Jeep Wrangler Complaints (2013)

657 consumer complaints on file.

#10546803October 4, 2013
AIR BAGS
I WAS ALL MOST INJURED/KILLED BY 2013 JEEP WRANGLER WITH 6300 MILES ON IT WHEN THE AIRBAG DEPLOYED ON ITS OWN AND CAUGHT ON FIRE. ON SEP 16 2013 AT 2100 MY JEEP WAS CAUGHT IN A RAIN SHOWER WITH THE TOP AND DOORS OFF FOR ABOUT 15 MINUTES BEFORE I GOT OFF WORK, I DROVE IT HOME IN THE RAIN AND PUT IT IN THE GARAGE TO DRY OFF, IT WAS NOT THAT WET SO I THOUGHT I WOULD JUST LET IT AIR DRY,MY DRIVE HOME WAS A LITTLE OVER FOUR MILES. AROUND 2200 I WAS IN BED ON THE PHONE WHEN I LOUD BAG (GUN SHOT I THOUGHT) WENT OFF IN MY GARAGE AND I JUMPED TO CLEAR MY HOME, AS I GOT TO THE GARAGE I SEEN THAT MY AIRBAG WENT OFF AND THE GARAGE CEILING WAS FULL OF SMOKE. THE STEERING COLUMN WAS ALSO SMOKING (I THOUGHT IT WAS ON FIRE) I GOT IT OUT OF MY GARAGE ASP,SO IT DID BURN DOWN MY HOME AND CALLED 911. THE FIRE DEPT CAME AND SAID IT WAS OUT AND I LEFT IT OUT SIDE I COVERED IT UP WITH A CAR COVER FOR THE NIGHT. I THE MORNING I CALLED THE 800 # TO JEEP AND GET IT TOWED TO JEEP DEALERSHIP. AFTER A WEEK JEEP HIRED INSPECTOR TO READ THE COMPUTER. JEEP NOTIFIED ME THAT THEY WILL NOT SAY WHY IT WENT OFF AND IT NOT THERE PROBLEM. PLEASE HELP ME WITH THIS TO KEEP OTHERS FROM GETTING INJURED OR KILLED BY A FAULTY COMPONENTS NOTE THIS IS A JEEP WRANGLER THE IS TRAIL RATED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10546164September 30, 2013
POWER TRAIN, STEERING
I WAS INFORMED OF SAFETY RECALL N28 / NHTSA 13V-234 BACK IN JULY OF 2013 . I CALLED JEEP DIRECTLY IN ORDER TO RESOLVE THIS RECALL ONLY TO BE TOLD THERE ARE NO PARTS AVAILABLE AT THAT TIME.. I CALLED JEEP & MY LOCAL DEALER IN AUGUST 2013 & STILL NO PARTS NOR A RESPONSE TIME... IT IS NOW SEPT 30, 2013 & I AM STILL BEING TOLD NO UPDATES ON WHEN PARTS WILL BECOME AVAILABLE... THIS IS EXTREMELY CONCERNING & AT THE SAME TIME DISTURBING .. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545022September 23, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT THE A/C AND THE RADIO SHUT OFF COMPLETELY WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE HEADLIGHTS WOULD TURN ON AND OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE MECHANIC PERFORMED A DIAGNOSTIC BUT TO NO AVAIL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. THE CURRENT MILEAGE WAS 4,324. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544054September 17, 2013
STRUCTURE:BODY, AIR BAGS
ON JULY 19TH 2013 I WAS WAITING FOR THE LIGHT BIG GARBAGE CONTAINER TRUCK HIT MY BACK AND THE FORCE I HIT INFRONT OF MY VEHICLE INJURING A PASSENGER . THIS WAS A MULTI VEHICLE ACCIDENT ,I WAS IN THE MIDDLE HIT FROM MY BACK AND MY FRONT HIT INFRONT OF MY VEHICLE. DURING THIS IMPACT MY VEHICLE'S AIRBAG DID NOT DEPLOY IT. I COMPLAINED TO CHRYSLER ,THEY ISSUE A CASE#[XXX] AND INVESTIGATE THE ACCIDENT. ACCORDING TO CHRYSLER THEY SEND TO TECHNICIAN TO TAKE A SENSOR DATA FROM MY VEHICLE AND SEND TO DETROIT FOR FURTHER ANALYSIS. COUPLE OF WEEKS AGO I RECEIVED LETTER FROM CHRYSLER GROUP LLC. THE LETTER CONTENTS ARE THE PURPOSE OF THE AIRBAG IS TO DEPLOY IN THOSE IMPACTS WHERE THE ACCIDENT SEVERITY IS GREAT ENOUGH AND THE FRONT-END CRUSH CANNOT MANAGE ALL OF THE ENERGY OF THE IMPACT AND LOWER THE LONGITUDINAL (FRONT TO BACK) DECELERATION IN THE OCCUPANT COMPARTMENT TO THE DESIRED LEVELS. MY CASE I HAVE FRONT AND BACK IMPACT,MY VEHICLE ALONE $17000.00+ DAMAGE. CHRYSLER REFUSED TO RELEASE THE REPORT TO ME UNLESS I HAVE A LEGAL REPRESENTATIVE. HOW CAN I FIND THAT AIRBAG WASN'T MALFUNCTIONING AND WHAT G-FORCE THAT TRUCK HIT ME. IF YOU NEED ANY INFORMATION REGARDING THESE ACCIDENT I WILL ASSIST YOU WITH BEST OF MY KNOWLEDGE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10543241September 12, 2013
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 13V234000 (POWER TRAIN , STEERING) AND THE PART WAS UNAVAILABLE. THE DEALER AND MANUFACTURER WERE BOTH NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538053August 30, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED. THE DRIVER'S SEAT BECAME HOT AND THE DRIVER SAFELY MERGED OFF ROAD. HE THEN NOTICED SMOKE COMING FROM UNDER THE SEAT AND HE EXITED THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR INSPECTION AND WAS DEEMED AS BEING DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 2,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10537413August 27, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
TL- THE CONTACT OWNS A 2013 JEEP WRANGLER. A RECALL NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) WAS RECEIVED. THE CONTACT ATTEMPTED TO MAKE AN APPOINTMENT BUT WAS INFORMED THAT THE PART WAS UNAVAILABLE AND NO TIME FRAME WAS GIVEN. THE CONTACT HAS NOT EXPERIENCED ANY ISSUES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 6000.- LL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537525August 27, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN) IN THE MAIL AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524937July 15, 2013
STEERING
TRAVELING STRAIGHT WHEN HIT BUMP IN ROAD, LOSS OF STEERING OCCURRED WHICH PROPELLED VEHICLE INTO PARKED CAR AND THEN SMALL BRICK WALL IN FRONT LAWN/DRIVEWAY. CAR WAS A TOTAL LOSS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10520584June 18, 2013
POWER TRAIN
2013 JEEP WRANGLER RUBICON, CAUGHT FIRE AFTER COMING OFF OF A HIGHWAY. TRAVELING UNDER 30 MPH, I SAW FLAMES UNDERNEATH THE JEEP BEHIND ME ( MY FRIENDS JEEP ). BY THE TIME I NOTICED IT WAS A BALL OF FLAME. I IMMIDIATELY SLAMED ON THE BRAKES AND WAVED HIM DOWN. HE COULD BARELY STOP BECAUSE HIS BRAKES ALSO WENT OUT( HE SAID THE ABS LIGHT FLIPPED ON) MY OTHER FRIEND JUMPED OUT OF THE VEHICLE I WAS TRAVELING IN AND ATTEMPTED HELP SAID FRIEND IN THE WRANGLER. SAME FRIEND HAD A GIANT BUCKET OF WATER IN HIS BED OF THE TRUCK I WAS DRIVING. I GRABBED IT AND RAN TO THE WRANGLER. I LOOKED UNDERNEATH THE JEEP, THE FLAMES WERE SMALLER AND I COULD SEE THAT THE ORIGIN WAS ON TOP OF THE TRANSMISSION. THERE WAS NOTHING I COULD DO, I DIDN'T HAVE A CUP OR A DEVICE TO SCOOP WATER TO PUT THE FIRE OUT. AT THIS TIME I REALIZED THAT THIS WAS A FORM OF CHEMICAL FIRE. SO WATER WOULD HAVE MADE IT WORSE. WE EVACUATED THE AREA SINCE IT WAS SO CLOSE TO THE GAS TANK. I CALLED THE ON BASE COPS AND THE FIRE TRUCKS WERE THERE WITHIN 10. AT THIS TIME THE INTERRIOR WAS ON FIRE, THEY ATTEMPED TO PUT THE FIRE OUT BUT THE GAS TANK HAD RUPTURED. ABOUT 8 GALLONS OF GAS WAS ON ITS WAY OUT OF THE TANK. IT TOOK 2, 000 GALLONS, 2 TRUCKS, 6 FIRE EXTUINGUISHERS, AND AN UNKNOWN REFILL OF WATER FROM ANOTHER WATER TRUCK TO BOTH FIRE TRUCKS TO PUT THE FIRE OUT! I HAVE 90% OF EVERYTHING ON VIDEO. INCLUDING THE AFTER AFFECTS! *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10515331June 5, 2013
ENGINE
BRAND NEW VEHICLE, AFTER 6,000 MILES CHECK ENGINE LIGHT COMES ON, TAKE IT IN, THEY HAVE IT FOR A MONTH, HAD TO REPLACE HEADS. GET IT BACK, NOW AT 50,000 MILES THE HEADS HAVE TO BE REPLACED AGAIN, BUT THIS TIME THEY SAY DRIVE IT. IT WILL CUT OUT OF POWER AND RUN VERY ROUGH, BUT THEY KEEP TELLING ME ITS OK. I TALKED TO A MECHANIC THAT WORKS THERE, AND HE SAID IT IS HAPPENING ALL OVER THE COUNTRY AND THAT THEY ARE ON BACK ORDER FOR THE HEADS AND CANT KEEP UP WITH ALL THE DEMAND. ALL 2013 JEEPS HAVE THIS PROBLEM, MOST JUST GO IN AND THEY FLASH THE CODE, AND SEND THEM ON THEIR WAY. I AM ON A JEEP FORUM, AND THEY ALL HAVE THE SAME PROBLEM. WHAT ARE MY RIGHTS IF IT HAPPENS A THIRD TIME. I DON'T WANT THE SAME DEFECTIVE MOTOR PUT IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513094May 22, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNED A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE NOTICED MOISTURE IN THE TAIL LIGHTS. THE CONTACT DID NOT EXPERIENCE THE FAILURE AND DID NOT OWN THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 0. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513096May 22, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNED A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED MOISTURE IN THE TAIL LIGHT COMPARTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510883May 7, 2013
VISIBILITY/WIPER
3 MONTHS AFTER PURCHASING MY BRAND NEW JEEP I RECEIVED A CRACK IN THE WINDSHIELD AT A SPEED OF 40 MPH CITY DRIVING. I THINK IT WAS A SMALL STONE BY THE SOUND OF IMPACT. ONE MONTH AFTER THAT MY JEEP BEING 4 MONTHS OLD, I RECEIVED ANOTHER CRACK IN THE WINDSHIELD WHILE FREEWAY DRIVING AT A SPEED OF 60 MPH, AGAIN I THINK A SMALL STONE HIT THE WINDSHIELD BY THE SOUND OF IMPACT. A MONTH LATER AND 5 MONTHS OLD I RECEIVED ANOTHER CRACK IN THE WINDSHIELD WHILE CITY DRIVING AT A SPEED OF 45 MPH, AGAIN I THINK A SMALL STONE HIT THE WINDSHIELD BY THE SOUND OF IMPACT. MY JEEP MILEAGE ON THE FINAL CRACK AT 5 MONTHS WAS 8,400 MILES. I HAVE ONLY HEARD 3 STONES HIT MY WINDSHIELD, WITH EACH IMPACT MY WINDSHIELD WAS CRACKED. THESE CRACKS ARE SEVERE WITH MINIMAL IMPACT AND OBSTRUCT VISIBILITY. THERE IS AN OBVIOUS ISSUE WITH THE QUALITY OF THE GLASS/WINDSHIELD IN MY JEEP. I HAVE OWNED MANY VEHICLES WITHOUT RECEIVING ONE CRACKED WINDSHIELD UNDER THE EXACT DRIVING CONDITIONS OVER AN AVERAGE 5 YEAR VEHICLE OWNERSHIP. I CANNOT AFFORD OR BE EXPECTED TO REPLACE A WINDSHIELD EVERY MONTH AND THEREFORE THIS ISSUE IS A MAJOR SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511030May 7, 2013
SERVICE BRAKES
SINCE THE DAY I BOUGHT THE VEHICLE NEW WHILE APPLYING THE PARKING BRAKE IT SEEMS AS THOUGH YOU HIT A VOID OR THAT IT SLIPS OVER LIKE THERE IS A STRIPPED GEAR. I TOOK IT TO THE DEALERSHIP FOR SERVICE AND WAS TOLD "THEY ALL DO THAT, ITS NOT UNCOMMON AND NOTHING TO WORRY ABOUT" BUT I HAVE RECENTLY NOTICED THAT IF IT STOPS ON THE VOID THE PARKING BRAKE DOES NOT HOLD THE VEHICLE IN PLACE AND IT ROLLS. I AM WANTING TO TAKE IT IN FOR SERVICE BUT NOT SURE IF THIS IS A GOOD IDEA RIGHT NOW UNTIL I HAVE A COMPLAINT FILED AND HAVE IT CHECK OUT BY ANOTHER SOURCE AS I AM WORRIED THAT I WILL GET THE SAME ANSWER. I KNOW CHRYSLER ISSUED RECALL FOR A SIMILAR PROBLEM BUT THIS VEHICLE WAS NOT INCLUDED IN THAT RECALL. I WANT EVERYONE THAT HAS THIS TYPE OF VEHICLE TO BE AWARE OF THIS PROBLEM SINCE "ITS COMMON AND THEY ALL DO IT". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510405May 2, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE BEGAN VIBRATING ABNORMALLY. THE CONTACT APPLIED THE BRAKES AND THERE WAS AN ABNORMAL CLICKING NOISE EXHIBITED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THERE WAS A BOLT MISSING FROM THE FRONT PASSENGER'S SIDE BRAKE CALIPER. THE FRONT PASSENGER'S SIDE CALIPER BRACKET, ROTOR AND SIDE WHEEL WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 312.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492069January 10, 2013
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE
WHILE TRAVELING DOWN A HIGHWAY AT 55, I ADJUSTED MY POSITION IN THE SEAT. THE VEHICLE WAS IN CRUISE CONTROL. I PLACED MY FEET ON THE CARPET IN FRONT OF THE SEAT AND PUSHED MYSELF UP AND BACK INTO THE SEAT TO ADJUST MY COMFORT AND POSITION. THE CARPET AND CARPET MAT WENT UP INTO THE BRAKE AND ACCELERATOR PEDALS. THE VEHICLE BEGAN TO ACCELERATE. WITH MY FEET I PULLED THE CARPET AND THE MAT BACK AND OUT OF THE PEDALS. STOPPED THE VEHICLE AND MOVED OFF TO THE SIDE OF THE HIGHWAY. I GOT OUT OF THE VEHICLE TO SEE THE CAUSE. THE DRIVER SIDE CARPET IS A SEPARATE PIECE OF CARPET WITH A MAT ATTACHED BY A HOOK THAT IS PART OF THE CARPET. THE CARPET DOES NOT SEEM TO HAVE ANY BACKING. IT LOOKS SPUN. THE DRIVER POSITION CARPET IS A SEPARATE PIECE THAT TERMINATES ABOUT 6 TO 10 INCHES UNDER THE DRIVER'S SEAT. THE CARPET HAS HOLES THAT ALLOW THE DRIVER SEAT FRAME TO ATTACH TO THE FLOOR OF THE VEHICLE WITHOUT CLAMPING THE CARPET DOWN. THERE IS NO CLAMPING FORCE HOLDING THE CARPET DOWN UNDER THE DRIVER SEAT. THE CARPET END UNDER THE SEAT IS PLACED UNDER THE CARPET COMING FROM THE BACK SEAT. I DID NOT NOTICE ANY ATTACHMENT BETWEEN THE FRONT AND BACK CARPET TO HOLD THE CARPET IN PLACE. MY ACTION OF PUSH WITH MY FEET TO ADJUST MY COMFORT AND POSITION RIPPED THE CARPET ON THE OUTSIDE EDGE BY THE DRIVER SIDE DOOR AND STRETCHED THE CARPET ON THE RIGHT SIDE, WHICH LET THE LEFT SIDE OF THE CARPET TO MOVE UP INTO THE BREAK AND ACCELERATOR PEDALS. I REPLACED CARPET MAT WITH THE HARD MOLDED RUBBER MATS. THESE MATS SEEM TO KEEP THE CARPET AND MATS FROM MOVING UP INTO THE PEDALS. THE MATS AND CARPET STILL SHIFT FORWARD AND I HAVE TO ADJUST THEM WHEN THE CARPET GETS TOO FAR FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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