Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11257146September 21, 2019
STEERING
MY 2018 JL WRANGLER HAS A SIGNIFICANT "DEAD BAND" IN THE CENTER OF THE STEERING. THE STEERING WHEEL CAN BE TURNED SIDE TO SIDE WITH NO CHANGE IN WHEEL DIRECTION BOTH WHILE STATIONARY AND MOVING. THIS NECESSITATES EXAGURATED INPUTS TO KEEP THE VEHICLE IN THE MIDDLE OF THE LANE AND MAKES MAINTAINING A STRAIGHT LINE DIFFICULT. IT REQUIRES WHITE KNUCKLED DRIVING WHILE DRIVING NEXT TO A SEMI ON THE FREEWAY. IT ALREADY HAS THE UPDATED DAMPER AND TRACKBAR INSTALLED BY THE DEALER. THE DEALER CURRENTLY CLAIMS "IT'S A JEEP THING" AND THERE IS NO ISSUE. THERE IS A 4000 POST THREAD ON THE JL FORUM THAT DISAGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256876September 20, 2019
STEERING
LOT OF PLAY IN THE STEERING, THE STEERING NEEDS TO PAST CENTER THEN BACK TO GET IT STRAIGHT THEN REPEATED TO MAINTAIN IN THE LANE REQUIRING CONSTANT CORRECTIONS. A GUST OF WIND HAS CAUSED THE CAR TO CHANGE DIRECTION WITH NO FEEDBACK IN THE STEERING WHEEL. THE PROBLEM IS LESS NOTICEABLE AT LOW SPEED, BUT CHANGES THE LONGER IT IS DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256900September 20, 2019
VEHICLE SPEED CONTROL, STEERING
I HAVE HAD MY JEEP SINCE LAST ONE YEAR. I HAVE HAD STEERING ISSUE FORM THE BEGINING EVERY TIME I WENT TO THE DEALER THEY TOLD ME THAT IS HOW A JEEP DROVE. WHILE ON HIGH WAY IT IS HARD TO KEEP MY JEEP IN LANE IT WOBBLES AND CONSTANTLY LOSES ITS PATH. ITS HARD TO DRIVE BUT DEALER SERVICE WILL ALWAYS SAY THAT IS HOW IT DRIVES. IT IS VERY RISKY DRIVING THE JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256918September 20, 2019
STEERING, SUSPENSION
ON SEPTEMBER 10, 2019 I TOOK MY JEEP WRANGLER IN FOR A STEERING DAMPER CUSTOMER SATISFACTION NOTIFICATION (RECALL). ON SEPTEMBER 20TH, 2019 I WAS DRIVING 65MPH DOWN THE HIGHWAY WHEN THE JEEP BEGAN TO VIOLENTLY SHAKE, NOT STOPPING UNTIL I ACTIVATED MY BRAKES AND BEGAN TO PULL OFF TO THE SHOULDER. I EXITED THE HIGHWAY TO MAKE SURE MY TIRES WERE FINE AND I COULD NOT SEE ANYTHING OUT OF THE ORDINARY. THE JEEP RAN NORMAL AFTER THIS OCCURRENCE, BUT THE SHAKE WAS INTENSE, AND SCARY WHILE GOING 65MPH ON THE HIGHWAY. THE STEERING DAMPER BEING REPLACED DOES NOT SEEM TO HAVE RECTIFIED THE SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256948September 20, 2019
STRUCTURE:BODY, STEERING, WHEELS
WHILE EXITING A DRIVE THRU, I NEEDED TO MAKE A LEFT HAND TURN. AS I WAS IN MOTION TO MAKE THAT LEFT HAND TURN, THE STEERING LOCKED UP & IT SENT ME CRASHING STRAIGHT INTO A METAL POLE, WHICH JUST HAPPENED TO BE FOR THE PEDESTRIAN CROSSING. THANKFULLY THERE WERE NO PEDESTRIANS AROUND THAT WERE PUT IN HARMS WAY. HOWEVER, MY 2018 JEEP WRANGLER JL WAS NOT SO LUCKY. CURRENTLY WE ARE BEING ESTIMATED AROUND $8,000 - $15,000 IN DAMAGE BUT THAT IS NOT FINAL YET.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11256966September 20, 2019
STRUCTURE:BODY
FILED COMPLAINT WITH FCA REGARDING POOR FRAME WELDS. I AM A CERTIFIED WELDING INSPECTOR AND REGISTERED PROFESSIONAL ENGINEER, AND THE WELDS WERE ATROCIOUS. MANY WELDS WITH POROSITY, LINEAR POROSITY, AND CLUSTER POROSITY. ALSO WELDS MISALIGNED AND WITH POOR PLACEMENT. AFTER MONTHS OF DELAYS (ORIGINAL COMPLAINT IN FEBRUARY) THEY SENT A WELDING INSPECTOR (STATED FROM THE FRAME MANUFACTURER) TO INSPECT AND WELD ON THE FRAME. DIDN'T GRIND OUT OLD WELDS. JUST WELDED OVER THE TOP OF OLD WELDS. LOOKED EVEN WORSE. POOR WELD PROFILES. WAS TOLD THERE IS NOTHING ELSE THEY COULD DO, AND WAS TOLD I WAS STUCK WITH IT OR I COULD GO TO ARBITRATION. THEN FCA DECIDED TO WOULD OFFER ME A TRADE CERTIFICATE OF $4000. I FELT LIKE THIS WAS TO SHUT ME UP, BUT IT WAS THE ONLY COMPENSATION I WOULD RECEIVE. I TRIED TO GET THEM TO LEMON IT, BUT THEY TOLD ME IT DIDN'T QUALIFY AND JUST GAVE ME THE RUNAROUND. SAW AN ARTICLE ABOUT REPORTING TO THE NHTSA. DIDN'T EVEN KNOW THIS WAS AN OPTION. I WISH SOMEONE COULD MAKE THEM OWN UP TO THE FACT THAT THEY PRODUCED AN IMPROPERLY MANUFACTURED VEHICLE, POTENTIALLY VERY UNSAFE LONG TERM. MARKED OVER 40 SPOTS ON MY FRAME (WHAT I COULD EASILY SEE). THEY WELDED OVER 4 SPOTS. I'M AFRAID IF I DON'T TAKE THEIR TRADE OFFER I WILL GET NOTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256817September 20, 2019
STEERING
I HAVE HAD THE VEHICLE IN 5 TIMES FOR THE LOOSE STEERING AND WOBBLE ALONG WITH BUMP STEER, EVEN WENT SO FAR AS TO FILE A LEMON LAW WITH THEM AND THEY REFUSED TO PURCHASE THE VEHICLE BACK. THEIR NEWEST FIX IS A DIFFERENT STEERING STABILIZER THAT DID NOTHING TO FIX THE PROBLEM. VEHICLE IS IMPOSSIBLE TO KEEP GOING A STRAIGHT LINE WITHOUT CONSTANT INPUT AND WILL JERK THE STEERING WHEEL RIGHT OUT OF YOUR HANDS WHEN HITTING TINY BUMPS AT FREEWAY SPEEDS, NOT SAFE AT ALL BUT I HAVE NO CHOICE BUT TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257054September 19, 2019
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
JEEP JLU BEGAN "DEATH WOBBLE" AT 70MPH WHILE ON I-485 (SPEED LIMIT IS 70). HAD TO SLOW DOWN TO 40MPH TO GET IT TO STOP, WHICH ALMOST CAUSED A CRASH WITH VEHICLES BEHIND/BESIDE ME SLOWING TO MATCH. SINCE THEN, "DEATH WOBBLE" HAS OCCURRED 2-3 TIMES PER WEEK ON VARIOUS ROADS. SPEEDS 50-70. I NOW HAVE 3 ROADS WHERE I CAN REPLICATE IT AND WILL BE GOING BACK TO THE DEALERSHIP. WAS TOLD MONTHS AGO BY DEALERSHIP "IT'S NOT DEATH WOBBLE; SOMETIMES STUFF GETS STUCK IN THE WHEELS AND MAKES A CLUNKING SOUND." SORRY, NOT SORRY. ENTIRE JEEP FRONT END FELT LIKE IT WAS ON HYDRAULICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256243September 17, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE VEHICLE FAILED TO IMMEDIATELY RESTART AFTER IT WAS DRIVEN. THE VEHICLE FINALLY RESTARTED AFTER A FEW MINUTES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO BUHLER JEEP CHRYSLER DODGE RAM (732-264-5000, LOCATED AT 1508 3290, NJ-35, HAZLET, NJ 07730), BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255552September 16, 2019
STEERING, SUSPENSION, WHEELS
WHEN DRIVING ON THE HIGHWAY ON AN OVERPASS OR ANY BUMP MY JEEP SHAKES UNCONTROLLABLY AND FEELS AS THOUGH ALL FOUR WHEELS ARE GOING TO FALL OFF, HAVE TO PUT HAZARDS ON AND REDUCE SPEED QUICKLY, HAS BEEN AT DEALERSHIP MULTIPLE TIMES FOR STEERING DAMPER WHICH HAS NOT FIXED THE PROBLEM, VERY UNSAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254706September 11, 2019
STRUCTURE:BODY
RUST BUBBLING UP UNDER PAINT AROUND FOR HINGES. THE RUST IS ONLY EVIDENT ON THE TOP HINGES OF BOTH DOORS (VEHICLE ONLY HAS TWO DOORS). THE DEALERSHIP REFUSED TO FIX IT AND CALLED IT A PAINT IMPERFECTION. HOWEVER THE RUST SPOT IS INCREASING IN SIZE AND NEW SPOTS ARE DEVELOPING. THERE IS NO DAMAGE TO THE PAINT (I.E. CHIPS, SCRATCHES) THAT WOULD EXPLAIN THE RUST. IT SEEMS TO HAVE COME FROM THE FACTORY/ MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254392September 10, 2019
STEERING
PLAY IN STEERING.. DIFFICULT TO MAINTAIN A STRAIGHT LINE. ESPECIALLY DANGEROUS AT HIGHWAY SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254048September 9, 2019
STEERING
AT HIGHWAY SPEEDS YOU CAN NOT KEEP THE VEHICLE IN A STRAIGHT LINE. EXCESSIVE STEERING WANDER. JEEP CURRENTLY HAS 4400 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254171September 9, 2019
STEERING
STEERING IS LOOSE, WAY TO MUCH PLAY AROUND CENTER - ABOUT 4 INCH - WITHOUT RESPONSE, CAR DRIFTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254204September 9, 2019
SUSPENSION
HIGHWAY SPEED OF 50MPH+ FRONT END SHAKES VIOLENTLY AFTER HITTING A BUMP IN ROAD. THE VIBRATION CONTINUES UNTIL SPEED IS REDUCED. STEERING WHEEL VIBRATES. 2018 JEEP WRANGLER WITH 3000 MILES. HAS HAPPENED MULTIPLE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253910September 7, 2019
STEERING
I AM EXPERIENCING THE WRANGLER DEATH WOBBLE. GOING OVER 60 HITTING UNEVEN PAVEMENT AND FRONT END SHAKES. I FIRST REPORTED ISSUE TO DEALER AS LOOSE STEERING AROUND 5000 MILES. NOW AT 18000 FULL BLOWN WOBBLE. THEY PERFORMED THE STEERING DAMPNER RECALL WHICH ONLY MADE IT WORSE. WENT BACK TO DEALER SAID THEY RE ADJUSTED DAMPNER. DRIVING HOME SAME ISSUE AGAIN BACK TO DEALER. SAID THEY ARE HAVING ONE OF THE JEEP REPRESENTATIVES COMING TO LOOK AT IT. I HAVE BEEN THROUGH THIS BEFORE WITH MY 2010 WRANGLE BUT THAT HAD OVER 85K MILES. HAVING TO ABRUPTLY SLOW DOWN WHEN YOU ARE IN HIGHWAY TRAFFIC TO 40 OR LESS FROM 70 -75 IS A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252888September 3, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
THE CAR SHAKES UNCONTROLLABLY WHEN DRIVING ON THE HIGHWAY AND AFTER HITTING A BUMP OR IMPERFECTION IN THE ROAD. I HAVE HAD THE PROBLEM FIXED ONCE BEFORE A FEW MONTHS AGO. LAST WEE WHEN DRIVING BACK FROM DROPPING MY SON OFF AT COLLEGE THE CAR SHOOK UNCONTROLLABLY AT LEAST A DOZEN TIMES. THE CAR SEEMED TO SHAKE AT HIGHER SPEEDS AND I WOULD HAVE TO PULL THE CAR OFF THE ROAD TO ALMOST A COMPLETE STOP TO MAKE THE SHAKING STOP.I ALSO HAD THE CAR REPAIRED FOR THE SAME ISSUES AT SCAP JEEP IN FAIRFIELD CT A FEW MONTHS AGO. THEY SAID IT WAS THE STEERING DAMPER. THE CAR WAS FINE FOR A FEW MONTHS BUT THE PROBLEM CAME BACK AGAIN. THE INCIDENT HAPPENED ON 8/25. WE FEAR TAKING THE CAR ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253034September 3, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT THE LED HEADLIGHTS PROVIDED LIMITED VISIBILITY WHEN IT SNOWED. THE VEHICLE WAS TAKEN TO ROTHROCK CHRYSLER DODGE JEEP RAM (610-439-8485, LOCATED AT 1608 PLAZA LN, ALLENTOWN, PA 18104) WHERE THE CONTACT WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252531August 31, 2019
STEERING
NEW JEEP WRANGLER 4 DOOR SAHARA WANDERS WHEN DRIVING ALL SPEEDS. SEEMS TO HAVE 1" PLAY IN STEERING WHEEL. HARD TO KEEP STRAIGHT WHEN DRIVING. TOOK BACK TO DEALER AND THEY INSTALLED NEW STEERING STABILIZER AS PER SERVICE BULLETIN. STILL HARD TO DRIVE IN STRAIGHT LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252569August 31, 2019
STEERING
THE VEHICLE IS DIFFICULT TO STEER, ESPECIALLY AT SPEEDS 45 MILES PER HOUR AND UP. THE VEHICLE HAS PLAY IN THE STEERING WHEEL AND TENDS TO WANDER ON THE ROAD AND IS VERY DIFFICULT TO CONTROL WHEN DRIVING ON A STRAIGHTAWAY. PROBLEM IS WORSE AT FREEWAY SPEEDS. IT HAS ALWAYS BEEN LIKE THIS. FCA HAS BEEN NO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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