Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11257696September 24, 2019
STEERING
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. WHILE THE CONTACT'S DAUGHTER WAS DRIVING AT HIGH SPEEDS OVER A BUMP IN THE ROAD, THE VEHICLE SHOOK VIOLENTLY AND EXPERIENCED THE DEATH WOBBLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SCAP CHRYSLER DODGE JEEP RAM (430 TUNXIS HILL RD, FAIRFIELD, CT 06825, (203) 384-0005) AND EXECUTIVE JEEP (900 UNIVERSAL DR N, NORTH HAVEN, CT 06473, (203) 239-5213) WHERE IT WAS DIAGNOSED THAT THE STEERING DAMPER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257771September 24, 2019
STEERING
STEERING FEELS EXTREMELY LOOSE. ESPECIALLY, WHILE DRIVING ON HIGHWAY IT DOES NOT FEEL SAFE AT ALL DUE TO CONSTANT CORRECTION I AM FORCE TO DO. I AM SCARED EVEN A SMALL POTHOLE WOULD MAKE THE VEHICLE LOSE STEERING AND END UP IN A DITCH. EVEN AFTER GETTING THE LATEST "RECALLS", CHECKED WELDING ISSUE AND REPLACE THE STEERING DAMPER NEITHER OF THOSE SOLUTION FIXED THE LOOSE FEEL OF THE STEERING WHEEL. *DT *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257797September 24, 2019
STEERING, SUSPENSION
BOUGHT WRANGLER IN MAY OF 2018. HAVE ALWAYS NOTICED THAT THE STEERING ALIGNMENT HAS BEEN OFF, OR THAT IT HAS AT LEAST 1 INCH TO 2 INCHES IN PLAY. MEANING THAT I CAN MOVE THE STEERING WHEEL TO THE LEFT OR RIGHT AND IT DOES NOT IMPACT STEERING DIRECTION. VEHICLE ALSO DOES NOT TRACK STRAIGHT, IT PULLS TO THE LEFT. NO LONGER COVERED UNDER WARRANTY AS I AM AT 20K MILES NOW. STEERING DAMPER HAS BEEN REPLACED TWICE NOW FIRST TIME WAS AT 14,000 MILES. SECOND TIME AT 19,000. . HITTING AN EXPANSION JOINT OR POTHOLE AT SPEEDS NORTH OF 70MPH WILL CAUSE SEVERE SHAKING TO THE POINT I HAVE TO SLOW DOWN TO SPEEDS OF AROUND 50MPH FOR IT TO GO AWAY. NOT SAFE AT ALL ON THE FREEWAY. THIS IS A SAFETY DEFECT. FCA SHOULD BUYBACK THE WRANGLERS AND WORK ON FIXING THE OBVIOUS FLAW IN FRAME ENGINEERING, THE STEERING DAMPER IS JUST A BANDAID. THE STEERING DAMPER IS GOING TO CONTINUE GOING OUT AND CAUSING THE DEATH WOBBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257277September 23, 2019
STEERING, SUSPENSION
DEATH WOBBLE, HAS BEEN AT THE DEALERSHIP 4 TIMES AND WAS JUST PICKED UP FOR THE 5TH TIME. TODAY THEY ARE REPLACING RECALLED PARTS THIS HAPPENS AT ANT SPEED AT THIS POINT IN TIME. AND BEGAN IN JANUARY 2019. I HAVE ONLY HAD THE VEHICLE SINCE JULY 2018. IN FEBRUARY THE STEERING DAMPER WAS REPLACE, AT THIS TIME WE ALSO HAD AN ISSUE WITH THE STEERING COLUMN LOCKING UP WHILE DRIVING NOTHING WAS FIXED ON THAT ISSUE ONLY THE STEERING DAMPER, ABOUT 3000 MILES LATER, THE WOBBLE BEGAN AGAIN, IN JULY 2019 THE VEHICLE WENT BACK IN FOR THE REPLACEMENT OF THE STEERING DAMPER, IN AUGUST IT WENT BACK IN FOR WHAT THEY STATED WAS THE RECALLED PART A NEW STEERING DAMPER WAS REPLACED, THAT NIGHT I DROVE THE JEEP HOME AND STILL HAD THE WOBBLE, THEY PICKED IT UP LAST WEEK TO REPLACE THE STEERING DAMPER AND NOTHING WAS DONE, THE PICKED IT UP TODAY TO DO A NEW TASK BAR AND AN ALIGNMENT. THIS VEHICLE IS UNSAFE. I HAVE ALREADY LOST ONE CHILD DUE TO AN AUTOMOBILE ACCIDENT. THIS DOES NOT MAKE ME FEEL SAFE DRIVING THIS VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257314September 23, 2019
STEERING
TOO MUCH PLAY IN THE STEERING WHEEL. REQUIRES A LOT OF WORK TO KEEP THE VEHICLE STRAIGHT. ITS DANGEROUS IN CONGESTED AREAS OR NARROW ROADS. I WOULD DESCRIBE AS A DEAD SPOT IN THE CENTER. THIS HAPPENS 100% OF TIME BUT IS REALLY BAD OVER ABOUT 35 MPH. JEEP TRIED A NEW DAMPER AND NEW STEERING BOX. NEITHER HELPED AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257431September 23, 2019
STEERING
THE STEERING ON THE JEEP JL WONDERS ALL OVER THE ROAD FORCING CONSTANT COUNTER MOVEMENTS WHILE YOU DRIVE. AT THE SAME TIME, THERE IS ALSO EXCESSIVE PLAY IN THE STEERING WHEEL AND THAT COMPOUNDS THE STEERING CHALLENGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257460September 23, 2019
STEERING
THIS 2018 WRANGLER JL WANDERS ALL OVER THE ROAD. ALIGNMENT IS GOOD AND ALL PARTS SEEM TIGHT. JUST WON'T TRAVEL IN A STRAIGHT LINE ALL STOCK. I HAD A 2012 OF THE SAME MODEL AND IT DID NOT DO THIS. MOSTLY ABOVE 30 MPH THE TROUBLE BEGINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257479September 23, 2019
STRUCTURE:BODY, STEERING
EXCESSIVELY LOOSE STEERING/EXCESSIVE PLAY IN STEERING/DEAD SPOT IN STEERING. 1.5 TO 2 INCHES FROM CENTER IN EITHER DIRECTION IN WHICH STEERING WHEEL DOES NOT ENGAGE TIRES. STEERING JERKS AND HYPER CORRECTS WHEN IT DOES ENGAGE. BECOMES WORSE AT HIGHWAY SPEED. DANGEROUS AT HIGHWAY SPEED. EXCESSIVE WANDERING, DOES NOT TRACK STRAIGHT, AT SLOW SPEED STEERING PULLS IN EITHER DIRECTION AS THOUGH IT NEEDS ALIGNMENT. BAD WELDS, VARIOUS LOCATIONS. PURCHASED VEHICLE IN APRIL 2019. ISSUE HAS BEEN PRESENT SINCE PURCHASE. HAVE HAD IT AT DEALERSHIP 5 TIMES. WE HAVE A 2019 JL RUBICON THAT DOES NOT DO IT. I HAVE ALSO DRIVEN OTHER 2 DOOR 2018'S THAT DO NOT HAVE THE ISSUE AND OTHER 2018'S THAT DO HAVE THE ISSUE. CHRYSLER CURRENTLY INVOLVED. I HAVE VIDEO AND DEALERSHIP/CHRYSLER RECORDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257495September 23, 2019
STEERING, UNKNOWN OR OTHER
I HAVE HAD NOTHING BUT ISSUES WITH THIS VEHICLE. FROM INCORRECT WELDS (WHICH THE DEALERSHIP DEEMED AS OKAY UNTIL I HAD A THIRD-PARTY LOOK AT THEM) TO STEERING ISSUES (WOBBLE, DRIFT, ETC.), IT'S BEEN A COMPLETE NIGHTMARE. I'M STUCK PAYING FOR A VEHICLE THAT WILL NOT HOLD ITS VALUE OVER TIME AND AM SO AFRAID TO DRIVE IT THAT I'VE ONLY PUT 1,600 MILES ON THE VEHICLE SINCE I PURCHASED IT IN AUGUST OF 2018. IF I COULD HAVE ONE WISH, IT WOULD BE TO PULL THIS VEHICLE FROM THE MARKET AND REQUEST THAT FCA DOES A FULL BUYBACK FOR VEHICLES WITH RECALLED ISSUES. THEY ARE LYING TO THE NHTSA, THEIR CUSTOMERS, AND SHAREHOLDERS. I DON'T KNOW WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257531September 23, 2019
STEERING
THERE HAS BEEN AN ONGOING PROBLEM WITH LOOSE AND WANDERING STEERING MOSTLY NOTICED AT HIGHWAY SPEEDS OVER 45 MPH. THE VEHICLE FEELS LIKE THERE IS TOO MUCH PLAY IN THE STEERING WHEEL WHEN TRYING TO KEEP A STRAIGHT LINE OR IN THE CENTER OF THE LANE. I HAVE HAD THE VEHICLE IN THE DEALERSHIP SERVICE CENTER THREE TIMES TO RESOLVE THE PROBLEM. ON THE LAST VISIT, THE DEALERSHIP REPLACED THE TRACK BAR WHICH ONLY SLIGHTLY IMPROVED THE PROBLEM. WHEN I RECENTLY DROVE THE VEHICLE ON THE FREEWAY AT 65MPH IN WINDY CONDITIONS, IT WAS EXTREMELY EXHAUSTING TO KEEP IN THE SAME LANE AND FELT VERY DANGEROUS. I SHOULD NOTE THAT AT LOWER SPEEDS BELOW 45MPH THE LOOSE STEERING IS NOT AS NOTICEABLE. WHEN I HAVE MADE FOLLOW UP CALLS TO THE DEALERSHIP SERVICE CENTER (MOST RECENT 9/23/19), I WAS TOLD BY THE SERVICE ADVISOR THAT THIS STEERING FEEL WAS NORMAL FOR THE JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257565September 23, 2019
STEERING
STEERING HAS PLAY IN STEERING WHEEL - YOU CAN MOVE THE STEERING WHEEL FROM LEFT TO RIGHT ABOUT 1 INCH AND IT DOES NOT TURN THE WHEELS. THIS PROBLEM WAS ABOUT 2 INCHES WHEN I BOUGHT THE VEHICLE BUT A REPLACEMENT TRACKBAR INSTALLED UNDER WARRANTY HAS REDUCED THE PLAY BUT IT STILL HAS ABOUT 1" WHERE IS IS NOT AFFECTING STEERING. THIS LEADS TO DRIVER FATIGUE IN AN ATTEMPT TO KEEP THE VEHICLE IN THE LANE AS IT REQUIRES A CONSTANT BACK/AND FORTH TURN ON THE STEERING WHEEL TO STAY IN LANE. I'VE HAD IT INTO THE DEALER 6 TIMES FOR THEM TO FIX THE PROBLEM AND WHILE IT IS BETTER THAN IT WAS ORIGINALLY IT IS STILL NOT FIXED AND DANGEROUS. I'M TOLD BY MY DEALER THAT IT IS "NORMAL" THAT WOULD INDICATE THAT "NORMAL" IS THE FOR THE VEHICLE TO HAVE DANGEROUS STEERING AND LIKELY THE WORST STEERING OUT OF ANY VEHICLE BUILT IN THE PAST 20 YEARS. -- VERY HARD TO KEEP IN THE LANE AT 55 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257211September 22, 2019
STEERING
JEEP WRANGLER JLU RUBICON WITH ONGOING STEERING ISSUES. AT FREEWAY SPEEDS, AT OR ABOVE 60 MPH, THE JEEP WANDERS AND THERE IS 1.5 TO 2 INCHES OF PLAY IN THE STEERING. CONSTANT CORRECTION AND STEERING INPUT IS WARRANTED TO MAINTAIN LANE LIMITS. THE JEEP HAS BEEN TO THE DEALER 3-4 TIMES WITHOUT RESOLUTION. DEALER STATED THE PLAY WAS NORMAL. THE STEERING DAMPER WAS REPLACED UNDER RECALL WITHOUT RESOLUTION. I PAID OUT OF POCKET FOR A NEW FRONT TACK BAR AND STEERING GEAR WITHOUT RESOLUTION. ON EVALUATION FROM A JEEP INDEPENDENT ALIGNMENT FACILITY, IT WAS IDENTIFIED THE TIE ROD CONNECTED TO THE PITMAN ARM HAD EXCESSIVE PLAY. AT 13500 MILES, THE STEERING HAS COSTED ME $1500 AND IT IS STILL NOT FIXED. DEALER RECOGNIZES THE ISSUE. SERIAL CALLS TO THE FCA CUSTOMER SERVICE LINE HAS LED TO 'COMPLAINT NUMBERS' BUT NO RESOLUTION. MY STEERING ISSUES ARE REPORTED BY OTHERS ON JEEP JL FORUMS AND YOUTUBE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257214September 22, 2019
STEERING, SUSPENSION
2018 JEEP WRANGLER SAHARA UNLIMITED. 15,000 MILES. NO MODIFICATIONS. DREADED 'DEATH WOBBLE' OCCURRED 3 TIMES IN THREE DAYS AFTER PURCHASING CAR USED. SCARED THE HELL OUT OF ME AND THE PASSENGERS, JEEP NEEDS TO FIX THIS NOW!,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257219September 22, 2019
STRUCTURE:BODY, STEERING
MULTIPLE SUB FRAME WELDS ARE INCOMPLETE OR NOT DONE PROPERLY. SEE PHOTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256983September 21, 2019
STEERING, SUSPENSION
JEEP HAS A EXTREMELY BAD WOBBLE/SHAKE WHEN YOU HIT BRIDGE JOYCE'S AT HIGHWAY SPEEDS. REPLACED STEERING DAMPER A WEEK AGO THE SHAKE/WOBBLE IS WORSE NOW THAT IT PULLED ME IN THE OTHER LANE. DEALER CANT GET IT TO DUPLICATE PROBLEM FOR THEM. 100% STOCK JEEP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257077September 21, 2019
STRUCTURE:BODY, ENGINE, POWER TRAIN
MY FIVE WEEK OLD MANUAL JEEP WRANGLER JL WITH APPROXIMATELY 1500 MILES ON IT WAS IN MOTION TRAVELLING WESTBOUND ON A 55 MPH ROAD WHEN THE INCIDENT OCCURRED. THE JEEP HAD BEEN IN MOTION FOR APPROXIMATELY 1/4 OF A MILE WHEN IT WAS SHIFTED INTO THIRD GEAR AND PART OF THE TRANSMISSION FELL OFF OF THE VEHICLE. WHEN SHIFTED INTO 4TH GEAR, AGAIN MORE PARTS FELL FROM BENEATH THE JEEP. IMMEDIATELY FOLLOWING THE GEAR CHANGE THE LIGHTS ON THE DASH ALL LIT UP AND BLACK SMOKE AND FLAMES WERE SEEN SIMULTANEOUSLY ON THE FRONT PASSENGER SIDE OF THE VEHICLE. THE JEEP WAS IMMEDIATELY PULLED OVER AND STOPPED ON THE SIDE OF THE ROAD WHERE 911 WAS CALLED. THE FIREFIGHTERS FOUND PIECES OF THE TRANSMISSION HUNDREDS OF YARDS FROM WHERE THE VEHICLE BECAME ENGULFED IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11257101September 21, 2019
STEERING
WOBBLY STEERING AND REQUIRES LOTS OF CORRECTION ON HIGHWAY. DEALER DENIES THERE IS AN ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257114September 21, 2019
STEERING
HAVE CONTINUED TO EXPERIENCE OCCASIONAL "DEATH WOBBLE" ALONG WITH CONSISTENT SHIMMYING OF THE VEHICLE WHEN SPEEDS REACH 65MPH+. THIS ECHOES WHAT MANY OTHERS HAVE POSTED AS WELL. I HAVE OWNED 7 JK WRANGLERS PREVIOUSLY AND KNOW THIS IS NOT HOW STEERING SHOULD FEEL. MARCH 16, 2019 I WAS PROACTIVE IN ASKING THE DEALERSHIP TO REPLACE THE STEERING DAMPER, WHICH THEY DID (PARTS 68251580AD, 6104242AA, 6510774AA, 6512425AA, 6104718AA). THIS HELPED A LITTLE, BUT THE PROBLEM CONTINUED. ON SEPTEMBER 7, 2019, AFTER THE OFFICIAL RECALL #V41, I WENT IN AND THE DEALERSHIP AGAIN REPLACED THE STEERING DAMPER (PARTS CCUKV411AA & CCUKV413AA). THE PAST 2 WEEKS THE PROBLEM STILL EXISTS. YES, AT THE MOMENT IT'S SIMPLY AN ANNOYANCE AND NO DEATHS OR ACCIDENTS HAVE BEEN REPORTED, BUT I FEAR SOMETHING COULD HAPPEN. AND ON TOP OF THAT, A $40K+ VEHICLE SHOULD NOT HAVE STEERING RELATED ISSUES SUCH AS THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257120September 21, 2019
STEERING, SUSPENSION
AT HIGHWAY SPEEDS, SUSPENSION AND/OR STEERING MECHANISM WOBBLES AND VIBRATES VIOLENTLY (THIS IS FELT IN THE STEERING WHEEL) WHEN ENCOUNTERING BUMPS AND HOLES IN HIGHWAY SURFACE. THE VIOLENT STEERING VIBRATION CONTINUES UNTIL REDUCING SPEED BY APPROXIMATELY 20 MPH BY BRAKING. THIS CONDITION WAS UNMANAGEABLE AT 6000 MILES AND FCA REPLACED THE STEERING STABILIZER. CONDITION BECAME UNMANAGEABLE AGAIN AT 15000 MILES AND FCA REPLACED STEERING STABILIZER AGAIN (V41RECALL).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257142September 21, 2019
STEERING
OCCASIONALLY WHEN I TURN, THE CAR WILL SWERVE. THERE WAS A STEERING RECALL IN JUNE. WHEN I WENT TO THE DEALERSHIP, THEY DISAGREED MY ISSUE. I DO NOT FEEL SAFE IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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