Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11282057November 24, 2019
UNKNOWN OR OTHER
BACKUP CAMERA RANDOMLY DOES NOT WORK. SOMETIMES THE BACKUP CAMERA WILL WORK BUT WITHOUT THE GUIDELINES. AND SOMETIMES THE BACKUP CAMERA WILL NOT WORK AT ALL, ONLY SHOWING THE NAVIGATION GPS SCREEN COMPLETELY BLACK. IT MALFUNCTIONS LIKE THIS WHILE BACKING UP IN MY GARAGE, OR BACKING UP INTO A PARKING SPOT IN A PARKING GARAGE OR ON A CITY STREET. I WAS INFORMED BY TWO DEALERSHIP SERVICE DEPARTMENT REPRESENTATIVES THAT THEY CAN'T DO ANYTHING ABOUT IT UNLESS IT IS NOT WORKING WHEN I BRING IT IN, SO THEY WILL BE ABLE TO DIAGNOSIS THE PROBLEM CORRECTLY. OF COURSE, IT ALWAYS WORKS PROPERLY WHEN I BRING IT IN TO THE DEALERSHIP. I HAVE VIDEOS FROM MY IPHONE WHEN IT MALFUNCTIONS BUT THE DEALERSHIP SAID THEY WERE SORRY AND CAN'T DIAGNOSIS IT WITH THE VIDEO, AND THAT IT HAS TO BE IN THE MALFUNCTION MODE AT THAT TIME BEFORE THEY CAN DO ANYTHING ABOUT IT. I CURRENTLY HAVE AROUND 8,600 MILES ON MY 2018 JEEP JL SAHARA WRANGLER AND THIS PROBLEM STARTED AROUND 4,500 MILES OR MAYBE SLIGHTLY LESS. THIS IS VERY FRUSTRATING! I SPECIFICALLY PAID EXTRA FOR THIS JEEP MODEL TO GET THE BACKUP CAMERA. AND IT ONLY WORKS PROPERLY ABOUT 60% OF THE TIME! I NEVER KNOW WHEN IT WILL WORK PROPERLY OR WHEN IT WILL NOT WORK AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281740November 22, 2019
STEERING, SUSPENSION
MORE THAN ONCE I HAVE EXPERIENCED EXTREME SHAKING OF THE STEERING WHEEL AND VEHICLE. IT HAPPENS WHEN I AM ON THE HIGHWAY AND HIT A BUMP. EACH TIME IT HAS HAPPENED I TENSE UP FOR FEAR OF LOSING CONTROL. I HAVE TO SLOW DOWN TO ABOUT 35MPH FOR IT TO STOP. THIS IS NOT SAFE TO DO ON THE HIGHWAY. IT IS ALSO ILLEGAL TO DO AS THE MINIMUM SPEED LIMIT IS 45MPH. I BROUGHT MY JEEP INTO THE DEALERSHIP ON 11/11/2019 FOR AN OIL CHANGE, TIRE ROTATION AND TO HAVE SOME DAMPENER THING INSTALLED DUE TO A RECALL. THE VERY NEXT DAY IT DID THE SAME THING. I HAVE NOW BEEN TRYING TO AVOID GOING OVER 45 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281781November 22, 2019
ELECTRICAL SYSTEM, STEERING, SUSPENSION
MY 2018 JEEP JL HAS HAD NON STOP ISSUES WITH THE "DEATH WOBBLE" SO MUCH THAT I HAVE HAD TO PARK THIS VEHICLE AND NOT DRIVE IT . IT HAS BEEN IN THREE TIMES FOR REPAIRS , EACH TIME PROMISED A FIX WOULD OCCUR. LAST WEEK I WAS DRIVING ON THE INTERSTATE BETWEEN WORK AND HOME, AND I HIT A REGULAR UNEVEN PAVEMENT ONE WOULD DRIVE OVER EVERYDAY , AND THE VEHICLE RESONATED SO MUCH THAT IT PUSHED ME INTO THE LEFT LANE.. LUCKILY NO ONE WAS THERE BUT DECIDED TO PARK THE VEHICLE TILL THE NEXT SCHEDULED FIX ON 11/18. AFTER RECEIVING THE VEHICLE BACK THE INSTABILITY IS STILL THERE AND RESONATES WHEN GOING OVER ANY UNEVENNESS IN ROADS. I HAVE CREATED A CASE WITH JEEP WAIVE (CASE NUMBER 68188061) AND CALLED JIM COGDILL DODGE DEALERSHIP IN KNOXVILLE TN WHOM HAS REPAIRED THE FRONT END THE LAST THREE TIMES . I WAS TOLD ON 11/22 THAT THE DEALERSHIP JUST GOT NOTICE BY A OFFICIAL CHRYSLER NOTIFICATION THAT THE RECALL FIX FOR THE DEATH WOBBLE IS NOT FIXING THE INSTABILITY IN THE FRONT END ,AND IN SOME CASES MAKING IT WORSE. THEY HAVE BEEN TOLD TO STOP FIXING THE CARS UNTIL A NEW PART/FIX IS RELEASED BY CHRYSLER. I NOW HAVE A CAR THAT I CANNOT DRIVE, PURCHASE NEW JUST LAST YEAR AND HAVE LOST ALL TRUST IN THE SAFETY OF THIS CAR. I AM LOOKING FOR HELP TO SOLUTION AND HELP OTHERS WHOM ARE IN MY SAME SITUATION. ADDITIONALLY, MY VEHICLE COMPUTER HAS MESSED UP AND IS SHOWING ALMOST 1 MILLION MILES (999,999) . THIS COMPLAINT IS ALSO PART OF MY CASE AS I CANNOT SALE MY VEHICLE, OR BE LEGAL WITH THE ODOMETER IN CURRENT STATUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281522November 21, 2019
STEERING, WHEELS
TRAVELING ON AN INTERSTATE AT 65 MPH AND WENT ACROSS THE METAL STRIP JUST BEFORE A BRIDGE. THE FRONT WHEELS STARTED WOBBLING VIOLENTLY AND THE STEERING WHEEL SHOOK BAD AS WELL. THIS HAPPENED TWO MORE TIMES THIS TRIP AT THE SAME TYPE OF SITUATION. THE SECOND TIME I TRIED TO SLOW DOWN TO GET THE JEEP TO STOP WOBBLING BUT AN 18 WHEELER WAS DIRECTLY BEHIND ME AND ALMOST RAN UP THE REAR OF MY VEHICLE. I HAD THREE MISHAPS ALL THE SAME ON THIS TRIP. I USE THE JEEP AROUND TOWN, BUT WON'T DRIVE IT AT HIGH SPEEDS. I HAD THE DAMPER REPLACED IN THE JEEP THREE DAYS PRIOR TO THIS TRIP. THIS IS THE PART THAT FCA SAYS CAUSES THE PROBLEM. I HAVE ANOTHER APPOINTMENT NEXT WEEK TO HAVE THE JEEP CHECKED OUT. THE DATE THIS HAPPENED TO ME WAS NOV. 8TH, 2019. BEING A FIRST TIME OWNER OF A JEEP, I THINK I SHOULD HAVE BEEN MADE AWARE OF THIS PROBLEM WHEN I BOUGHT THE JEEP FROM THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281579November 21, 2019
STEERING
STEERING FEELS LOOSE AND HAS PLAY. UNSAFE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281584November 21, 2019
STEERING
STEERING WHEEL BINDS UP (IT WON'T TURN LEFT) IN IN COLD TEMPERATURES. IT HAPPENED ON TWO SEPARATE OCCASIONS WHILE DRIVING (IN BOTH OF THESE CASES SPEEDS WERE BELOW 45MPH). NOTIFIED THE CAR DEALERSHIP AND THEY SAID THEY COULD NOT DO ANYTHING WITHOUT A TECHNICAL SERVICE BULLETIN (TSB), SO I SUBMITTED A CASE NUMBER WITH FIAT CHRYSLER AUTOMOTIVE (FCA). WITHIN 12 HOURS OF SUBMITTING THE CASE, I WAS INFORMED THEY COULD NOT DUPLICATE, WERE NOT GOING TO DO ANYTHING FURTHER AND WHERE CLOSING THE CASE. I BELIEVE THIS IS A SIGNIFICANT VEHICLE SAFETY ISSUE THAT REQUIRES A MORE THOROUGH INVESTIGATION AS BINDING STEERING COULD HAVE SEVERE CONSEQUENCES THAT CAN RESULT IN DEATH. I AM NOT SATISFIED THE DEALERSHIP OR FCA ADEQUATELY ADDRESSED THIS ISSUE. LASTLY, SEVERAL ONLINE JEEP FORUMS HAVE INDICATED AND DEMONSTRATED VERY SIMILAR PROBLEMS ON THIS MODEL AND YEAR OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281645November 21, 2019
STEERING
PURCHASED THE VEHICLE ABOUT 3 MONTHS AGO . HAS BEEN IN AND OUT OF DEALERSHIP BECAUSE THE STEERING IS OFF. IT HAS ALOT OF PLAY AND HAS A DEAD SPOT IN THE MIDDLE WHICH HAS MADE IT VERY UNSAFE TO DRIVE. 2 DEALERSHIP HAVE TRIED FIXING THE ISSUE, HAVE THROWN PARTS AT IT BUT HAVE STATED THAT THE ISSUE IS A "CHARACTERISTIC OF THE VEHICLE" AND SO THEY HAVE WASHED THEIR HANDS BY SAYING THIS. PURCHASING DEALERSHIP HAS ALWAYS BEEN UNWILLING TO WORK WITH US BUT HAVE LIED TO US ON MULTIPLE OCCASIONS. REACHED OUT TO JEEP CARE AND HAD CASE ESCALATED TO A LEVEL 2 CONTACT BUT THEY HAVE NOT BEEN OF MUCH ASSISTANCE EITHER AS THEY HAVE JUST GONE WITH WHAT THE DEALERSHIPS STATE. WE WERE NEVER OFFERED TO HAVE JEEP ENGINEERS COME OUT AND CHECK THE VEHICLE. WE WERE TAKEN ON A TEST DRIVE WITH OTHER 2018 MODELS AND THEY DRIVE EXACTLY THE SAME BUT THE SECOND THAT YOU ASK THE DEALERSHIPS TO ALLOW YOU TO DRIVE A 2019 THEY BECOME EXTREMELY HESISTANT AND SAY THAT IT'S A DIFFERENT YEAR SO IT DOES NOT APPLY. ONE DEALERSHIP ALLOWED US TO DRIVE A 2019 MODEL OF OUR VEHICLE AND THERE IS NOT STEERING ISSUE OF ANY TYPE WHICH ONLY LEADS US TO BELIEVE THAT JEEP RECTIFIED THE ISSUE WITH THE NEWER MODELS AND ARE REFUSING TO SPEAK UP ABOUT THE 2018 MODEL, OURS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281399November 20, 2019
STEERING
THIS VEHICLE EXHIBITS A DEAD SPOT AT 12 OCLOCK/DEAD CENTER CAUSING OSCILLATIONS OF THE STEERING WHEEL TO STAY STRAIGHT ON THE ROAD. THIS ISSUE HAS BEEN INTO DEALER SERVICE NO LESS THAN 8 TIMES IN THE FIRST 11 MONTHS OF OWNERSHIP. THIS IS STILL NOT RECTIFIED, HOWEVER, I AM WORKING WITH THE AREA TECH ON FURTHER FIXES/OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281422November 20, 2019
STEERING
FOLLOW UP TO CASE #11281004. COMMENTS IN EMAIL REPLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281201November 19, 2019
ENGINE, STEERING, SUSPENSION
WHEN TRAVELING ON HIGHWAY AT 50-70 MPH AND HITTING A BUMP, THE FRONT OF THE JEEP BEGINS TO SHAKE OR WOBBLE VERY HARD BACK AND FORTH. THE ONLY WAY TO STOP IT IS TO HIT THE BRAKES QUICKLY AND HARD, MAKING DRIVING VERY UNSAFE - ESPECIALLY INCREASING THE DANGER OF GETTING REAR ENDED. IT HAS BEEN IN THE SHOP 3 TIMES TO CORRECT THIS ISSUE TO NO AVAIL. ENGINE LIGHT ALSO GOES ON AND OFF REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281235November 19, 2019
STEERING
AFTER OWNING THE VEHICLE, WHICH I BOUGHT USED WITH 8113 MILES ON IT, FOR ONLY FOUR DAYS, I EXPERIENCED A VIOLENT VIBRATION FROM THE STEERING MECHANISM, FORCING ME TO SLOW DOWN AND PULL TO THE SIDE OF THE ROAD. I THOUGHT I'D BLOWN A TIRE, BUT THE MONITOR SHOWED THEM TO BE PROPERLY INFLATED. ONCE I SLOWED DOWN, THE SHAKING DISAPPEARED AND I WAS ABLE TO CONTINUE WITHOUT INCIDENT. IT HAS NOT HAPPENED AGAIN, BUT WHEN I RESEARCHED THE PHENOMENON I DISCOVERED THAT FCA HAD, SUPPOSEDLY, ISSUED A TSB RELATED TO THE PROBLEM, AND SENT A LETTER TO OWNERS OFFERING TO INSTALL A HEAVIER DUTY STEERING STABILIZER. THE DEALER I TOOK IT TO THIS MORNING WAS UNAWARE OF ANY SUCH PROBLEM OR TSB, AND, SINCE I CAN'T GET A COPY OF IT FROM YOUR IMPOSSIBLE-TO-NEGOTIATE WEBSITE, I'M AT A LOSS AS TO HOW TO PROCEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281004November 19, 2019
STEERING
THIS PROBLEM HAS BEEN PREVIOUSLY REPORTED AND THERE HAVE BEEN 3 ATTEMPTED FIXES; 2 STEERING DAMPERS AND A WHEEL ALIGNMENT. DURING A RECENT 150 MILE TRIP, OUR JEEP DID THE DEATH WOBBLE ON 5 OCCASIONS. 3 AT HIGHWAY SPEED, APPROXIMATELY 70 MPH; TWICE CHANGING LANES AND ONCE ON A STRAIGHT AWAY IN RIGHT LANE. THE 5TH EVENT WAS AT 55 MPH ON A STRAIGHTWAY. JEEP IS IN FOR 5TH REPAIR TODAY 11/19/19 FOR A TRACK BAR TO FIX THE DEATH WOBBLE PROBLEM.*DT CONSUMER STATED HE TOOK THE VEHICLE TO THE DEALERSHIP AND DEALERSHIP WANTED TO CHARGE HIM FOR AN ALIGNMENT AT CONSUMER'S COST, CONSUMER DECLINED.*JB*DT CONSUMER STATED WARRANTY CLAIM FOR REPAIRS SHOW 9TH ONE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281026November 19, 2019
ELECTRICAL SYSTEM
CLIMATE CONTROL CANNOT BE ADJUSTED. TEMPERATURE, FAN SPEED ALL STAY LOCKED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280755November 18, 2019
STEERING, SUSPENSION
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTICE REGARDING THE "DEATH WOBBLE". MOUNTAIN VALLEY MOTORS, INC. (7535 APPALACHIAN HWY, BLUE RIDGE, GA 30513) PERFORMED THE RECALL REPAIR. WHILE THE CONTACT WAS TAKING A LONG ROAD TRIP, THE VEHICLE EXPERIENCED THE "DEATH WOBBLE". THE VEHICLE WAS TAKEN TO MILLER'S CHRYSLER DODGE JEEP RAM (48 KEELY ISLAND ROAD, MARTINSBURG, WV 25401, (888) 362-8027) TO HAVE THE RECALL REPAIR PERFORMED AGAIN. THE DEALER CLAIMED THAT THE ORIGINAL RECALL REPAIR WAS PERFORMED INCORRECTLY AND THE PART WAS INSTALLED UPSIDE DOWN. THE VEHICLE WAS REPAIRED AND ABLE TO BE DRIVEN HOME; HOWEVER, THE CONTACT STATED THE FRONT END OF THE VEHICLE CONTINUED TO SHAKE. THE MOUNTAIN VALLEY DEALER STATED THAT THE MANUFACTURER ISSUED NEW INSTRUCTIONS ON HOW TO INSTALL THE PART, WHICH COULD HAVE CAUSED CONFUSION. THE DEALER DID NOT KNOW WHEN THE INSTRUCTIONS WERE ISSUED. THE FAILURE MILEAGE WAS 13,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280832November 18, 2019
SUSPENSION
POOR WELDS ON FRAME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280861November 18, 2019
STEERING
I FILED A COMPLAINT ON THE LOOSE STEERING AS IT FEELS LIKE THERE IS A DEAD SPOT WHILE DRIVING AND IT DOESN'T RESPOND, IN DECEMBER OF LAST YEAR. IT'S LIKE SEVERAL DEGREES OF CONSTANTLY TURNING THE STEERING WHEEL BEFORE IT REGISTERS. LIKE IN AN OLD MOVIE WHERE YOU SEE THEM ALWAYS HAVING TO KEEP TURNING THE WHEEL BACK AND FORTH EXCESSIVELY. THIS HAS NOT BEEN ADDRESSED AS OF YET. FAST FORWARD TO THE TERM DEATH WOBBLE THAT IS PLAGUING MY JEEP WITH 9100 MILES ON IT. DEALERSHIP REPLACED THE DAMPNER. BUT THAT DID NOTHING TO CORRECT THE VIOLENT SHAKING WHEN HITTING AN EXPANSION JOINT OR POTHOLE AT HIGHWAY SPEEDS. I'M DISGUSTED AT HOW AWFUL THIS IS ON A NEW VEHICLE. I SHOULD NOT HAVE ANY WORN PARTS ON MY JEEP WITH UNDER 10K MILES. I WANT ANSWERS, SOLUTIONS, A FOLLOW UP BY SOMEONE WHO IS IN CHARGE OF THIS. IT'S SCARY TO DRIVE BETWEEN THE EXCESSIVE PLAY AND DEATH WOBBLE. IT'S LIKE I'M DRIVING AN OLD JUNKER, DEFINITELY NOT A 40K NEW JEEP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280623November 17, 2019
SUSPENSION, UNKNOWN OR OTHER
WHILE DRIVING NORTHBOUND ON I-275 TO TAMPA FROM SARASOTA WITH MY WIFE AND NEWBORN SON, THE VEHICLE BEGAN SHAKING VIOLENTLY AFTER GOING OVER A BUMPY PART OF THE ROAD AROUND A CURVE OF THE HIGHWAY. THIS CONTINUED UNTIL I PULLED MY FOOT OFF THE GAS AND ALLOWED THE VEHICLE TO SLOW 10-15 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280477November 16, 2019
STEERING, SUSPENSION
MY WIFE EXPERIENCED STARTED EXPERIENCING THE HARMONIC FREQUENCY ANOMALY AKA "DEATH WOBBLE" JUST AS THE WEATHER STARTED TO GET COOLER IN NJ. I BROUGHT VEHICLE IN TO PERFORM THE TSB ON 11/15. THE VERY NEXT DAY 11/16 THE DEATH WOBBLE CAME BACK ONLY THIS TIME MUCH WORSE! SHE WAS HEADING TO A 4H LEADERSHIP TRAINING COURSE WITH A CAR FULL OF CHILDREN, THANKFULLY SHE WAS ABLE TO MAINTAIN CONTROL AND PULL OFF THE SIDE OF THE HIGHWAY WHICH IN ITSELF IT NOT SAFE TO DO. THE FIX THAT FCA HAS PUBLISHED DOES NOT WORK - NHTSA DO YOUR JOB INVESTIGATE AND MANDATE FCA FIX THE ISSUE NOT PUT A BAND AID ON A BROKEN LEG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280543November 16, 2019
STEERING
STEERING WANDERS. TWO OR THREE INCHES OF PLAY IN STEERING. CAR HAS BEEN IN FOR SERVICE THREE TIMES. DEALER CHANGED STEERING STABILIZER THREE TIMES. CAR GOES BACK IN 11/18/19 FOR THE 4TH TIME SAME PROBLEM. STEERING IS DANGEROUS. CAR IS UNCONTROLLABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280380November 15, 2019
UNKNOWN OR OTHER
JUST GOT ONTO HIGHWAY, GOING ABOUT 72 MPH, HIT A SMALL BUMP AND CAR STARTED VIOLENTLY SHAKING (FREQUENTLY REFERRED TO AS DEATH WOBBLE). ONCE I PULLED OVER AND STOPPED THE WOBBLE WENT AWAY. THIS HAPPENED THE DAY AFTER I BROUGHT MY VEHICLE IN FOR A RECALL TO REPLACE THE STEERING COLUMN DAMPER WHICH SUPPOSEDLY CAUSED THIS PROBLEM TO BEGIN WITH. NEVER HAD THIS PROBLEM UNTIL I BROUGHT IT IN FOR THE RECALL. BROUGHT IT TO THE DEALERSHIP TWO DAYS LATER AND THEY TOLD ME NOTHING WAS WRONG WITH IT BUT IF IT HAPPENS AGAIN TO BRING IT BACK IN. THEY TOLD ME MY WHEELS WERE SLIGHTLY OUT OF ALIGNMENT WHICH MAY HAVE CAUSED IT BUT THERE IS NO WAY; THE VEHICLE WAS SHAKING VIOLENTLY BACK AND FORTH, IT HAD NOTHING TO DO WITH A SLIGHTLY OFF ALIGNMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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