occurs about once every 10 days. This is a safety hazard because the forward collision warning has to be turned off every time the car is turned on. It will not stay off. During sudden braking, an accident may occur behind the vehicle. We have left the car at the dealer for 3 days while paying for a rental car and they said they could not reproduce the error. I have contacted KIA through their website about a week ago and have received no response. I have video evidence of this problem occuring on dashcam.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540632August 24, 2023
SEATS
The contact owns a 2024 Kia Carnival. The contact stated that upon inspection, he became aware that the mechanism for the slide-flex seats became extremely hot to the touch, with occupants unable to touch the surface without shoes. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 4,969.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539997August 22, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2022 Kia Carnival. The contact stated that both the driver's side and passenger side electronic sliding door had malfunctioned and would erroneously open and close. The contact indicated that while the daughter was retrieving items from the vehicle the passenger electronic side sliding door erroneously closed on her daughter and causing minor injuries to the arms and ribs which did not require medical treatment. The vehicle was later the taken to the dealer and serviced under a manufacturer's campaign to reprogram the door sensors. The door sensors were reprogrammed but the failures continued to occur. The contact indicated that after the door sensors were reprogrammed the doors would randomly open and close while the vehicle was turned off. The cause of the failure has not been repaired. The manufacturer was notified of the failures. The failure mileage was 705.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11538635August 15, 2023
UNKNOWN OR OTHER
I have an issue that involves the metal railings in the center of the vehicle (on the floor) to get hot enough to burn and blister you. I filed a complaint with Kia which opened a case. I also took my vehicle in and this issue was verified by their mechanic. I was assigned a case number and after the employee on my case spoke with the enginer team it was determined that the only option for me was to purchase mats to cover the metal railings. I purchased both all weather and fabric mats when i purchased the vehicle. these mats do not cover the railing nor would you want them to. it would prevent the seats from moving forward and back and it would also be a fire risk. I have tried to find a solution with kia with no success. There are other forums of people complaining of the same issue such as this one https:// [XXX] I just purchased my car brand new and Kia has put me in a position to just deal with these safety issues. Besides mats that i already have the suggestion was to just not touch the rails that are on the floor where you put your feet. I put 10,000 down on a brand-new vehicle because i had the intentions of keeping it long term. now im in a position where I have to look for a safer vehicle with no help from KIA. This complaint may not help me but maybe it can help someone else. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538113August 12, 2023
UNKNOWN OR OTHER
Hi I just purchased this Veichle yesterday from the KIA dealer “ https://www.almkiasouth.com/?utm_source=organic&utm_medium=gmb&utm_campaign=local“ This morning I was just looking at the setup and the car was in idle. My little son who was in barefoot screamed when the accidentally touch the under the seat me tail rails. I’ve informed the dealership about this today 8/12/2023. When I searched in Internet I found the below blog. This is strange how Kia has still not fixed this danger safety issue? I’m sure this is not easy to notice unless someone with barefoot tries to touch the rails. Please take this to Kia seriously and have a recall open. This is really danger. When I touched and checked every where the rails were hot under the middle sit not the far side ones. Like someone mentioned in the blog possibly the rails are just above the exhaust and no proper sealing is there otherwise why the middle rails will be hot and not the side ones? https://www.carnivalforums.com/threads/floor-rails-getting-hot-while-idling.690/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537506August 9, 2023
ELECTRICAL SYSTEM, ENGINE
I bought this car June of 2022. The car was days old and the front end started making a popping sound when you turn the wheels. The dealership changed front right axle. There is still a popping noise but now it’s from the front and the back. The transmission went out in February of 2023. They replaced the transmission. Since then the car shakes violently when accelerating, loses power when accelerating, the self drive mode turns on by itself. I have contacted 2 different dealerships about these issues. They say “ they cannot duplicate the problem.” This car is not a safe vehicle for me or my family to ride in. They won’t do ANYTHING about it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535594July 31, 2023
STRUCTURE:BODY
These doors need a sensor to reverse the sliding doors upon resistance. It has smashed me and my young children multiple times. The update did not solve this issue and it’s a major safety issue. My 4 year old and 1 year old both had their hand smashed in the automatic sliding doors.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11535422July 31, 2023
ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING:BACK UP LIGHTS:BULBS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH:EMERGENCY MECHANICAL RELEASE
The contact owns a 2022 Kia Carnival. The contact stated that while her daughter was inside the vehicle, the door closed on her rib cage and arm, but medical attention was not provided. Additionally, the taillights were inoperable. While driving, the vehicle stalled. While accelerating and making a turn, the vehicle hesitated and stalled. The engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the weather stripping sensor needed to be replaced. The bulb was broken, and a wiring harness replacement was needed. The system was reset. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 1,187.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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