Kia Borrego Complaints

92 consumer complaints on file.

#10554341December 2, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2009 KIA BORREGO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE HYDRO-PLANED AND CRASHED INTO A CONCRETE PILLAR. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A HEAD INJURY AND BRUISING TO THE BODY. THE POLICE WERE CALLED AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000. UPDATED 12/17/13*LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10550585November 2, 2013
SEATS, UNKNOWN OR OTHER
ON THE DRIVER SIDE SEAT THE ROCKER PIECE THAT ALLOWS THE SEAT TO MOVE UP AND DOWN AND FRONT TO BACK. THE PIN IN IT KEEPS COMING LOSE. ALSO THE DRIVER SIDE VISOR HAS STARTED TO FALL FROM ITS HOLDER AND HANG FROM THE WIRE FOR THE MIRROR LIGHT. I FEEL THAT BOTH ARE VERY DANGEROUS AND CAN CAUSE AN PROBLEM DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546896October 6, 2013
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
THE NAVIGATION SYSTEM DOES NOT AUTOMATICALLY UPDATE ITS INFORMATION. I REQUESTED THE DEALER TO UPDATE MY NAVIGATION DATABASE WHILE I HAD MY BORREGO IN THEIR SHOP FOR OTHER SERVICE. I WAS TOLD THEY HAVE NEVER BEEN REQUESTED TO PERFORM THAT SERVICE BUT WOULD RESEARCH MY REQUEST. I WAS INFORMED THAT THEY WOULD HAVE TO BUY A DISKETTE WITH UPDATED NAVIGATION INFORMATION FROM INFINITY, SCHEDULE A RETURN VISIT FOR THE BORREGO, DOWNLOAD THE INFORMATION, CHARGE ME FOR THE DISKETTE BUT THEY WOULD KEEP THE DISKETTE AND CHARGE ME FOR THEIR SHOP TIME. THE ESTIMATED COST WAS OVER $400.00. I REFUSE TO PAY FOR A SERVICE THAT SHOULD HAVE BEEN COVERED BY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546895October 6, 2013
WHEELS, TIRES
I REPLACED THE ORIGINAL TIRES (HANKOOK) AT APPROXIMATELY 25,000 MILES DUE TO MINIMAL TREAD LEFT ON THEM, CUPPING AND THEY PROVIDED A HARSH RIDE. THE NEW TIRES AND ORIGINAL WHEELS WERE BALANCED DURING INSTALLATION. THE WHOLE BORREGO SHAKES WHEN DRIVING BETWEEN 10 AND 35 MPH. I TOOK IT BACK TO THE NEW TIRE INSTALLER AND HAD THEM ALL REBALANCED. IT STILL SHOOK BUT LESS THAN BEFORE. I HAVE HAD THEM REBALANCED TWO ADDITIONAL TIMES AT TWO DIFFERENT TIRE SALES AND SERVICE RETAILERS SINCE THE FIRST TWO BALANCINGS ON THE NEW TIRES. I HAVE HAD THE WHEELS AND TIRES REBALANCED FOUR TIMES IN THE 7,000 MILES THE NEW TIRES HAVE BEEN INSTALLED. THE SHAKING HAS NEVER BEEN RESOLVED. I SUSPECT THE LUG HOLES IN THE WHEELS ARE NO LONGER ROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546901October 6, 2013
STRUCTURE:BODY:DOOR
THE CHROME ON THE INSIDE DRIVER'S DOOR LATCH HANDLE IS DELAMINATING CREATING A SHARP EDGE THAT CAN LACERATE SKIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546898October 6, 2013
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
I HAD THE REAR OF THE SUNROOF OPENED WHILE PARKED. I TRIED TO CLOSE IT AND IT WOULD NOT FULLY CLOSE. IT WOULD ALMOST CLOSE THEN STOP THEN RETREAT UPWARD A FEW MILLIMETERS AND STOP. I TRIED AGAIN SEVERAL TIMES. I TRIED TO SELECT THE OPTION TO SLIDE THE SUNROOF BACK INTO THE ROOF AND THAT DID NOT FUNCTION EITHER. I CHECKED FROM BOTH RIGHT AND LEFT SIDES, INSIDE AND FROM OUTSIDE TO SEE IF THERE WAS AN OBSTRUCTION BUT NOTED NOTHING. THE LAST COUPLE OF TIMES I TRIED TO CLOSE IT, IT BEGAN AUDIBLY CLICKING IN THE SLIDE MECHANISMS THEN FROM INSIDE THE DRIVER'S COMPARTMENT, UNDER THE HEADLINER, NEAR THE REARVIEW MIRROR. I STOPPED TRYING TO CLOSE IT AT THAT POINT. IT REMAINS SLIGHTLY AJAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546899October 6, 2013
POWER TRAIN
THE TRANSMISSION SHIFTS UP TO FOURTH GEAR AS I SLOWLY ACCELERATE TO UP TO 40 MPH REDUCING THE RPM TO AS LOW AS 1,300. THIS QUICK SHIFTING UP THROUGH THE GEARS DOES NOT MATCH VEHICLE SPEED RESULTING IN THE RPM BEING TOO LOW TO ACCELERATE WITH THE PACE OF TRAFFIC. THIS CAUSES VEHICLES BEHIND ME TO ALMOST CRASH INTO THE REAR OF MY CAR DUE THE SLOWING RATE OF MY ACCELERATION CAUSED BY THE TRANSMISSION SHIFTING UP TO QUICKLY AND ENGINE BOGGING DOWN. CONVERSELY, WHILE ON FREEWAY ENTRANCE RAMPS GAINING SPEED, THE TRANSMISSION WILL SHIFT UP TO FIFTH AT A CONSISTENT PACE UNTIL I REACH 50 MILES PER HOUR THEN IT WILL SHIFT BACK DOWN TO FOURTH ALTHOUGH I HAVE NOT DEPRESSED THE ACCELERATOR PEDAL FOR A FASTER PACE. THIS HAPPENS CONSISTENTLY AS DO THE QUICK SHIFTS AT LOWER SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546893October 5, 2013
STEERING
THE STEERING COLUMN DOES NOT TELESCOPE EITHER IN OR OUT. THE FIRST TIME IT HAPPENED THE OUTSIDE TEMPERATURE WAS ABOVE 90 DEGREES. TEMPERATURES LESS THAN 90 USED TO ALLOW NORMAL OPERATION. NOW IT DOES NOT TELESCOPE AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504552March 26, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2009 KIA BORREGO. THE CONTACT STATED SOMEONE CRASHED INTO THE VEHICLE FROM THE REAR, PUSHING THE CONTACT'S VEHICLE INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE WAS DESTROYED. THE DRIVER OF THE VEHICLE SUSTAINED A FACE CONTUSION AND LACERATIONS TO THE NOSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10498123February 14, 2013
STEERING
TL* THE CONTACT OWNS A 2009 KIA BORREGO. THE CONTACT STATED WHILE DRIVING 60, SHE DROVE OVER A POTHOLE AND THE VEHICLE BECAME DIFFICULT TO STEER. THE FAILURE RECURRED ONE OTHER TIME. A DEALER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469500August 7, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 KIA BORREGO. THE CONTACT STATED THAT VEHICLE BECAME RESISTANT TO REFUELING ATTEMPTS AND THE FUEL PUMP WOULD CONTINUOUSLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE AIR FILTER AS A TEMPORARY REMEDY. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 19,945.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466725July 20, 2012
TIRES, TIRES:TREAD/BELT
TL* THE CONTACT OWNS A 2009 KIA BORREGO EQUIPPED WITH HANKOOK TIRES, SIZE: 265/60R18. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR ROUTINE MAINTENANCE WHEN HE WAS INFORMED THAT THERE WAS TIRE ROT BEING EXPERIENCED ON THE TREAD OF ALL FOUR TIRES. THE MANUFACTURER OF THE TIRES WAS NOTIFIED AND STATED THAT THE TIRES WERE NO LONGER UNDER WARRANTY. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHICLE WAS SUBSEQUENTLY TAKEN TO THREE DIFFERENT CERTIFIED DEALERS, WHERE THE FAILURE WAS CONFIRMED. THE TIRES WERE NOT REPAIRED OR REPLACED. THE FAILURE MILEAGE WAS 35,017. UPDATED 09/05/12*LJ ALL FOUR OF THE TIRES WERE REPLACED. UPDATED 09/10/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454631April 9, 2012
FUEL SYSTEM, GASOLINE
GAS OVERFLOWS EVERY TIME VEHICLE IS FUELED. AFTER ABOUT 3 GALLONS, FUEL BACKS UP THE FILL TUBE AND SPILLS DOWN THE SIDE AND ONTO THE GROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453767April 2, 2012
STEERING
TL* THE CONTACT OWNS A 2009 KIA BORREGO. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE STEERING WHEEL BECAME DIFFICULT TO CONTROL. THE FASTER HE DROVE, THE MORE DIFFICULT IT BECAME TO TURN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TO FIVE TIMES BUT WAS TOLD THE STEERING WHEEL FUNCTIONED NORMALLY. ON A PREVIOUS OCCASION, THE DEALER REPLACED THE TIE ROD ENDS AND THEN THE STEERING WHEEL BEGAN TO MALFUNCTION. THE MANUFACTURER WAS NOTIFIED AND STATED THE DEALER WOULD REPLACE THE STEERING WHEEL AT THE CONTACTS EXPENSE. THE FAILURE MILEAGE WAS 28,000 AND THE CURRENT MILEAGE WAS 48,000. UPDATED 05/08/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444532January 19, 2012
SEAT BELTS
THE SEAT BELT FOR THE DRIVER'S SEAT REFUSES TO LATCH CONSISTENTLY. SOMETIMES IT IS OBVIOUS (YOU DON'T HEAR THE CLICK, YOU DON'T FEEL THE CLICK AND THE BELT STARTS TO RETRACT AS SOON AS YOU LET GO). OTHER TIMES, IT FEELS LATCHED BUT A TUG PULLS IT RIGHT OUT. AFTER A CLICK, RECLICK AND TEST SEVERAL TIMES IT USUALLY LATCHES. WE ARE CONTACTING THE DEALER NOW ABOUT GETTING THIS PROBLEM RESOLVED. THIS IS AN OBVIOUS SAFETY PROBLEM, AS THINKING IT HAS CLICKED AND GETTING INTO EVEN A MINOR CRASH COULD CAUSE THE BELT TO UNLATCH. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432655October 24, 2011
STEERING
I WAS DRIVING ON A FOUR LANE 35MPH STRAIGHT ROAD AND THE STEERING BECAME DIFFICULT TO IMPOSSIBLE--THE WHEEL SEEMED TO ALMOST LOCK UP. I SLOWED DOWN CONSIDERABLY AND MANAGED TO GT OFF ON THE RIGHT SIDE OF THE ROAD. I CAME TO A STOP, AND TRIED TO START UP AGAIN BECAUSE I WAS CLOSE TO HOME. IT BEGAN TO STEER AGAIN AND I TOOK IT HOME. THE VEHICLE WAS TAKEN INTO THE LOCAL KIA DEALERSHIP AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. MY CONCERN IS THAT THE POWER STEERING PUMP HAD AN INTERMITTENT FAILURE AND MAY DO SO AGAIN. IF THIS HAD OCCURRED ON A CURVE IT WOULD HAVE CAUSED AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428984October 6, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2009 KIA BORREGO. THE CONTACT STATED THAT WHEN REFUELING, FUEL WOULD SPLASH ALL OVER THE CONTACT AND THE SURROUNDING AREA. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DENIED ANY ASSISTANCE WITH THE VEHICLE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422619August 30, 2011
FUEL SYSTEM, GASOLINE
BOUGHT OUR KIA BORREGO AND BROUGHT IT BACK BECAUSE WE NOTICED THAT AFTER ITS FIRST WASHING THE PAINT WAS PEELING AND THAT IS COVERED BY A WARRANTY....BUT WAS TOLD IT MUST HAVE BEEN SOMETHING WE DID. WHEN WE TOOK IT BACK FOR ITS FIRST OIL CHANGE, WE REPORTED THE PAINT AGAIN BECAUSE NOT ONLY WAS IT PEELING IN 1 SPOT BUT ALL OVER THE HOOD AND THE DOORS AND BODY...MANAGER SAID IT WAS RE[PORTED TO KIA BUT WE NEVER HEARD ANYTHING BACK, WAS TOLD IT WOULD COST OVER 500 TO PAINT ONE DOOR...NOW HAVING TROUBLE OUT OF THE GAS TANK, IT WILL TAKE ONE GALLON AT A TIME AND I AM AFRAID EVENTUALLY I WILL RUN OUT OF GAS BECAUSE I CANT FORCE GAS IN IT...CANT GET INTO THE DEALERSHIP FOR 15 DAYS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419519August 15, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 KIA BORREGO. THE CONTACT STATED SHE WAS UNABLE TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER SIX TIMES AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 8,200 AND THE CURRENT MILEAGE WAS 12,115.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414934July 24, 2011
SERVICE BRAKES, HYDRAULIC
FRONT ROTOR WARPED BEFORE 12,000 MILES, KIA DEALER REFUSED TO COVER IT UNDER WARRANTY. I WENT TO THE DEALER ON A SATURDAY MORNING, BUT THEY SAID THEY WERE VERY BUSY TO COMPLETE ALL THE ISSUES I HAD, A RECURRING VIBRATION AT 70-80, BRAKES VIBRATING AND AN OIL CHANGE, SO I RESCHEDULED. I MISSED THE RESCHEDULED DATE AND WHEN I DID FINALLY MAKE IT IN I WAS OVER 12000 MILES AND THE DEALER REFUSED TO COVER THE BRAKES. I CONTACTED KIA CUSTOMER SERVICE AS I ALSO HAD TO ADDRESS THE VIBRATION BETWEEN 70 -80 MPH. KIA CONTACTED THE DEALER TO SEE IF A GOODWILL REPAIR OR EXCHANGE WOULD BE DONE, AND ARRANGE TEST DRIVE BY A REGIONAL MANAGER. THE DEALER SERVICE MANAGER & REGIONAL PARTS MANAGER TEST DROVE MY VEHICLE. CAN YOU BELIEVE THEY HAD THE AUDACITY TO TELL ME THAT THE VIBRATION IS INHERENT TO THE BORREGO BECAUSE THE REGIONAL MANAGE DRIVES THE SAME SUV AND IT HAS THE SAME VIBRATION? IT SO ANNOYING, YOU CAN ACTUALLY SEE THE PASSENGER SEAT VIBRATE. AGAIN THEY REFUSED TO COVER THE BRAKE REPAIR STATING NOTHING WAS WRONG, EVEN THOUGH I HAD A WRITTEN ESTIMATE FROM THEM TO CUT THE ROTOR. THE NEXT DAY I SCHEDULED SERVICE TO HAVE THE BRAKE ROTORS RESURFACED, AND THEY DID IT. HOW DO THEY EXPLAIN RESURFACING ROTORS THAT A REGION MANGER CLAIMS HAD NO BRAKE PROBLEM, AND I HAD TO PAY TO HAVE THE RESURFACED. AT 23800 MILES, THEY WARPED AGAIN, I PAID TO CUT THEM AGAIN. AT 33,000 THEY WARPED AGAIN, I PAID TO GET THEM REPLACED (KIA OEM). AT 41,000 THE ROTOR WARPED AGAIN. I TOOK IT TO A DIFFERENT DEALER, THE SAY TO PUT ON AFTERMARKET SLOTTED DRILLED ROTORS. I DISAGREE AS I DON'T WANT TO VOID ANY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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