Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11109579July 5, 2018
STEERING
THERE IS AN ISSUE WITH THE STEERING CONTROL SYSTEM ON 2018 JEEP WRANGLER FROM THE FACTORY. THE ISSUE REQUIRES CONSTANT STEERING EFFORT TO KEEP THE VEHICLE IN LANE AT HIGHWAY SPEEDS. THE VEHICLE WANDERS AROUND ALL OVER THE LANE ABOVE 65 MILES PER HOUR. THERE SHOULD BE A RECALL FOR THIS VEHICLE, BECAUSE IT IS UNSAFE TO DRIVE ON THE HIGHWAY. THE FOLLOWING VIDEO ILLUSTRATES THE PROBLEM: HTTPS://DRIVE.GOOGLE.COM/FILE/D/1V75CD60U9MY1QUWAD3XSCWY-PRPUCLTX/VIEW LINK TO OTHER OWNERS, WHO HAVE ENCOUNTERED THE SAME ISSUE: HTTPS://WWW.JLWRANGLERFORUMS.COM/FORUM/THREADS/STEERING-FEELS-LIKE-IT-HAS-PLAY-AND-DRIFTS.3691/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109767July 5, 2018
STEERING
HELLO , I HAVE ABOUT 1,700 MILES ON MY JLUR AND THE STEERING ISSUE IS SO FRUSTRATING.THIS PAST WEEK I TOOK A ROAD TRIP AND FOUND MYSELF MAKING CORRECTIONS CONSTANTLY. ... ON GOING SINCE PURCHASE. THE ISSUE SEEMS TO BE A DEAD SPOT/PLAY AT CENTER WHERE IT TAKES CONSTANT BACK AND FORTH..NOT AS BAD UNDER 50 MPH..ON A SIDE STREET..GETS WORSE ABOVE 50 MPH ON A FREEWAY. STEERING HAS NEVER BEEN RIGHT. MY WIFE WILL NOT DRIVE IT. I TOOK TO MY DEALERSHIP AND THEY WERE NO HELP THEY JUST INDICATED THAT'S HOW THEY DRIVE.....NOT TRUE. I WOULD LIKE TO TAKE IT TO ANOTHER LOCAL DEALERSHIP TO HAVE IT RESOLVED.I AM HOPING THIS IS POSSIBLY A STEERING BOX ISSUE- REPLACEMENT OR ADJUSTMENT .THERE ARE REPORTS OF THIS RESOLVING THE ISSUE. I REALLY NEED YOUR HELP ON THIS ISSUE. WE LOVE EVERYTHING ELSE ON THE JEEP. JUST WANT IT TO STEER CORRECTLY. THANK YOU FOR ANY ASSISTANCE YOU CAN PROVIDE TO EXPEDITE THIS ISSUE, NOTE: IT HAS HAD AN ALIGNMENT AND TIRE PRESSURE IS CORRECT AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105388July 3, 2018
STEERING
THE STEERING GETS STUCK AT VARIOUS TIMES WHEN TURNING TO THE LEFT. MY FAMILY WAS EXITING A HIGHWAY ON OUR RIGHT, TAKING THE OFF RAMP TO ANOTHER HIGHWAY ON OUR LEFT. THE VEHICLE DID NOT WANT TO TURN TO THE LEFT IN THE CURVE OF THE OFF RAMP. IT TOOK SIGNIFICANT FORCE TO KEEP IT FROM HITTING THE SIDE OF THE ON RAMP (WHICH WAS ON AN ELEVATED HIGHWAY) THEN OVER CORRECTED FROM THIS SIGNIFICANT FORCE AND PUT US INTO THE NEXT LANE BARELY MISSING OTHER CARS. ON ANOTHER OCCASION WE WERE NOT ABLE TO TURN TO THE LEFT WHEN MERGING LANES ALMOST CAUSING ANOTHER ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105125July 2, 2018
STEERING
THERE IS EXCESSIVE PLAY IN THE STEERING WHEEL, CAUSING CONSTANT CORRECTIONS FOR STRAIGHT HIGHWAY DRIVING, AND THE VEHICLE WANDERS ALL OVER THE LANE. CONSTANT ATTENTION IS NEEDED TO GO STRAIT. IF LOOKING AWAY FOR A SECOND, I HAVE FOUND MYSELF DRIFTING INTO AN ENTIRELY DIFFERENT LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104934July 1, 2018
STEERING
AT HIGHWAY SPEEDS OF 50 OR MORE THE STEERING HAS 3"S OF PLAY IN IT TURNING THE STEERING WHEEL WITHOUT MAKING THE VEHICLE ACTUALLY MOVE IN THAT DIRECTION. THIS MAKES IT HARD TO STAY IN MY LANE AND IT IS TIRING MAKING CORRECTIONS EVERY SECOND. MY JEEP DEALER LOOKED AT IT AND SAID EVERYTHING IS TIGHT AND GAVE IT BACK TO ME AS COULD NOT FIND ANYTHING WRONG. REALLY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104958July 1, 2018
STEERING
STEERING WHEEL REQUIRES CONSTANT ADJUSTMENT TO KEEP THE VEHICLE IN A STRAIGHT LINE EVEN ON A FLAT ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104989July 1, 2018
STEERING
STEERING HAS A SUBSTANTIAL DEAD-ZONE IN THE MIDDLE WHERE TURNING THE WHEEL DOES NOTHING. ON TOP OF THAT, AT HIGHWAY SPEEDS ITS DIFFICULT TO KEEP THE VEHICLE IN A STRAIGHT LINE, YOU CONSTANTLY HAVE TO CORRECT TO KEEP IT DRIVING STRAIGHT. DRIVING THE VEHICLE ON HIGHWAY SPEEDS SEEM DOWNRIGHT DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104830June 30, 2018
STEERING
THERE IS TOO MUCH PLAY IN THE STEERING WHEEL (NEED TO MOVE STEERING WHEEL TOO FAR BEFORE VEHICLE REACTS). ALSO, THE VEHICLE TENDS TO "WANDER" AND DOES NOT TRACK IN A STRAIGHT LINE (ESPECIALLY AT HIGHWAY SPEEDS). I HAVE TO MAKE CONSTANT STEERING CORRECTIONS TO STAY IN MY LANE. THE PROBLEM IS ESPECIALLY NOTICEABLE WHEN TRAVELING ALONG CURVES AS THE VEHICLE STARTS TO SWAY ERRATICALLY BACK AND FORTH WITH THESE ADJUSTMENTS. DRIVING THE VEHICLE TAKES TOO MUCH WORK AND SEEMS UNSAFE. I HAVE TAKEN IT TO THE DEALERSHIP TWICE FOR THIS ISSUE. THE FIRST TIME, I WAS TOLD THAT NOTHING WAS FOUND AND THAT OTHER SIMILAR MODELS DROVE THE SAME. THE SECOND TIME, SOME ADJUSTMENTS WERE MADE, BUT IT WAS STILL FOUND TO BE "IN SPEC." THIS IS MY 5TH JEEP WRANGLER - NONE OF THE OTHERS FELT THIS UNSAFE TO DRIVE. I SUSPECT THERE MAY BE A PROBLEM WITH THE 2018 JL REDESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104841June 30, 2018
FUEL/PROPULSION SYSTEM
CAR LEAKING FUEL THE CAR TURNED OF WHILE APPROACHING A STOP LIGHT (~15MPH). I PUT IT PARK AND STARTED IT AGAIN, NO PROBLEM. AS I APPROACHED THE NEXT STOP LIGHT, IT TURNED OFF AGAIN. THIS TIME IT TOOK CRANKED FOR ABOUT 4 SECONDS BEFORE STARTING. I HEADED TOWARDS THE NEAREST PARKING LOT AND THE CAR STARTED HESITATING. WHEN I PULLED IN I FOUND THAT IT WAS LEAKING GAS FROM WHAT APPEARED TO BE ABOVE THE GAS TANK. IT PUDDLED UP BEHIND THE PASSENGER REAR OF THE VEHICLE. GOT IT TOWED TO THE DEALER FROM THERE. - NO GAS LEAKED WHERE IT WAS PREVIOUSLY PARKED FOR OVER 6 HOURS. - PROBLEMS STARTED ONLY A COUPLE MINUTES AFTER STARTING IT - CAR HAD A FULL TANK OF GAS, FILLED IT THAT MORNING. - AS THE TOW DRIVER GOT IT LIFTED, A LOT MORE GAS STARTED LEAKING OUT. (WHILE ONLY THE FRONT END WAS ON THE FLAT BED). - ABOUT A HALF A GALLON OF GAS LEAKED OUT (THAT I KNOW OF) *BF UPDATE 11/2/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104788June 29, 2018
STEERING
I HAD JUST PURCHASED THE VEHICLE AND WAS DRIVING IT HOME ON THE FREEWAY, WHEN I NOTICED THE VEHICLE WANDERING ALL OVER THE ROAD. THERE WAS AT LEAST ONE INCH OF FREE PLAY/DEAD SPACE IN THE MIDDLE OF THE STEERING TRAVEL WHERE STEERING INPUT DID NOT RESULT IN CORRESPONDING TURNING EFFECT. THIS CAUSED CONTINUAL CORRECTION AND OVER-CORRECTION. IT WAS A FRIGHTENING EXPERIENCE TO SAY THE LEAST. IT WAS ESPECIALLY BAD IN WINDY CONDITIONS OR WHEN PASSING LARGE TRUCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104460June 28, 2018
STEERING
I HAVE POSTED IN ANOTHER THREAD ABOUT THE STEERING ISSUE, BUT I WANTED TO UPDATE YOU ALL AS WELL. I PICKED UP MY NEW JLU RUBICON OVER A MONTH AGO AND AFTER LIMITED DRIVING (200 MILES), IT SITS IN THE DRIVEWAY. THE DEALER TIGHTENED UP THE STEERING BOX, BUT THAT WAS NOT THE FIX. IT IS SIMPLY DANGEROUS TO DRIVE AT SPEED ON THE HIGHWAY. WHAT EXACTLY HAPPENS IS WHEN YOU TRY TO MAKE A SMALL STEERING INPUT, NOTHING HAPPENS. SO YOU ADD A LITTLE MORE INPUT AND IT OVER CORRECTS LEADING YOU TO TRY TO CORRECT IN THE OTHER DIRECTION WHICH MAKES IT OVERCORRECT IN THE OTHER DIRECTION. NOW YOU HAVE TO FIGHT IT TO KEEP IT IN ITS LANE, ITS LIKE DRIVING ON A SNOW COVERED ROAD. SO YESTERDAY I ASKED THE SERVICE MANAGER TO CALL HIS JEEP REP AND THIS IS HIS REPLY: "YES IT IS STEERING GEAR, STEERING CHUCK. THERE IS NO SENSE REPLACING WITH THE SAME ONE THEY HAVE THAT THEY ARE USING ON THE ASSEMBLY LINE. THEY NEED TO HAVE A UPDATED ONE FIRST, OR WE ARE NOT ACCOMPLISHING ANYTHING AT ALL. I AM ON IT WITH THE T/A FOR CHRYSLER.......WAITING ON HIS RESPONSE. CHRYSLER IS VERY AWARE OF THE CONCERN NOW." SO JEEP IS AWARE AND SWAPPING OUT THE STEERING BOX SEEMS LIKE IT'S NOT THE FIX. I'M NOT REAL HAPPY THAT THEY ARE NOT PUBLICIZING THIS TO NEW JLU OWNER. I DON'T KNOW WHAT A STEERING CHUCK IS, BUT EVIDENTLY IT NEEDS TO BE UPDATED. THIS IS AN ONGOING PROBLEM WHICH STARTED RIGHT WHEN I TOOK DELIVERY AND CONTINUES TO TODAY. I HAVE SINCE DROPPED THE JEEP OF AT THE DEALER AND WILL NOT PICK IT BACK UP UNTIL THE PROBLEM IS SOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104236June 27, 2018
STEERING
JEEP STEERING IS VERY VAGUE, CONSTANTLY DRIFTING LEFT THEN RIGHT. NEED TO KEEP CORRECTING THE SEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104306June 27, 2018
STEERING
NEW JL SAHARA HAS SERIOUS PLAY IN THE STEERING WHEEL MAKING IT A CONSTANT BATTLE TO GET THE CAR TO TRACK STRAIGHT. YOU HAVE TO CONSTANTLY MAKE ADJUSTMENTS TO KEEP THE VEHICLE IN YOUR LANE. I WAS PULLED OVER FOR 'ERRATIC DRIVING' ON A 45MPH CITY ROAD ON THE FIRST DAY OF OWNERSHIP. I HAVE NOT BEEN PULLED OVER IN 10 YEARS PRIOR TO THIS. THERE IS A FULL 1" OF LOOSE PLAY IN THE WHEEL WHEN DRIVING AT ANY SPEED. THE TRACK WILL NOT ADJUST IN THAT 1" RANGE SO YOU GET A 'SHAKEY' EFFECT TRYING TO STEER ACCURATELY. THIS IS MY 3RD WRANGLER MODEL AND SOMETHING IS OBVIOUSLY WRONG. IT IS NOT A "JEEP THING" AS MY TJ AND JK MODELS DID NOT HAVE THIS TYPE OF PLAY IN THE STEERING. FCA IS AWARE OF THIS ISSUE AND NEED TO STOP SALES AND ISSUE AN IMMEDIATE RECALL BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104307June 27, 2018
STEERING
VEHICLE HAS AN UNUSUALLY LARGE "DEAD" SPOT WHEN THE STEERING WHEEL IS ON CENTER. VEHICLE REQUIRES CONSTANT SMALL CORRECTIONS TO REMAIN IN THE CENTER OF A LANE WHEN DRIVING AT HIGHWAY SPEEDS, AND ROAD IRREGULARITIES OR WIND GUSTS CAN CAUSE ABRUPT (BUT SMALL) CHANGES IN DIRECTION REQUIRING A QUICK RESPONSE FROM THE DRIVER TO MAINTAIN THE DESIRED DIRECTION. OFF-CENTER THE STEERING CONTROL APPEARS FINE, PARTICULARLY AT LOWER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104081June 26, 2018
STEERING
I TOOK DELIVERY OF THIS NEW VEHICLE IN EARLY JUNE 2018. SINCE FIRST DRIVING IT, I AM EXPERIENCING WAY TOO MUCH "STEERING PLAY" AT THE CENTER POSITION OF THE STEERING WHEEL AT SPEEDS ABOVE 40-50 MPH, ESPECIALLY WHEN DRIVING ON PERFECTLY STRAIGHT AND SMOOTH HIGHWAYS. AT TIMES IT IS QUITE DIFFICULT TO KEEP THE VEHICLE ON A RELIABLE STRAIGHT PATH; TOO MUCH FREQUENT STEERING INPUT IS REQUIRED TO STAY COMFORTABLY CENTERED IN MY LANE. I'VE HAD SEVERAL "WHITE KNUCKLE" DRIVING EVENTS IN PERFECT DRIVING CONDITIONS (SUNNY, DRY, GOOD ROAD, NO EXCESSIVE SPEED) -- ALL DUE TO THE VAGUE STEERING AND CONSTANT NEED TO CORRECT AND RE-CORRECT A STRAIGHT-LINE STEERING PATH WHEN DRIVING ABOVE APPROXIMATELY 40-50 MPH. I HAVE HAD A JEEP DEALER INSPECT THE VEHICLE. THE DEALER ADJUSTED THE WHEEL ALIGNMENT, BUT OTHERWISE PRONOUNCED IT OK. THE WHEEL ALIGNMENT DID NOTHING TO CORRECT THE PROBLEM. I HAVE HAD THIS "WANDERING STEERING" PROBLEM ON MULTIPLE OCCASIONS WHILE DRIVING THIS VEHICLE. I AM INDICATING TODAY'S DATE IN THE "WHEN DID THIS HAPPEN" SECTION OF YOUR FORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102860June 20, 2018
STEERING
AT RANDOM TIMES WHEN DRIVING VEHICLE IT FEELS AS IF MY JEEP IS FLOATING OVER THE ROAD AND IN AND OUT OF MY LANE. I NOTICE IT MORE AS HIGHER SPEEDS. WHEN I TRY TO COMPENSATE IT FEELS LIKE THE STEERING IS ALL OVER THE PLACE AND YOU HAVE TO OVER CORRECT TO GET IT TO RESPOND. IT CAN BE VERY SCARY. TOOK IT TO DEALER AND HAD IT CHECKED OUT. THEY HAD OVER INFLATED THE TIRES. THEY CORRECTED TIRE PRESSURE BUT IT STILL HAPPENS AT RANDOM TIMES. THEY SAID IT CHECKS OUT FINE. I FEEL LIKE IT AN ACCIDENT WAITING TO HAPPEN. OTHER JEEP OWNERS HAVE DRIVEN MY VEHICLE AND THEY AGREE THAT IT IS NOT NORMAL. I KNOW IT HAS ELECTRONIC STEERING. IT FEELS LIKE A LOSS OF STEERING CONTROL AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101791June 14, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
STEERING WANDERS RIGHT AND LEFT AND IS VERY LOOSE AND LACKS CONTROL TO BRING IT BACK WHILE IN MOTION. PARTICULARLY BAD WHEN TURNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101306June 12, 2018
UNKNOWN OR OTHER
MY REAR GLASS IMPLODED WHILE THE JEEP WAS PARKED IN MY DRIVEWAY. I WAS 30 FEET AWAY HEARD A POP, TURNED AROUND AND SAW THE GLASS ALL OVER THE DRIVEWAY. THERE WAS NO EVIDENCE OF ANYTHING HITTING THE GLASS. THE TEMPERATURE WAS IN 75 DEGREES. IT APPEARS TO BE A MANUFACTURING DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101409June 12, 2018
STEERING
STEERING IS LOOSE AND HARD TO CONTROL ON HIGHWAY. STEERING WHEEL LOCKED UP/FROZE WHILE TAKING A LEFT TURN ON HIGHWAY PREVENTING OPERATOR TO CORRECT VEHICLES DIRECTION. VEHICLE MOVED INTO OUTER LANES WHERE A COLLISION COULD HAVE OCCURRED. STEERING HAD BEAME STIFF AND USING A LARGE AMOUNT OF FORCE WOULD NOT CORRECT STEERING WHEEL. SOON AFTER, STEERING WHEEL TIGHTENED AGAIN AT LOW SPEEDS WHEN MAKING A SLOW LEFT TURN ONTO HIGHWAY CENTER LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101051June 11, 2018
STEERING
MY NEW JEEP WRANGLER HAS AN EXCESSIVE ABOUT OF 'PLAY' IN THE STEERING. I'M CONSTANTLY TRYING TO CORRECT IT JUST TO KEEP IT GOING THE DIRECTION INTENDED. IT'S VERY DIFFICULT TO DRIVE ANY DISTANCE. I'M WORN OUT WHEN I ARRIVE AT MY DESTINATION DUE TO STEERING ISSUE. I'M ALSO AFRAID THIS IS A SAFETY ISSUE. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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