Jeep Wrangler Complaints (2017)

312 consumer complaints on file.

#11477438August 3, 2022
SERVICE BRAKES
Rear brakes locked up, over heating, burning smell.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475703July 25, 2022
POWER TRAIN
In November 2019, 47,000 miles I began experiencing issues with the vehicle popping out of reverse and grinding gears. A shift fork was replaced under warranty. Now, at 68,000 miles I am experiencing the exact same issue. The part is now out of 2 year warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473385July 11, 2022
SEATS, ENGINE
Driver seatbelt will not lock into buckle. Major oil leak from OFA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471831June 30, 2022
SERVICE BRAKES
My rear calipers are frozen. My car has 41,000 miles on it now and at 21,427 miles my rear calipers were frozen I paid and got them replaced and now again there frozen something doesn’t make sense
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468459June 9, 2022
SERVICE BRAKES
After driving vehicle, strong burning smell Took to dealership - diagnose is new calipers - 5 year old vehicle with 52,000 plus miles. Asked Chrysler to recognize through phone call to customer service??? Inquiring about warranty first then asking for them to recognize defect in same phone call - third party warranty is helping with costs - brake calipers and lines should not be failing on this vehicle at 5 years old 52,000 plus miles and unmodified
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465912May 24, 2022
SERVICE BRAKES
This jeep has 60,000 miles and is 5 years old and has had all 4 calipers seized and rotators brakes replaced and cylinders misfired in the engine that has been replaced. All this on a new vehicle is insane and a safety hazard for a vehicle this young AND with this low of mileage. I took ownership of this jeep in March of 2020 with 33k miles. Then in January 2021 with about 40k miles on the car being 3 1/2 years old the back calipers seized causing smoke and burning smell and was a fire hazard and unsafe to drive. Fast forward another year and a few months later on May 13th I was driving the vehicle and the BACK calipers siezed while in operation and now both rear sides had to be replaced, rotators, calipers, brakes and hoses. A year and 1/2 later only 15,000 more miles. So now all 4 calipers siezed and were replaced, motors, brakes, hoses. This most recent time it was to the cost of $1427.15. I googled this issue and it is a common issue and a known issue in jeeps especially in 2017s. A complaint from 2017 shows a gentleman was reimbursed for this exact issue by FCA after his complaint and I am looking for the same. I have also had the engine cylinders misfire and go up in this jeep as well that occurred 2 months ago!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465585May 21, 2022
ENGINE
Oil cooler housing has serious design flaw. It is made made of plastic and is subject to warp and crack from constant heat exposure leading to failure and catastrophic oil leakage onto hot engine with significant risk of fire as result.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464621May 14, 2022
SERVICE BRAKES
The car brakes failed Thursday May 5, 2021 while I was in the open road. The car did not have any prior warning sign indicating there was an issue with the brakes until after the fact, which with the help of the emergency brake I was able to park on the side of the road and have a towing company pick it up. My car has been at the dodge, Jeep Wrangler dealership since. I contacted the dealer that sold me the car “EchoPark at Grand Prairie” in Texas, the dealer was aware that the brake pads were well below 50% of useful life when they sold me that car that was ultimately the thing that caused my brakes to fail and they’ve refused to pay for the damages occurred, or compensate me in any sort of way. I believe my life and my friends life(a pregnant woman) who was my passenger was put at risk because the dealership failed to check on an item that needed to be check before the car was sold to me. I’ve keep calling the dealership where the car was purchased and they only paying for the broken Caliper through a extended warranty and refused to pay for the additional damaged Ive incurred due to their negligence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464468May 13, 2022
SERVICE BRAKES
The contact stated the vehicle was exhibiting a pulling sensation and jerking. The vehicle did not display any warning lights. The contact took the vehicle to the dealership who diagnosed that the calibers failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware and confirmed the repair was not covered under warranty. The approximate failure mileage was 31,069.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464476May 13, 2022
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
The contact owns a 2017 Jeep Wrangler. The contact stated the vehicle was exhibiting a pulling sensation and jerking while driving. There was no warning light illuminated. The contact took the vehicle to the dealer to be diagnosed. The contact was informed that the calipers needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under warranty. The approximate failure mileage was 31,069.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462755April 29, 2022
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
The contact called on behalf of the owner of a 2017 Jeep Wrangler. The contact stated while the driver was driving approximately 70 MPH, the rubber hood latches on the engine snapped and the hood smashed into the windshield. The entire windshield was damaged. There were no warning lights. The contact was informed that the hood latches needed to be replaced. The latches were replaced. The manufacturer was notified of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459622April 4, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
DTCs for left AND right rear wheel sensors. wiring was open on sensors and caused the speed sensors to not read properly at times 3.00. the sensors were replaced at Mac Haik. 3 other jeeps had the same issue the same day. ABS and traction control lights on dash came on before the sensors were replaced and applying gas did nothing. my jeep was automatically applying my breaks even when I went 5 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458451March 26, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Rear view camera failure. 2017 -2022 Jeep Wrangler JK, JKU, JL, JLU, and Gladiators have become infamous for back-up camera failures. Mine failed at 12,000 miles. Hundreds have failed with less then 1,000 miles. Others during pre-purchase test drives. As this equipment is a required safety device as of 2018, this has become a major safety recall issue. Go to any Jeep forum and type in “Back-up Camera failure” and you will find 100’s and 100’s of reports. Jeep is not properly addressing the issue as there are dozens of reports of multiple failures. There are indications that the failures may be related to MOPAR’s wireless software upgrade program, but no one knows for sure. As well, Jeep’s near silence on the issue is concerning. When returned to a dealership the reaction is usually one of surprise and astonishment that the problem has occurred followed by a hefty repair cost if the vehicle is out of warranty. This is a serious defect in a federally mandated safety device and needs to be addressed. I appreciate it if you would look into this issue as it is affecting thousands of Jeeps. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458155March 24, 2022
SERVICE BRAKES
We took our car to Rairdon's Dodge Chrysler Jeep of Kirkland for oil change and checking the brake on February 12th because the rare brake had been making some noises and might need a replacement soon. The estimate for the services that we requested plus the additional services that they claimed to be critical was over $2,000. We did not question the amount because safety first and we trusted them to do a good job. We picked up the car on February 15th and paid $2,863.68. We drove home and did not use it until a week later. While driving on a highway, the brake was very loose and there was a huge sound when driving over a speed bump. We checked the car and noticed that a part came off and hanging from the base of the car. We had our car towed back to the shop on March 7th and the staffed confirmed that the caliper had fell off. The service director said they did not touch the caliper when they performed the initial service. Therefore, she was not sure what happened to the car. This is a serious safety issue because we could have get into a car accident or hit other people in the street.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457607March 21, 2022
SERVICE BRAKES
Both front calipers froze at 48,663 miles causing excessive smoke and brake damage. Only symptom was shaking of steering wheel during normal use. Stopped immediately. Vehicle towed, cost to repair $1200.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455008March 3, 2022
ENGINE
Oil Filter Assembly failure. This issue has been consistent in respective Chrysler engines since 2014 without resolve or re-design. I have been without vehicle since the 24th (today is 3/3) and renting a car out-of-pocket. The parts are backordered as I've been told there are restrictions by Chrysler on these discontinued replacement parts. Repairs cost upwards of $1,000 depending on the dealer and situation (if oil hasn't damaged other surrounding parts). All forums are consistent in that there has been no recourse by any representative from Chrysler or, in my case, Jeep. The anticipated costs in my situation are likely to exceed $2,500 given the schedule of the repair and any secondary damages by the leaking oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452278February 16, 2022
ELECTRICAL SYSTEM
My jeep was on the rode approximately 5-10 minutes. Stopped at a light. Loud screech and instrument panel went haywire blinking. Before the traffic light could turn green smoke poured through the dashboard and vehicle was on fire. I was able to unlock the car doors and get out before the electrical shut down and locked me in. The car was towed to my mechanic were I was told it was an electrical fire probably manufactures defect. Car is now being towed to the dealership. I have contacted the dealership and corporate Jeep. I was told they were sending an investigator but when I called on 2/16/2022 to get a rental, that I am entitled to with my car , I was told the case was closed. I am not getting a lot of cooperation. The car is available to be inspected. There were no warning lights prior to the screech and smoke. Car was purchased 12/2020 for $35k. Battery is shot so I can not see mileage but my guess is around 40-45,000. Car was not moving it was stopped at a light.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11451362February 10, 2022
UNKNOWN OR OTHER
Multiple dealerships are unable to diagnose my vehicle with anything wrong. I experience my vehicle stalling to turn on. It has now escalated to stalling and turning on but shutting down as soon as it turns on then I restart it but it stalls then turns on. The last time this occurred was yesterday 2/9/22 and it was right at entrance of freeway. II am lucky the vehicle did not shut down on the freeway with my two children inside of it and cause a collision. We could have been killed or caused a disastrous crash. This issue has been going on since I purchased the vehicle in 2019. There are no warning lamps to indicate something is wrong but there is documentation I have taken to two dealerships to fix issue but they cannot determine what is wrong with it. I have called Jeep and my extended warranty (Fidelity) and they both said they can’t do anything for me until my car shows a return on computer that says something is wrong with it. I see a recall online (recall # 18V524000) from 08/08/2018 on cars.com that describes the issue I am experiencing. I have videos I recorded of my car stalling before turning on since I have been reporting the issue. I contacted Jeep customer service (Case # 81910661) and they told me nothing can be done until something “happens” with my vehicle. I asked if I am supposed to get into a car accident before something is done. I asked for issue to be escalated and she said it cannot be escalated to legal team until something “happens” with vehicle. Please help me. Something is wrong with the vehicle. It is currently at the dealership once again so they can “monitor it” turning it off and on daily. Last time it was at dealer just sitting there for 2 weeks and they were not able to find out the issue or experience the stall. Consumer stated there is a safety issue with the vehicle stalling when starting and shutting down when driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451205February 9, 2022
ENGINE
The contact owns a 2017 Jeep Wrangler. The contact stated that the check engine warning lights was illuminated. The vehicle was taken to a local mechanic where it was diagnosed with needing cylinder number 2 replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 79,000. THE CONSUMER STATED THE VEHICLE WAS REPAIRED. THE OIL FILTER AND CYLINDER HEAD WERE BOTH REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450614February 5, 2022
FUEL/PROPULSION SYSTEM
Over the past few months, whenever I started up my 2017 Jeep Wrangler, I smelled a strong odor of gas fumes/exhaust. Then, two days ago my "Malfunction Warning Light" (check engine light) came in my dashboard and remained illuminated after an oil change and gas fill. I took my Jeep to the local Crystler/Jeep/Dodge/Ram dealership where they told me the code for the problem was a "Evap System Small Leak," but they could not take my car in for another week to look into the issue further. This concerned me, so I then took my Jeep to a Midas where they ran many tests to find that I had a "small fracture where the FPS inserts to the tank." Midas told me that although it is just the leak detection and purge valve that need a minor repair, this part cannot be purchased separately and I would need to pay to replace the whole gas tank for $2700. The technician told me he had seen this a few times before with Jeep Wranglers around the same year as mine before the 2018 models came out with a new tank, and that I couldn't have done anything to cause it because it is just a substandard part that was put in Jeeps of my model/year. I was told that if this issue is not corrected soon, it is unsafe to drive. A larger crack could grow and cause fuel to leak, which then becomes a fire safety hazard. The current fuel emissions/vapors escaping are harmful to breathe in, and to the environment. I was told my Jeep wouldn't pass smog inspection in it's current state. I have found a Crystler recall for faulty 2017 Jeep Wrangler fuel tanks, Recall no. 16V849000 (Crystler Recall no. S90) that applies exactly to my situation. However, although it is the exact problem I am experiencing, the dealership told me there are no open recalls for my specific 2017 Jeep Wrangler. I now have an open appointment to have the dealership take a closer look, but I don't believe I should need to pay for this large repair since it was a clear recall and common issue with 2017 Jeep Wranglers just like mine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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