Jeep Wrangler Complaints (2018)

1,827 consumer complaints on file.

#11328351June 11, 2020
STEERING
RECENTLY PURCHASED A CERTIFIED PRE OWNED WRANGLER 2018JLUR UNDER 25K MILES AND LESS THAN 2K MILES FROM PURCHASE. CHECKED OUT STEERING AND WAS LOOSE NOTICED WONDER AT FROM 20MPH TO OVER 65MPH. OVER 65MPH STEERING IS VERY LOOSE AND UNSAFE, WAS IN A CONSTRUCTION CORRIDOR ON HIGHWAY AND DUE TO HOW LOOSE STEERING AND WANDERING WAS IT COULD EASILY LEAD TO A CRASH AND FATALITY. THERE IS A DEAD ZONE OF A 30 DEGREE TURN OF THE WHEEL. DEALER WAS VERY HELPFUL AND CONFIRMED PITMAN ARM AND DRAG LINK NEEDED TO BE REPLACED, AS IT WAS STATED THE PITMAN ARM HAD SEIZED IN THE CONNECTION WITH THE DRAG LINK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328375June 11, 2020
UNKNOWN OR OTHER
ELECTRONIC THROTTLE. STATIONARY WANT START WAIT A FEW MINUTES TO 20 MINUTES. THE CLOSE DEALERSHIP IS 2 TO 3 HOURS. ANY RECALL ON THIS PROBLEM. A LOCAL MECHANIC SAID DISCONNECT THE NEGATIVE. HE ALL SO SAID THE SAME THING WITH CHRYSLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327676June 8, 2020
POWER TRAIN
NOTICED A BURNT CLUTCH SMELL. COULD NOT ACCELERATE AFTER CLUTCH BURNT OUT. CAR WAS IN MOTION WHEN TRYING TO TRANSITION AND ACCELERATE AND THE CLUTCH STARTED BURNING AND SMOKING AND THE GAS PEDAL STOPPED ACCELERATING. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11325576May 22, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT SHE WAS NEVER INFORMED NOR SAW IN THE OWNERS MANUAL THAT THE VEHICLE WAS EQUIPPED WITH TWO BATTERIES. THE CONTACT WAS CONCERNED BECAUSE IF THE PRIMARY BATTERY WAS DISCONNECTED THE SECOND BATTERY WOULD STILL PROVIDE ELECTRICITY TO THE VEHICLE. THE CONTACT STATED THE SECONDARY BATTERY SHORT CIRCUITED AND THE VEHICLE WAS NOT ABLE TO BE STARTED. THE VEHICLE WAS TAKEN TO THE NAPLETON CHRYSLER JEEP DODGE RAM (1460 E OSCEOLA PKWY, KISSIMMEE, FL 34744, 407-288-8243) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERIES NEEDED TO BE REPLACED TO CORRECTLY DIAGNOSE THE FAILURE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE BATTERIES WERE AVAILABLE FOR PURCHASE AT THE DEALER AT A COST OF $800 FOR BOTH BATTERIES OR COULD BE PURCHASED AT THE LOCAL PARTS STORE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325313May 20, 2020
VISIBILITY/WIPER
WINDSHIELD CRACKED. 2ND TIME IN 1 YEAR. DRIVING DOWN ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323442May 5, 2020
ENGINE
WHILE BRAKING THE JEEP, THE BRAKING SYSTEM DIDN'T OVERRIDE THE ENGINE. JEEP KEPT GOING IN DRIVE INSTEAD OF STOPPING. I HAD TO PUT IT IN NEUTRAL TO GET THE JEEP STOPPED. I ALMOST WENT INTO A BUSY HIGHWAY IN FRONT OF TRUCK GOING 60MPH. COULD HAVE BEEN HURT OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322306April 26, 2020
STRUCTURE:BODY
A SIGNIFICANT AMOUNT OF FRAME WELDS ARE RUSTING LESS THAN 1 YEAR AFTER PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322112April 24, 2020
UNKNOWN OR OTHER
FCA (JEEP CHRYSLER) HAS ISSUED A NOTIFICATION TO OWNERS VIA V88: "THE REAR QUARTER WINDOWS VERTICAL RETAINER ON YOUR VEHICLE MAY NOT BE PROPERLY INSTALLED TO THE DOOR RAIL AFTER REMOVAL. THIS CONDITION MAY CAUSE THE SOFT TOP REAR QUARTER WINDOW PANELS TO SEPARATE FROM THE VEHICLE WHILE DRIVING AT HIGHWAY SPEEDS." THIS VERY SITUATION ACTUALLY OCCURRED IN OUR VEHICLE WHILE DRIVING AT HIGH SPEED (I.E. THE SPEED LIMIT) ON I95 IN VIRGINIA ON 3/3/20. WITHOUT ANY WARNING, THE REAR QUARTER PANEL BLEW OUT ONTO THE HIGHWAY. THE NOISE WAS SO STARTLING, IT IS AMAZING THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. ALSO, NO OTHER MOTORIST WAS IMPACTED BY THE DISLODGED WINDOW (THIS TIME). HOWEVER, AS THIS WAS IN THE EVENING ON A HIGH-SPEED INTERSTATE, IT WAS NOT SAFE TO PULL OVER AND TRY TO RETRIEVE THE WINDOW FROM THE DRIVING LANES SO, WE ARE NOT CERTAIN THAT THE DISLODGED WINDOW DID NOT THEN PRESENT A POTENTIAL ROAD HAZARD TO OTHER MOTORISTS. HERE IS THE LINK TO THE FCA V88 NOTICE: HTTPS://WWW.CHRYSLER.COM/UNIVERSAL/WEBSELFSERVICE/PDF/V88.PDF I AM TRYING TO SEEK REIMBURSEMENT FROM FCA TO REPLACE THE WINDOW BUT THEY REFUSE TO TAKE RESPONSIBILITY FOR THE INCIDENT. THE GREATER CONCERN IS THAT IT COULD HAPPEN TO US AGAIN AND, MORE THAN LIKELY, WILL HAPPEN TO MANY OTHER DRIVERS OF SIMILAR VEHICLES. I SUSPECT NOT ALL CASES WILL HAVE OUTCOMES WHERE NO ONE WILL BE INJURED (OR KILLED).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321353April 16, 2020
STEERING
THE VEHICLE HAS ABOUT TWO INCHES OF LOOSE PLAY IN THE STEERING WHEEL, LEFT AND RIGHT OF CENTER. THIS IS TRUE WHETHER THE VEHICLE IS STATIONARY, IN MOTION OR EVEN IF THE VEHICLE IS ON A LIFT WITH THE WHEELS OFF THE GROUND. THE VEHICLE HAS BEEN TO THREE DEALERS AND TWO PRIVATE REPAIR FACILITIES AS WELL AS A CASE WITH JEEP WAVE. THE FIRST DEALER THREATENED TO VOID MY FACTORY WARRANTY. THE SECOND PUT A RESTRICTION ON THE FACTORY WARRANTY AND JEEP WAVE DROPPED THE CASE. THE DEALER I PURCHASED THE VEHICLE FROM GOT APPROVAL TO REPLACE THE STEERING GEAR DESPITE THE RESTRICTION. THE PROBLEM IS STILL NOT FIXED AND THEY SAID THEY CANNOT FIND ANYTHING ELSE WRONG WITH IT. THE OTHER DEALERS AND THE JEEP CORPORATION HAVE REFUSED TO FIX THE PROBLEM. THE VEHICLE IS OVER 18 MONTHS OLD AND ONLY HAS 1500 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320944April 13, 2020
SUSPENSION, POWER TRAIN
TL* THE CONTACT OWNS A 2018 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STARTED SWERVING INDEPENDENTLY. THE VEHICLE WAS TAKEN TO ASHEBORO CHRYSLER DODGE JEEP RAM (1709 E DIXIE DR, ASHEBORO, NC 27203) WHERE IT WAS DIAGNOSED THAT THE TRACK BAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO ASHEBORO CHRYSLER DODGE JEEP RAM, AND THE CONTACT WAS INFORMED THAT THERE WAS NOTHING ELSE THE MECHANIC COULD DO TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320153April 3, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
ON MARCH 16TH DROVE TO WORK AND PARKED CAR. LEFT WORK AND GOT INTO CAR IN PARKING LOT. UPON TRYING TO START THE CAR WE EXPERIENCED MULTIPLE ELECTRICAL ISSUES AS WELL AS LOSS OF POWER STEERING, TRACTION CONTROL, STABILITY CONTROL, ENGINE START/STOP FAILURE, PUSH START UNRESPONSIVE. CAR FINALLY STARTED ALTHOUGH MULTIPLE LIGHTS REMAINED ON. DROVE THE CAR SLOWLY TO FCA DEALER CLOSEST TO HOME AND EXPLAINED ISSUES TO SERVICE ADVISOR TYLER PENNINGTON. DEALER HAD CAR IN SERVICE FOR APPROXIMATELY 3 WEEKS UNTIL TODAY 4/3/2020. PICKED UP FROM SERVICE MANAGER AL BEGIL. MR. BEGIL EXPLAINED THAT THEY NEVER COULD PHYSICALLY FIND THE SOURCE OF THE ISSUES DESPITE GOING THROUGH MANY WIRING HARNESSES, MODULES, FUSE BOXES, ETC. COMMUNICATED WITH FCA ENGINEERING MULTIPLE TIMES OVER THE THREE WEEKS. SEEMS LIKE IT WAS ENGINEERING ADVISED DEALER TO TRY SOMETHING AND IF THAT DOESN'T WORK TRY LET ENGINEERING KNOW AND THEN THEY WOULD TRY SOMETHING ELSE. OUR SERVICE ADVISER SAID THAT THEY HAD NEVER SEEN ANYTHING LIKE IT. WHEN I PICKED UP THE VEHICLE, I WAS TOLD TO DRIVE AROUND TOWN SLOWLY FOR SEVERAL DAYS IN CASE POWER STEERING GOES OUT AGAIN. DON'T GO ON HIGHWAY. PAPERWORK FROM DEALER DOESN'T SHOW ANY CORRECTION FOR CONCERN. CALLED FCA CUSTOMER SUPPORT UPON ARRIVING HOME. CUSTOMER SUPPORT ADVISED THAT MY ISSUES NEEDED TO BE "ESCALATED" AND THAT SOMEONE WOULD REACH OUT TO ME ON MONDAY OR TUESDAY. I NOW GO THROUGH WEEKEND WITHOUT VEHICLE HAVING TO GO TO WORK EVERY DAY. FCA CUSTOMER SERVICE SAID THEY CAN'T OFFER A LOANER BECAUSE WE GOT CAR FROM DEALER. EXTREMELY UNPROFESSIONAL SERVICE DEPARTMENT AT DEALER. NOT MUCH BETTER FROM FCA SINCE I WON'T HEAR BACK FOR AT LEAST 3-4 DAYS. HAVE NOTES OF CONVERSATION WITH SERVICE MANAGER THAT SCARED MY WIFE AND I TO DEATH. JUST TOO MUCH TO WRITE HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319712March 30, 2020
VEHICLE SPEED CONTROL
I WAS USING THE CRUISE CONTROL WHEN TRAVELING ON THE HIGHWAY (3HR DRIVE) WAS GETTING OFF THE EXIT AND WHEN I WENT TO CANCEL IT WOULD NOT DO IT NOR TURN OFF. I WAS VERY FORTUNATE THAT WAS ABLE TO PRESS THE BRAKE AND WAS ABLE TO COME TO A COMPLETE STOP. I CALLED THE DEALER AND THE CORPORATE OFFICE AND IT SHOWS NO RECALLS. THEY SUGGESTED TO MAKE A COMPLAINT THROUGH NHTSA. THIS VEHICLE SHOULD BE INCLUDED UNDER THE RECALL U62/NHTSA 18V-332. ANY ASSISTANCE WILL BE APPRECIATED.*DT CONSUMER HAS NOT USED THE CRUISE CONTROL SINCE THE INCIDENT.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319623March 29, 2020
STEERING
STEERING FEELS 'LOOSE' AND 'WANDERS' FROM SIDE TO SIDE AT SPEEDS ABOVE 50MPH. I FEEL I HAVE TO FIGHT THE STEERING WHEEL JUST TO KEEP IT GOING STRAIGHT. IT OCCURS ON HIGHWAYS, SMOOTH ROADS, BUMPY ROADS, ALL ROAD CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319196March 25, 2020
STEERING
DEAD ZONE IN THE STEERING WHEEL AND THE VEHICLE WANDERS AND REQUIRES CONSTANT STEERING WHEEL ACTION TO MAINTAIN LANE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11318676March 19, 2020
STEERING
WHILE TRAVELING ON THE HIGHWAY AT SPEEDS OF 70MPH MY STEERING WHEEL LOST THE ABILITY TO TURN LEFT. FELT LIKE I HAD NO POWER STEERING TO THE LEFT SIDE. THIS WENT ON FOR 10 MINUTES WHERE I COULD BARELY LEAN LEFT IT. ALL OF THE SUDDENLY THE STEERING WHEEL CORRECTED ITSELF AND THE VEHICLE JUMPED TO THE LEFT CAUSING ME TO ALMOST HIT ANOTHER VEHICLE. THE PROBLEM WENT AWAY AFTER IT CORRECTED ITSELF AND IT DIDN'T COME BACK THE REMAINING DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317827March 13, 2020
STEERING
EXPERIENCING INTERMITTENT VIOLENT SHAKING AT SPEEDS BETWEEN 45 &50 MPH MAKING IT VERY DIFFICULT TO CONTROL THE STEERING. VEHICLE NEEDS TO BE BROUGHT TO A STOP FOR ISSUE TO BE CORRECTED. IT IS HAPPENING ON A WEEKLY BASIS. THE ISSUE STARTED AFTER HAVING THE DAMPER REPLACED WHICH WAS DONE DUE TO A RECALL. AFTER THE FIRST INCIDENT THE DEALER REPLACED THE STEERING DAMPER AGAIN AND IT HAS CONTINUED TO HAPPEN. WE HAVE CONTACTED FCA AND TRIED WORKING W/ OUR DEALERSHIP TO GET RESOLVED BUT THE BEST ANSWER WE HAVE RECEIVED IS TRY NEW TIRES AND KEEP DRIVING IT UNTIL IT HAPPENS AGAIN THEN TAKE IT BACK. AFTER RESEARCHING IT LOOKS LIKE THIS HAS BEEN A PROBLEM WITH MANY OTHER 2018 JEEP OWNERS THAT EXPERIENCING SIMILAR RESULTS AFTER CHANGING OUT THE DAMPER MULTIPLE TIMES. I FEEL THIS IS AN UNSAFE VEHICLE THAT JEEP IS NOT WILLING TO TAKE THE TIME TO CORRECTLY DIAGNOSE AND FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317558March 11, 2020
STEERING
WHEN DRIVING DOWN THE ROAD THE STEERING SEEMS LOSE AND THE CAR WONDERS ON THE ROAD. THE STABILIZER HAS BEEN REPLACED BUT THE STEERING ITSELF IS LOOSE. I JUST GOT AN ALIGNMENT AND THE PROBLEM STILL HAPPENS. I DRIVE ON THE HIGHWAY TO WORK AND I HAVE A HARD TIME CONTROLLING THE JEEP IN A STRAIGHT LINE.TOOK IT TO THE DEALER AND THEY SAID NOTHING WAS WRING AND THATS JUST HOW THEY ARE. THIS IS THE SAME THING THEY TOLD ME WHEN I COMPLAINED ABOUT THE DEATH WOBBLE AND NOW THAT IS BEING ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317605March 11, 2020
UNKNOWN OR OTHER
59800 MILES, AND A LEAKING RADIATOR. SEEMS LIKE IT'S LEAKING ON WHERE THE PLASTIC IS CRIMPED TO THE ALUMINUM. THIS IS MY SECOND WRANGLER AND 2ND ONE WITH THIS ISSUE. BOTH WRANGLERS WERE DIFFERENT GENERATIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317628March 11, 2020
STEERING
THE STEERING ISSUE BEGAN AS A SHUTTER AND VIBRATION AT HIGHWAY SPEEDS WHEN GOING OVER A BUMP OR A RUT. THE DEALERSHIP HAS TAKEN THE VEHICLE IN AND KEPT IT ON THREE SEPARATE OCCASIONS. THE ISSUE HAS SUBSIDED A BIT BUT NOW THE VEHICLE'S ALIGNMENT IS OFF AND THE STEERING IS VERY LOOSE. YOU HAVE TO KEEP THE STEERING WHEEL TURNED TO THE ONE O'CLOCK POSITION, TO THE RIGHT, WHILE DRIVING AT HIGHWAY SPEEDS OR THE JEEP WILL DRIVE OFF OF THE LEFT SIDE OF THE ROAD. THE VEHICLE CONSTANTLY DRIFTS WHILE DRIVING SO YOU NEED TO MANEUVER THE WHEEL BACK AND FORTH CONSTANTLY TO KEEP THE JEEP ON THE ROAD. THE WHEEL IS SLOPPY WITH A LOT OF PLAY FOR THE FIRST INCH OR TWO ON EITHER SIDE. THE DEALER HAS NOT BEEN ABLE TO FIX THIS ISSUE AND IT IS AN ABSOLUTE SAFETY HAZARD. THIS IS MY ONLY PERSONAL VEHICLE SO I DON'T HAVE ANOTHER OPTION. I PURCHASED THE JEEP BRAND NEW AND IT HAS NEVER BEEN IN AN ACCIDENT OR ABUSED. THIS JEEP NEEDS TO BE RECALLED OR REPLACED. IT IS UNACCEPTABLE THAT BEST JEEP CHRYSLER IN PLYMOUTH, MA WON'T CORRECT THE ISSUE OR REPLACE THE JEEP. THE FM RADIO, BLUETOOTH, AND CLOCK ARE ALSO BROKEN AND THEY HAVE NOT BEEN ABLE TO FIX THAT EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317195March 10, 2020
STEERING
LOOSE STEERING AND WANDERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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