Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11130768September 22, 2018
STEERING
THERE IS EXCESSIVE PLAY (ABOUT 2 INCHES) IN THE STEERING. THIS LEADS TO ME HAVING TO CONSTANTLY CORRECT FOR IT WANDERING. THE WRANGLER I HAVE IS ALSO A MANUAL WHICH REQUIRES ME TO TAKE ONE HAND OFF THE WHEEL TO SHIFT. WHILE DOING SO IT IS NOT EASY TO KEEP THE VEHICLE STRAIGHT. I FEEL THIS IS VERY DANGEROUS ON THE HIGHWAY ESPECIALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130295September 20, 2018
STEERING
SEVERE STEERING PLAY, OVER AN INCH OF DEADSPOT TOTAL. VERY DANGEROUS TO DRIVE ON THE INTERSTATE ESPECIALLY AROUND 18 WHEELERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130168September 18, 2018
POWER TRAIN, STEERING
WHILE MAKING A LEFT TURN AT LOW SPEEDS IT SEEMINGLY FELT LIKE MY POWER STEERING WAS DISABLED AND I HAD TO CRANK MY WHEEL IN ORDER TO MAKE THE TURN. A FEW HOURS LATER, I GET HOME AND ABOUT 100 YARDS FROM MY APARTMENT, THE 'SERVICE ELECTRONIC STABILITY CONTROL ' WARNING POPS UP. I HAVE ONLY HAD THIS VEHICLE 2 DAYS AND LESS THAN 300 MILES. IT'S SAFE TO SAY, I'M EXTREMELY UNHAPPY WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130246September 18, 2018
AIR BAGS, SUSPENSION
DRIVING HOME FROM WORK - ROUGHLY 30 MILES PER HOUR WHEN SUDDENLY MY JEEP PULLED HARD TO THE RIGHT. I HAD NO CONTROL, BOUNCED OFF A PHONE POLE AND MY AIRBAG WENT OFF. IT FELT AS IF SOMETHING IN THE UNDERCARRIAGE SIMPLY GAVE OUT. *DT I HAVE NOW BEEN WITHOUT A VEHICLE FOR 6 WEEKS.*DT *TT *TR *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11129836September 17, 2018
STEERING
WHEN DRIVING AT SPEEDS IN EXCESS OF 45MPH, THERE IS SIGNIFICANT PLAY IN THE STEERING WHEEL. AS A RESULT, THE VEHICLE IS DIFFICULT TO CONTROL IN A STRAIGHT LINE. THIS IS DANGEROUS. BECAUSE OF THE PLAY, YOU HAVE TO CONSTANTLY MOVE THE STEERING WHEEL A SIGNIFICANT AMOUNT LEFT OR RIGHT TO FIND WHERE THE POINT IS THAT IMPACTS THE DIRECTION OF THE VEHICLE. THIS NEEDS YOUR ATTENTION BECAUSE FCA IS IGNORING THE ISSUE. I HAVE VISITED TWO DIFFERENT DEALERS TO LOOK FOR A SOLUTION AND ALSO SPOKEN THE CUSTOMER SERVICE AT FCA. THE DEALERS' INSPECTIONS DID NOT DISCOVER ANY MECHANICAL ISSUE. IN SPEAKING TO FCA AND THE TECHNICIANS AT THE DEALERSHIPS, THEY INDICATED THAT IT IS A SOFTWARE ISSUE, BUT CANNOT DO ANYTHING UNTIL FCA DIRECTS THEM. SOME OWNERS OF THE WRANGLER HAVE COERCED THEIR DEALERSHIP TO FLASH THE POWER TRAIN CONTROL MODULE. ACCORDING TO THOSE INDIVIDUALS THIS SOFTWARE UPDATE HAS SOLVED THE ISSUE. BUT I HAVE NOT BEEN ABLE TO FIND A DEALER TO DO THIS WITHOUT FCA DIRECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130008September 17, 2018
STEERING
VEHICLE STEERING WONDERS AT HIGHWAY SPEEDS REQUIRING CONSTANT STEERING CONTROL FROM OPERATOR. AS SPEED INCREASES TO INTERSTATE LEGAL SPEED LIMITS VEHICLE STEERS ON ITS OWN REPEATEDLY LEFT TO RIGHT BACK TO LEFT VIOLENTLY REQUIRING OPERATOR TO REDUCE SPEED TO REGAIN CONTROL OF VEHICLE. IF OPERATOR VIEW MOMENTARILY LOOKS AT DASH CONTROLS THE VEHICLE WONDERS INTO LANE OF ONCOMING TRAFFIC. PERIODS OF HIGH WINDS INCREASES SEVERITY OF VEHICLE WONDERING TO HIGHER LEVELS OF DANGEROUS DRIVING. I PURCHASED THIS VEHICLE NEW AND VEHICLE STEERING WONDERING HAS HAPPENED DURING EVERY DRIVING EXPERIENCE ON STATE AND FEDERAL HIGH WAYS. CURRENTLY THIS VEHICLE HAS 1071.0 MILES ON ODOMETER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129738September 16, 2018
STRUCTURE:BODY
UNPAINTED AND EXPOSED WELD SLAGS ON ENTIRE FRAME. WELD SLAGS WILL FLAKE OFF AND EXPOSE RAW METAL THEN RUST THREW AND WEAKEN FRAME. WEAKNESS OF FRAME WILL BE CATASTROPHIC IN AN ACCIDENT AND FCA SHOULD INSPECT, REPLACE ALL VEHICLES WITH THIS LIFE THREATENING DEFECT IMMEDIATELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129740September 16, 2018
ELECTRICAL SYSTEM
OCCURRED ON MULTIPLE DATES BEGINNING TWO WEEKS AFTER DELIVERY OF THE VEHICLE: 8/6/2018, 8/30/2018 AND 9/5/2018. MULTIPLE MALFUNCTIONS OF ILLUMINATED RED (AIR BAG WARNING, BRAKE WARNING, BATTERY CHANGE, COOLANT TEMPERATURE, ELECTRONIC THROTTLE CONTROL, OIL AND SEAT BELT) AND YELLOW DASH WARNING LIGHTS (ANTI LOCK BRAKES, ELECTRONIC STABILITY CONTROL, LOW FUEL, CHECK ENGINE, TPMS, FRONT AND REAR AXLE LOCK, 4WD INDICATOR AND SWAY BAR INDICATOR) AND AUDIBLE WARNING CHIMES. ADDITIONAL WARNINGS OF "HOT OIL" AND INITIATION OF THE AUXILIARY COOLING FAN ON THE ENGINE. THIS HAPPENS UNDER ROUTINE DRIVING CONDITIONS ON URBAN PAVED STREETS WITH SPEEDS NORMAL AT 40 MPH AND NOT GREATER THAN 55 MPH, WITH CLEAR SUNNY WEATHER AND TEMPERATURE IN THE MID-80S. DEALER SERVICE DEPARTMENT IDENTIFIED THE PROBLEM AS A FAULTY TOTALLY INTEGRATED POWER MODULE (TIPM). THE TIPM WAS DESCRIBED TO US AS A "SMART" FUSE BOX WITH DIODES THAT ARE OPEN OR CLOSED SUPPLY POWER TO VARIOUS SYSTEMS OR ACTING AS GROUNDS OR RELAYS, SOME OF WHICH IMPACT KEY SAFETY SYSTEMS ON THE VEHICLE. MULTIPLE EFFORTS TO REPAIR HAVE BEEN UNSUCCESSFUL MAKING THE VEHICLE UNSAFE TO OPERATE IN ACCORDANCE WITH INFORMATION IN THE OWNERS MANUAL. SERVICE DEPARTMENT AND TECHNICIANS FROM CHRYSLER HAVE HAD THE VEHICLE SINCE 9/5/2018 AND STATE THEY ARE HAVING DIFFICULTY IDENTIFYING THE CAUSE AND MAY NOT BE ABLE TO REPAIR IT. CONFIDENCE IN THE SAFE OPERATION OF THIS VEHICLE IS LOW. AWAITING FURTHER FROM SERVICE DEPARTMENT AND COLLECTION OF REPAIR ORDERS AND RELATED DOCUMENTS. *DT CONSUMER STATED THE VEHICLE HAS BEEN AT THE DEALER'S SERVICE DEPARTMENT FULL TIME SINCE SEPTEMBER 5,2018 FOR THE SAME ISSUE(S). THEY'VE HAD SEVERAL TECHNICIANS AND FACTORY REPRESENTATIVES FROM CHRYSLER TRYING TO IDENTIFY THE CAUSE OF THE PROBLEM WITH NO LUCK SO FAR (WE ARE APPROACHING THE TIMEFRAME TO DISCUSS THE LEMON LAW AND DEMAND A REPLACEMENT OF REFUND). UPDATED 10/18/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129667September 15, 2018
STEERING
AS I WAS DRIVING ON THE INTERSTATE IN MIAMI FLORIDA MY STEERING WHEEL TURNED TO THE RIGHT BUT MY VEHICLE KEPT GOING STRAIGHT AND I HEARD A LOUD CLUNK FROM THE FRONT LEFT OF THE VEHICLE. I WAS ABLE GUIDE THE VEHICLE OFF OF THE INTERSTATE WITH GREAT DIFFICULTY AND TOOK IT TO THE CLOSEST DEALERSHIP. THERE I WAS ABLE TO TAKE A PICTURE OF WHAT LOOKS LIKE A FAILED WELD ON WHAT YOU COULD CALL A TRACK BAR OR STEERING BRACKET. *TT *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129662September 15, 2018
FUEL/PROPULSION SYSTEM
I HAVE HAD MY VEHICLE SINCE JULY 5TH, 2018. ON AUGUST 26TH, I WENT TO LEAVE MY HOME AND BEFORE I STARTED THE VEHICLE, I NOTICED JEEP WAS LEAKING GAS OUT OF THE REAR RIGHT PORTION OF THE VEHICLE WHEN SITTING IN MY DRIVEWAY. IT WAS SITTING IN MY PARKED IN MY DRIVEWAY AT THE TIME I OBSERVED THE LEAK. ALSO SAW GAS STREAMING WHEN I REMOVED GAS CAP AND LOOKED INTO TANK. HAD VEHICLE TOWED TO JEEP DEALER. *TT CONSUMER STATED YES. IT JUST GOT REPAIRED. IT WAS DETERMINED THE FUEL TANK WAS NOT TAKING FUEL PROPERLY AND HAD FILLED THE EVAP CANISTER AND ALL APPEARS TO BE OK AFTER DRIVING FOR A FEW DAYS. UPDATED 10/10/18*JB *BF. UPDATED 10/31/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129311September 13, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
THIS IS THE SECOND TIME THE VEHICLE HAS EXPERIENCED A TOTAL COMPUTER FAILURE WHILE IT WAS BEING DRIVEN. MY FIANCE' WAS DRIVING THIS TIME AND LOST POWER STEERING, BRAKE ASSIST, AS WELL AS THE ABILITY TO SHIFT GEARS OR EVEN TURN OFF THE ENGINE. AS BEFORE, INDICATIONS ARE A COMPLETE FAILURE OF THE CAN NETWORK - MULTIPLE CELS AND ERROR MESSAGES, FROM FUEL LOW TO TPMS FAIL TO ELECTRONIC START STOP DISABLED TO CHECK SHIFTIER, AS WELL AS A LOSS OF POWER STEERING AND THE ENGINE GOING INTO LIMP MODE. THE FIRST TIME THIS HAPPENED I WAS DOING 70MPH ON THE FREEWAY. IT OCCURRED AT NIGHT, THANKFULLY, AS IT CAUSED ME TO SWERVE BETWEEN LANES DURING THE SUDDEN LOSS OF POWER/STEERING ASSIST. IF IT HAD BEEN DURING RUSH HOUR, I WOULD HAVE HIT ANOTHER VEHICLE. THIS TIME THE COMPUTER FAILED WHILE IN A PARKING GARAGE. THANKFULLY IT OCCURRED AFTER TURNING INTO A STRAIGHT AWAY AS MY FIANCE' TOOK THE ENTIRE LENGTH TO STOP DUE TO THE LOSS OF BREAKING; SHE BLEW THROUGH A PEDESTRIAN WALKWAY AND COULD NOT STOP AND, IF IT HAD HAPPENED DURING A TURN, SHE MOST LIKELY WOULD HAVE HIT A CAR OR HIT THE EDGE OF THE PARKING GARAGE. BOTH TIMES WE WERE VERY LUCKY THAT WE DID NOT HAVE AN ACCIDENT THAT RESULTED IN MAJOR DAMAGE OR A FATALITY. JEEP HAS FOUND 2 ELECTRICAL WIRING PROBLEMS SO FAR WITH THIS JEEP AND OBVIOUSLY THERE ARE ADDITIONAL WIRING DEFECTS PRESENT IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128861September 12, 2018
STEERING, SUSPENSION
WHILE DRIVING AT HIGHWAY SPEED THE JEEP WANDERS ALL OVER THE ROAD REQUIRING CONSTANT STEERING CORRECTION AND SOMETIMES REQUIRING EXTRA FORCE TO BE PUT ON THE STEERING WHEEL. UPON MY OWN INVESTIGATION THERE IS A TSB OUT FOR THIS BUT IT DOES NOT FIX THE PROBLEM I ALSO TOOK THE TIME TO INSPECT MY STEERING COMPONENTS AND FOUND THAT THE BALL JOINTS WERE NOT TORQUED TO SPECIFICATIONS THEY WERE ONLY HAND TIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129161September 12, 2018
STEERING
I JUST LEASED A JEEP AN IMMEDIATELY UPON DRIVING THE JEEP HOME I HAD PROBLEMS STEERING THE VEHICLE AS I ENTERED NORMAL TRAFFIC SPEED. THERE IS A NOTICEABLE STEERING DEAD ZONE (PLAY) WHEN THE STEERING WHEEL IS AT-OR-NEAR CENTERED POSITION. FURTHERMORE, THE VEHICLE DOES NOT SEEM TO BE ABLE TO DRIVE IN A STRAIGHT LINE (THE JEEP WANDERS QUITE MARKEDLY ON PAVED ROADS WITHOUT CONSTANT CORRECTION. ) SEVERAL TIMES I WENT OUT OF MY LANE. THESE TWO ISSUES ARE PRESENT AT ALL SPEEDS BUT ARE ESPECIALLY NOTICEABLE AT HIGHWAY SPEEDS. BOTH ISSUES COMPOUND AND MAKE THE VEHICLE UNSAFE TO DRIVE REQUIRING FREQUENT MICRO-CORRECTIONS WHICH ARE HARD TO GET RIGHT BECAUSE OF THE AFOREMENTIONED DEAD ZONE. I HAVE BEEN DRIVING WRANGLER FOR 10 YEARS SO THIS IS NOT BECAUSE I AM NEW TO THE VEHICLE . IF I DRIVE THIS JEEP I WILL HAVE AN ACCIDENT, ITS ONLY A MATTER OF TIME THERE IS ALSO HALF INCH TO FULL INCH OF PLAY WITH THE STEERING WHEEL IN PARK. THE STEERING WHEEL CAN BE MOVED WITH NO MOVEMENT IN THE TIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129193September 12, 2018
STEERING
LOOSE STEERING. LARGE DEAD SPOT. OFF CENTERED. VERY WOBBLY NOT STABLE. HARD TO DRIVE IN A STRAIGHT LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129218September 12, 2018
FUEL SYSTEM, GASOLINE, POWER TRAIN
2018 JEEP JL UNLIMITED 3.6L AUTOMATIC TRANSMISSION, 750 TOTAL MILES. ON 9/12/2018, TRANSMISSION FAILED AND VEHICLE WAS TOWED TO DEALERSHIP (MCKAY'S DODGE/JEEP, WAITE PARK, MN). WHEN VEHICLE WAS LOWERED BY TOW TRUCK, ABOUT 1 LITER OF GASOLINE POURED DOWN OVER THE EXHAUST SYSTEM ON THE RIGHT REAR (PASSENGER) AND ONTO THE SERVICE BAY FLOOR. THE VEHICLE HAD A NEARLY FULL GAS TANK AT THE TIME OF THE TOW. IF THE VEHICLE HAD BEEN DRIVEN TO THE DEALERSHIP AND THE GASOLINE HAD DUMPED AS MUCH VOLUME ONTO THE MUFFLER AND EXHAUST SYSTEM...BOTH THE VEHICLE AND THE DEALERSHIP WOULD HAVE MOST LIKELY BURNED. THE VEHICLE IS PRESENTLY AT THE DEALERSHIP IN WAITE PARK, MN *DT *TR *BF UPDATED 10/31/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128639September 11, 2018
STEERING
MY DAUGHTER WAS DRIVING THE BRAND NEW JEEP WRANGLER UNLIMITED SPORT WE PURCHASED AND SHE CALLED ME IN A PANIC BECAUSE HER "STEERING WHEEL LOCKED UP!" ON A CITY ROAD AS SHE WAS DRIVING. SHE COULD NOT STEER TO THE LEFT AT ALL. SHE PULLED OVER TO RIGHT, SHUT DOWN THE CAR AND WHEN RESTARTED IT DID NOT STOP THE ISSUE. THIS IS EXTREMELY UNSAFE! I RESEARCHED ONLINE THAT THERE IS A KNOWN STEERING LOCK PROBLEM WITH A TSB 18-19-02-DS WITH 2018 JEEP WRANGLER, YET, OUR DEALER SAYS HE'S "NEVER HEARD OF IT".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128665September 11, 2018
STEERING
STEERING WHEEL AUTOMATICALLY GOES THE OPPOSITE DIRECTION WHILE IN GEAR 1 OR 2 WHEN IT IS TURNED HALF WAY. THIS HAPPENS UNDER PARKING CONDITIONS (DIFFICULT NOT TO HIT OTHER CARS); AND TURNING IN HIGH TRAFFIC SITUATIONS (VERY DANGEROUS IN CONGESTED AREAS). I LOST CONTROL OF THE CAR STEERING (IT WAS GOING THE OPPOSITE DIRECTION SUCH AS IN A SKIDDING SITUATION) ON THE HIGHWAY GETTING ON FROM AN ONRAMP (FROM FIRST GEAR TO SECOND - FROM A STOP SIGN) AND ALMOST STEERED INTO ONCOMING CARS!! I HAVE A VIDEO EXAMPLE OF THE PROBLEM THAT I CAN SEND VIA EMAIL IF YOU NEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128812September 11, 2018
STEERING
STEERING IS LOOSE AND 1 INCH MOVEMENTS OF THE STEERING WHEEL IN EITHER DIRECTION YIELD NO STEERING EFFECT AT ALL. CAR WANDERS IN LEFT AND RIGHT AND THE "DEAD" ZONE IN THE STEERING WHEEL MAKE IT DIFFICULT TO CONTROL. OTHER DRIVERS MUST THINK I AM DRIVING DRUNK. NOT SAFE OR COMFORTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128828September 11, 2018
STEERING
LOOSE STEERING, TRACKING LEFT OR RIGHT NEVER STRAIGHT AT ANY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128531September 10, 2018
STEERING
NEW 2018 JEEP WRANGLER SAHARA JL EXPERIENCING INSTABILITY WITH THE STEERING. AT SPEEDS ABOVE 40MPH THE VEHICLES STEERING REQUIRES CONSTANT COMPENSATION TO KEEP IT TRACKING STRAIGHT. IT IS VERY CONCERNING ON NARROWERE, OLDER HIGHWAYS WHERE A SMALL ADJUSTMENTS MAKES A BIG DIFFERENCE. THERE ARE NUMEROUS COMPLAINTS REGARDING THIS VEHICLES' STEERING AND IT NEEDS TO BE ADDRESSED BY THE MANUFACTURER. THE JEEP IS GOING TO THE DEALERSHIP THIS WEEK AND MY EXPECTATIONS THAT THE ISSUE WILL BE ADDRESSED IS VERY LOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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