Jeep Wrangler Complaints (2013)

657 consumer complaints on file.

#10576855April 2, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V234000 (POWER TRAIN , STEERING) AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576863April 2, 2014
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, POWER TRAIN
I TOOK MY VEHICLE IN FOR RECALL ON THE NHTSA CAMPAIGN ID NO. 13V234000 WAS TOLD PARTS HAD TO BE ORDERED. TODAY (3 MONTHS LATER) I WAS NOTIFIED THAT IT WILL BE SEVERAL MORE MONTHS BECAUSE THE MANUFACTURER IS ONLY ALLOWING THE DEALERSHIP TO ORDER 1 PART EVERY 10 DAYS AND I'M STILL DOWN ON THE LIST. I FIND THIS TOTALLY UNACCEPTABLE. AFTER 3 MONTHS I STILL NEED TO WAIT SEVERAL MONTHS TO HAVE A RECALL COMPLETED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576411April 1, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN, STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS ALSO MADE AWARE OF THE PROBLEM HOWEVER, DECLINED TO PROVIDE PART AVAILABILITY INFORMATION TO THE CONTACT. THE CONTACT WAS CONCERNED BECAUSE THE VEHICLE WAS EXHIBITING AN ABNORMAL REDUCTION IN TRANSMISSION POWER. THE FAILURE MILEAGE WAS 60.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575387March 28, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND THAT THE DEALERS WERE ONLY RECEIVING TWO RECALL REPAIR KITS PER MONTH. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN AN ADEQUATE REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575416March 28, 2014
STRUCTURE:BODY, SUSPENSION, POWER TRAIN
ON FRIDAY MARCH 14, 2014 I WAS DRIVING WITH MY 1 YEAR OLD DAUGHTER ON HARMONY CHURCH ROAD (ROUTE 704) ON MY WAY TO MY SON'S ELEMENTARY SCHOOL. MY DAUGHTER WAS IN A CAR SEAT IN THE BACK SEAT, DIRECTLY BEHIND THE PASSENGER SEAT. WHILE EN ROUTE, MY 2013 JEEP WRANGLER UNLIMITED HIT DRIFTED TO THE SHOULDER OF THE ROAD AND THE PASSENGER SIDE FRONT TIRE WAS PULLED INTO SOFT MUD. I LOST CONTROL OF THE VEHICLE. MY VEHICLE WAS PULLED TO THE RIGHT SHOULDER OF THE ROAD AND I WENT OFF THE ROAD. THE VEHICLE STRUCK A TREE AND VARIOUS BUSHES. THE LOUDOUN COUNTY SHERIFF?S DEPARTMENT AND LOUDOUN COUNTY FIRE AND RESCUE RESPONDED TO THE SCENE. MY HUSBAND AND I RECENTLY PUT LARGER TIRES AND RIMS ON THE JEEP AND A 3? LIFT KIT. MY HUSBAND COMMENTED THAT WITH THE LARGER TIRES AND THE RAISED HEIGHT, THE JEEP WAS MORE DIFFICULT TO CONTROL ON THE ROAD AND I HAD NOTICED THE VEHICLE VISIBLY ?WANDER? ON THE ROAD WHEN I HAD FOLLOWED MY HUSBAND WHILE HE WAS DRIVING THE JEEP. THE SHERIFF?S DEPARTMENT CALLED MY HUSBAND AT HOME AND HE RESPONDED TO THE ACCIDENT SCENE AND TOOK OUR DAUGHTER. I SUSTAINED INJURES IN THE COLLISION, BUT MY DAUGHTER WAS UNHARMED. THE JEEP?S AIRBAGS FAILED TO DEPLOY AND I SUSTAINED A FRACTURED NOSE, FACIAL LACERATIONS, FACIAL CONTUSIONS AND A CONTUSION TO MY STERNUM. I WAS TAKEN BY AMBULANCE TO LEESBURG HOSPITAL AT 224 CORNWALL STREET. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10575182March 27, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE WAS VERY CONCERNED FOR HIS SAFETY SINCE THE PARTS FOR RECALL NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) WERE STILL NOT AVAILABLE. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXHIBITED THE FAILURE. THE CURRENT MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574940March 26, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE AND THE MANUFACTURER WAS ONLY ISSUING ONE REPAIR KIT EVERY 14 DAYS. THE MANUFACTURE WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574339March 24, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) IN NOVEMBER 2013. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 05/12/2014*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574540March 24, 2014
POWER TRAIN, STEERING
2013 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO TRANSMISSION OIL COOLER TUBE RECALL. *SMD THE CONSUMER STATED SHE RECEIVED THE RECALL LETTER IN OCTOBER 2013. TO DATE, THE PARTS ARE STILL NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573984March 21, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 40 MPH, THE CRUISE CONTROL WOULD SHUT OFF IF THE VEHICLE HIT A BUMP. ALSO,THE CONTACT STATED THAT WHILE SITTING IN VEHICLE WITH ENGINE OFF, THE DOORS WOULD UNLOCK AND THE SIGNALS WOULD FLASH. BOTH FAILURES HAVE OCCURRED THIRTY TWO TIMES OVER A PERIOD OF SIX MONTHS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO COULD NOT DUPLICATE THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 19,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573323March 19, 2014
ENGINE, POWER TRAIN
I RECEIVED A SAFETY RECALL NOTICE N28/NHTSA 13V-234 FOR THE TRANSMISSION OIL COOLER TUBE IN OCT. 2013. 5 MONTHS LATER I'M STILL BEING TOLD BY MY DEALER THAT I'M ON A WAITING LIST TO HAVE THIS TAKEN CARE OF. I DON'T KNOW WHAT THE NHTSA'S DEFINITION OF REMEDYING THIS DEFECT WITHIN A REASONABLE TIME IS, HOWEVER, 5 MONTHS DEFINITELY SEEMS EXCESSIVE TO ME FOR A RECALL THAT STATES "THE LOSS OF TRANSMISSION FUNCTION MAY INCREASE THE RISK OF A CRASH". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572734March 17, 2014
ENGINE
WENT TO THE DEALERSHIP TO HAVE THIS RECALL SERVICE PERFORMED. WAS TOLD THERE WERE NO PARTS AVAILABLE, THAT I WOULD BE PUT ON A VERY LONG LIST OF CUSTOMERS WAITING FOR A PART TO ARRIVE. THIS DEALERSHIP ONLY GETS 1 PART EVERY 2 WEEKS. THERE ARE HUNDREDS OF NAMES ON THE LIST PRIOR TO MINE. HOW CAN THIS BE ACCEPTABLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569108March 13, 2014
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2013 JEEP WRANGER. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) AND WAS INFORMED BY THE MANUFACTURER AND DEALER THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569178March 13, 2014
POWER TRAIN
RECEIVED NOTIFICATION FROM CHRYSLERSAFETY RECALL N28/NHTSA 13V-234 NOTIFICATION REPORTS TRANSMISSION OIL COOLER TUBE CAN CAN WEAR AND LEAK AND CAUSE A FIRE-NOTICE WAS OCTOBER 2013-HAVE CONTACTED ZAPPONE CHRYSLER IN CLIFTON PARK, NY & CHRYSLER HOT LINE REPEATEDLY TO HAVE THIS CORRECTED-TODAY THE DEALER AGAIN TOLD ME SORRY WE GET ABOUT ONE KIT EVERY 2 WEEKS FROM CHRYSLER. IF CHRYSLER CANNOT REPAIR IMMEDIATELY I WOULD WANT THEM TO TAKE THE VEHICLE BACK & REFUND OUR PAYMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569196March 13, 2014
STEERING
WENT TO DEALERSHIP TO HAVE THIS ISSUE FIXED AND WAS TOLD THEY DID NOT HAVE THE PART TO FIX THE PROBLEM. NOT ONLY DID THEY NOT HAVE THE PART BUT CHRYSLER ALLOWED THEM TO ORDER ONE PART EVERY 14 DAYS! THIS MEANS THEY ARE FIXING 2 JEEPS A MONTH! I LIVE IN VA BEACH WHERE THERE IS AN ABUNDANCE OF JEEP VEHICLES AND SEVERAL LARGE JEEP DEALERSHIPS. HOW ON EARTH CAN YOU EXPECT TO HAVE THE ISSUE CORRECTED WHEN THERE ARE ONLY 2 VEHICLES BEING REPAIRED MONTHLY! I COULDN'T BELIEVE THIS FOOLISHNESS AND HAD TO CONTACT CHRYSLER MYSELF. BILL CONFIRMED THEY ARE ONLY ALLOWING DEALERSHIPS 1 PART EVERY 14 DAYS. WHY YOU ASK? BECAUSE THEY DO NOT WANT TO RUN OUT OF STOCK! THEY ARE FAILING TO MAKE THE PARTS AVAILABLE BECAUSE THEY DO NOT WANT TO RUN OUT OF STOCK! REALLY? WE ARE DRIVING THESE VEHICLES THAT COST NEARLY $40,000! AND ENDANGERING OUR LIVES BECAUSE THEY DON'T WANT TO DEPLETE THEIR STOCK. ARE THEY MAKING THE PARTS IN SOMEBODY'S BASEMENT?! IF I GET IN AN ACCIDENT AS A RESULT OF THIS COMPLETE INCOMPETENCE CHRYSLER WILL BE HELD RESPONSIBLE. FYI! RIDICULOUS!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568853March 12, 2014
STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V234000 (POWER TRAIN , STEERING ) IN JANUARY 2014. THE CONTACT STATED THAT SHE CONTACTED THE DEALER TO HAVE THE VEHICLE REPAIRED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568458March 12, 2014
POWER TRAIN, STEERING
2013 JEEP WRANGLER. CONSUMER WRITES IN REGARDS TO PARTS NOT AVAILABLE TO COMPLETE TRANSMISSION OIL COOLER TUBE RECALL NOTICE. *SMD THE CONSUMER STATED IT HAS BEEN OVER 6 MONTHS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568343March 11, 2014
STEERING
RECEIVED SAFETY RECALL NOTICE N28 / NHTSA 13V-234 TRANSMISSION OIL COOLER TUBE WHICH AFFECTS SOME 2012 AND 2013 JEEP WRANGLER VEHICLES EQUIPPED WITH AN AUTOMATIC TRANSMISSION. I CONTACTED OUR JEEP DEALER RIGHT AWAY AND THE RESPONSE I RECEIVED FROM THEM WAS THERE IS A NATIONAL BACKORDER ON THE PART IN QUESTION AND GET 1 PART EVERY 2 WEEKS. THEY HAVE FIXED 14 VEHICLES! WE ARE NUMBER 45 ON THE LIST. 2015 FOR REPLACEMENT WHEN AND IF THEY GET THE PART - THIS IS NOT ACCEPTABLE. HOW CAN THEY DO A RECALL WITHOUT SUFFICIENT PARTS AVAILABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567786March 7, 2014
POWER TRAIN, STEERING
THIS WEBSITE SYSTEM DOES NOT SEEM PARTICULARLY WELL-SUITED FOR THIS FEEDBACK. I HAVE RECEIVED REPEATED RECALL NOTICES FROM CHRYSLER REGARDING THE TRANSMISSION COOLER TUBE. NHTSA 13V-234. ON THOSE FORMS, IT REQUESTS THAT WE LOG ONTO SAFERCAR.GOV IF THE DEALER FAILS TO REPAIR THE DEFECT WITHIN A REASONABLE TIME. I CANNOT FIND ANY PLACE TO REGISTER THAT COMPLAINT EXCEPT HERE. I HAVE RECEIVED A SERIES OF HARCOPY MAILINGS BETWEEN PERHAPS SEPTEMBER 2013 AND CURRENT (MAR 2014). THEY SUGGEST I CALL A LOCAL JEEP DEALER TO SCHEDULE A REPAIR. EACH TIME I CALL THE SERVICE DEPARTMENT OF THE LOCAL JEEP DEALER, I GET A DIFFERENT RESPONSE, SUCH AS "WE ONLY HAVE ENOUGH PARTS TO REPAIR VEHICLES ON THE EAST COAST FIRST. WE WILL EVENTUALLY CALL YOU WHEN WE HAVE PARTS AVAILABLE TO REPAIR YOURS IN COLORADO" THE NEXT TIME, THE DEALER SAID THEY STILL DON'T HAVE PARTS, AND THAT I MUST JUST KEEP CALLING BACK EVERY WEEK OR SO TO SEE WHEN THEY ARRIVE. THE THIRD TIME I CALLED THEY ASSURED ME THAT JEEP WILL CALL ME AS SOON AS THEY ARE AVAILABLE. THE FOURTH TIME THE LOCAL DEALER SAID THEY HAD NO MECHANISM TO CONTACT ME WHEN PARTS BECOME AVAILABLE, AND THE BURDEN WAS INDEED ON ME TO KEEP CALLING. WHAT A STUPID SYSTEM. MY DAUGHTER ALSO HAS A JEEP (A 2003 GCHEROKEE). SHE HAS UNDERGONE SIMILAR HASSLES WITH PARTS NOT BEING AVAILABLE FOR MORE THAN A YEAR FOR A RECALL. EACH TIME SHE CALLS IT IS A DIFFERENT STORY. I DON'T KNOW WHAT THE NHTSA BELIEVES IS A "REASONABLE TIME". BUT IT SEEMS STUPID TO KEEP MAILING ME HARDCOPY RECALL NOTICES IF JEEP DOESN'T HAVE THE PARTS OR ABILITY TO MAKE THE REPAIR. AND WHEN I CALL JEEP, THEY SHOULD HAVE A TRUE AND CONSISTENT STORY ABOUT WHAT I NEED TO DO TO GET THE REPAIR COMPLETED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567856March 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP WRANGLER THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V234000 ( POWER TRAIN ) HAD EXCEEDED A REASONABLE TIME FOR REPAIR THE CONTACT RECEIVED THE NOTIFICATION SIX MONTHS PRIOR. THE MANUFACTURER ADVISED THE CONTACT THAT THE TUBE COOLER WAS ON RESTRICTION AND THE DEALER PLACED THE CONTACT ON AN INDEFINITE WAITING LIST. THE VEHICLE DID NOT EXPERIENCE A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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