Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11144595October 31, 2018
STRUCTURE:BODY, POWER TRAIN, STEERING
1. THE STEERING WHEEL IS LOOSE AND VEHICLE WANDERS OFF OF THE ROAD AT >45 MPH SPEED. UNABLE TO KEEP VEHICLE ON TRAFFIC LANE. 2. THE VEHICLE STOPPED ON CITY STREET WHILE TRAVELING AT 22 MPH SPEED. CHECK ENGINE LIGHT ON AND THE TRANSMISSION LOCKED. 3. LOW BATTERY VOLTAGE (12.7V) READING WHILE RUNNING AND AT STATIONARY. *DT*JB *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144226October 30, 2018
STEERING, SUSPENSION
2018 JEEP WRANGLER UNLIMITED SAHARA WITH 9000 MILES ON IT. JUST STARTED EXPERIENCING EXTREME STEERING WHEEL SHAKING AND SUSPENSION WOBBLE AT HIGHWAY SPEEDS AFTER GOING OVER A BUMP. HAS NOW HAPPENED 6 TIMES IN THE LAST WEEK. ONLY WAY TO STOP IT IS TO SLOW DOWN OR STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143732October 29, 2018
STEERING
WHILE DRIVING AT SLOW OR HIGH SPEED IT SEEMS THERE IS A "DEAD SPOT" IN THE STEERING, ABOUT AN INCH. WHEN I TURN I HAVE TO TURN BACK THE OTHER WAY WAY TO CORRECT. ALWAYS TURNING THE WHEEL FROM ONE SIDE TO THE OTHER. EITHER THERE IS A 'DEAD SPOT" OR THE STEERING IS TOO SLOW TO RESPOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143604October 29, 2018
STEERING
VEHICLES TIRES BEGIN TO SHAKE VIOLENTLY AT SPEEDS IN THE 70-75 MPH RANGE ON THE HIGHWAY. CONDITION OCCURS AFTER HITTING A SMALL BUMP ON THE HIGHWAY. THE CONDITION BECOMES SO VIOLENT, I HAVE TO SLOW THE VEHICLE FROM 70+ MPH TO ABOUT 40 MPH TO STOP THE SHAKING. THIS CONDITION OCCURRED DURING RUSH HOUR IN HEAVY TRAFFIC ON I-696. MY WIFE TOOK THE VEHICLE TO THE DEALERSHIP ON THURSDAY OCTOBER 25TH. THE DEALER TOLD HER THEY WOULD HAVE TO REPLACE THE STEERING DAMPER AND THAT THE PART WAS ON BACK ORDER. THEY SAID IT COULD TAKE A MONTH TO GET THE PART AND THAT THE VEHICLE WAS "SAFE" TO DRIVE. I DROVE THE JEEP TO WORK ON FRIDAY OCT 26TH. ON THE WAY HOME, TO CONDITION OCCURRED ON I-696 WHILE I WAS TRAVELING 70+ MPH IN RUSH HOUR TRAFFIC. I HAD TO SLOW THE VEHICLE TO APPROXIMATELY 40 MPH IN THE CENTER LANE ON THE HIGHWAY BEFORE THE SHAKING ENDED. I ALMOST CAUSED AN ACCIDENT ON THE HIGHWAY. I AM AN ENGINEER AND HAVE WORKED IN THE AUTO INDUSTRY FOR ABOUT 30 YEARS. I HAVE BEEN INVOLVED IN FIELD ACTIONS, CAMPAIGNS AND RECALLS. THIS VEHICLE IS NOT SAFE AND SHOULD BE GROUNDED AND FIXED. I DID SOME RESEARCH OVER THE WEEKEND AND THE CONDITION IS KNOWN AS "DEATH WOBBLE". IT IS FAIRLY COMMON. OUR VEHICLE IS A STOCK 2018 JEEP WRANGLER WITH NO MODIFICATIONS TO THE SUSPENSION. THE DEALERSHIP IS SUBURBAN JEEP LOCATED IN FARMINGTON HILLS, MI ON GRAND RIVER & 10 MILE. THE DEALER SHOULD NOT HAVE SENT MY WIFE HOME TELLING HER THE VEHICLE IS SAFE. THIS VEHICLE IS NOT SAFE AND SHOULD BE GROUNDED IMMEDIATELY. LOOKING FOR SUPPORT FROM NHTSA TO CORRECT THIS ISSUE. THIS CONDITION HAS OCCURRED TWICE WHILE I WAS DRIVING AND ONCE WITH MY WIFE DRIVING OUR 9 YEAR OLD SON. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143617October 29, 2018
STRUCTURE:BODY
BRAND NEW 2018 JEEP WRANGLER JLU, ONLY 400 MILE, DUE TO THE RECENT RECALL ON THE TRACK BARD WELD ISSUE, I WENT OVER THE VEHICLE AND INSPECTED THE WELDS ON OTHER AREAS OF MY VEHICLE AND NOTICE THAT THE WELDING ON THE REAR LOWER CONTROL ARM BRACKET WAS NOT PROPERLY WELDED. THE WELD WAS MOSTLY ON THE FRAME RATHER THAN ON THE SEAM BETWEEN THE FRAME AND THE CONTROL ARM BRACKET, BY COMPARING THE DRIVER SIDE REAR LOWER CONTROL ARM BRACKET, IT WAS CLEARLY APPARENT THAT THERE WAS A WELDING ERROR. ADDITIONALLY, (REFER TO ATTACHED PDF DOCUMENT) THE ROBOTIC WELDER NOT ONLY MISSED THE SEAM BUT STOPPED WELDING AFTER ABOUT 1.5" (UP TO THE WHITE LINE MARKED BY QC) THE A PERSON WELDED FROM RIGHT TO LEFT (UP TO THE WHITE LINE WHERE THE ROBOT STOPPED) BUT ALSO MISSED THE SEAM AND WELDED MOSTLY ON THE FRAME. CHRYSLER HAD TO HAVE KNOWN ABOUT THE ISSUE BECAUSE A PERSON DID WELD WHERE THE ROBOT STOPPED. HOWEVER, THE IMPROPER WELDING WAS PERFORMED AND THIS ISSUE CAN POTENTIALLY CAUSE A FATAL ACCIDENT BEING THAT THIS VEHICLE IS A OFF-ROAD CAPABLE VEHICLE AND UNLIKE REGULAR VEHICLE, THIS VEHICLE WILL MORE LIKELY BE USED IN EXTREME CONDITIONS FURTHER PLACING STRESS ON THE IMPROPERLLY WELDED COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143525October 28, 2018
STEERING
JEEP WANDERS ALL OVER THE ROAD. THE WANDERING IS MORE PRONOUNCED AT HIGHER SPEED. THE STEERING IS SO BAD MY WIFE REFUSES TO DRIVE THE VEHICLE. I CAN TOLERATE IT ONLY BECAUSE I KNOW IT CAN BE ADDRESSED WITH LONGER CONTROL ARMS WHEN I MODIFY THE VEHICLE. I DON'T BELIEVE THE CASTER ANGLE SPEC FOR THE RUBICON MODEL IS OPTIMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143328October 27, 2018
STEERING
LOOSE STEERING ALL THE TIME. AND THEN AT HIGH SPEEDS ON THE HIGHWAY THE STEERING WHEEL LOCKS AND THE STRAIGHT POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143426October 27, 2018
STEERING
VEHICLE IS UNSTABLE AT ALL SPEEDS. JEEP IS ALMOST IMPOSSIBLE TO KEEP IN DRIVE LANE AND DARTS BACK AND FORTH. I HAVE TO KEEP BOTH HANDS ON THE STEERING WHEEL AT ALL TIMES TO CORRECT DRIFTING AND STAY OUT OF THE DEAD SPOT IN THE CENTER OF THE STEERING WHEEL. I DO NOT FEEL SAFE DRIVING THIS VEHICLE ON PAVED ROADS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142854October 26, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
INTERMITTENT LOSS OF POWER STEERING AND/OR SEIZING. UPON DRIVING TO EXIT HIGHWAY AND GET TO DEALERSHIP ENGINE INDICATOR LIGHT CAME ON AND EVENTUALLY JEEP STOPPED DEAD WHILE DRIVING. COULD NOT BE PUT IN NEUTRAL TO MOVE OFF OF ROAD AND WOULD NOT RESTART AT ALL.*DT CONSUMER STATED AUTO WINDOWS WOULD NOT WORK ALTHOUGH THE CHILD LOCKS WERE DISENGAGED. RECEIVED RECALLED OCT. 5TH 2018 JUST AFTER CONSUMER PURCHASED THE VEHICLE WITH MILAGE OF LESS THAN 1200. UPDATED 1/30/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142594October 25, 2018
STEERING
VEHICLE IS UNBELIEVABLY UNSTABLE WHILE DRIVING. DARTS BACK AND FORTH AND IS ALMOST IMPOSSIBLE TO KEEP IN SINGLE LANE. MUST KEEP BOTH HANDS ON WHEEL AT ALL TIMES AND BE 100% FOCUSED ON KEEPING VEHICLE IN SINGLE LANE. CANNOT BE CONSIDERED SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142722October 25, 2018
UNKNOWN OR OTHER
JEEP FRAME WELDS HAVE A LOT OF POROSITY AND SLAG. MANY OF THE WELDS ALL OVER THE FRAME DO NOT APPEAR TO BE COMPLETE AND LOOK UNSAFE. NOTHING HAS BEEN DONE TO THE JEEP AND WAS THIS WAY FROM THE FACTORY. VERY CONCERNED ABOUT CRASH SAFETY STRENGTH AND LONGEVITY IF WELDS START TO RUST AND DETERIORATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142757October 25, 2018
POWER TRAIN
I ENTERED A PARKING SPACE AND WAS NOT WITHIN THE LINES. I BACKED UP ABOUT 2 FEET AND FELT A SUDDEN STOP AND 'CLUNK.' I COULD NOT MOVE THE SHIFTER AT ALL. THE DASH DISPLAY SAID 'PARK LOCK.' IT INSTRUCTED ME TO TURN THE CAR OF AND THEN PUT IT BACK IN GEAR. AFTER 3 ATTEMPTS TO DO THAT (I MAY HAVE BEEN RUSHED THE FIRST 2 TIMES) THE I WAS ABLE TO PUT IT IN GEAR. THERE ARE FEWER THAN 500 MILES ON THIS NEW VEHICLE. IT HASN'T HAPENED AGAIN, BUT THIS SEEMS VERY DANGEROUS. I HAVE AN APPOINTMENT TO TAKE IT TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142487October 24, 2018
STEERING, SUSPENSION
MY JEEP WRANGLER JL WITH UNDER 7000 MILES BEGINS TO SHAKE VIOLENTLY AT HWY SPEEDS BETWEEN 50 -65. THIS VIOLENT FRONT END SHAKING, SHAKES THE WHOLE JEEP MAKING IT DIFFICULT TO STEER AND CONTROL. SHAKING WILL STOP ONCE YOU SLOW DOWN TO A SLOW SPEED OR COME TO A COMPLETE STOP. IT WAS SO BAD MY CHILDREN, WHO WERE IN JEEP FOR ONE INSTANCE, WERE SCARED AND VISABLELY SHAKEN FROM THE EXPERIENCE. THIS HAD NOW HAPPEN 5 TIMES IN A THE SPAN OF A WEEK. *DT CONSUMER STATED TIRE WAS REPLACED BUT VEHICLE WAS STILL SHAKING. UPDATED 12/13/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142400October 24, 2018
STEERING
WHILE DRIVING THE STEERING WHEEL HAS A DEAL SPOT AND THE TRUCK WONDERS ALL OF THE ROAD. ON COLD DAYS DURING INITIAL START UP, BELOW 40 DEGREES, THE TRUCK LOSES ITS POWER STEERING FUNCTION AND IT DOESNT RETURN TILL AFTER TRUCK HAS WARMED UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142426October 24, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE SUBFRAME WELDING WAS RUSTED, CORRODED, MISALIGNED, AND DID NOT MEET THE MANUFACTURER'S SPECIFICATIONS RELATED TO SPACING. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (BENNETT JEEP, 149 HWY 40 EAST, KINGSLAND, GA) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURES COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141984October 23, 2018
STEERING
WANDERING VEHICLE, UNSTABLE STEERING CORRECTION REQUIRED, LOOSE STEERING REQUIRING CONSTANT INPUT FROM DRIVER TO MAINTAIN LANE AND VEHICLE STABILITY. CHRYSLER OPENED A STAR CASE ON 10/10/18 S1819000003 TO TIGHTEN BALL JOINTS AND RELATED COMPONENTS SPECIFICALLY RELATED TO THIS ISSUE FOR ALL JL OWNERS AND SPECIFICALLY CALLED OUT JL ADJUSTMENTS ARE DIFFERENT FROM THE JK WRANGLER. THIS SERVICE WAS PERFORMED ON MY VEHICLE 10/22/18 WITH NO BENEFIT, WAS ALSO INFORMED ALL BOLTS/TORQUE ADJUSTMENTS WERE IN SPEC UPON INSPECTION AND TEST. TECHNICIANS THEN LOOSENED AND TIGHTENED BOLTS PER STAR CASE SPECIFICATIONS FOR THE JL. JEEP HAD CHANGED THE PSB SPECIFICATIONS/ADJUSTMENTS MID (MAY) 2018 TO ALLEVIATE JL STEERING LOCK UP ISSUES OWNERS WERE EXPERIENCING AND IT RESULTED IN THE LOOSE STEERING, LANE WANDERING ON VEHICLES MANUFACTURED AFTER THIS DATE/CHANGE. MY JLU RUBICON WAS MANUFACTURED 7/27/18. I'VE BEEN INFORMED BY THE DEALERSHIP AND CHRYSLER ENGINEERING THAT CHRYSLER IS AWARE OF THIS ISSUE AND NO RESOLUTION EXISTS. THE CHRYSLER ENGINEER ALSO STATED HE "WOULD RATHER HAVE A VEHICLE WITH LOOSE STEERING THAN ONE THAT LOCKS UP."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141985October 23, 2018
POWER TRAIN
DRIVE TRAIN VIBRATION MOST NOTICEABLE BETWEEN 59 - 64 MPH. VIBRATION IN STEERING WHEEL, DRIVER AND PASSENGER FRONT SEATS, FLOOR PANS. 10/3 - 10/8/18 DEALER INSPECTED ENTIRE VEHICLE, BALANCED, ROAD FORCE TESTED TIRES FOUND ALL WITHIN SPEC AND BALANCED WITH NO INDEXING REQUIRED. IN ADDITION TO EXTENSIVE ROAD TESTING, EVALUATION, THE SERVICE DEPARTMENT TEMPORARILY REPLACED 2018 JLU RUBICON WHEELS/TIRES WITH WHEELS/ROAD FRIENDLY TIRES FROM OTHER WRANGLER MODEL AND DRIVE TRAIN VIBRATION WAS STILL PRESENT. DEALER SERVICE SHOP FOREMAN INDICATED TRANSMISSION, TORQUE CONVERTER OR DRIVE SHAFT OUT OF BALANCE BUT NEEDED GUIDANCE FROM CHRYSLER ENGINEERING ON NEXT STEPS AND PROPOSED RESOLUTION. MET WITH CHRYSLER ENGINEERING AT DEALERSHIP SERVICE DEPARTMENT 10/22/18 AND CHRYSLER ENGINEER STATED IT'S THE TIRES AND AFTER ANOTHER BALANCE AND ROAD FORCE TEST INFORMED ME EVERYTHING WAS WITHIN SPECIFICATIONS AND THEY ROTATED TIRES FRONT TO BACK. NO CHANGES TO PROBLEM AND VIBRATION STILL EXISTS. I'VE HAD THE TIRES/WHEELS BALANCED AND ROAD FORCE TESTED BY AN INDEPENDENT 3RD PARTY AND NOW TWICE BY THE DEALERSHIP. VEHICLE IS LESS THAN 2 MONTHS OLD AND 1300 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142138October 23, 2018
STRUCTURE:BODY, ENGINE
2018 JEEP JL (ALL WHITE) HAS PAINT TURNING YELLOW FROM EXCESS HEAT IN THE ENGINE AREA. JEEP HAS LESS THAN 300 MILES ON IT. AREAS AFFECTED INCLUDE FRONT GRILL, RIGHT FRONT FENDER. PRIMARILY ON DRIVER'S SIDE. NOT AN ISOLATED INCIDENT - SEE HTTPS://WWW.JLWRANGLERFORUMS.COM/FORUM/THREADS/BRIGHT-WHITE-GRILLE-TURNING-YELLOW.6394/ .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142122October 23, 2018
STEERING
VEHICLE WANDERS ON THE ROAD, PULLS TO ONE SIDE OR THE OTHER AND OVER CORRECTS WHEN YOU TRY TO STRAIGHTEN IT OUT ON THE ROAD WHICH AT HIGHWAY SPEEDS CAN LEAD TO A WOBBLE FROM SIDE TO SIDE. IT HAS BEEN IN THE SHOP AT LEAST 4 TIMES AND CHRYSLER CORP STATES IT IS "RUNNING AS DESIGNED". STATEMENT FROM FIELD TECHNICIAN IN RESPONSE TO FINAL OPPORTUNITY TO REPAIR LETTER: "VEHICLE OPERATING AS DESIGNED AND CONSISTANT WITH ALL OTHER 2018 JL JEEP RUBICON WRANGLERS WITH BF GOODRICH ALL -TERRAIN TA TIRES. THE TREAD AND SIDEWALL DESIGN OF THIS TIRE CONTRIBUTES TO THE CONDITION DESCRIBED BY THE CUSTOMER. NO VEHICLE REPAIRS ARE NEEDED AT THIS TIME."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142177October 23, 2018
STEERING
THE STEERING HAS A DEAD SPOT IN THE CENTER WHICH CAUSES WANDERING IN THE LANE AND OVER CORRECTION AT 40 MPH AND UP TO HIGHWAY SPEEDS. THIS CAUSES UNSAFE LANE KEEPING ON COUNTRY ROADS AS WELL AS HIGHWAY AND INTERSTATE TRAVEL. BOTH MY WIFE AND I HAVE NEARLY SIDE SWIPED VEHICLES AND CLOSE CALLS IN ONCOMING TRAFFIC. THE DEALER IN MY LOCATION SAYS IT'S NORMAL BEHAVIOR BUT THE ABILITY TO STAY IN MY LANE IS NOT SAFE IN ANY WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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