Jeep Wrangler Complaints (2024)

678 consumer complaints on file.

#11693471October 14, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The 4xe system had a software update that ran and caused sudden lost of power. Vehicle has been at the dealership since September 15th and should be available for inspection. Upon completion of the update, the vehicle turned off and came to a quick stop. The vehicle did restart and while driving it, it died again. Second time it turned off, I was not able to move it from the traffic lane. Driving east in the morning facing the rising sun on a 55 MPH road. Yes, it was duplicated at the dealership after they thought it was repaired. Vehicle has been inspected by a Mopar Representative. No indication of complete loss of vehicle power and this occurred on September 15th.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693460October 14, 2025
STEERING, ELECTRICAL SYSTEM, ENGINE
Installed a mandatory update to car electronics on Friday night (Oct. 10, 2025). The car -- an 8-month-old Jeep Wrangler Sahara 4xe 2024 -- literally died while driving on a local highway at highway speeds. All warning lights lit up. Then the car just died... Had it towed to the local dealership where 4 other people already were being processed with the same problem. Two others walked in while I was there. Dealership provided "Jeep Care" phone number but the office was closed over the weekend. Spent a weekend without a vehicle and contacted them on Monday at ~5:30 a.m. Pacific time. Spent almost an hour on the phone. (Phone call recorded.) was told that someone will contact us within 24 hrs to assist with vehicle rental/replacement while the issue is being resolved. It is Tuesday, Oct.14, 2025, afternoon. Spent multiple hours (!) on hold with "Jeep Care." No one knows what is going on. The dealership told me they have almost 100 cars on their lot with same problem. To date, no help from Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693444October 14, 2025
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I was driving my car and came to a near stop. when I attempted to drive the car again the vehicle displayed a message to shift to park and then restart the vehicle. I did that and was able to drive another 30 miles home. The next day, I drove the car 20 miles to get an oil change. When I drove a mile away from the oil change location the car displayed a shift to park and restart message again. After that, I was able to drive the car 20 miles home. About an hour later, I drove 1/2 mile up the road and the car again displayed a shift to park message and restart as I was driving up to 50 mph on the highway. I was able to get the car home, but the message displayed again twice. The car shuts off if you do not follow the instructions so as I was driving up to 50 mph the car lost power creating a very dangerous driving scenario.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693426October 14, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Car flashed “Shift to Park”, stalled in an intersection and now check engine light is on. This is related to Jeep’s ridiculous and unacceptable software issue. Despite a “fix” being allegedly issued by Jeep, this issue still happened today November 14th despite me never accepting their flawed software update. This is an ALARMING safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693413October 14, 2025
ENGINE
Complete loss of power in vehicle after an update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693372October 14, 2025
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
The jeep die while I was driving on CR530. Check engine light came on and stuff flashed I quickly pulled over rto the shoulder. After ten minutes I was able to drive it into a dunkin donut shop but it turned off three times risking my life each time. I had my hazard lights on but people dont care. Called dealership and waited for the jeep to be towed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693358October 14, 2025
POWER TRAIN
Vehicle lost complete power while driving almost causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693319October 14, 2025
ENGINE, SERVICE BRAKES, FUEL/PROPULSION SYSTEM
Saturday morning, approx 10:00 am vehicle screen showed it was updated U-Conn (not sure exactly) when update finished vehicle lost power while driving (*Note 4xe Hybrid electric Jeep in hybrid mode). Every light on instrument cluster lit up. I was able to coast to the side of the road and park. The display said to place vehicle in park and hit start. I was able to restart the vehicle. The vehicle would drive for 3-5 minutes and then completely lose electrical power again. This is VERY SCARY to happen while driving, losing power steering, power brakes and being a sitting duck in traffic! When we looked on line, it appears this is an issue with 4xe electric jeeps and many, many people have had the same issue. We were very lucky to have not had a major collision. Jeep needs to be accountable for this safety issue, how many people were not as lucky to avoid a collision. Completely unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693318October 14, 2025
ELECTRICAL SYSTEM
the vehicle turns off due to a software patch and not drivable. it turns off at highway speeds
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693303October 14, 2025
ELECTRICAL SYSTEM, ENGINE
Software update caused power issue full speed driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693293October 14, 2025
UNKNOWN OR OTHER
On Friday 10/10 a message appeared on the dash asking to do an update. I hit yes. I was parked and had to go into a store. I came out and proceeded to drive onto a busy 4 lane road. I got onto the road and increased speed when the car stalled and the wheel locked forcing me to have to put the hazards on and came to a stop in the middle of an intersection. I was almost hit from multiple sides. I managed to restart the car and pull into a parking lot. It then had to be towed to the dealership. I have learned that there was a glitch with this update causing similar issues with many other jeeps. This is very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693287October 14, 2025
ELECTRICAL SYSTEM, STEERING, ENGINE
On 10/10/25, I lost drive power after the OTA Uconnect update. On my drive, I abruptly had absolutely no acceleration, the gear indicator on the dash started flashing, the power mode indicator disappeared, an alert said shift into park and press the brake + start button, and the check engine light and red wrench lights came on. I was still able to steer and brake with power steering and brakes for maybe 30 seconds before those went out too. This happened in the middle on an intersection which was terrifying. After putting it into park and pressing the brake and start button it started back up and I could drive it normally for a little bit, but it happened two more times on my 1.5 mi drive home. I called AAA to tow it to the dealership (Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury, 2 Latti Farm Road). The dealership informed me that Jeep instructed them not to work on my vehicle. The dealership had me contact Jeep customer service myself on 10/13/25. I have called Jeep Customer Service three times with no update or communication from the case manager and I am without a vehicle as of the time of this submission. Both the dealership, Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury and Jeep Customer Service have not been cooperative or willing to assist me in this safety concern. I have lost a day and a half of work and still have no information or status update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693286October 14, 2025
ENGINE, ELECTRICAL SYSTEM, SERVICE BRAKES
Car stopped dead as I merged into a major highway and said hybrid battery issue and requested to be moved into park. I turned off the car and on and put it in esave mode to move it - very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693276October 14, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Vehicle loss of total Power while driving, and printed to stop right away. Incident recurring after starting the car once more as per the j instructions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693274October 14, 2025
ELECTRICAL SYSTEM, ENGINE
On October 13, 2025, I experienced three separate incidents involving my Jeep Wrangler 4xe while driving in Hybrid Mode at approximately 35 mph. First incident: Around 5:10 PM, the vehicle suddenly lost speed, stalled erratically, and displayed the message “Shift to D to Drive” on the screen while the “D” on the gear selector was flashing. The check engine light also came on. I was able to safely pull over and restart the vehicle. Second incident: Around 5:13 PM, less than a mile later, the same issue occurred again while the check engine light remained on. I again pulled over and restarted the vehicle. Third incident: Around 5:20 PM, the same problem repeated for a third time. After the third occurrence, I called the dealership where I purchased the vehicle to report the issue. The service department representative immediately recognized the problem and informed me that 13–14 vehicles had already come in that same day with the same issue. Because I was only about 3 miles away, I drove carefully at low speed with my hazard lights on and dropped off the vehicle at the dealership. At the service center, the staff member stated that it might be an electrical issue possibly related to a recent Uconnect+ software update. However, I had not received any prior information, warnings, or recall alerts regarding this issue — neither through the Jeep app nor by email. I am especially concerned that the dealership was aware of multiple vehicles with the same issue yet provided no notification to affected owners. I later discovered that other Jeep Wrangler 4xe owners have reported the exact same issue — the dash blinking “D” while driving, sudden loss of motive power, and the message “Shift to D to Drive” appearing even though the vehicle was already in drive. These reports match my experience precisely, indicating that this is not an isolated problem. This is an extremely serious safety issue. The vehicle’s loss of motive power while driving unexpectedly puts drivers and
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693270October 14, 2025
POWER TRAIN
While driving down the strip, the system lost all power. It made it very difficult to brake or steer the car. Had to pull over on a busy road and get a tow. Jeep sent a software update that broke the powertrain, and now the car is unusable at the dealership with no fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693261October 14, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
After a UConnect software update was performed the vehicle shutdown. Upon starting the vehicle the check engine light came on with several other dashboard lights and after driving the car for a few seconds the engine would shut down and would say to park and turn off vehicle. After a couple restarts and experiencing the same shutdown two more times I was able to drive in e-save but felt the vehicle was in limp mode and the engine light still remained illuminated. Called the Jeep dealership and explained the problem and the first thing they asked was did you just do a software update. I said yes and he said that’s the problem that they just had 35 Jeep Wrangler 4xe’s towed to their dealership yesterday. He said that Jeep does not have a fix for the issue as of yet. It throws a fault code P1E1D. So seems that the recent Uconnect software update is rendering all Jeep Wrangler 4xe’s useless.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693260October 14, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
Friday, 10/10/25- And over the air update loaded via the radio. Online chatter had rumors of full loss of propulsion after the update, recommendation was to cancel the update to prevent failure. I cancelled the update multiple times. On Sunday afternoon, [XXX]- Uconnect software update ran anyway. Within 30 seconds of completion, the vehicle loss power on the highway, FULL motor/engine shut down on a busy highway. Warning lights and sounds galore, including "shift to park, service transmission." Pulled over, did a full key cycle/restart, vehicle had numerous dashboard warning lights on. Limped vehicle toward home. Would run for 30 seconds, then shut down again. Had to repeat this cycle 5 times to get home 1 mile. Absolutely no guidance from jeep, except for a few posts on social media pages. There was another software update that when through, and the vehicle seems to be working better now, but we do not trust it. Losing motive power on the highway with my wife and [XXX] child is a MAJOR safety issue, which could lead to injury or death. Demanding full investigation to the issue, and a discontinuation of forced OTA updates. Recall. Now! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693257October 14, 2025
ELECTRICAL SYSTEM, ENGINE
Received a Uconnect update on 10/10/2025 OTA. Vehicle is no longer opperating correctly and e-save mode will no longer turn on. Vehicle is randomly shutting off while driving and check engine light is now present. Dropping at a jeep location to investigate as vehicle is not save to opperate when driving due to issue of randomly dying while in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693254October 14, 2025
POWER TRAIN
After an OTA firmware update, I started driving as normal for a couple of blocks, I stopped to pick up my wife who was walking. She got into the car, loses the door as I began to accelerate the car suddenly stopped, the engine quit immediately. I put the transmission back in Park I was able to restart and proceed to my destination a short distance away. The Check Engine Light was illuminated. After an hour stop I started the vehicle to return home it drove normal and the CEL cleared itself. My concern is that this could happen again and could be catastrophic at highway speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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